Computer Reboots and Freezes Upon iPod Connection

On a fairly frequent occasion, my computer will reboot and then the mouse will freeze up when I connect my iPod. I am running XP and connect through a USB port on the computer. The frustrating thing about this is that it doesn't occurr all the time. Somtimes everything works fine. When the computer does freeze, I have to shut it down, disconnect the USB from the iPod and try again. Usually it take a couple of trys to get things to work. Anyone have this problem and if so do you know of a fix. I am using the latest Nano software updates.
Velocity Micro Windows XP

It only happens when I connect the iPod to the USB port, but not everytime. Sometimes it works fine. Is there a difference between the order of connection. Should I first connect the iPod to the cable and then the cable to the USB port on the computer, or connect the USB end to the computer first and then iPod to the other end.
Velocity Micro Windows XP

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Computer reboots as soon as I connect my iPod to USB 2.0

Here are my specs:
- I have the new iPod 60 GigaByte hardrive version.
- Operating System on my PC: Windows XP
- CPU: AMD Athalon XP 1.8 gHz
- My PC is several years old and has four built-in USB 1.1 slots. My iPod works on all of these USB 1.1 ports, albeit slow. (And when I connect iPod to these slots, I get the message telling me I have a high speed device connected to a non-high speed USB port, which I understand.)
- I just installed a Dual-Link USB 2.0 and Firewire PCI card (from ADS tech) into an empty PCI slot on my PC. It has 3 USB 2.0 slots and two Fire-wire slots. The card is properly installed because windows immediately recognized it.
Now, when I have tested two other devices on my new USB 2.0 slots. I have tested my mouse and a logitech gaming controller (although these devices are actually based on the older USB 1.1 technology), and these devices work in the USB 2.0 slots.
But, when I connect the iPod to any of the USB 2.0 slots, I get the little bell sound meaning that the computer is recognizing it. The iPod then displays the "Do not disconnect" message. But then the computer will begin rebooting by iteself. It will then attempt to reboot windows and almost gets there, but then reboots again. It continues this never-ending cycle of rebooting until I disconnect the iPod and then the computer reboots completely. Inserting the iPod will cause it to reboot again. This happens whether or not I have the iTunes program running.
Can anyone give me insight for resolving this problem? Has anyone else had this problem before?

Mine does this too. I've got an older IBM ThinkPad T30 with USB 1 built-in, running Windows XP SP2. So, I bought a PCMCIA USB 2.0 adapter card. All of my other devices (external hard drives, etc.) work just fine when they're plugged into it. However, when I plug my iPod into it, Windows shows a "blue screen of death" for just a second, then it reboots the ThinkPad.
I'm betting that it's a driver issue with the PCMCIA adapter card, so I'm going to start troubleshooting there. If I find a fix, I'll post it here!

Itunes won't open on my computer. I uninstalled it, turned off the computer, rebooted, and re-installed but when I click onto the "itunes" icon nothing happens. When I plug in my iphone or ipod nothing happens as well?? HELP PLEASE.

Itunes will not open. I click onto the icon and it does nothing. I've uninstalled it twice and still nothing. Rebooted and nothing. I plug my iphone as well as my ipod and still nothing happens. Help please.

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ITunes 7.0.1.8 totally freezes when iPod connected

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Hi bobsteph,
Welcome to the Support Communities! It sounds like you've already tried some troubleshooting steps, but iTunes is still not recognizing your two iPods.
The resource below has troubleshooting steps to take in a specific order to address this issue. I can understand your frustration, but hopefully trying these steps will resolve the issue.
This article is quite extensive, so I've highlighted below only the sections that apply to Windows 8 and iPod Classic. Click on the link for complete details.
iPod: Appears in Windows but not in iTunes - Apple Support
http://support.apple.com/en-us/TS1363
1. Try the iPod troubleshooting assistant
If you haven't already done so, try the steps in the iPod Troubleshooting Assistant (choose your iPod model from the list).
If the issue remains after following your iPod's troubleshooting assistant, follow the steps below.
2. Restart the iPod Service
Windows 8
Close iTunes and disconnect the iPod.
Move the cursor to the upper right corner to open the Charm Bar.
In the search field, type Services.
Choose Settings, below the search field.
Select "View local services" on the right side of the screen.
Scroll down, select iPod Service, and click "Stop the service."
After the service has stopped, click "Start the service."
After the iPod Service has started again, open iTunes and connect the device.
3. Restart the Apple Mobile Device Service
This service is used by:
iPod shuffle (3rd generation and later)
iPod nano (3rd generation and later)
iPod classic
If you don't have one of the devices listed above, this step doesn't apply to you. If you do have one of the above model iPods, restart the AMDS service as follows.
Windows 8
Close iTunes and disconnect the iPod.
Move the cursor to the upper right corner to open the Charm Bar.
In the search field, type Services.
Choose Settings, below the search field.
Select "View local services" on the right side of the screen.
Select Apple Mobile Device and click "Stop the service."
After the service has stopped, click "Start the service."
After the Apple Mobile Device service has started again, open iTunes and connect the device.
4. Empty your Temp directory and restart
For Windows 8
Move the cursor to the upper right corner to open the Charm bar.
In the search field, type Computer and press the Return key.
Open Local Disk C:. If Windows is installed on a different drive, open that drive letter instead.
Open the Users folder.
Double-click the folder that has your user name.
If you see an AppData folder, skip to step 9. If you don't see an AppData folder, proceed to the next step.
Click the View tab and click the Options button, on the far right.
In the Folder Options window, click the View tab.
Select "Show hidden files and folders."
Click OK.
Open the AppData folder.
Open the Local folder.
Right-click the Temp folder and choose Delete from the shortcut menu.
In the confirmation dialog that appears, click Yes.
If you are unable to delete the Temp folder, close all programs, especially any of those in the Notification area (system tray) of the Windows Task bar (shown below). Then, repeat step 13.
Restart your computer.
Install the latest version of iTunes and connect your iPod.
5. Verify that the Apple Mobile Device USB Driver is installed
For Windows Vista, Windows 7, or Windows 8
Connect the device to your computer.
Quit iTunes if it opens.
Open the Device Manager as follows:
For Windows 8: Move the cursor to the upper right corner, click the magnifying glass, type devmgmt.msc, and press Return. The Device Manager window should open.
Click the plus (+) icon (or disclosure triangle () for Windows 7 and Windows 8) next to "Universal Serial Bus controllers" to expand the section.
Locate Apple Mobile Device USB Driver in this list.
If Apple Mobile Device USB Driver is displayed without any downward arrow, "!", or "?" symbols over it, then this driver was successfully installed. Proceed to the next section titled "Change your iPod's drive letter."
If Apple Mobile Device USB Driver isn't listed, proceed to the section below titled "If the Apple Mobile Device USB Driver isn't listed."
If Apple Mobile Device USB Driver has a downward arrow next to it, this indicates that this device is disabled. To enable the device, right-click its entry in Device Manager and choose Enable from the shortcut menu.
If Apple Mobile Device USB Driver is listed but has an exclamation mark or question mark over it, continue with the next steps to reinstall the Apple Mobile Device driver.
Reinstall the Apple Mobile Device Driver
Right-click Apple Mobile Device USB Driver in Device Manager and choose Uninstall from the shortcut menu.
In the resulting dialog box, select "Delete the driver software for this device" and click OK.
In the Device Manager window, right-click "Universal Serial Bus controllers" and choose "Scan for hardware changes" from the shortcut menu.
Windows automatically reinstalls the necessary drivers and attempts to remount the device.
If the Apple Mobile Device USB Driver entry still has an exclamation mark or question mark over it, continue with the next steps to manually update the Apple Mobile Device driver.
Update the Apple Mobile Device Driver
Right-click the Apple Mobile Device entry in Device Manager and choose Update Driver Software.
Select "Browse my computer for driver software."
Select "Let me pick from a list of device drivers on my computer."
Click the Have Disk button. If the Have Disk button isn't present, choose a device category such as Mobile Phone or Storage Device, if listed, and click next; the Have Disk button should now appear.
Click the Browse button.
Navigate to the following location:  C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers.
Note: If using a 64-bit version of Windows Vista, Windows 7, or Windows 8, navigate to C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\Drivers.
Double-click the "usbaapl" file.
Note: This file will be called "usbaapl64" if you have a 64-bit version of Windows. If you don't see "usbaapl64" here, or if there is no Drivers folder, look in  C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers.
Click Open.
Click Next and click Finish.
Restart your computer. Leave the device connected to the computer while restarting.
Note: During installation, if a message appears stating that the software you are installing "has not passed Windows Logo testing," click Continue Anyway to continue installing the drivers.
If the Apple Mobile Device USB Driver isn't listed
Open the Device Manager in Windows, as follows:
Windows 8: Move the cursor to the upper right corner, click the magnifying glass, type devmgmt.msc, and press Return. The Device Manager window should open.
Expand the following sections (not all sections may be listed):
Disk Drives
Imaging Devices
Other Devices
Portable Devices
Universal Serial Bus Controllers
Reconnect your iPod. Look for any entry that appears when the iPod is connected.
If only Unknown Device appears
Right-click the Unknown Device entry and choose Properties from the shortcut menu.
Click the Details tab. In the drop-down menu, choose Hardware IDs.
See if the listed hardware ID starts with "USB\VID_0000&PID_0000". If it does, Windows cannot read the hardware IDs of the device, and has replaced them with all zeros. This is typically caused by a faulty USB connection or an incompatibility with your USB chipset drivers.
Disconnect your iPod and unplug all USB devices from your computer.
Shut your computer down and then power it back on.
Open the Device Manager and reconnect your device, testing each USB port for approximately 30 seconds to see if your device is recognized.
Test with an alternate USB cable that you know works if one is available.
Temporarily disable USB 2.0 root hubs by looking for any "USB Enhanced Host Controller" or "USB 2.0 Host Controller" (or similar) entries in the Device Manager under the USB Controllers section. Right-click on each of these entries and choose "Disable."
Note: This may temporarily disable your USB keyboard or mouse. If it does, disconnect your USB keyboard and mouse. Or, if you are using a portable PC, connect an external keyboard and mouse.
After disabling USB 2.0, reconnect your device.
If your device shows up in iTunes, try re-enabling your USB 2.0 root hubs by right-clicking on their entries in the Device Manager, and choosing Enable. If the issue returns, you may disable the USB 2.0 hubs as a temporary work-around, keeping in mind that syncing will occur slowly (at USB 1.1 speeds). Then, consult your computer manufacturer for any updates for your USB 2.0 chipset.
Note: If Unknown Device appears in Device Manager when connecting your device to more than one known-good computer with more than one known-good USB cable, your device may require service. Contact Apple. Wherever you live in the world, you can find your device's service options at the Online Service Assistant. You may have questions about servicing your device, and you can find answers to frequent questions in this FAQ. If there is an Apple Retail Store nearby, find the closest store and then make a reservation through the online Apple Store Concierge. Reservations are strongly recommended.
If only "iPod" appears
For Windows Vista, Windows 7, or Windows 8
Right-click the iPod entry in Device Manager and choose Update Driver from the shortcut menu.
Select "Browse my computer for driver software."
Select "Let me pick from a list of device drivers on my computer."
Click the Have Disk button. If the Have Disk button isn't present, choose a device category such as Mobile Phone or Storage Device, if listed, and click next; the Have Disk button should now appear.
Click the Browse button.
Navigate to the following location:  C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers.
Note: If using a 64-bit version of Windows Vista, Windows 7, or Windows 8, navigate to C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\Drivers.
Double-click the "usbaapl" file.
Note: This file will be called "usbaapl64" if you have a 64-bit version of Windows. If you don't see "usbaapl64" here, or if there is no Drivers folder, look in  C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers.
Click Open.
Click Next and then click Finish.
Restart your computer. Leave the device connected to the computer while restarting.
6. Change your iPod's drive letter
In some cases, changing the drive letter assigned to the iPod may resolve this issue.
7. Remove and reinstall iTunes
If you haven't already done so when following the Troubleshooting Assistants linked at the beginning of this article, remove and reinstall iTunes.
Note: Songs you purchased from the iTunes Store or imported from CDs are saved in your My Music or Music folder by default and aren't deleted when you remove iTunes.
Windows Vista, Windows 7, or Windows 8: Follow these steps to remove and reinstall iTunes.
8. Disable conflicting System Services and Startup Items
Installed background processes can sometimes prevent the iPod Service from running. You may be able to resolve this by disabling some items with the System Configuration Utility.
For Windows Vista, Windows 7, and Windows 8: Refer to Using MSCONFIG to troubleshoot conflicts in Windows Vista, Windows 7, and Windows 8.
9. Update, Reconfigure, Disable, or Remove Security Software
Some antivirus, firewall, or other security software can prevent iPods from displaying in iTunes. Updating, reconfiguring, disabling, or removing your security software may resolve the issue.
Note: For the best computer security, disconnect your computer from the internet prior to disabling or removing your security software. After testing, reinstall security software before reconnecting to the internet.
10. Deleting damaged or incorrect registry keys
If your iPod is recognized successfully on a different computer, and the steps above didn't resolve your issue, there is likely some other system issue on your computer that is the cause. This may require you to repair or reinstall Windows. If you need assistance with this, contact whomever supports Windows on your computer. In most cases, this will be the computer manufacturer.
I hope this information helps ....
- Judy

Computer requires restart evry time ipod connected

Have a 20 gig Ipod that is about 3 yrs old. Everytime I connect the computer dims and I am told to restart. When I restart with the Ipod still plugged in and log in, the computer dims and tells me to restart. Anyone have this problem and if so, any ideas on a fix??
Thx

My computer needed to restart every time as well, and I connected it to another computer and showed up fine. So from there, I restored the ipod on that computer, and now it works fine on my computer. So hopefully that will work for you too.

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My computer rebooted a couple of days ago and when I logged back in it looked like itunes was starting from scratch. My library opened up and I saw there was music there and didn't pay much attention until today. I tried to play a song and it couldn't be located in my library. I looked at my playlists and I haven't seen them in over a year. I'm guessing somehow my itunes library reverted to an older version. Why did this happen? APPLE fix these update issues! How do I change the library I am using to the other version? I have backups but I would like to see what it is I am supposed to do.

You can search for another library using the start/search function. You want to search for files named *.itl
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Macbook pro freezes with iPod connected with lid closed

I've noticed that whenever I have my iPod connected to my MBP, and I close the lid, often times the MBP won't go to sleep, the latch light stays a constant bright. When I try opening the lid, fans and the hard drive are spinning, and nothing is responsive. I have to go with a hard shut down.
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Remove the battery to find your serial number in the battery bay. Then you can look your MBP up on EveryMac.com:
http://www.everymac.com/ultimate-mac-lookup/
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Message was edited by: S.U.

How can i retrieve my itunes after computer crashed and reformatted. ipod classic 160. windows xp. Not backed up :-( Thanks

My computer crashed and has recently been reformatted and unfortunately itunes has been deleted. I don't have my itunes backed up anywhere but i did manage to retrieve it when a similar thing happened a couple of years ago. Unfortunately the link is now outdated so i wonder if someone can send me information or instructions on how to reload my itunes library from my ipod.
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Thanks .. :-)

hi guys
try this
http://youtu.be/FtRFsX6FBVo
hope this helps
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Old computer crashed and cannot sync ipod to new computer?

My old computer crashed and now i got a new computer. I can download songs from itunes with my appleID but they wont sync to my ipod?! I tried following the troubleshoot for authorizing a new computer and it says it is now authorized. I also use to use home sharing for my and my mom's computers. I deauthorized all computers and then tried re authourizing this one but still no luck. Any suggestions on how to fix this? Im leaving for vacation Friday and would love to have all the songs I just purchased go onto my ipod! Thanks for any help!

Hey missyt23
I would try restoring the iPod and then sync again. A thing to look for is to change settings for syncing music. For example change to manually manage music and drag the music to the iPod.
Restoring iPod to factory settings
http://support.apple.com/kb/HT1339
Managing content manually on iPhone, iPad, and iPod
http://support.apple.com/kb/HT1535
Thanks for using Apple Support Communities.
Regards,
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My ipod has stopped working since the laptop turned off during synching.it shows no music and wont play games also is slower,constantly resets and freezes itunes when connected to computer.if i switch it off a spinning wheel appears till batt dies.help?

My Ipod has stopped working properly since the laptop shut down during synching.
My ipod is being slower and wont show any music. when I go into general settings it says the music and videos are loading..
It wont let me into settings all of the time either.
My applications and games have become slow or unresponsive.
The ipod keeps resetting itself, I have tried resetting it to no avail.
I tried plugging it into itunes but it freezes itunes and wont show up on my computer.
When I switch off the ipod it shows a spinning wheel until the battery dies, which could be nearly 2 hours!!
does anyone have any advice as to what to do?
currently ive reset it - nothing has happened
ive let the battery drain itself then recharged it to see if that would make a difference - no difference
Help ASAP needed

Try restoring the iPod via iTunes. First from backup and if problem persists, restore to factory defaults/new iPod.
If still problem make an appointment at the Genius Bar of an Apple store. If your iPod is with in the one-year warrranty, not abused and defective Apple will replace it.

ITunes freezes when iPod connected

I have Windows XP and iTunes version 11.0.1. Since I've updated iTunes I haven't tried to sync my iPod touch 4th generation. When I connected my iPod my iTunes freezes and I can't click on anything. Once I disconnect the iPod then iTunes works fine. What should I do? Thanks.

I've had similiar problems when it comes to freezing. What I did was simply wait. I loaded my iPod and the mouse pointer showed the hourglass for a few minutes, then the iPod simply showed up on iTunes. Try rebooting your system, connecting iPod, and giving it a few minutes.

My computer reboots after plugging my ipod into usb port

everytime i plug my ipod on my computers usb, it gives me the blu screen and then reboot. before that my computer recognize my ipod as a digital camera and after updating the drivers as what the other forum topics suggested, not i got this bigger problem. hope somebody can offer me help.

Bonjour,
Mon ipod touch a fonctionné 3 jours et depuis lorsque je le connecte avec un cordon sur un usb de mon pc, le pc reboot dès que l'application itunes le détecte. Pas de message d'erreur ni sur l'ipod touch.
Je ne perçois pas la cause de ce dysfonctionnement brutal.
Je n'ai rien changé à la configuration de mon PC !
Je vois beaucoup de messages de ce type depuis plusieurs jours sur les forum en francais.
Hello,
My ipod touch has worked since 3 days and when I connect with a USB cord on my pc, reboot the PC as soon as the application detects itunes. No error message or the ipod touch.
I do not see the cause of this brutal dysfunction.
I have not changed the configuration of my PC!
I see many messages of this type for several days on the French forum.

Computer Reboots and Freezes Upon iPod Connection

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