Computer rebuild due to virus, now itunes does not recognize user account
My computer was infected and had a computer guru clean and restore computer. When he name the computer I guess he named it differently or something. I receive the error message, and I can't figure out how to save the window as a picture, message says,
The information on the iPhone "iphone name" is synced with another user account. Do you want to sync this iPhone with the information from this user account instead?
"Merge Info" merges the information on this iPhone with the information from this user account.
"Replace Info" replaces the information on this iPhone with the information from this user account.
Okay, I'm already freaking out because the first message that I cancelled was
"The iPhone "iphone name" is synced with another iTunes library on "pc name". Do you want to earse this iPhone and sync with this iTunes library?
An iPhone can be synced with only one iTunes library at a time. Erasing and syncing replaces the contents of this iPhone with the contents of this iTunes library.
So, my question is this, I do NOT want to risk losing my photos, or things like that, to include, since the rebuild my Outlook .pst was not saved, so I just noticed that there are no contacts on my computer.
What should I do? I have been able to back up my iPhone the best I can tell according to iTunes, but when I try to sync that is when I get the above messages.
Thank you,
Miam
iCloud Backup is for your iPad, not for your computer.
Whatever you bought from iTunes is yours forever and can be downloaded as many times as you want. This assumes what you purchased is still available in the Store.
Here is the procedure for your reference.
On a computer, launch iTunes. Click on iTunes Store on the left
On the right you will see this
"Sign in" using the Apple ID used to purchase your songs, then click on "Purchased" (with the orange blob)
On the summary page that appears select the tab "Not on This Computer" on the right.
On the list that appears, select what you want and then click the "Download" button.
Whatever you have that did not originate from iTunes will have to be obtained from whatever means you used to obtain it in the past.
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http://support.apple.com/kb/TS1591
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Whatever you bought from iTunes is yours forever and can be downloaded as many times as you want. This assumes what you purchased is still available in the Store.
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On a computer, launch iTunes. Click on iTunes Store on the left
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On the list that appears, select what you want and then click the "Download" button.
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Hello Rcomer123
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http://support.apple.com/kb/HT1808
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Regards,
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First get iTunes to see the iPod
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Then
Syncing to a "New" Computer or replacing a "crashed" Hard Drive: Apple Support Communities -
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HELP!!dj5521 wrote:
I tried your suggestion with my iPhone and it fixed the connection problem for the iPhone. So then I tried the same thing with my iPod but Windows told me that the driver was up to date. The iPod still will not connect to iTunes 11.4.1. Any other ideas?
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See:
iOS: Device not recognized in iTunes for Windows
I would start with
Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7
or
Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
Run this to help if it identifies the cause
iTunes for Windows: Device Sync Tests
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http://support.apple.com/kb/HT1808
if that fails a trip to your Apple store with credit card for an out of warranty replacement
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Start with these articles and see if that gets you anywhere...
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http://docs.info.apple.com/article.html?artnum=305136
iTunes for Windows: iTunes 7 doesn't recognize iPod
http://docs.info.apple.com/article.html?artnum=304434
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http://docs.info.apple.com/article.html?artnum=61711
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http://docs.info.apple.com/article.html?artnum=93651
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http://support.apple.com/kb/TS1493
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Cheers,
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