Computer restarts when connecting ipod - please help!

Question

Hey, I've recently bought a usb 2.0 card so i can connect my ipod via usb 2.0 as it will be faster than usb 1.1.
There is a slight problem however, almost every time i connect my ipod via the usb cable to this new usb 2.0 port, the computer restarts.
On the odd few occasions the computer hasn't restarted, my ipod has not been recognised in itunes or my computer.
I have tried connecting other things such as my phone and my old mp3 player to the new usb card and they work fine.
Is this a problem with my ipod or just the usb card?
Any help would be much appreciated!
Thanks alot.
  Windows XP  
  Windows XP  

Answer 1

I've had this problem and given the advice to others and it has worked for some. This isn't mentioned in any other advice that I can see but it is a simple check that you should do, not very technical either!
With your iPod plugged in to the computer, first go through the 5R's and other help topics to check the basics (new cable, different computer, different USB port etc.)
If no luck, check to see if your iPod exists in Device Manager as follows: right-click on My Computer, then click on Manage, then Device Manager, then expand the section called Disk Drives on the right hand side and see if the iPod is shown there, if it is, go on to the next stage.
In the same Computer Management box, click on Disk Management on the left hand side, after a few seconds a new box opens on the right and should show all of the disks on your computer including the iPod. Then right-click on the iPod information and it will give you an option to Change the drive letter or path....click on that and then select Change; select a new drive letter which is not already assigned to any other disc (I picked Z down the bottom), save that then exit and see if it works. Good luck!