Computer restarts when I click on iTunes.

Question

When i try and open iTunes - double click on the icon a blue error screen quickly flashes up on the screen, turns black and the computer restarts.
ANy ideas how i can fix this?
Thanks

Answer 1

Okay. Here's the relevant updates page at Dell for your Dimension 3000.
Dimension 3000 (XP)
Make sure both your BIOS and your Chipset are up to date. Actually, while, you're there, check to see if you're behind on any updates for other componentry you have on your particular configuration of Dimension 3000.
Once you're satisfied you're up to date, reboot the PC and then try launching Itunes again.
If you still get the blue screen crash, we'll set your PC up to capture minidumps of the crash, and send a minidump through to the Apple Engineers for a look.
To set up your machine to capture a minidump, right click on "My Computer", select "Properties", select the "Advanced" tab, select the "Startup and Recovery" Settings button, select "small memory dump" from the popup. When it crashes, look for the MiniDump file. It's usually in the folder "C:\WINDOWS\Minidump" and is called something like Mini<number>-<number>.dmp.
Generate the crash, find the minidump file, and send it as an attachment to this email address.
in the email to Roy, be sure to include the following information:
- A link to the thread on Apple Discussions where the issue is being discussed
- The username you are using in the thread
- The version of iTunes you are using or trying to use
- the version of Windows you are using (mention service packs)
- A concise description of the issue you are seeing
- The exact text of the error message you are seeing