Computer retailer does the right thing.

All too often suppliers come up as the bad guys on these forums. Frustrated comments from people who have had major problems with their machines and not been able to get a successful resolution from their supplier.
Well, I'd like to do the opposite. I want to compliment my supplier.
You see, my Toshiba Satellite L650-0E8017 died. Either hard disc or motherboard failure. The computer was only two weeks old and it was dead.
Harvey Norman Electrical (Oxley, Queensland, Australia) immediately replaced it with a brand new Toshiba Satellite L650-0ED017. Now that is customer service, congratulations gentlemen.

Refreshing to see a positive comment on customer service here.
-Jerry

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  • HT201210 How can i stop loosing all my videos, music, pics etc after an IOS update? PLEASE can somebody help me as i've lost everthing the last time i proceeded with this update so this time my mam thought she was doing the right thing by updating my phon

    How can i stop loosing all my videos, music, pics etc after an IOS update? PLEASE can somebody help me as i've lost everthing the last time i proceeded with this update so this time my mam thought she was doing the right thing by updating my phone!! :C

    everything should be on your computer.
    If you do as you should and make sure that everything is on your computer, then you should lose nothing.

  • News:The iTunes MiniStore: Apple Does the Right Thing

    Everyone upset about implementaton of iTunes MiniStore should read this:
    The iTunes MiniStore: Apple Does the Right Thing
    Just saw this. Maybe this will assuage people; maybe not. Seems like an honest attempt to make good to me.

    angeldandruff wrote:
    I concur! But I will comment more based on the terms of the store credit and validity.
    I agree..I'm not going to get ahead of myself and plan out what I want to buy before anything is really gone into detail. But I do say if it's just for the Apple online store (not iTunes store) then that Apple protection plan for the iPhone that I haven't got yet looks pretty nice. But if it's for iTunes as well then I'm getting $100 worth of 24 season 6, ringtones, and songs.

  • Media Manager...am I doing the right thing?

    I'm making an amateur film in Final Cut Pro. Since I'm doing the sloppy (although much less time consuming for me) batch capture method, I have right now far too much DV footage for my scratch HD.
    To fit in the final scene, I have to delete some material. I was going to use the media manager, set it to "Use Existing" media and delete anything that was unused in a few of my sequences. I tried this in a test sequence by selecting the sequence alone and then performing the media manager operation. It seemed to work fine.
    My questions are these--
    1. If I captured my footage as one big clip, then split up the big clip and made the split clips into "independent clips," am I doing anything egregiously wrong with the Media Manager with these settings?
    2. Is there any tutorial/link/settings anyone can recommend in the media manager for a newcomer to FCP like myself? Any suggestions about how to make sure I won't delete something I don't want to?
    Thanks for the help.

    Unfortunately, no. Media Manager is a failure in FCP
    that has been completely ignored by Apple since it
    was introduced.
    Not quite true... It's been rewritten several times... the interface isn't friendly, partly because it does so many different things other than just consolidating media...
    But no one seems to take the time to read the top box which explains what you have set the MM to do... it's there and very understandable - just nobody seems to read the dang thing...
    For some folks, MM works perfectly
    and predictably.
    Like me who reads the summary, and consistently use it before the media has taken all the space up and there's no way to make "copies" first... And when the audio is finished in the offline, I'll copy and paste the clips to the mm'd sequence, or export a stereo mix and edit that into the MM'd sequence.
    I encourage you to search the forum for Media Manager
    posts. It will take you several hours to wade through
    the screeds but you will find many helpful
    suggestions.
    The explanation in FCP's manual explains it pretty well... again user's are not reading the manual... See section IV-77 of the manual (available online thru help if you don't have the printed copy handy).
    Because of this, my next commercial training effort (a DVD) will have a very detailed explanation of the MM... and it's not going to be a reading exercise... rather a QT movie of it all... no reading required.
    And in answer to the original post, the only thing that could cause problems is the fact that "using existing" will delete the original files in the process and if there's a hitch there (like a corrupted copy, or a crash etc.., you can't recover as easily. It's safer to use "copy" instead, but that of course requires that you have open space for the copies that you can check before you delete the original files so it's really not going to be useful to those who didn't think ahead... pretty common problem.
    I'm not saying that MM is without flaws (the confusing interface is one of them apparently), but am saying that there's a way to use it properly and have a lot better time of it...
    Jim Cookman here has a workaround that works very well too... Don't use it. Instead, Jim logs clips as individual master clips first, so he can manually delete media that is no longer needed... Of course this takes the patience that most users don't seem to have for what ever reason.
    Jerry

  • Am I doing the right thing of selecting MBP instead of rMBP?

    Hi,
    I'm a game developer and am getting my first Mac computer just to jump into iOS game development. I currently have a Core-i3 17" laptop and it's doing what I want but can't make iOS files. I'm not sure what to do with my current machine when I get the Mac, maybe I keep it for our game development team, maybe not.
    I spent 3 weeks reading reviews and forum boards regarding MBP and rMBP and finally chose MBP but as I've read more MBP reviews, reviewers despite saying that MBP is a good machine, say that it's the last iteration of Apple in the design and "a thing from the past".
    Let me tell you about my thought process and hopefully people can help me:
    Display:
    rMBP's best thing against MBP is it's display, which I don't think I have any use for. I usually work with text editors to write code and almost never watch movies with my laptop's screen and always connect it to my TV via HDMI and no game engine is Retina-enabled as of now and I don't have images that fit that display nor I do film editing or intensive photography/Photoshop. So if I get the Retina display, I'll mostly switch it to 1440x900 in order to "work" with most softwares and as I'll be still using Windows alot, the 2880x1800 has no usage there as none of the softwares that I work there updated themselves. But it's IPS/LPS technology will be lovely for me and I don't forget first time I saw one of those 27" Apple monitors that blew me away.
    rMBP wins here but I'm afraid it will hurt me more than being useful to me.
    HDD:
    I'll surely install Windows there so a 256Gb SSD will fill up way easily. I'll keep a lot of stuff on my machine and getting a better external drive helps but if I get rMBP I'll have to buy one, which adds another $100 or $200.
    Also give that if you fill up an SDD, you'll lose performance gradually, I'll probably have to invest around $200 to get an external HDD if I end up with rMBP.
    Also I want to install games on Windows to use it's GPU and with 256Gb, that will suffer if you use more than it's %85, it will be a waste. I know I can install games on external drive but that's not cool.
    Yes SSD is fast, and my helps my work and loading games but I think here the size matters more than speed.
    So MBP wins here. (I can later change MBP's optical drive to an SSD and put my OS'es there)
    Upgradibility:
    Since I'll probably leave for a teaching job and there are not apple stores there, if I want to repair my machine, I'll have to use unauthorized repairs so fixing MBP's are hard already, give the glued battery and soldered RAM, makes it almost impossible.
    And also if I get rMBP, I'll have to panic and upgrade RAM at least, even though even games do not need that amount of RAM and when they do, my GPU will be the bottle neck years before that.
    (Very nice article regarding thsii: http://ifixit.org/2763/the-new-macbook-pro-unfixable-unhackable-untenable/)
    MBP clearly wins here.
    Weight & Size:
    Yes I, like most people, prefer a lighter machine but since I'm to a 17" HP and an old Core Due Toshiba, I think the 15" MBP will be light enough and that extra lightness is not mandatory for me.
    rMBP wins but goes to some extra points that MBP aldready has.
    Optical Drive:
    I almost do not use it, so I can live without one. But I like the fact that I, apparently, can remove MBP's super drive and put an SSD there, maybe I'll do this like in about a year or so that I'll upgrade it's RAM, give that I take MBP.
    MBP wins, because I can remove the optical drive and put whatever I want instead.
    Resale value:
    rMBP wins, clearly. Because most people's brains are in their eyes.
    Possible error:
    rMBP is first generation and new batch of a new electronic product and we've already heard and read about defected machines and me living overseas will make it even worse if anything shows up.
    One of the things that I don't like about MBP is that I feel like I'm buying a last-generation thing because clearly Apple's aim is towards Retina and SSD but I'm going against it. Maybe I'm all wrong and should trust Apple.
    So what do you think on this? Please be specific as you like, I hate general sentences without proof. And if you compare things, please show some website or proof for it so it will be easier to talk on a solid base/accusation.
    Thanks in advance. It will be my first Mac that I'm buying with a looot of savings, that's why I'm scared a bit.

    Ordered 7/16/2012 the 2012 15.4" Macbook Pro (NON retina)
    With:
    2.6GHz i7 CPU
    1GB GPU
    HR Antiglare Screen
    750GB 7200 RPM HDD  (soon to be replaced with Crucial M4 SSD with a fresh install of Mountian Lion)
    I really wanted the rMBP but just could not see the real value of the Retina display when the (HR) 1680 X1050 is really ideal for me.  I also have the late 2011 Macbook Air that has 1440 X 900 resolution, it's not antiglare and not glossy either.  I also have a 2006 Black Macbook with 1280 X 800 and it's not antiglare and not glossy.  If the rMBP offered a antiglare display I'd probably still be deciding (took 3 weeks already).
    The thoughts that keep me on the fence between the 15" rMBP and 15" MBP was "I need to buy the future and not invest in the past".
    And since I made the decision Im glad I did (15" MBP Antiglare).
    my Pros/Cons list
                             rMBP          MBP
    Speed                   X                X     (tie, if add SSD)
    Expansion                               X
    Weight                  X             
    Generation                              X     (decided long ago to NOT buy 1st generation anything, if possible)
    Repairability                            X
    Resale                  X                       (not sure here but makes since, new beats old)
    Antiglare                                 X
    Cost                     X
    Ports                                       X     (FW800, Gigabit Ethernet, DVD/CD drive)
    Value                                       X

  • Why does typing in "file:///Users/ (admin name)/Desktop" reveal contents of a personal nature from my computer? Can't anyone from any other computer get this info. from my computer by doing the same thing?

    I'm concerned that if someone else on a different computer typed in this info. (only requiring my computer's user name) that he would have access to contents on my desktop. I am running Mac OSX 10.6.5.

    If someone on another computer would type that address in the location bar that they would open a local page on their computer, but probably get an alert that the page doesn't exist because their user name is different. You can only access pages on another computer if a server running on that computer makes them available and then you need to use the http:// protocol. Using the file:// protocol will always be limited to the computer on which you issue the command.

  • Thought I was doing the right thing...Protecting my phone

    New to the forum. I didn't see this on here already. Bought the new Z10 learned from my past experiences, so I bought the blackberry hard shell case. Aafter not even a month of using the case. I now have a line in the display. the case has two sections on the front that fold nicely into a stand. But where the fold happens there is a line forming in the display its not dirt its actually in the display. like something is wrong with the pixels extremely visible on a white screen. This is a "BLACKBERRY MADE" case and its screwed my display. Contacted my carrier, my carrier told me to contact blackberry. I can't find a way of contacting them in their support section. Does anyone know of a way of fixing this? Or how I can get in touch with someone at blackberry? 
    thank you for the help.

    The only way you're going to get through to BlackBerry without paying an incident fee is by going through Rogers.  Rogers is contracted to support your device and if they cannot, they're to escalate your issue to BlackBerry.  Even if it's the case that caused this and perhaps not the phone itself, your phone is new and it's having an issue which Rogers cannot fix so call them and ask them to escalate your issue to BlackBerry.
    Keep us up to date on your situation.  
    - If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.

  • JPA does the right thing for select but not for update

    Hi,
    I'm struggling a bit with my first JSF application: at the moment on the persistence. I am using classes generated by Netbeans. I have a JSF page which is deployed on Sun AS.
    The select, update and new are all done from the same backing bean. Only the select works, even though they all use the same EntityManagerFactory.
    I copy the 3 methods below together with persistence.xml. May be someone can suggest why no updates;
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    @Resource
    private UserTransaction utx;
    @PersistenceUnit(unitName = "PortGenPU")
    private EntityManagerFactory emf;
    private EntityManager getEntityManager() {
    return emf.createEntityManager();
    .....The selection code: This works.
    public DataModel getUserProcessess() {
    EntityManager em = getEntityManager();
    try{
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    q.setMaxResults(batchSize);
    q.setFirstResult(firstItem);
    model = new ListDataModel(q.getResultList());
    return model;
    } finally {
    em.close();
    ....The update code. This gives a success message but doesn't change the db
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    logger.info("In Edit name = " +userProcesses.getProcessName());
    try {
    utx.begin();
    logger.info("In Edit trasnaction = " +userProcesses.getProcessName());
    userProcesses = em.merge(userProcesses);
    logger.info("In Edit after merge id = " + userProcesses.getProcessId());
    utx.commit();
    addSuccessMessage("UserProcesses was successfully updated.");
    } catch (Exception ex) {
    try {
    addErrorMessage(ex.getLocalizedMessage());
    utx.rollback();
    } catch (Exception e) {
    addErrorMessage(e.getLocalizedMessage());
    } finally {
    em.close();
    return "userProcesses_list";
    ....The insert code: This also gives a success message but fails to change the db.
    public String create() {
    EntityManager em = getEntityManager();
    logger.info("In create name = " +userProcesses.getProcessName());
    try {
    utx.begin();
    em.persist(userProcesses);
    utx.commit();
    logger.info("In create after persist id = " + userProcesses.getProcessId());
    addSuccessMessage("UserProcesses was successfully created.");
    } catch (Exception ex) {
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    addErrorMessage(ex.getLocalizedMessage());
    utx.rollback();
    } catch (Exception e) {
    addErrorMessage(e.getLocalizedMessage());
    } finally {
    em.close();
    return "userProcesses_list";
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    <non-jta-data-source>portdev</non-jta-data-source >
    <class>anicca.portfolio.data.UserProcesses</class>
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    this an example of how to update a record through
    jpa:
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    em.getTransaction().begin();
    Order order = em.find(Order.class, orderId);
    order.setQuantity(newQuantity);
    em.getTransaction().commit();
    }finally{
    em.close();
    Hi.
    Many thanks for the help with update. I had seen an example like yours before but forgotten about it. Do you always have to have a em.find() inside the transaction? (We are talking about a user submitting jsf page to be updated.)
    And what about em.merge(). What is the purpose of this function? It is quite unclear from the javadoc.

  • 1st generation ipod. When I plug it into my computer an image of a disk w/a magnifying glass appears (disk scan).  Each time I plug it in it does the same thing and it wont show up on my computer.

    I have a 1st generation ipod, which I love. When I plug it into my computer an image of a disk with a magnifying glass appears (disk scan).  When it finishes the scan it always checks out. I then restart it and all looks fine. Each time I plug it in to the computer it does the same thing and it wont show up on my computer. The other strange thing is all of the songs are gone from the ipod but the disk space is still being used. When the ipod is not plugged into the computer everything look fine even the correct date shows up. Any ideas????? Thanks

    try reinstalling iTunes.

  • When I connect my ipod to my computer it opens my documents and won't show up in my itunes and I have unistalled then reinstalled itunes and reset my ipod twice and it stills does the same thing how can I make it so that it shows up in my itunes?

    When I connect my ipod to my computer it opens my documents and won't show up in my itunes and I have unistalled then reinstalled itunes and reset my ipod twice and it stills does the same thing how can I make it so that it shows up in my itunes?

    Try
    iOS: Device not recognized in iTunes for Windows
    I would start with              
    Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
    or              
    Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
    Before you reinstall the Apple software, also remove iCloud vi Control Panel Remove programs. The reinstall the Apple programs
    New cable and different USB port?
    Runs this and see if the results help with determine the cause
    iTunes for Windows: Device Sync Tests
    Try on another computer to help determine if computer or iPod problem

  • My CS6 program that has never had a problem before, is not telling me that there is an error and that it "unexpectedly quit" when I simply try to launch the program.  I have restarted my computer several times.  It does the same thing each time.  So then

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    Reset Photoshop's Preferences?
    Your Photoehop preferences will survive un-installing and re-installing Photoshop......

  • When i turn on my computer it freezes in the white screen and the spinning wheel and it won't move from there ... I have turned it off and on several times and took out the battery and it keeps on doing the same thing again what can i do ???

    when i turn on my computer it freezes in the white screen and the spinning wheel and it won't move from there ... I have turned it off and on several times and took out the battery and it keeps on doing the same thing again what can i do ??? please i need help with this and how can i fix it

    Here is some pertinent information and how-to's from Apple:
    http://support.apple.com/kb/TS2570
    Post back if these troubleshooting steps do not work.

  • I let my iphone 4S die completely and after i put it on the charger it cuts on then cuts right back off and keeps doing so. i left it on the charger all night and when i woke up its still doing the same thing. please help

    i let my iphone 4S die completely and after i put it on the charger it cuts on then cuts right back off and keeps doing so. i left it on the charger all night and when i woke up its still doing the same thing. please help

    imanfromsweden wrote:
    Please apple support do you people have a convincing answer for us? Is there a solution? My phone is only 2 years old and was (2 hours ago), in top condition!!
    Please help....
    On belhalf of my fellow volunteers, the answer is, "We'll try our best." 
    My advice is to try not to treat this like it is a paid service provided by compensated professionals.  Ask nicely and one of the nice folks here might take some time out of their weekend to offer advice.

  • My pc has a virus I just downloaded song from pc to kids ipods now both ipods are not working correctly could the virus be in the ipods,  if not why are both not working doing the same thing right after unplugging from pc.

    Can an ipod get a virus from a pc that has a virus.  After connecting two different ipods to my pc to download music they both are not working correctly, could the virus have transferred to the ipod,  if not why would both ipods not work and be doing the same thing?  When trying to click on a game it just stays on the main screen.

    - I have not heard of a virus that can cause problem with an iDvice that has not been jailbroken.
    - Try resetting the iPods. nothing will be lost.
    Reset iPod touch:  Hold down the On/Off button and the Home button at the same time for at
    least ten seconds, until the Apple logo appears.
    - Do you hve problems with one game? The same game on both iPods?
    Other apps?

  • When I transfer photos from my camera to my computer, where does the computer store them?

    When I transfer photos from my camera to my computer, where does the computer store them?

    Assuming you're using iPhoto 09 or later.
    By default the photos are stored in the iPhoto Library in your Pictures Folder.
    The iPhoto Library is a Package File. This is simply a folder that looks like a file in the Finder. This is a simple protection from users inadvertently corrupting their library by browsing through it with other software or making changes in it themselves.
    Want to look inside?  Go to your Pictures Folder and find the iPhoto Library there. Right (or Control-) Click on the icon and select 'Show Package Contents'. A finder window will open with the Library exposed.
    Standard Warning: Don't change anything in the iPhoto Library Folder via the Finder or any other application. iPhoto depends on the structure as well as the contents of this folder. Moving things, renaming things,, deleting them or otherwise making changes will prevent iPhoto from working and could even cause you to damage or lose your photos.
    As an FYI: There are many, many ways to access your files in iPhoto:   You can use any Open / Attach / Browse dialogue. On the left there's a Media heading, your pics can be accessed there. Command-Click for selecting multiple pics.
    (Note the above illustration is not a Finder Window. It's the dialogue you get when you go File -> Open)
    You can access the Library from the New Message Window in Mail:
    There's a similar option in Outlook and many, many other apps.  If you use Apple's Mail, Entourage, AOL or Eudora you can email from within iPhoto.
    If you use a Cocoa-based Browser such as Safari, you can drag the pics from the iPhoto Window to the Attach window in the browser.
    If you want to access the files with iPhoto not running:
    For users of 10.6 and later:  You can download a free Services component from MacOSXAutomation  which will give you access to the iPhoto Library from your Services Menu.
    Using the Services Preference Pane you can even create a keyboard shortcut for it.
    For Users of 10.4 and 10.5 Create a Media Browser using Automator (takes about 10 seconds) or use this free utility Karelia iMedia Browser
    Other options include:
    Drag and Drop: Drag a photo from the iPhoto Window to the desktop, there iPhoto will make a full-sized copy of the pic.
    File -> Export: Select the files in the iPhoto Window and go File -> Export. The dialogue will give you various options, including altering the format, naming the files and changing the size. Again, producing a copy.
    Show File:  a. On iPhoto 09 and earlier:  Right- (or Control-) Click on a pic and in the resulting dialogue choose 'Show File'. A Finder window will pop open with the file already selected.    3.b.
    b: On iPhoto 11 and later: Select one of the affected photos in the iPhoto Window and go File -> Reveal in Finder -> Original. A Finder window will pop open with the file already selected.

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