Computer shut down and I lost files...HELP!
I was using my Powerbook on battery power and it said that I had about 20 minutes remaining. Suddenly my computer shut-off.
I connected the computer to the power source and when I started it back up my desktop was changed back to the default, the files were gone from my desktop, and everything was restored back to default settings. I lost all of my files.
The strange thing is that I had fast-user switching turned on with a guest log-in and that account was completely fine.
Any help would be greatly appreciated. I have a project due on Monday and I need my files back. Thank you.
-J
OK, my 'Hitchhiker Guide to the Galaxy' says "DON'T PANIC" on its first page. If you're near an Apple Store, take it to an Apple 'genius'; if you're at a university, take it to a very highly respected Unix administrator. Never take it a friend.
Your computer should run fine with the battery removed, using just the wall cord. Your guest account is fine because that is just a sequence of directories & files on your hard disk, placed elsewhere on the disk. It may be that a file or directory necessary to login to your account (a corrupted file in the desktop subdirectory, for example) has caused your Mac to abandon the boot, booting instead in 'safe mode', creating a new account (new files) placed on the disk after your guest's files. Remember, I'm only guessing. This would mean all your files are fine, but someone needs to either repair your disk, or move all the files they can to a new directory structure. To be safe, don't write to your disk.
If you have a hardware test CD and first Mac OS X DVD, you could 'repair your disk' and its 'permissions'; but I advise against this until the problem is correctly diagnosed. You don't want to lose your files. Instead of the above, if a friend's Mac and Firewire cable are available, you could boot as an administrator (modify Guest using your login password, for example) and click 'System Preferences > Startup Disk > Target Disk Mode > Restart'. If you connect the Firewire cable to your friend's computer, he or she will have access to all your files: possibly the ones you want. This is a benign procedure, not writing to your disk.
Copy these files from 'My Hard Disk > Users > My Name > Desktop' to your friend's computer, or anywhere you can finish your project. Copy all your Preferences, Keychain, &c (if you can) before taking your computer in for repair.
My next rule: the most fragile file on your computer is your 'Desktop'. Never, never, never save a file on it. MicroSoft, in its wisdom, overwrote any files stored on it when booting in 'safe' mode. (Note the quotes.) Surely Macs are more intelligent, and have a genuinely 'safe' mode. The rule: only aliases of files or folders should ever appear on a 'desktop'. Their loss is inconsequential.
Best of luck. Remember, some 'repairs' of defective disk blocks involve marking them unavailable, meaning your Desktop is unavailable to Apple's tools; or repairs involve local reformats (copying a good block over it), creating the same problem, or worse. That's why you need a seasoned Unix professional with fancy tools. (Ask around Math & Physics Departments; a good administrator is an old guy who speaks English, not a 'geek', and will be happy to help.) I wouldn't take a chance with anyone else.
Bruce Bathurst, PhD
Retired Supercomputer Consultant
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Thank you!Thank you, I did ran etrecheck.
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Hardware Information: ℹ️
iMac (27-inch, Mid 2011)
iMac - model: iMac12,2
1 2.7 GHz Intel Core i5 CPU: 4-core
4 GB RAM Upgradeable
BANK 0/DIMM0
2 GB DDR3 1333 MHz ok
BANK 1/DIMM0
2 GB DDR3 1333 MHz ok
BANK 0/DIMM1
Empty
BANK 1/DIMM1
Empty
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Video Information: ℹ️
AMD Radeon HD 6770M - VRAM: 512 MB
iMac 2560 x 1440
System Software: ℹ️
OS X 10.10.1 (14B25) - Time since boot: 0:2:47
Disk Information: ℹ️
ST2000DM001-1CH164 disk0 : (2 TB)
EFI (disk0s1) <not mounted> : 210 MB
Macintosh HD (disk0s2) / : 2.00 TB (1.68 TB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
OPTIARC DVD RW AD-5680H
USB Information: ℹ️
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. BRCM2046 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Computer, Inc. IR Receiver
Apple Internal Memory Card Reader
Thunderbolt Information: ℹ️
Apple Inc. thunderbolt_bus
Gatekeeper: ℹ️
Mac App Store and identified developers
Kernel Extensions: ℹ️
/Library/Extensions
[not loaded] com.wacom.kext.ftdi (1 - SDK 10.9)
/System/Library/Extensions
[not loaded] com.wacom.kext.wacomtablet (6.3.10 - SDK 10.9)
Problem System Launch Daemons: ℹ️
[failed] com.apple.systemstatsd.plist
[failed] com.apple.ucupdate.plist
[failed] com.apple.watchdogd.plist
Launch Agents: ℹ️
[not loaded] com.adobe.AAM.Updater-1.0.plist
[not loaded] com.adobe.AdobeCreativeCloud.plist
[not loaded] com.wacom.wacomtablet.plist
Launch Daemons: ℹ️
[not loaded] com.adobe.adobeupdatedaemon.plist
[not loaded] com.adobe.fpsaud.plist
[not loaded] com.microsoft.office.licensing.helper.plist
User Launch Agents: ℹ️
[not loaded] com.adobe.AAM.Updater-1.0.plist
[not loaded] com.adobe.ARM.[...].plist
[not loaded] com.spotify.webhelper.plist
User Login Items: ℹ️
iTunesHelper Ohjelma (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Spotify Ohjelma (/Applications/Spotify.app)
SpyderUtility Ohjelma (/Applications/Datacolor/Spyder4Pro/Support/SpyderUtility.app)
Internet Plug-ins: ℹ️
AdobeAAMDetect: Version: AdobeAAMDetect 2.0.0.0 - SDK 10.7
FlashPlayer-10.6: Version: 16.0.0.305 - SDK 10.6
QuickTime Plugin: Version: 7.7.3
AdobePDFViewerNPAPI: Version: 11.0.10 - SDK 10.6
AdobePDFViewer: Version: 11.0.10 - SDK 10.6
Flash Player: Version: 16.0.0.305 - SDK 10.6
Default Browser: Version: 600 - SDK 10.10
SharePointBrowserPlugin: Version: 14.1.0
Silverlight: Version: 5.1.30514.0 - SDK 10.6
WacomTabletPlugin: Version: WacomTabletPlugin 2.1.0.6 - SDK 10.9
3rd Party Preference Panes: ℹ️
Flash Player [Click for support]
WacomTablet [Click for support]
Time Machine: ℹ️
Mobile backups: OFF
Auto backup: NO - Auto backup turned off
Volumes being backed up:
Macintosh HD: Disk size: 2.00 TB Disk used: 316.51 GB
Destinations:
My Book [Local]
Total size: 2.00 TB
Total number of backups: 8
Oldest backup: 2013-11-03 12:06:31 +0000
Last backup: 2015-02-17 10:06:36 +0000
Size of backup disk: Adequate
Backup size 2.00 TB > (Disk used 316.51 GB X 3)
Top Processes by CPU: ℹ️
2% WindowServer
0% AppleSpell
0% ps
0% fontd
0% launchd
Top Processes by Memory: ℹ️
94 MB Finder
86 MB WindowServer
73 MB Spotlight
69 MB com.apple.internetaccounts
64 MB NotificationCenter
Virtual Memory Information: ℹ️
589 MB Free RAM
1.91 GB Active RAM
1.34 GB Inactive RAM
451 MB Wired RAM
1.04 GB Page-ins
193 KB Page-outs
Diagnostics Information: ℹ️
Feb 27, 2015, 12:16:17 PM /Library/Logs/DiagnosticReports/WacomTabletDriver_2015-02-27-121617_[redacted]. crash
Feb 27, 2015, 12:08:32 PM /Users/[redacted]/Library/Logs/DiagnosticReports/fontd_2015-02-27-120832_[redac ted].crash
Feb 26, 2015, 08:19:12 AM /Library/Logs/DiagnosticReports/WacomTabletDriver_2015-02-26-081912_[redacted]. crash
Feb 27, 2015, 12:46:20 PM Self test - passed -
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Computer Shutting Down and Magsafe not working?
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I just posted a quite similar issue today.
My solution was to simply run Disc utility and see whether it finds any problems/errors. It did find an error and after booting to Recovery partition and running Disc utility from there, I let it repair the volume.
Until now, no more random crashes on moving.
Hope this helps you too
Hugs
malzbier
My thread: https://discussions.apple.com/thread/4178258 -
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panic(cpu 3 caller 0xffffff8027ab7bd5): Kernel trap at 0xffffff7fa9152032, type 14=page fault, registers:
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R8: 0x0000000000000001, R9: 0xffffff8179ebe6e0, R10: 0x00000000058b9bef, R11: 0x00000000ffffff80
R12: 0x00000000003ea7dc, R13: 0x0000000000000000, R14: 0x0000000000000000, R15: 0x0000000000000001
RFL: 0x0000000000010286, RIP: 0xffffff7fa9152032, CS: 0x0000000000000008, SS: 0x0000000000000010
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Backtrace (CPU 3), Frame : Return Address
0xffffff8188e73b50 : 0xffffff8027a1d626
0xffffff8188e73bc0 : 0xffffff8027ab7bd5
0xffffff8188e73d90 : 0xffffff8027ace4ed
0xffffff8188e73db0 : 0xffffff7fa9152032
0xffffff8188e73ec0 : 0xffffff7fa9881cea
0xffffff8188e73ef0 : 0xffffff8027e472a8
0xffffff8188e73f30 : 0xffffff8027e45daa
0xffffff8188e73f80 : 0xffffff8027e45ed9
0xffffff8188e73fb0 : 0xffffff8027ab26b7
Kernel Extensions in backtrace:
com.apple.AMDRadeonAccelerator(1.0)[D89E4100-9C89-3C99-B34B-F7790E1A0B8B]@0xfff fff7fa987b000->0xffffff7fa9c48fff
dependency: com.apple.iokit.IOAcceleratorFamily(19.0.26)[7DC411F1-A646-3A4A-B160-A1492F5EC0 ED]@0xffffff7fa9829000
dependency: com.apple.iokit.IOPCIFamily(2.7.2)[B1B77B26-7984-302F-BA8E-544DD3D75E73]@0xffff ff7fa8097000
dependency: com.apple.iokit.IONDRVSupport(2.3.5)[86DDB71C-A73A-3EBE-AC44-0BC9A38B9A44]@0xff ffff7fa86d3000
dependency: com.apple.iokit.IOGraphicsFamily(2.3.5)[803496D0-ADAD-3ADB-B071-8A0A197DA53D]@0 xffffff7fa8690000
com.apple.kext.AMDFramebuffer(8.0)[4CD59A3C-4442-36CB-8026-2095FE6B032A]@0xffff ff7fa914a000->0xffffff7fa915cfff
dependency: com.apple.iokit.IOACPIFamily(1.4)[A35915E8-C1B0-3C0F-81DF-5515BC9002FC]@0xfffff f7fa85ff000
dependency: com.apple.iokit.IOPCIFamily(2.7.2)[B1B77B26-7984-302F-BA8E-544DD3D75E73]@0xffff ff7fa8097000
dependency: com.apple.kext.AMDSupport(8.0.0)[7B2EC6D1-101A-3928-919E-337D6724752A]@0xffffff 7fa8f60000
dependency: com.apple.iokit.IOGraphicsFamily(2.3.5)[803496D0-ADAD-3ADB-B071-8A0A197DA53D]@0 xffffff7fa8690000
BSD process name corresponding to current thread: kernel_task
Mac OS version:
12C60
Kernel version:
Darwin Kernel Version 12.2.0: Sat Aug 25 00:48:52 PDT 2012; root:xnu-2050.18.24~1/RELEASE_X86_64
Kernel slide: 0x0000000027800000
Kernel text base: 0xffffff8027a00000
System model name: iMac12,1 (Mac-942B5BF58194151B)
System uptime in nanoseconds: 67587857471238
last loaded kext at 40113538392258: com.apple.driver.AppleUSBCDC 4.1.22 (addr 0xffffff7fa9da9000, size 16384)
last unloaded kext at 40273302502248: com.apple.driver.AppleUSBCDC 4.1.22 (addr 0xffffff7fa9da9000, size 12288)
loaded kexts:
com.bresink.driver.BRESINKx86Monitoring 7.0
com.Cycling74.driver.Soundflower 1.5.1
com.Logitech.Control Center.HID Driver 3.5.1
com.apple.filesystems.udf 2.3
com.apple.filesystems.msdosfs 1.8
com.apple.driver.AppleHWSensor 1.9.5d0
com.apple.filesystems.ntfs 3.10
com.apple.driver.AudioAUUC 1.60
com.apple.driver.AppleUpstreamUserClient 3.5.10
com.apple.kext.AMDFramebuffer 8.0.0
com.apple.driver.AGPM 100.12.69
com.apple.iokit.BroadcomBluetoothHCIControllerUSBTransport 4.0.9f33
com.apple.driver.AppleMikeyHIDDriver 122
com.apple.driver.AppleHDA 2.3.1f2
com.apple.driver.AppleMikeyDriver 2.3.1f2
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.driver.AppleBacklight 170.2.3
com.apple.driver.AppleSMCLMU 2.0.2d0
com.apple.iokit.IOBluetoothSerialManager 4.0.9f33
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.ApplePolicyControl 3.2.11
com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0
com.apple.driver.AppleLPC 1.6.0
com.apple.driver.AppleMCCSControl 1.0.33
com.apple.filesystems.autofs 3.0
com.apple.AMDRadeonAccelerator 1.0.0
com.apple.driver.AppleSMCPDRC 1.0.0
com.apple.driver.AppleIntelHD3000Graphics 8.0.0
com.apple.driver.AppleIntelSNBGraphicsFB 8.0.0
com.apple.driver.AppleIRController 320.15
com.apple.iokit.SCSITaskUserClient 3.5.1
com.apple.driver.AppleUSBCardReader 3.1.0
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 34
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.2.2
com.apple.driver.AppleUSBHub 5.2.5
com.apple.iokit.AppleBCM5701Ethernet 3.2.5b3
com.apple.driver.AppleFWOHCI 4.9.6
com.apple.driver.AirPort.Atheros40 600.70.23
com.apple.driver.AppleAHCIPort 2.4.1
com.apple.driver.AppleUSBEHCI 5.4.0
com.apple.driver.AppleEFINVRAM 1.6.1
com.apple.driver.AppleACPIButtons 1.6
com.apple.driver.AppleRTC 1.5
com.apple.driver.AppleHPET 1.7
com.apple.driver.AppleSMBIOS 1.9
com.apple.driver.AppleACPIEC 1.6
com.apple.driver.AppleAPIC 1.6
com.apple.driver.AppleIntelCPUPowerManagementClient 196.0.0
com.apple.nke.applicationfirewall 4.0.39
com.apple.security.quarantine 2
com.apple.driver.AppleIntelCPUPowerManagement 196.0.0
com.apple.iokit.AppleBluetoothHCIControllerUSBTransport 4.0.9f33
com.apple.driver.DspFuncLib 2.3.1f2
com.apple.iokit.IOAudioFamily 1.8.9fc10
com.apple.kext.OSvKernDSPLib 1.6
com.apple.driver.AppleBacklightExpert 1.0.4
com.apple.iokit.IOSurface 86.0.3
com.apple.iokit.IOSerialFamily 10.0.6
com.apple.iokit.IOBluetoothFamily 4.0.9f33
com.apple.driver.AppleGraphicsControl 3.2.11
com.apple.iokit.IOFireWireIP 2.2.5
com.apple.driver.AppleSMBusPCI 1.0.10d0
com.apple.driver.AppleSMC 3.1.4d2
com.apple.driver.IOPlatformPluginLegacy 1.0.0
com.apple.driver.AppleHDAController 2.3.1f2
com.apple.iokit.IOHDAFamily 2.3.1f2
com.apple.driver.AppleThunderboltEDMSink 1.1.8
com.apple.driver.AppleThunderboltEDMSource 1.1.8
com.apple.driver.AppleSMBusController 1.0.10d0
com.apple.kext.triggers 1.0
com.apple.iokit.IOAcceleratorFamily 19.0.26
com.apple.kext.AMD6000Controller 8.0.0
com.apple.kext.AMDSupport 8.0.0
com.apple.driver.IOPlatformPluginFamily 5.2.0d16
com.apple.iokit.IONDRVSupport 2.3.5
com.apple.iokit.IOGraphicsFamily 2.3.5
com.apple.driver.AppleThunderboltDPOutAdapter 1.8.5
com.apple.driver.AppleThunderboltDPInAdapter 1.8.5
com.apple.driver.AppleThunderboltDPAdapterFamily 1.8.5
com.apple.driver.AppleThunderboltPCIDownAdapter 1.2.5
com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.5.1
com.apple.iokit.IOBDStorageFamily 1.7
com.apple.iokit.IODVDStorageFamily 1.7.1
com.apple.iokit.IOCDStorageFamily 1.7.1
com.apple.iokit.IOAHCISerialATAPI 2.5.0
com.apple.iokit.IOUSBHIDDriver 5.2.5
com.apple.iokit.IOSCSIBlockCommandsDevice 3.5.1
com.apple.iokit.IOUSBMassStorageClass 3.5.0
com.apple.iokit.IOSCSIArchitectureModelFamily 3.5.1
com.apple.driver.AppleUSBMergeNub 5.2.5
com.apple.driver.AppleUSBComposite 5.2.5
com.apple.iokit.IOUSBUserClient 5.2.5
com.apple.driver.AppleThunderboltNHI 1.6.0
com.apple.iokit.IOThunderboltFamily 2.1.1
com.apple.iokit.IOEthernetAVBController 1.0.2b1
com.apple.iokit.IOFireWireFamily 4.5.5
com.apple.iokit.IO80211Family 500.15
com.apple.iokit.IONetworkingFamily 3.0
com.apple.iokit.IOAHCIFamily 2.2.1
com.apple.iokit.IOUSBFamily 5.4.0
com.apple.iokit.IOHIDFamily 1.8.0
com.apple.driver.AppleEFIRuntime 1.6.1
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 220
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 7
com.apple.driver.DiskImages 344
com.apple.iokit.IOStorageFamily 1.8
com.apple.driver.AppleKeyStore 28.21
com.apple.driver.AppleACPIPlatform 1.6
com.apple.iokit.IOPCIFamily 2.7.2
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.corecrypto 1.0
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