Computer shut down by itself
I was using the computer as normal. Not doing anything out of the ordinary, when all of the sudden it just turned off. I thought there had been a power outage or something but the monitors were still on. When I tried to restart it I got stuck at the startup screen (spinning wheel and Apple logo) and the fans started getting very loud. I manually shut it back down again and restarted it. It restarted fine the second time, and everything seems to be working, but I'm not sure what happened, or if there's anything I should do.
Thanks for any help.
Hi jju07;
If you want more suggestions, you are going to have to tell us more information such as exactly what do you in the way of hardware. Any other details to help us help you would go a long way to us suggesting how you might solve this problem.
Allan
Similar Messages
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Computer shut down by itself...cant restart
Mac shut itself down and cant restart it. When i do try to restart it a ? appears in a folder.
Any ideas how to solve this problem ??Hi jju07;
If you want more suggestions, you are going to have to tell us more information such as exactly what do you in the way of hardware. Any other details to help us help you would go a long way to us suggesting how you might solve this problem.
Allan -
Re: Computer shuts down by itself, ethernet port stopped working (MS-7673 P67A-C45)
do a properties on each device with yellow mark and check its Hardware IDs
if the load temps are OK, try with a different PSU [quality one]
QuoteWindows tells me that Ethernet adapter is OK, but that no cable are connected. (It is!).
ethernet port stopped working
this suggest that board can be failing -
Computer shuts down during render/prerender
This was not my original problem but it has occured before and I know it will occur again.
My computer shuts down for no reason when I try to render or prerender video in Adobe Premiere Pro CS4. From what I can tell it is a general issue with premiere that I am having. I have tried multiple video formats, multiple video lengths, and multiple rendering options and I am still getting random shut downs during rendering.
Here are some specs for my computer which is a laptop:
OS: Windows 7 Ultimate (64 bit OS)
Proccessor: Intel Core 2 Duo @ 3.0 ghz
Ram: 8 gigs of it
Video: Nvidia Geforce 9600M GT
1 Hard Drive w/ 280 gb of space
As a recap.... My exact problem is that during the rendering or pre rendering proccess my computer simply shuts down as in it turns off.
I can also add that the computer does act strangely leading me to believe that theres some hardware or software incompatibility. While it is rendering I can hear the CPU fan pick up which is usually normal for any rendering application but what I noticed was that it doesnt stop speeding up. Its like if it was going into an overload and I can confirm that at its peak, the computer shuts down.
To add troubles... whenever I pre render any video and it succesfully renders.... Premeire will hang up really really bad if I try to play the pre rendered preview. In otherwords when you preview a video that it pre rendered it usually plays smooth and everything is fine. After I pre render something though and play it I can tell its locking up because the timeline bar is really jumpy and the video playback skips also.
This is the problem I would really love fixed. I usually have to button smash my keyboard until I lock premiere up and then once it unfreezes itself i can preview my work smoothly. This is however like a good 5 mins of my time trying to get the preview to play smoothly though so its really hurting how fast I can work.
If anyone can help me out I would greatly appreciate it. I will be trying to run the same stuff on my older laptop and observe the results. I personally think CS4 is incompatible with windows 7.Video: Nvidia Geforce 9600M GT
If you have a recent nVidia driver installed, you might want to check to see if you have either of these two modules loaded - check in the nVidia console:
PhysX, or 3D Stereovision. If you have them, definitely disable 3D Stereo, and test. If no improvement, disble PhysX and test.
Also, try adjusting your Hardware Acceleration. If Max, set to Min and test. If Min, set to Max and test. If either helps, try incrementing up, or down, until it no longer helps.
Last, check your OpenGL settings. If ON, turn OFF. If OFF, turn ON.
It appears that you have a laptop. Is that correct?
Good luck,
Hunt -
Computer shuts down when backing up
Hello,
I am using an iMac with Mountain Lion 10.8.3. My Apple Airport Extreme is about one year old (fully updated and current). I am on a DSL connection with AT&T. I am backing up to an external 1.5 TB hard drive (non-Apple brand). There is lots of room remaining on that drive (about 700GB).
All backups in the past have been smooth sailing with no problem.
What's happening now are two things (but one of them I think I fixed). At first, Time Machine would try to back up but it would never succeed because it would give a message that there is not enough space available in the drive (it was saying that it needed 10 more GB of free space). But I know that's wrong. I could not figure out how to fix that issue, so I erased the drive completely and started over. Now, I no longer get the "full" message and all appears to be going well----UNTIL......(see next paragraph).....
Now what happens is that it begins doing the backup process like normal (this would be the first/initial backup since I erased the drive and started over), however, once it gets about 100 GB or so (very rough estimate), the computer SHUTS DOWN. It turns itself OFF. No error window, no warning, no nothing----it just "POOF" turns off. To get it working again, I have to push the power button to turn it back on. There is no error message when I turn it back on.
I am copying (below) the two most recent Time Machine messages from last night from that neat widget/app that I think pondini invented. I sure hope this helps to diagnosis what is wrong, because I'm stumped.
The backup log that says "Automatic" is the first one that failed where it claimed there was not enough space to complete the backup. Once I erased the drive completely and started "fresh", that is what the second "Manual" backup is.
Friday, April 5th
Starting automatic backup
Backing up to: /Volumes/Time Machine/Backups.backupdb
Event store UUIDs don't match for volume: Macintosh HD
Event store UUIDs don't match for volume: 2TB HD
Deep event scan at path:/ reason:must scan subdirs|new event db|
Finished scan
Deep event scan at path:/Volumes/2TB HD reason:must scan subdirs|new event db|
Finished scan
Found 433286 files (625.62 GB) needing backup
751.26 GB required (including padding), 741.14 GB available
Deleted backup /Volumes/Time Machine/Backups.backupdb/ScottPeavler’s iMac/2013-04-04-110906.inProgress/D11ECC13-2EB1-4975-A041-8EEA74F1339B containing 4 KB; 741.14 GB now available, 751.26 GB required
Removed 1 expired backups so far, more space is needed - deleting oldest backups to make room
Deleted 1 backups containing 4 KB total; 741.14 GB now available, 751.26 GB required
Backup date range was shortened: oldest backup is now Apr 5, 2013
Backup failed with error: Not enough available disk space on the target volume.
Friday, April 5th, 7:58PM
Starting manual backup
Backing up to: /Volumes/Time Machine/Backups.backupdb
Forcing deep traversal on source: "Macintosh HD" (mount: '/' fsUUID: 7267FE51-06B9-318F-80B2-EC5D94A925E2 eventDBUUID: DBDDEE41-0BFF-4DB0-AB1A-F7D152B9E065)
Forcing deep traversal on source: "2TB HD" (mount: '/Volumes/2TB HD' fsUUID: B4DDE136-9D38-302F-A81E-4645F23F6D09 eventDBUUID: B8E29F6D-A35B-4E34-B733-7C2983BD24D9)
Found 1331692 files (837.62 GB) needing backup
1.01 TB required (including padding), 1.49 TB available
Can anyone kindly help? Thanks!Do a verify of the local disk. The sudden complete failure sounds like a hard disk or memory issue.
A5 http://pondini.org/TM/Troubleshooting.html
So the hard disk is plugged into the computer directly?? If not, then I think you should do it that way. Backup to Extreme USB drive is not reliable.
YOu don't have an error message for the manual backup.. and I am uncertain what the problem is.
Do a reset of Time Machine. A4.
And try again with the hard disk plugged into the computer directly.
You can look at other suggestions on the troubleshooting page.
eg http://pondini.org/TM/C4.html
But if you are doing it with the usb drive in the Airport Extreme please read this.
http://pondini.org/TM/Airport.html -
My Iphone 4s shut down by itself after a phone call and I cannot turn it on. I took it to istore and they said it was unrespinsive and there is nothing they can do? Anyone has a clue what can be done? When I connect the phone to itunes it indicates that the phone should be restored, however when i try to restore it, it says the "software for this iphone is not currently available" Is there anything I can do other than put this brand new iphone in the grabage?
On computer, at the top of this page is a Tab for iTunes, click it, make sure iTunes is up to date. Also make sure computer Fire Wall and Anti Virus do not interfere with iTunes, turn them OFF to be certain.
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Why my 2009 desktop with OS Maverick keep shutting down by itself
Why my 2009 desktop using OS Maverick keep shutting down by itself?
When it shuts down, the screen blanks (more like turns grey, like the color of the background when on the log in screen). It reboots immediately, so at first the problem was presumed to be restarting, not shutting down and powering back on. The computer is usually very warm, and definitely gets hot easily. A test was run determine when the fan would turn on to start cooling the computer by running digits of Pi, and the tester concluded it was too close within the safe temperatures before it would permanently affect the computer. (I believe this was within 5ºF, but I am not 100% sure.) The times when it will turn off and reboot do not seem coorelated with much if anything. It has done this at multiple times, among running varying amounts of programs and for different lengths of time: right after logging into the user, within a minute of after it has turned off and rebooted, within 5 minutes, 10, 30, even 60 minutes of turning off and rebooting, when only running one program such as Firefox, when running various programs such as Firefox, iTunes, Microsoft Word, Sticky Notes....
Basically, it makes no sense. -
Hp envy phoenix 810 shuts down by itself when not in use
I purchased a HP Envy Phoenix 810 December 2013 and use Windows 8 365 on it. This is a home computer and is used for general purposes - no gameing, etc. It will just shut itself down when we are not using it for awhile, but not on a consistent basis. For example, early Sunday it had shut itself down sometime, I started it in the morning, and twice more it shut itself down through the day. I finally turned it back on Monday afternoon, and it stayed on through the evening and night, and it was still on Tuesday morning. I can't seem to find a pattern to when it decides to shut down. I've run Norton, Malwarebytes, Superantivirus and haven't found anything. I have the same computer & software (Norton, Microsoft 365) at work and haven't had a problems with it. I've updated it with HP's updates. Any suggestions?
Usually when a computer shuts down it is because of an overheat problem but doubtful it it is a idle. Be sure that it is no near any heat source and that the fans are clean with no obstructions and use a can of air to clean the inside of the computer.
Another cause is the power supply, either the PSU is faultering or the wall socket may be getting some interupts. Worth checking out.
Have a look at your power settings in the Control Panel, see this site:
http://www.troubleshootwindows.com/windows-8/fix-windows-8-shutdown-restarts-if-left-idle/
Please mark my post as SOLVED if it has resolved your problem. It helps others with similar situations. -
My iPhone 4 shuts down by itself
I'm one of the few who are still using iPhone 4 , but anyway, I had this problem happened twice already today. The phone shuts down by itself. The screen becomes dead and black. I have to press and hold the wake/sleep button with the Home key at the same time for it to start. It works for a while, but then it happens again. Can anyone help? Appreciate it much.
Hello there gilcelis99.
The following Knowledge Base article offers up some great steps for troubleshooting the issue you're describing:
iPhone: Hardware troubleshooting
http://support.apple.com/kb/ts2802
Particularly:
Will not turn on, will not turn on unless connected to power, or unexpected power off
Verify that the Sleep/Wake button functions. If it does not function, inspect it for signs of damage. If the button is damaged or is not functioning when pressed, seek service.
Check if a Liquid Contact Indicator (LCI) is activated or there are signs of corrosion. Learn about LCIsand corrosion.
Connect the iPhone to the iPhone's USB power adapter and let it charge for at least ten minutes.
After at least 30 minutes, if:
The home screen appears: The iPhone should be working. Update to the latest version of iOS if necessary. Continue charging it until it is completely charged and you see this battery icon in the upper-right corner of the screen . Then unplug the phone from power. If it immediately turns off, seek service.
The low-battery image appears, even after the phone has charged for at least 20 minutes: See "iPhone displays the low-battery image and is unresponsive" symptom in this article.
Something other than the Home screen or Low Battery image appears, continue with this article for further troubleshooting steps.
If the iPhone did not turn on, reset it while connected to the iPhone USB power adapter.
If the display turns on, go to step 4.
If the display remains black, go to next step.
Connect the iPhone to a computer and open iTunes. If iTunes recognizes the iPhone and indicates that it is in recovery mode, attempt to restore the iPhone. If the iPhone doesn't appear in iTunes or if you have difficulties in restoring the iPhone, see this article for further assistance.
If restoring the iPhone resolved the issue, go to step 4. If restoring the iPhone did not solve the issue, seek service.
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro. -
Why does my MBP 13" 2012 screen shuts down by itself?
The screen of my MBP 13" shuts down by itself, more and more often. It does not happen in a specific situation, and the laptop continues running and receiving inputs. In order to reactivate the screen I have to open and close it several times, or press the power button.
The screen turns completely back and the led outside start blinking like when I close the laptop.
The MBP is new, bought in summer 2012 and does not have any other program installed than the standard ones. I have no idea why this happens but it is occurring more and more.
Do you have any idea?You are still under warranty. Call Apple Care. Make sure you get a case number as all repairs have an additional 90 days of warranty.
#1 - You have 14 days from the date of purchase to return your computer with no questions asked.
#2 - You have 90 days of FREE phone tech support.
#3 - You have the standard one year Apple warranty.
#4 - If you've purchased an AppleCare Protection Plan, your warranty last for 3 years. You can obtain AppleCare anytime up to the first year of the purchase of your computer.
Take FULL advantage of your warranty. Posting on a message board should be done as a last resort and if you are out of warranty or Apple Care has expired. -
Windows installation interrupted as Equium A300D shuts down by itself
Dear all,
I have had my Toshiba Equium A300D for 2 years now. During this time, it works normally, occasionally shuts down by itself maye because it was too hot.
Recently, it tried to install updates from Windows but never successful. I left the computer to update for the whole night and it was still 2 out of 12 updates ... all the time so I always had to shut the computer down by pressing the power key.
I was unable to change the setting to update Windows automatically because everytime I tried to do that it froze. Most other commands became nonresponsive even viewing pictures.
It was until my computer was unable to connect to a certain wireless network while other devices can that I decided to reinstall Windows completely. It was installing normally but it got too hot and the computer shuts itself again!!!
I tried to install again and it shut itself down again, but I got into the final stage of set up so when I turned it on again, it was still "finihing the installation may take several mins. lease do not interrupt or shut down the computer". I left it on for several hours but it didnt move to any different stage. Before the computer shuts itself down I think I got to the stage after this.
I tried to press F8 to begin a new installation but it only got into this screen.
What can I do?
Please help me! Thank you a lot in advance!
I am in Germany at the moment but I live and bought this computer from the UK.
ttd500I accidentally threw away my Toshiba box without checking what was inside when I moved out last year and I wasnt sure if there was any disk so I dont have the Toshiba Recovery disk.
I was installing using Toshiba Recovery inside the laptop, not with an external Windows disk.
Can I download it somewhere on the Toshiba website?
Message was edited by: ttd500 -
A305-S6825 shutting down by itself
I hope someone can help me with an issue that I am having with my A305-S6825 which I purchased in April/May 2008. In the past two weeks I have had the computer shutdown by itself. The computer shut down twice in a matter of 30 minutes the otherday. There's never any warning. The computer screen goes black and the computer is off. It has always happened when I was watching a video on the Internet.
I was told by techsupport the issue could be virus/malware, a bad hard drive or bad RAM. I have run 3 malware programs...no virus, no malware. I have run SeaTools...all tests. I have run chkdsk...past. I haven't figured out yet how to test the RAM.
99% of the time I run the computer plugged into an electric outlet. While I have a cooling pad under the computer at all times, I have noticed at times of late the cooling fan is screaming.
Also, I have noticed over the past couple of months that watching video from the Internet that video and sound haven't always been in sync and that there seems to be a buffering issue because the feed is very choppy.
Will these shutdowns show up in the Event Viewer? If so, where will I find them?
Are these powers all related?
If it is a cooling/cleaning problem, are the only two places to blow air into the round fan intake on the bottom of the computer and the exhast vents on the side of the computer? If the computer needs to be opened and clean can I do that or do I need to GeekSquad or someone like that to have them clean?
Thanks in advance for your help.If you have cleaned the cpu cooler and checked for a loose connection between the cpu cooler and the cpu and you are still having a shut down issue,perform the following:
When the computer shuts off, try to turn it back on.
If the computer shuts off again, using a pc vacuum (NOTE: do not allow the vacuum to over rev the cooling fan), try to cool the cooling fins of the cpu cooler by pulling air through the outside cooling vent for approximately 10 to 15 seconds.
Turn the computer back on again.
If the computer stays on longer, it could be a fan issue. Replace the cooling fan.
I completed this procedure about 2 weeks ago and my laptop has not shut down while in use since (other than when I shut it down). apparently the OEM's fan RPMs do not coincide with the motherboard's readings.
Also I no longer use a laptop cooler to keep it running either.
I hope this helps you.
Regards. -
Computer shuts down spontaneously
Computer shuts down. Does not crash in use. Has only happened while in sleep mode overnight. On two occasions sleep light blinking, but computer shut down when mouse moved. Will not turn on again, unless power strip turned off then back on. Other items connected to power strip not affected. No other signs of power surge or voltage drop in house. Have not made any changes in power saving. Appears to be something in the computer. No abnormal fan noise or any other indication that it is overheating. Has not happened while in use. Suggestions?
May I add one more voice to the chorus?
My 1st Generation PPC G5, OS 10.5.6. 2GB Apple-installed RAM,on which the logic board was replaced under warranty (bad capacitors) several years ago, has begun shutting down spontaneously and the only way to restart it is to unplug it, wait about 20", plug it back in and then it will restart.
Assuming lighting hasn't struck twice and that it's not the logic board, I wonder if it is the power supply. I know very little about interpreting logs, but here is the take from my Systems Log just before it shut itself down at 18:59:05 this evening:
Feb 24 18:31:56 g5imac Preview[179]: -[<IKKnobLayer: 0x7ff1010> display]: Ignoring bogus layer size (2.395020, 0.798340)
Feb 24 18:32:21 g5imac Preview[179]: -[<IKKnobLayer: 0x8f17d40> display]: Ignoring bogus layer size (1.596558, 0.798340)
Feb 24 18:32:21 g5imac Preview[179]: -[<IKKnobLayer: 0x8f17d40> display]: Ignoring bogus layer size (3.193237, 0.798340)
Feb 24 18:32:21 g5imac Preview[179]: -[<IKKnobLayer: 0x8f17d40> display]: Ignoring bogus layer size (6.386597, 0.798340)
Feb 24 18:32:21 g5imac Preview[179]: -[<IKKnobLayer: 0x8f17d40> display]: Ignoring bogus layer size (9.579956, 0.798340)
Feb 24 18:32:21 g5imac Preview[179]: -[<IKKnobLayer: 0x8f17d40> display]: Ignoring bogus layer size (14.369995, 0.798340)
Feb 24 18:32:21 g5imac Preview[179]: -[<IKKnobLayer: 0x8f17d40> display]: Ignoring bogus layer size (22.353271, 0.798340)
Feb 24 18:32:21 g5imac Preview[179]: -[<IKKnobLayer: 0x8f17d40> display]: Ignoring bogus layer size (39.118286, 0.798340)
Feb 24 18:32:21 g5imac Preview[179]: -[<IKKnobLayer: 0x8f17d40> display]: Ignoring bogus layer size (51.093262, 0.798340)
Feb 24 18:32:21 g5imac Preview[179]: -[<IKKnobLayer: 0x8f17d40> display]: Ignoring bogus layer size (63.068237, 0.798340)
Feb 24 18:32:21 g5imac Preview[179]: -[<IKKnobLayer: 0x8f17d40> display]: Ignoring bogus layer size (72.648315, 0.798340)
Feb 24 18:32:21 g5imac Preview[179]: -[<IKKnobLayer: 0x8f17d40> display]: Ignoring bogus layer size (81.429932, 0.798340)
Feb 24 18:32:21 g5imac Preview[179]: -[<IKKnobLayer: 0x8f17d40> display]: Ignoring bogus layer size (86.219971, 0.798340)
Feb 24 18:32:21 g5imac Preview[179]: -[<IKKnobLayer: 0x8f17d40> display]: Ignoring bogus layer size (90.211670, 0.798340)
Feb 24 18:32:21 g5imac Preview[179]: -[<IKKnobLayer: 0x8f17d40> display]: Ignoring bogus layer size (97.396606, 0.798340)
Feb 24 18:32:21 g5imac Preview[179]: -[<IKKnobLayer: 0x8f17d40> display]: Ignoring bogus layer size (106.178223, 0.798340)
Feb 24 18:32:21 g5imac Preview[179]: -[<IKKnobLayer: 0x8f17d40> display]: Ignoring bogus layer size (130.128296, 0.798340)
Feb 24 18:32:21 g5imac Preview[179]: -[<IKKnobLayer: 0x8f17d40> display]: Ignoring bogus layer size (137.313232, 0.798340)
Feb 24 18:32:21 g5imac Preview[179]: -[<IKKnobLayer: 0x8f17d40> display]: Ignoring bogus layer size (149.288330, 0.798340)
Feb 24 18:32:21 g5imac Preview[179]: -[<IKKnobLayer: 0x8f17d40> display]: Ignoring bogus layer size (155.674927, 0.798340)
Feb 24 18:32:21 g5imac Preview[179]: -[<IKKnobLayer: 0x8f17d40> display]: Ignoring bogus layer size (157.271606, 0.798340)
Feb 24 18:32:48 g5imac Preview[179]: -[<IKKnobLayer: 0x8f1eaf0> display]: Ignoring bogus layer size (0.798340, 14.369995)
Feb 24 18:33:18: --- last message repeated 2 times ---
Feb 24 18:59:05 g5imac kernel[0]: IOPMSlotsMacRISC4::determineSleepSupport has canSleep true
Do these entries perhaps suggest anything to anyone?
If it is the power supply, how much would it be to have it replaced by Apple at the local Apple Store? Anyone have a ballpark figure?
Many thanks,
Bob -
Help! My computer shuts down semi-unexpectedly.
Please somebody help! My computer shuts down semi-unexpectedly. I say 'semi' unexpectedly, cos, by now it seems an accident waiting to happen ONLY when I play a 3D game.
Now, whenever I play a 3D game there's a good chance the computer just shuts itself down, without ANY warning. Can be within 5 minutes, can be after an hour, it sometimes doesn't happen at all.
After this the computer will not start up at all, and the D-bracket tells me the processor is the culprit. At first I waited a while (+/- one hour) and the thing would start up again as if nothing happened.
After it started happening more frequently (or maybe I should say, 'after it didn't go away by itsself') I just didn't wait, but tried to find out what went wrong, and how to fix it.
All I have learned so far is that if -after a 'radical shutdown'- I release the levers on my processor's heatsink, and wiggle it a bit, then refasten them the computer will start up again, no problem. But ONLY if I disconnect the powercable from my machine ENTIRELY first.
I'm don't have the technical knowledge myself to make anything out of this, and am at my wit's end by now.
My specs:
mobo: 865PE-NEO2
mem: 512MB Pc3200 dual channel
processor: PIV 2.4GhZ
video: Radeon9700PRO
PSU: 400W
Also:
- All BIOS frequencies are at default
- Got six ventilators in a case that is always open.
- Got Corecenter running in the background with very tight temperature alert settings.
- I have no other problems with my computer, and I do not overclock.
All this at least leads me to believe it's not a power-, frequency- or heat issue. But then again, I'm no expert. At all.
Any help or insight would be greatly appreciated.
Thanks,
JujuIs ur CPU OCed ?????
And whats ur VDimm, cuz i had the same Problem when running Gothic II with all details aon 1600x1200 2xAniso & 4xFSAA.
I believe the Problem is that ur RAM shuts down under full load if ur VDimm is too low, because all MSI Boards dynamically OC a littel (3-4 Mhz FSB) when running under full load (I read that on http://www.tomshardware.com).
On my system with standard Vdimm @2.5 V and FSB Oced to 250 my system would crash almost everytime when I played Gothic II. Then i found out that the board booted at 407 Mhz DDR Clock. That's when i started suspecting that my Rams couldn't handle 407 Mhz when running at an extremely low 2.5 VDimm.
So try the following:
-Increase VDimm from 2.5 up to 2.7 V in small steps and check ur system stability every time stop when everything seems fine.
-If u'r Oced don't go for FSB 250 (and multiplier at 5:4) try sth. like 243 so even if dynamically oced ur Rams won't go too far above 400 Mhz.
P.S.: My VDimm is now at 2.6 and FSB at 244 and everything is fine. -
I was using my video but it shut down by itself what should i do?
I WAS USING MY VIDEO BUT IT SHUT DOWN BY ITSELF WHAT SHOULD I DO?
Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try another cable
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar
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