Computer shuts down when I connect my Ipod Touch to it.

Each time I go to connect my Ipod touch to my computer, I get the blue screen of death appear on my computer with a huge error message and then it shuts down, 'To protect itself'
I have tried to connect my Ipod Nano and thats fine, works no problems.
I have followed various advice notes from Apple with no joy of sorting the problem out.

I've been having the same issue with my 2nd gen itouch. My computer would crash and show a blue screen after I connected my itouch. My other IPODS would work fine. After unistalling/reinstalling several times, restoring my computer to an earlier date, and updating all usb drivers, I was still having my computer crash with my itouch. If you have a webcam, type in the following in the search support: What to do when Windows XP or Vista computer displays a blue screen error message when syncing the iPhone or iPod touch.
I solved my issue with solution one. My itouch is connecting fine without any crashes, for now. Hope this solves your issue.

Similar Messages

ITunes shuts down when I connect my iPod 30gb

I desperately need help. Recently my computer crashes and I reformated it. So I had to reinstall iTunes. Ever since then iTunes shuts down when I connect my iPod 30gb. A windows error message appears saying iTunes has encountered a problem and needs to shut down. I am unable to update my iPod which drives me crazy. Somebody please help!
I browsed through some threads which have similar problems as I do, but I am unable to reply in any. It says: This topic has been archived - replies are not allowed.
There's this thread here about the problem I am facing but I doesn't seem to understand the solution to it.
http://discussions.apple.com/thread.jspa?messageID=1630589
Can somebody please help me?

A windows error message appears saying iTunes has encountered a problem and needs to shut down.
let's get a crash log from itunes, and send it to the Apple engineers for a look.
Typically, you'll need to configure Dr. Watson on your PC in order to generate crash logs. Windows start menu -> Run. Type in "cmd". Hit return. At the prompt in the command line window that comes up, type in
drwtsn32 -i
And hit return.
This will create crash logs in Documents And Settings\All Users\Application Data\Microsoft\Dr Watson\. There'll usually be a file in here called "drwtsn32.log"
prior to collecting the itunes crash log, delete any existing crash logs in there. (we want to make sure we send the correct crash log.)
Generate the crash, collect the crash log, and and send it as an attachment to this email address.
in the email to Roy, be sure to include the following information:
- A link to the thread on Apple Discussions where the issue is being discussed
- The username you are using in the thread
- The version of iTunes you are using or trying to use
- the version of Windows you are using (mention service packs)
- A concise description of the issue you are seeing
- The exact text of the error message you are seeing

Itunes keeps shutting down when I connect my IPod Classic

Itunes shuts down whenever I connect my IPOD classic and sync attempts to start. I have had this IPod for several years and I have had Windows 7 for over 6 months. I am trying to update versions, but I get an error message with that also.I have also seen posts on Microsoft and they aren't helpful.....I have seen many posts on Itunes also regarding same issue. What is up when the company will not fix their problems with the products?

I downloaded the 64bit system....did it like 3 times. Finally, I found some other helpful hints. I tried loading ITUNES in safe mode, still couldn't get it to not shutdown once I connected the IPod, I then logged into one of my other user accounts, then I was able to restore the settings, however, it removed all my songs and syned with the Itunes on that user acct (which was my nano IPod). That was ok, because then I was able to go back to my regular account and sync and updated all my songs....just had to have my kids authorize me again on Itunes. Think it's a racket to keep upgrading, changing things and not supporting the stuff that still works.....my classic works just fine nd holds 5,000 songs...I only have about 1500; so I have long way to go. When my display cracked and the LCD was all messed up. I sent it to IFIXIPODS fast.com and they replaced it, quick and cheap--hats off to them!

Computer shuts down when Droid connected

s5710f Simline pc running windows 7
Everytime I try to connect my new Verizon Droid Incredible 2, the computer shuts down within a few seconds. HP tech support said I need to get Droid software to load onto the computer, but no one at Verizon has ever heard of this happening.

I'm not sure what is happening, but you could try stopping and restarting the following services and see if that helps at all.
Apple Mobile Device
IPod Service
To access services, right click on My Computer and select "Manage". When the Computer Management window opens, doublel click on Services and Applications and then double click on services.
Good Luck...
Just an additional thought. Are you connecting through a USB hub or directly to the PC. If you are using a hub, try connecting directly to the PC. And also, if you are directly connected to the PC, try another USB port if you have one available.
KL
Message was edited by: kjlake

Itunes shuts down when I connect my ipod video

I have a ipod video 60gb (the one right before they released the 80gb). I recently had to reinstall OS 10.4 due to freezing issues. Well, it still freezes, and it froze during the re-sync of the ipod and I had to reboot the ipod cause I had to reboot the computer. Now whenever I connect the ipod, it is recognized by the CPU, but whenever Itunes starts up with the ipod connected, it just shuts right down.
Help...

A windows error message appears saying iTunes has encountered a problem and needs to shut down.
let's get a crash log from itunes, and send it to the Apple engineers for a look.
Typically, you'll need to configure Dr. Watson on your PC in order to generate crash logs. Windows start menu -> Run. Type in "cmd". Hit return. At the prompt in the command line window that comes up, type in
drwtsn32 -i
And hit return.
This will create crash logs in Documents And Settings\All Users\Application Data\Microsoft\Dr Watson\. There'll usually be a file in here called "drwtsn32.log"
prior to collecting the itunes crash log, delete any existing crash logs in there. (we want to make sure we send the correct crash log.)
Generate the crash, collect the crash log, and and send it as an attachment to this email address.
in the email to Roy, be sure to include the following information:
- A link to the thread on Apple Discussions where the issue is being discussed
- The username you are using in the thread
- The version of iTunes you are using or trying to use
- the version of Windows you are using (mention service packs)
- A concise description of the issue you are seeing
- The exact text of the error message you are seeing

Computer shuts down when plugging in my Ipod classic

Can anyone help me with this? My Ipod plays fine, I have used the 5 r's of truobleshooting, but my computer shuts down everytime I plug in my ipod to the USB. If I keep the Ipod plugged in and restart the comp., Itunes recognizes the Ipod but it says it is corrupt and asks me to restore. The restore progress bar comes up, but it never finishes. Please help.

Any help in this document? http://support.apple.com/kb/TS2280

Itunes shutting down when I connect mu ipod!

Everytime I connect my ipod video itunes shuts down! I have restared and reinstalled itunes. My ipod shuffle works not the viedo ipod.

My itunes is working and so is my 5thG ipod, but when I hookup ipod to dell computer the itunes shuts off and then double clicking on the link to my itunes(located on a iomega 150 external HD)I get a message that states "Itunes.exe-application error, The application failed to initialize properly (0xc0000006)" I have repaired itunes and rebooted twice. When I reboot without my ipod plugged in the itunes can be recalled again.

Computer shuts off when I connect my IPOD Shuffle

I just got a new computer and I'm trying to use my IPOD shuffle. I've installed the software and have downloaded updates but when I plug my IPOD into the USB port I get a whole blue page of error messages and the thing shuts down. I am running windows xp pro.

You might have to bring it to apple. Mines was doing the same thing. I brought it to Best Buy (thats where I brought it from) They can fix the problem. I have a windows vista. 30gb ipod

ITunes shuts down when I connect my IPod

Hello to all.
Everytime I connect my IPod to my PC, iTunes shuts down. If I disconnect the IPod, I can use iTunes. What happened? I already installed the newest software. The problem is new for me, some days ago I could use ITunes normally with my IPod. The second problem is, that I cant see and hear my music, which is still on my IPod. This problem exists since I got the problem with iTunes.

I would uninstall the ipod and itunes software, reboot and then reinstall it all.
Pricey

Itunes shuts down when loading music to ipod Touch

I just bought a new PC running Windows 7. Everything is set up correctly in iTunes. When I first synced the iPod Touch it loaded about a third of my music before I got an error message saying iTunes had stopped working and needed to shut down. Now, as soon as it tries to load the music, iTunes stops working again and I have to shut it down. It's always at the point where iTunes attempts to load the music (not at the start of the sync process).

I've solved it. I was using a 3rd party USB cable, which wasn't playing nicely with the iPod. As soon as I used the proper cable it worked perfectly. Apologies to Apple and shame on you Logic3 for making crappy cables!

My mac book pro shuts down when I connect external displays.

I use my macbook pro for projecting keynote presentations and also to a 90" monitor. I've been able to do this until the lastest software update. Now the computer shuts down when I connect to the projector and monitor. I'm at witts end. Regretting I did latest update. Thanks for any help.

Have you reset the SMC and PRAM?

Computer shuts down when i try to sync my ipod

Computer shuts down when i try to sync my ipod

Just took out the book from the library "Sams Teach Yourself itunes 10 in 10 minutes" by Brad Miser.
Basics for problems syncing:
-restart computer
-make sure device is not out if power
-try a different usb port...BTW....I contaminated a usb port by someone spilling drink on the usb port end of my ipod cord...bad...
-run apple's web-based device assistant
http://support.apple.com/kb/TS1495 (windows) or http://support.apple.com/kb/TB1591?viewlocale=en_US (mac)
clink for the device...etc.
this book looks great

My Ipod nano 6Th sometimes shuts down when I connect the phones, sometimes it not shuts down, but the volume and standby buttons do not work.

My Ipod nano 6Th sometimes shuts down when I connect the phones, sometimes it not shuts down, but the volume and standby buttons do not work. If I not connect the phones everything works fine. But with the phones connected it goes crazy. I alredy reset, restore and nothing. If I reset and let the phones connect the up and down volumes buttons start to work. But the power/stand by button don´t. I need to disconect the phones to the power/stand by button starts to works. Anyone already have simmilar problem?

A windows error message appears saying iTunes has encountered a problem and needs to shut down.
let's get a crash log from itunes, and send it to the Apple engineers for a look.
Typically, you'll need to configure Dr. Watson on your PC in order to generate crash logs. Windows start menu -> Run. Type in "cmd". Hit return. At the prompt in the command line window that comes up, type in
drwtsn32 -i
And hit return.
This will create crash logs in Documents And Settings\All Users\Application Data\Microsoft\Dr Watson\. There'll usually be a file in here called "drwtsn32.log"
prior to collecting the itunes crash log, delete any existing crash logs in there. (we want to make sure we send the correct crash log.)
Generate the crash, collect the crash log, and and send it as an attachment to this email address.
in the email to Roy, be sure to include the following information:
- A link to the thread on Apple Discussions where the issue is being discussed
- The username you are using in the thread
- The version of iTunes you are using or trying to use
- the version of Windows you are using (mention service packs)
- A concise description of the issue you are seeing
- The exact text of the error message you are seeing

My older iMac running Mavericks 10.9.4 shuts down when it connects to the internet. Resetting the SMC doesn't help. What can I do?

My older iMac running Mavericks 10.9.4 shuts down when it connects to the internet. Resetting the SMC doesn't help. What can I do?

1. This procedure is a diagnostic test. It changes nothing, for better or worse, and therefore will not, in itself, solve the problem. But with the aid of the test results, the solution may take a few minutes, instead of hours or days.
Don't be put off merely by the seeming complexity of these instructions. The process is much less complicated than the description. You do harder tasks with the computer all the time.
2. If you don't already have a current backup, back up all data before doing anything else. The backup is necessary on general principle, not because of anything in the test procedure. Backup is always a must, and when you're having any kind of trouble with the computer, you may be at higher than usual risk of losing data, whether you follow these instructions or not.
There are ways to back up a computer that isn't fully functional. Ask if you need guidance.
3. Below are instructions to run a UNIX shell script, a type of program. As I wrote above, it changes nothing. It doesn't send or receive any data on the network. All it does is to generate a human-readable report on the state of the computer. That report goes nowhere unless you choose to share it. If you prefer, you can read it yourself without disclosing the contents to me or anyone else.
You should be wondering whether you can believe me, and whether it's safe to run a program at the behest of a stranger. In general, no, it's not safe and I don't encourage it.
In this case, however, there are a couple of ways for you to decide whether the program is safe without having to trust me. First, you can read it. Unlike an application that you download and click to run, it's transparent, so anyone with the necessary skill can verify what it does.
You may not be able to understand the script yourself. But variations of the script have been posted on this website thousands of times over a period of years. The site is hosted by Apple, which does not allow it to be used to distribute harmful software. Any one of the millions of registered users could have read the script and raised the alarm if it was harmful. Then I would not be here now and you would not be reading this message.
Nevertheless, if you can't satisfy yourself that these instructions are safe, don't follow them. Ask for other options.
4. Here's a summary of what you need to do, if you choose to proceed:
☞ Copy a line of text in this window to the Clipboard.
☞ Paste into the window of another application.
☞ Wait for the test to run. It usually takes a few minutes.
☞ Paste the results, which will have been copied automatically, back into a reply on this page.
The sequence is: copy, paste, wait, paste again. You don't need to copy a second time. Details follow.
5. You may have started the computer in "safe" mode. Preferably, these steps should be taken in “normal” mode, under the conditions in which the problem is reproduced. If the system is now in safe mode and works well enough in normal mode to run the test, restart as usual. If you can only test in safe mode, do that.
6. If you have more than one user, and the one affected by the problem is not an administrator, then please run the test twice: once while logged in as the affected user, and once as an administrator. The results may be different. The user that is created automatically on a new computer when you start it for the first time is an administrator. If you can't log in as an administrator, test as the affected user. Most personal Macs have only one user, and in that case this section doesn’t apply. Don't log in as root.
7. The script is a single long line, all of which must be selected. You can accomplish this easily by triple-clicking anywhere in the line. The whole line will highlight, though you may not see all of it in the browser window, and you can then copy it. If you try to select the line by dragging across the part you can see, you won't get all of it.
Triple-click anywhere in the line of text below on this page to select it:
PATH=/usr/bin:/bin:/usr/sbin:/sbin:/usr/libexec;clear;cd;p=(Software Hardware Memory Diagnostics Power FireWire Thunderbolt USB Fonts SerialATA 4 1000 25 5120 KiB/s 1024 85 \\b%% 20480 1 MB/s 25000 ports ' com.clark.\* \*dropbox \*GoogleDr\* \*k.AutoCAD\* \*k.Maya\* vidinst\* ' DYLD_INSERT_LIBRARIES\ DYLD_LIBRARY_PATH -86 ` route -n get default|awk '/e:/{print $2}' ` 25 N\\/A down up 102400 25600 recvfrom sendto CFBundleIdentifier 25 25 25 1000 MB com.apple.AirPortBaseStationAgent 464843899 51 );N5=${#p[@]};p[N5]=` networksetup -listnetworkserviceorder|awk ' NR>1 { sub(/^$[0-9]+$ /,"");n=$0;getline;} $NF=="'${p[26]}')" { sub(/.$/,"",$NF);print n;exit;} ' `;f=('\n%s: %s\n' '\n%s\n\n%s\n' '\nRAM details\n%s\n' %s\ %s '%s\n-\t%s\n' );S0() { echo ' { q=$NF+0;$NF="";u=$(NF-1);$(NF-1)="";gsub(/^ +| +$/,"");if(q>='${p[$1]}') printf("%s (UID %s) is using %s '${p[$2]}'",$0,u,q);} ';};s=(' /^ *$|CSConfigDot/d;s/^ */ 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!/^[[:space:]]*(#.*)?$/ { l++;if(l<=L) f=f"\n "$0;} END { F=FILENAME;if(!F) exit;if(!f) f="\n [N/A]";"file -b "F|getline T;if(T!~/^(AS.+ (En.+ )?text$|POSIX sh.+ text ex)/) F=F" ("T")";printf("\nContents of %s\n%s\n",F,f);if(l>L) printf("\n ...and %s more line(s)\n",l-L);} ' ' /^ +[NP].+ =/h;/^( +D.+[{]|[}])/{ g;s/.+= //p;};' 's/0/Off/p' ' END{print NR} ' ' /id: N|te: Y/{i++} END{print i} ' ' / / { print "'"${p[28]}"'";exit;};1;' '/ en/!s/\.//p' ' NR!=13{next};{sub(/[+-M]$/,"",$NF)};'"`S0 39 40`" ' $10~/$L/&&$9!~"localhost" { sub(/.+:/,"",$9);print $1": "$9;} ' '/^ +r/s/.+"(.+)".+/\1/p' 's/(.+\.wdgt)\/(Contents\/)?Info\.plist$/\1/p' 's/^.+\/(.+)\.wdgt$/\1/p' ' /l: /{ /DVD/d;s/.+: //;b0'$'\n'' };/s: /{ /V/d;s/^ */- /;H;};$b0'$'\n'' d;:0'$'\n'' x;/APPLE [^:]+$/d;p;' ' /^find: /d;p;' );c1=(system_profiler pmset\ -g nvram fdesetup find syslog df vm_stat sar ps sudo\ crontab sudo\ iotop top pkgutil 'PlistBuddy 2>&1 -c "Print' whoami cksum kextstat launchctl sudo\ launchctl crontab 'sudo 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EDEV 1 10' 'acrx -o comm,ruid,%cpu' '-t1 10 1' '-f -pfc /var/db/r*/com.apple.*.{BS,Bas,Es,J,OSXU,Rem,up}*.bom' '{/,}L*/Lo*/Diag* -type f -regex .\*[cgh] ! -name *ag \( -exec grep -lq "^Thread c" {} \; -exec printf \* \; -o -true $ -execdir stat -f:%Sc:%N -t%F {} \;|sort -t: -k2 |tail -n'${p[38]} '-L {/{S*/,},}L*/Lau* -type f' '-L /{S*/,}L*/StartupItems -type f -exec file {} +' '-L /S*/L*/{C*/Sec*A,E}* {/,}L*/{A*d,Ca*/*/Ex,Compon,Ex,In,iTu,Keyb,Mail/B,P*P,Qu*T,Scripti,Sec,Servi,Spo,Widg}* -type f -name Info.plist' '/usr/lib -type f -name *.dylib' `awk "${s[31]}"<<<${p[23]}` "/e*/{auto,{cron,fs}tab,hosts,{[lp],sy}*.conf,pam.d/*,ssh{,d}_config,*.local} {,/usr/local}/etc/periodic/*/* /L*/P*{,/*}/com.a*.{Bo,sec*.ap}*t /S*/L*/Lau*/*t .launchd.conf" list getenv /Library/Preferences/com.apple.alf\ globalstate --proxy '-n get default' -I --dns -getdnsservers\ "${p[N5]}" -getinfo\ "${p[N5]}" -P -m\ / '' -n1 '-R -l1 -n1 -o prt -stats command,uid,prt' '--regexp --only-files --files com.apple.pkg.*|sort|uniq' -kl -l -s\ / '-R -l1 -n1 -o mem -stats command,uid,mem' -i4TCP:0-1023 com.apple.dashboard\ layer-gadgets '-d /L*/Mana*/$USER&&echo On' '-app Safari WebKitDNSPrefetchingEnabled' );N1=${#c2[@]};for j in {0..9};do c2[N1+j]=SP${p[j]}DataType;done;N2=${#c2[@]};for j in 0 1;do c2[N2+j]="-n ' syscall::'${p[33+j]}':return { @out[execname,uid]=sum(arg0) } tick-10sec { trunc(@out,1);exit(0);} '";done;l=(Restricted\ files Hidden\ apps 'Elapsed time (s)' POST Battery Safari\ extensions Bad\ plists 'High file counts' User Heat System\ load boot\ args FileVault Diagnostic\ reports Log 'Free space (MiB)' 'Swap (MiB)' Activity 'CPU per process' Login\ hook 'I/O per process' Mach\ ports kexts Daemons Agents launchd Startup\ items Admin\ access Root\ access Bundles dylibs Apps Font\ issues Inserted\ dylibs Firewall Proxies DNS TCP/IP Wi-Fi Profiles Root\ crontab User\ crontab 'Global login items' 'User login items' Spotlight Memory Listeners Widgets Parental\ Controls Prefetching SATA );N3=${#l[@]};for i in 0 1 2;do l[N3+i]=${p[5+i]};done;N4=${#l[@]};for j in 0 1;do l[N4+j]="Current ${p[29+j]}stream data";done;A0() { id -G|grep -qw 80;v[1]=$?;((v[1]==0))&&sudo true;v[2]=$?;v[3]=`date +%s`;clear >&-;date '+Start time: %T %D%n';};for i in 0 1;do eval ' A'$((1+i))'() { v=` eval "${c1[$1]} ${c2[$2]}"|'${c1[30+i]}' "${s[$3]}" `;[[ "$v" ]];};A'$((3+i))'() { v=` while read i;do [[ "$i" ]]&&eval "${c1[$1]} ${c2[$2]}" \"$i\"|'${c1[30+i]}' "${s[$3]}";done<<<"${v[$4]}" `;[[ "$v" ]];};A'$((5+i))'() { v=` while read i;do '${c1[30+i]}' "${s[$1]}" "$i";done<<<"${v[$2]}" `;[[ "$v" ]];};';done;A7(){ v=$((`date +%s`-v[3]));};B2(){ v[$1]="$v";};for i in 0 1;do eval ' B'$i'() { v=;((v['$((i+1))']==0))||{ v=No;false;};};B'$((3+i))'() { v[$2]=`'${c1[30+i]}' "${s[$3]}"<<<"${v[$1]}"`;} ';done;B5(){ v[$1]="${v[$1]}"$'\n'"${v[$2]}";};B6() { v=` paste -d: <(printf "${v[$1]}") <(printf "${v[$2]}")|awk -F: ' {printf("'"${f[$3]}"'",$1,$2)} ' `;};B7(){ v=`grep -Fv "${v[$1]}"<<<"$v"`;};C0(){ [[ "$v" ]]&&echo "$v";};C1() { [[ "$v" ]]&&printf "${f[$1]}" "${l[$2]}" "$v";};C2() { v=`echo $v`;[[ "$v" != 0 ]]&&C1 0 $1;};C3() { v=`sed -E "$s"<<<"$v"`&&C1 1 $1;};for i in 1 2;do for j in 2 3;do eval D$i$j'(){ A'$i' $1 $2 $3; C'$j' $4;};';done;done;{ A0;A2 0 $((N1+1)) 2;C0;A1 0 $N1 1;C0;B0;C2 27;B0&&! B1&&C2 28;D12 15 37 25 8;A1 0 $((N1+2)) 3;C0;D13 0 $((N1+3)) 4 3;D23 0 $((N1+4)) 5 4;D13 0 $((N1+9)) 59 50;for i in 0 1 2;do D13 0 $((N1+5+i)) 6 $((N3+i));done;D13 1 10 7 9;D13 1 11 8 10;D22 2 12 9 11;D12 3 13 10 12;D23 4 19 44 13;D23 5 14 12 14;D22 6 36 13 15;D22 7 37 14 16;D23 8 15 38 17;D22 9 16 16 18;B1&&{ D22 11 17 17 20;for i in 0 1;do D22 28 $((N2+i)) 45 $((N4+i));done;};D22 12 44 54 45;D22 12 39 15 21;A1 13 40 18;B2 4;B3 4 0 19;A3 14 6 32 0;B4 0 5 11;A1 17 41 20;B7 5;C3 22;B4 4 6 21;A3 14 7 32 6;B4 0 7 11;B3 4 0 22;A3 14 6 32 0;B4 0 8 11;B5 7 8;B1&&{ A2 19 26 23;B7 7;C3 23;};A2 18 26 23;B7 7;C3 24;A2 4 20 21;B7 6;B2 9;A4 14 7 52 9;B2 10;B6 9 10 4;C3 25;D13 4 21 24 26;B4 4 12 26;B3 4 13 27;A1 4 22 29;B7 12;B2 14;A4 14 6 52 14;B2 15;B6 14 15 4;B3 0 0 30;C3 29;A1 4 23 27;B7 13;C3 30;D13 24 24 32 31;D13 25 37 32 33;A2 23 18 28;B2 16;A2 16 25 33;B7 16;B3 0 0 34;B2 21;A6 47 21&&C0;B1&&{ D13 21 0 32 19;D13 10 42 32 40;D22 29 35 46 39;};D13 14 1 48 42;D12 34 43 53 44;D22 0 $((N1+8)) 51 32;D13 4 8 41 6;D12 26 28 35 34;D13 27 29 36 35;A2 27 32 39&&{ B2 19;A2 33 33 40;B2 20;B6 19 20 3;};C2 36;D23 33 34 42 37;B1&&D23 35 45 55 46;D23 32 31 43 38;D12 36 47 32 48;D13 20 42 32 41;D13 14 2 48 43;D13 4 5 32 1;D13 4 3 60 5;D12 26 48 49 49;B3 4 22 57;A1 26 46 56;B7 22;B3 0 0 58;C3 47;D22 4 4 50 0;D23 22 9 37 7;A7;C2 2;} 2>/dev/null|pbcopy;exit 2>&-
Copy the selected text to the Clipboard by pressing the key combination command-C.
8. Launch the built-in Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
Click anywhere in the Terminal window and paste by pressing command-V. The text you pasted should vanish immediately. If it doesn't, press the return key.
9. If you see an error message in the Terminal window such as "Syntax error" or "Event not found," enter
exec bash
and press return. Then paste the script again.
10. If you're logged in as an administrator, you'll be prompted for your login password. Nothing will be displayed when you type it. You will not see the usual dots in place of typed characters. Make sure caps lock is off. Type carefully and then press return. You may get a one-time warning to be careful. If you make three failed attempts to enter the password, the test will run anyway, but it will produce less information. In most cases, the difference is not important. If you don't know the password, or if you prefer not to enter it, press the key combination control-C or just press return three times at the password prompt. Again, the script will still run.
If you're not logged in as an administrator, you won't be prompted for a password. The test will still run. It just won't do anything that requires administrator privileges.
11. The test may take a few minutes to run, depending on how many files you have and the speed of the computer. A computer that's abnormally slow may take longer to run the test. While it's running, there will be nothing in the Terminal window and no indication of progress. Wait for the line
[Process completed]
to appear. If you don't see it within half an hour or so, the test probably won't complete in a reasonable time. In that case, close the Terminal window and report the results. No harm will be done.
12. When the test is complete, quit Terminal. The results will have been copied to the Clipboard automatically. They are not shown in the Terminal window. Please don't copy anything from there. All you have to do is start a reply to this comment and then paste by pressing command-V again.
At the top of the results, there will be a line that begins with the words "Start Time." If you don't see that, but instead see a mass of gibberish, you didn't wait for the "Process completed" message to appear in the Terminal window. Please wait for it and try again.
If any private information, such as your name or email address, appears in the results, anonymize it before posting. Usually that won't be necessary.
13. When you post the results, you might see an error message on the web page: "You have included content in your post that is not permitted," or "You are not authorized to post." That's a bug in the forum software. Please post the test results on Pastebin, then post a link here to the page you created.
14. This is a public forum, and others may give you advice based on the results of the test. They speak only for themselves, and I don't necessarily agree with them.
Copyright © 2014 by Linc Davis. As the sole author of this work, I reserve all rights to it except as provided in the Use Agreement for the Apple Support Communities website ("ASC"). Readers of ASC may copy it for their own personal use. Neither the whole nor any part may be redistributed.

Hello! I have one iTunes library on my iPod and one iTunes library on my computer. When I connect my iPod touch to my PC, however, I cannot find any files in my iPod except for pictures. How can I find the music files so I can add them to my iTunes?

Hello! I have one iTunes library on my iPod and one iTunes library on my computer. When I connect my iPod touch to my PC, however, I cannot find any files in my iPod except for pictures. How can I find the music files so I can add them to my iTunes?

You can't do that.
And before you decide to store any music that you own on a computer at work, talk to your IT department. Many organizations do not permit it for legal reasons. Standard policies are that anything stored on company owned computers is the property of the company. It could not be legally stored on their machines unless you transfer the licenses and all copies, physical and digital, to the company, meaning you no longer own the music. If they were to be audited and could not prove that they own the music, they would be subject to copyright violation penalties. Just use your iPod when you're at the office if you want to listen to music.

Computer shuts down when I connect my Ipod Touch to it.

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