Computer shuts down when trying to create or open a pdf file

My computer shuts down when trying to create or open a pdf file.

In that case, you need to update the Acrobat Version at your end. Click on Help -> Check for Updates. Download and install the updates. Make sure your version is 9.5.1

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  • Palm Desktop 6.2 automatically shuts down when trying to create/edit calendar events

    Hi,
    I have a Palm Pre and PD 6.2 installed on my computer. Right now I have Win 7 on 32 bits installed but I have encountered this issue also on Win XP 32 bits SP3, Win7 64 bits, on my machine and also on other machines.
    PD shuts down automatically when I do any of the following actions:
    -Calendar - Right Click - New Event - PD Shuts Down 
    -Calendar - Left Click to create event - Type some text in - Then click outside the event slot - Then right click on the event - Click on Edit or Repeat - PD Shuts Down 
    -Calendar - Import an existing event - Then right click on the event - Click on Edit or Repeat - PD Shuts Down 
    My PD6.2 is clean. I have re-installed my OS on my machine for many times. Just right after the install when I go to Calendar and I try to create/edit and event it shuts down. I have tried on some other machines. I have tried also on WinXP - same results.
    I have trying to remove the datebook.mdb file out of Documents\PalmOSDesktop\Devicename\Datebook, but still with no luck.
    The only thing that comes to my mind is that the installation might be corrupt, but I'm not doing anything abnormal, I install PD following the recommended settings. I have downloaded PD 6.2 from Palm's web site also. I just don't know what to do.
    I hope that someone has an answer to this.
    Thank You
    Post relates to: Pixi p120eww (Sprint)

    You are correct this is a result of a corrupt install. Is there anything that could be connecting the installs of Palm Desktop? Like the same CD being used, same download file, or the same data?
    Here is the instructions for a clean uninstall:
    You should first make a copy of your data. If you have Palm Desktop 4.2 and lower you can copy your user folder by going to C:\Program files\Palm or PalmOne. Once in here look for your username and right click on it and copy it. Then open up My Documents and Pasting it in here. If you have Palm Desktop 6.2.2 go to My Documents/Documents --> Palm OS Desktop. Copy the folder(s) in here and Paste them in My Documents/Documents
    Now you will need to uninstall Palm Desktop. First go to Control Panel and in XP go to Add and Remove documents, in Vista Programs and Features. Then look for Palm Desktop and uninstall it. Then go to C:\Program files\Palm or C:\Program files\PalmOne and delete this folder. If you have Vista you will need to go to here:
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    C:\Users\[Vista Login Name]\appdata\local\virtualstore\Program Files\Palm or PalmOne
    C:\Users\[Vista Login Name]\appdata\Palm or PalmOne
    *Note you may need to view hidden folders to get to appdata. To do that go into your Control Panel and open folder options. Go to view tab and uncheck hide hidden files.
    One this is done you will need to delete some registry keys from your registry.
    Word of warning, going here and deleting the wrong thing can cause your PC from starting up, crashing and deletion of programs and data. If you feel you are unsure of your self see if you have a friend that can help you or a PC technician that you can pay to help you. This will show them everything they need to delete. To help against this we need to do a backup.
    Go to start and run type "regedit" without quotes
    Highlight MY COMPUTER, go to File --> export. Should pop up with a Save As box. Current location is fine should be in My Documents. In the file name on the bottom type "backup[todaysdate]" i.e. backup07072008. Next, the hard part.
    Easiest way to make sure your doing the right one highlight the key i.e. Palm Quick Install, and press delete on your keyboard. It will ask you are you sure. Say yes. Do the same thing for all keys below.
    If you make a mistake, stop what you are doing. And call a PC technician. BUT do not turn off your computer.
    The Registry keys are as follows (Note: some of these Registry keys will not be here but if they are, delete them)
    * HKEY_CURRENT_USER\Software\U.S. Robotics\Palm Quick Install
    * HKEY_CURRENT_USER\Software\U.S. Robotics\PalmOne File Transfer
    * HKEY_CURRENT_USER\Software\U.S. Robotics\Pilot Desktop
    * HKEY_CURRENT_USER\Software\Palm
    * HKEY_CURRENT_USER\Software\Palm, Inc.
    * HKEY_CURRENT_USER\Software\PalmDesktopAutorun
    * HKEY_CURRENT_USER\Software\PalmOne
    * HKEY_CURRENT_USER\Software\PalmSource
    * HKEY_LOCAL_MACHINE\Software\PalmSource
    Next reboot your computer
    Then reinstall your palm desktop from the CD and do a hotsync. If it asks you for a username and you synced your device before, put in 'test" if you did not sync before create a hotsync name.

  • Computer Shuts down when trying to update to v4.2

    Hi Internet,
    I am trying to update my firmware from version 4.1 to 4.2 and as I click the update button, my computer just shuts down and does not update.
    It's like the update button is acting as the shutdown button from the start menu.
    Is anybody else having this problem?
    I have tried contacting apple customer support and end up playing the ping pong game from operator to operator.
    Please help

    Unfortunately after that I have no other suggestions... if it was my computer I would reformat the entire computer but you need a good backup to do that something is obviously corrupt and not acting right otherwise if you have another computer that you can use to update..

  • Computer shuts down when trying to install Tiger

    I'm installing Tiger on several older G4's for my son's middle school and one of the machines a 500MHz AGP graphics, it shuts down whenever I try to run the install disk. It goes to the select main language part, and after that it shuts down.
    -the boot ROM is 4.2.8f1
    -there's 6.7 GB of hard drive space left
    -I did all of the updates on 10.2 bringing it up to 10.2.8
    -I took out the SCSI card that was in it
    -I realized it didn't have a battery in it so I took one out of the other machines that I had successfully installed Tiger on and it's still powering off.
    Thanks for any help.

    Thanks!
    I did not check the batteries charge, but I had just installed Tiger sucessfully on the machine I borrowed the battery from, so I assumed that it should have been ok.
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  • Computer shutting down when trying to turn airport on

    anytime i click on the "turn airport on" button the screen dims and a gray box appears and says i need to restart my computer. what can i do so i can use airport without habing to restart the computer?

    Which iBook do you have? (processor and screen size)
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    Do you have your data backed up?

  • Palm Desktop shuts down when trying to view calendar by month

    I'm using a Palm TX with the latest edition of Desktop installed (I think that's 6.2).  Everything is normal except, suddenly, I cannot view my calendar in monthly view.   Daily, weekly and yearly all work fine.  Desktop shuts down when trying to view in monthly view.  I did a system restart, a Desktop reinstallation, a download of the latest version and installation of that version and, finally, uninstallment of the existing Desktop, download of the newest version and installation of that version.  Nothing seems to enable me to view the calendar in monthly view.  This is a spontaneous event.  I've been running Desktop on a Vista Ultimate system since February without incident.  I have no idea about how to solve this.
    Thanks
    Post relates to: Palm TX

    Well, here's where we are now.  It's a good thing that I have desktop on my office computer because when I tried a Hotsynch with my home desktop, Hotsynch wiped out all the data on my handheld and then hung up both the handheld and desktop in the middle of the Hotsynch.  I'm going to overwrite the entire handheld with the office desktop file.  As for the home setup, I'm thinking the only thing I can do now is uninstall Palm and wipe out the entire directory of files.  Am I correct about this?  Do I need to do a clean uninstall?
    Post relates to: Palm TX

  • Adobe Photoshop CC shuts down when trying to open a file or save it!

    Adobe Photoshop CC shuts down when trying to open a file or save it. I'm running windows 7 professional and have tried unistalling/reinstalling preferences but does not work. I will list the events logs for help in seeing what I need to do to make this work. Please help!
    This is the first of 2 errors listed associated with photoshop cc.
    Log Name: Application
    Source:        .NET Runtime
    Date: 10/12/2014 9:52:29 AM
    Event ID:      1026
    Task Category: None
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer: Owner-PC
    Description:
    Application: Photoshop.exe
    Framework Version: v4.0.30319
    Description: The process was terminated due to an unhandled exception.
    Exception Info: System.TypeInitializationException
    Stack:
       at P1.WICCODEC.CODEC.ImageCoreBasedDecoder..ctor(System.Runtime.InteropServices.ComTypes.ISt ream, System.String)
       at P1.WICCODEC.CODEC.WICBitmapDecoder.CreateICDecoder(System.Runtime.InteropServices.ComType s.IStream)
       at P1.WICCODEC.CODEC.WICBitmapDecoder.QueryCapability(System.Runtime.InteropServices.ComType s.IStream, UInt32 ByRef)
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name=".NET Runtime" />
        <EventID Qualifiers="0">1026</EventID>
    <Level>2</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2014-10-12T14:52:29.000000000Z" />
    <EventRecordID>62867</EventRecordID>
    <Channel>Application</Channel>
    <Computer>Owner-PC</Computer>
        <Security />
      </System>
      <EventData>
    <Data>Application: Photoshop.exe
    Framework Version: v4.0.30319
    Description: The process was terminated due to an unhandled exception.
    Exception Info: System.TypeInitializationException
    Stack:
       at P1.WICCODEC.CODEC.ImageCoreBasedDecoder..ctor(System.Runtime.InteropServices.ComTypes.ISt ream, System.String)
       at P1.WICCODEC.CODEC.WICBitmapDecoder.CreateICDecoder(System.Runtime.InteropServices.ComType s.IStream)
       at P1.WICCODEC.CODEC.WICBitmapDecoder.QueryCapability(System.Runtime.InteropServices.ComType s.IStream, UInt32 ByRef)
    </Data>
      </EventData>
    </Event>
    Second Error
    Log Name: Application
    Source: Application Error
    Date: 10/12/2014 9:52:30 AM
    Event ID:      1000
    Task Category: (100)
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer: Owner-PC
    Description:
    Faulting application name: Photoshop.exe, version: 14.2.1.570, time stamp: 0x52f4a1d7
    Faulting module name: KERNELBASE.dll, version: 6.1.7601.18409, time stamp: 0x531599f6
    Exception code: 0xe0434352
    Fault offset: 0x0000812f
    Faulting process id: 0x16c8
    Faulting application start time: 0x01cfe62c123b9d8e
    Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CC\Photoshop.exe
    Faulting module path: C:\Windows\system32\KERNELBASE.dll
    Report Id: 633cd65f-521f-11e4-a63f-001cc0725d07
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Application Error" />
        <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2014-10-12T14:52:30.000000000Z" />
    <EventRecordID>62868</EventRecordID>
    <Channel>Application</Channel>
    <Computer>Owner-PC</Computer>
        <Security />
      </System>
      <EventData>
    <Data>Photoshop.exe</Data>
    <Data>14.2.1.570</Data>
        <Data>52f4a1d7</Data>
    <Data>KERNELBASE.dll</Data>
    <Data>6.1.7601.18409</Data>
    <Data>531599f6</Data>
    <Data>e0434352</Data>
    <Data>0000812f</Data>
    <Data>16c8</Data>
    <Data>01cfe62c123b9d8e</Data>
    <Data>C:\Program Files\Adobe\Adobe Photoshop CC\Photoshop.exe</Data>
    <Data>C:\Windows\system32\KERNELBASE.dll</Data>
    <Data>633cd65f-521f-11e4-a63f-001cc0725d07</Data>
      </EventData>
    </Event>

    The first error has nothing to do with Photoshop - that's some .NET application.
    The second error is most likely connected to a third party plugin or driver.
    And you're running Photoshop CC (14.x) instead of the current Photoshop CC 2014 (15.x).

  • Computer shuts down when I open itunes Store

    Computer shuts down when I open itunes Store. I don't know why or how to fix it.. It used to work, now it doesn't. I haven't done anything differently. I tried to 'repair' it in the add/delete programs.

    Some more info.................I have uninstalled and reinstalled iTunes and Quicktime.  No fix.   I can access the store on my other desktop computer which I also updtated to the newest version, so I think it's some setting in my laptop.   As I said, it works great until I click on "iTunes Store" then it shuts the whole program down.

  • Computer shuts down when I click on the list or grid display button

    I've uninstalled an reinstalled 3 times and instead of the computer shutting down when I start itunes as it was doing, it only does it when I click on the display as a list, grid or cover display button. However it seems to unistall some parts at the same time as I can't open it all afterwards (error message says its not installed). This started to occur after a couple of weeks of non use and when I last used it I purchased songs from itunes. I now have current version but didn't when it first statred to happen. Help!!

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  • Computer shuts down when i try to sync my ipod

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    Why does my computer shut down when I try to burn my Itunes playlist on a Cd?
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    air traffic controller
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