Computer software update tip I tunes is temporarily unavailable, unable to connect to the itunes store
Computer software update tip I tunes is temporarily unavailable, unable to connect to the itunes store .How to solve?
The Complete Guide to Using the iTunes Store
http://www.ilounge.com/index.php/articles/comments/the-complete-guide-to-using-t he-itunes-store/
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
Best Fixes for ‘Cannot Connect to iTunes Store’ Errors
http://ipadinsight.com/ipad-tips-tricks/best-fixes-for-cannot-connect-to-itunes- store-errors/
Try this first - Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.
This works for some users. Not sure why.
Go to Settings>General>Date and Time> Set Automatically>Off. Set the date ahead by about a year.Then see if you can connect to the store.
Cheers, Tom
Similar Messages
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I am unable to connect to the itunes store; I get the message 'Itunes could not be connected to the itunes store. An unknown error occured (-3212). Also when I plug my iphone in to the computer it doesn't ever pick it up please help!!
same here no solutions
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I am unable to connect to the itunes store to update apps on my ipad.
I have tried both wifi and cellular connections.
I have the most recent updates of the operating system and itunes.
I have powered down and reset and restored.
I have no problem purchasing and downloading new apps or songs.
Please help!Refer to this article"
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368 -
I have been unable to connect to the iTunes store via my computer for the last few days. It is rather frustrating. Is something wrong?
Could you walk us through what happens (when you try to connect to the Store) in some more detail, please?
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I am unable to update my software in settings, just says an error occured. I am alsos unable to connect to the app and itunes store. (no error message occured) just says unable to connect. I am using cellular data and its turned on. Help me please
Lyndsay237 wrote:
This device does not have a sim card in it. Could this be the reason or am I missing something when I am trying to update.
Yes. You can't update or restore any GSM iPhone without a valid sim card installed in the phone. The sim card need not be activated, but it must be valid & present. If you want to update, you need to get a sim card. -
After updating my ipod 4G to iOS 6, I cannot connect to the itunes store.
I recently updated my ipod to iOS 6. Affter that, I could not connect to the app store. Also, my computer only detected and downloaded half of the music that is on my ipod. My first priority is connecting to the app store through my ipod, because my laptop also says that I didn't buy half of the songs that I bought.
I lost all my content and im having the same issue. Not sure what to do just wait I guess.
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As explained , I have also visited the auth. Service station in Bangalore, they were not able to resolve the iTunes access issue.
Unfortunately, only apps, podcasts, iTunes U and Free Books are available from the Indian iTunes Store. See:
iTunes Store: Which types of items can I buy in my country? -
My I tunes will not connect to the itunes store
I have a Sonny Visio 64bit.
For the last month my iTunes has been unable to connect to the iTune store, get updates make any connection at all.
My computer is able to get on the internet and other programs do not have this issue. But my I tune does not even acknowledge that my computer is even on the internet or has access. I have tried un-installing and re-installing iTunes but nothing has helped. Does anyone have any suggestions?Many thanks.
nothing happens, it continues to try and connect to the iTunes store with no resolts.
i have left it go for 20 minutes and nothing happens.
With those symptoms, I'd try the following document:
Apple software on Windows: May see performance issues and blank iTunes Store
(If there's a SpeedBit LSP showing up in Autoruns, it's usually best to just uninstall your SpeedBit Video Accelerator.) -
"The software update failed. Make sure that your phone is connected to the computer and try again"
Hi
I just had my xperia Z3c in repairs, and now I seem to have the death screen or something. When I connect to a wall charger or my MacBook, it starts turning on and off, displaying the message "The software update failed. Make sure that your phone is connected to the computer and try again", even when it's connected to the wall charger, not the Mac. I've tried pushing the volume up + on/off button for 10 seconds, and Sony Bridge for Mac doesn't recognize the device. I was told to let it charge for an hour before turning it on at the store, which I did, but again, it starts flashing that message as soon as I connect it to anything.
Pleease help me out
Best regards
MariaConnect your phone to a wall charger > press and hold power & volume up for 10 seconds > let it charge for 2 to 3 hours
"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994) -
Cannot connect to the iTunes store or update my iPod software
I've been having problems with my iTunes for a while now. Every time I try to connect to the iTunes store, i get the message "itunes could not connect to the itunes store. an unknown error occurred. (-3221). make sure your network connection is active and try again." also, when i try to sync my iPod, i am told that my software is old and i need to download the new version. when i try to do this, i get the message "the ipod software update server could not be contacted. make sure your network settings are correct and your network connection is active, or try again later." ALSO, whenever i put a previously recorded cd into my dvd drive to add it to my iTunes, the iTunes will load the music but not the cd information, which it used to find automatically! can someone please help me? i've contacted apple several times and done everything they've said to try; i've tried all of the advice here in the support section and even talked to friends with lots of computer experience and nothing has helped. i even uninstalled iTunes and reinstalled it and turned off my firewall. still nothing!
Here's my diagnostics report:
Microsoft Windows XP Professional Service Pack 2 (Build 2600)
TOSHIBA Satellite A105
iTunes 7.6.1.9
QuickTime 7.4.1
CD Driver 2.0.6.1
CD Driver DLL 2.0.6.2
Apple Mobile Device 1.1.4.7
Bonjour 1.0.4.12
iTunes Serial Number 716AE8557FA97739
Current user is an administrator.
The current local date and time is 2008-02-23 11:36:04.
iTunes is not running in safe mode.
Video Display Information
Mobile Intel(R) 945GM Express Chipset Family
Mobile Intel(R) 945GM Express Chipset Family
** External Plug-ins Information **
No external plug-ins installed.
** Network Connectivity Tests **
Network Adapter Information
Adapter Name: {E859DFC5-FCF7-4506-9ACC-42177B0E6EF2}
Description: MAC Bridge Miniport - Packet Scheduler Miniport
IP Address: 192.168.0.1
Subnet Mask: 255.255.255.0
Default Gateway:
DHCP Enabled: No
DHCP Server: 255.255.255.255
Lease Obtained: Wed Dec 31 16:00:00 1969
Lease Expires: Wed Dec 31 16:00:00 1969
DNS Servers:
Adapter Name: {8D79DBE2-05F2-4EBB-876B-DAD236DCCBEA}
Description: Intel(R) PRO/100 VE Network Connection - Packet Scheduler Miniport
IP Address: 76.93.92.125
Subnet Mask: 255.255.224.0
Default Gateway: 76.93.64.1
DHCP Enabled: Yes
DHCP Server: 10.235.192.1
Lease Obtained: Sat Feb 23 10:22:00 2008
Lease Expires: Sun Feb 24 00:34:11 2008
DNS Servers: 66.75.160.63
66.75.160.63
66.75.160.64
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to iTunes Store was successful.
Secure connection attempt to iTunes Store was successful.
Secure connection attempt to iPhone activation server was successful.
iTunes has never successfully accessed iTunes store.
** CD/DVD Drive Tests **
LowerFilters: PxHelp20 (2.0.0.0), DRVMCDB (1.0.0.1), Iviaspi (1.0.0.0), Pfc (2.5.0.204), DLACDBHM (1.0.0.1),
UpperFilters: GEARAspiWDM (2.0.6.1),
D: MATSHITA DVD-RAM UJ-841S, Rev 1.60
Audio CD in drive.
Found 19 songs on CD, playing time 69:50 on Audio CD.
Track 1, start time 00:02:32
Track 2, start time 00:37:72
Track 3, start time 03:56:30
Track 4, start time 09:24:57
Track 5, start time 15:19:62
Track 6, start time 15:53:17
Track 7, start time 22:19:62
Track 8, start time 27:09:07
Track 9, start time 28:05:35
Track 10, start time 32:09:05
Track 11, start time 36:58:10
Track 12, start time 41:47:12
Track 13, start time 42:02:17
Track 14, start time 46:27:47
Track 15, start time 51:14:40
Track 16, start time 51:43:07
Track 17, start time 56:03:57
Track 18, start time 61:21:67
Track 19, start time 65:16:25
Audio CD reading succeeded.
Get drive speed succeeded.
The drive CDR speeds are: 4 8 12 16 24.
The drive CDRW speeds are: 4.
The drive DVDR speeds are: 4.
The drive DVDRW speeds are: 4.
** iPod/iPhone Connectivity Tests **
iPodService 7.6.1.9 is currently running.
iTunesHelper 7.6.1.9 is currently running.
Apple Mobile Device service 1.14.0.0 is currently running.
Universal Serial Bus Controllers:
Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27C8. Device is working properly.
Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27C9. Device is working properly.
Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27CA. Device is working properly.
Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27CB. Device is working properly.
Intel(R) 82801G (ICH7 Family) USB2 Enhanced Host Controller - 27CC. Device is working properly.
FireWire (IEEE 1394) Host Controllers:
Texas Instruments OHCI Compliant IEEE 1394 Host Controller. Device is working properly.
Connected Device Information:
SASKIA'S IP (E:\), Fifth Generation iPod (iPod with video) running firmware version 1.1
Serial Number: JQ546CGDSZ9
Bus Speed: 61440
** iPhone/iPod Touch Sync Tests **
One or more sync tests failed.The Stores are currently down. Its not a problem with your device. https://www.apple.com/support/systemstatus/
-
I have a Iphone 4 and after the last software update iOS.0.4, my phone is no longer connecting to the wifi at my house.
My MacBook Air is connected and my roommates phones are also connected, but my iphone that always was connected to the same network is no longer connecting to the wifi.
The network is shown on the device but I can't join it.
Whats going on? Does someone know how to solve this issue?
Thank you!Problem persisted after fixes were done so wife called apple today. Their fix is to turn cellular off when in the house and turn it back on when she leaves- the 4 doesn't keep the password so she has to enter the password too... This wasn't a fix ...it's just resolving the connection problem... They also said that they made ios6 have security features so nobody can hack into the wifi without having the password and it has to be entered to use the wifi. My 5 and the iPads stay on with no problems. It's just the 4. So far so good...she's had wifi all day when home. It's inconvenient but it's either completely reboot it with iTunes (which doesn't work for her) or buy a new phone and she won't do that either.
So...Apple is saying that she didn't have to do the updates either and could've stayed with the previous iOS but !!!too late now!!! We've updated because we think our phones will run better but the ios6 just made it a pita for users
I wonder if the hackers of the world are having as many issues as the peeps who are just trying to use their wifi?? -
I just got a new computer and I am haveing trouble loging on to I tunes I keep getting error code 9808 is the itune store down?
Check out this Apple document -> iTunes Store: "An unknown error occured (-9808)"
You'll probably have to make sure the date and time is correct on your computer. -
Cannot Connect to the iTunes Store (UPDATED)
I know there are many threads on this forum about the topic of not being able to connect to the iTunes store, so I'm sorry for posting another one. I've read many of the threads, but I'm either very confused by them, the circumstances are different than mine, or I've already tried the solutions offered (and they failed). Here is my situation:
About 4 days ago, my Internet connection went down. I figured this out when I couldn't connect to the iTunes store. I quickly fixed my Internet problem. One of the cords in the monitor or external power outlet (I don't remember) had to be plugged into the router. I did so and my Internet connection worked. However, iTunes didn't work. I still couldn't connect to the iTunes store. It said "iTunes could not connect to the iTunes store. Your network connection timed out. Make sure your network settings are correct and your network connection is active, then try again."
I have restarted and reopened iTunes. I have also used the support tips at this website: http://support.apple.com/kb/TS1368. I have turned off/configured my Windows Firewall. I have turned off my pop-up blocker. I have flushed my DNS settings. My Internet works. The checkboxes for Use SSL 3.0 and Use TLS 1.0 are checked.
I believe I have iTunes 7. Help is greatly appreciated. Also- I am not super tech-savvy so simple instructions would be great. Thanks!I had a similar problem, but this email from Apple helped to solve it.
Good luck!!
Dear Michael,
Thank you for the information you've included. I have information for your
system that should have you connected, and able to retain a stable connection
for downloading.
There are two web domains and two executable applications the iTunes Store uses.
If blocked or in conflict with other software, this causes information traveling
between the iTunes application on your system to lose communication with the
iTunes Store on the Internet. Here are a few examples of software that can cause
this:
* Virus Scanners
* Web accelerators
* Ad filters or pop-up blockers
* Firewalls
If you have installed any of this software, then you can consult the Help or
documentation for this software. It is more likely, however, that you will need
to contact your Internet Service Provider and/or computer manufacturer for
information on what software they have installed. They can tell you whether or
not they pre-install any of this software, and should be able to assist you in
configuration. When you're ready to configure, be sure to close both iTunes and
QuickTime.
Pop-up blockers, ad filters and privacy services oftentimes block the two web
domains used by the iTunes Store. These two domains will need to be configured
as "Trusted Domains" or as "Allowed Cookies:"
phobos.apple.com
phobos.apple.com.edgesuite.net
Virus Scanners and Firewalls will often allow the main iTunes.exe application
access to the Internet, but often block the iTunesHelper.exe application used by
the iTunes Store. You will want to allow these two program full access to the
Internet:
iTunes.exe
iTunesHelper.exe
NOTE: Your Windows Firewall is currently set to "Off." When your system’s
default firewall has been disabled, it has most likely been disabled by
third-part security software that replaces this firewall with its own version.
Be sure to focus on configuring the third-party firewall for both applications.
If you find that your firewall can block or allow your network's connection
ports directly, then be sure to allow all three of these TCP ports used by the
iTunes Store:
Name: Hypertext Transfer Protocol (HTTP)
Port Number: 80
Name: Secure Sockets Layer (SSL, or "HTTPS")
Port Number: 443
Name: Digital Audio Access Protocol (DAAP)
Port Number: 3689
You should be able to create and maintain a connection to the iTunes Store at
this point. Simply restart your system and, once it has started up, open iTunes
and test various actions on the iTunes Store. You should be able to sign in and
download purchases without error.
If, after troubleshooting, you still cannot connect and maintain a connection to
the iTunes Store, then you will need to call our AppleCare technical support
team. A representative will be able to tell you about Apple's complimentary and
fee-based support options and can help you determine which option might be most
helpful in this case. To find the appropriate phone number, please visit:
http://www.apple.com/support/contact/phone_contacts.html
I hope this information is helpful in getting you to gain access to the iTunes
Store. -
Recently, when I open itunes I cannot connect to the itunes store. It shows that it is connecting then the screen is blank and remains blank. I cannot even open the itunes help section from itunes. I had to log on to the support sight from my browser. Any ideas????
Hi.
I have spent the past 10 days trying to solve this problem of “iTunes Store” no longer opening.
During this time of emailing backwards and forwards to iTunes Support nothing they suggested worked. All the links they sent didn’ toffer any help. I was basically just being told to delete iTunes and then reinstall it again.
After this long period of emailing each other every day,they finally told me that I need more detailed Technical Help and gave me a phone number to call their Apple Telephone Technical Help line.
When I explained all of the above, the man I was speaking to said did you delete EVERYTHING connected with iTunes, to which I said that I had deleted iTunes so I assumed that would be it. I was then told that this was the problem, I was not told to also delete Quick Time and Bonjour etc., infact everything else connected with iTunes.
So this is the procedure:
Control Panel/ Delete/Uninstall a Program
Then delete ALL of the following: “Apple ApplicationsSupport”, - “Apple Software Update”, - Bonjour, - “iTunes”, - “Quick Time”.
Finally, go to ‘Start’/’Search’ then type in iTunes and then you will see appear a whole string of at least 10 files all with the word ‘iTunes’ in each file name. DELETE EVERY ITEM. You should have now entirely cleared your computer of everything connected with Apple iTunes.
Now, Reinstall iTunes, which will reinstall everything you have just deleted explained above.
Result? It all workedagain!! -
My computer will not connect to the iTunes store
My computer keeps coming up with the message " cannot connect to the iTunes Store" how can I fix this so that I can update my apps?
The Complete Guide to Using the iTunes Store
http://www.ilounge.com/index.php/articles/comments/the-complete-guide-to-using-t he-itunes-store/
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
Best Fixes for ‘Cannot Connect to iTunes Store’ Errors
http://ipadinsight.com/ipad-tips-tricks/best-fixes-for-cannot-connect-to-itunes- store-errors/
Try this first - Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.
This works for some users. Not sure why.
Go to Settings>General>Date and Time> Set Automatically>Off. Set the date ahead by about a year.Then see if you can connect to the store.
Cheers, Tom
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