Computer still displays ink cartridges empty

Every time I print, this dialog box comes up. (I have replaced the cartridges)
It's been happening for awhile now. I continue to click black only and it prints, as everthing I have been needing to print is strictly black. However, now I am trying to print pictures and I need color. I need to clear this message...but have no clue as to how. The computer shows the correct ink levels as being full...but still I receive this message, and only on this computer. On the macbook, it doesn't pop up and prints just fine.
Anyone know how to fix this?
I have an HP all in one Photosmart C7280 operating on Windows 7.
Thank you.
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Hi gvchick03,
Welcome to the HP Support Forums! I see you keepp getting an error to print in black ink only or to replace the Cyan and Magenta cartridges, but the ink cartridges are full as per ink levels. Did you ever set the printing preferences to use black ink only or print in greyscale? Even though you select black only or grey scale it still requires all colors and pulls from all ink cartridges.
Please take a look here and make sure the preference is not set to black ink only or greyscale. See Step One:
Color Image Prints in Black and White
Now I would like you to remove all cartridges and do a hard reset on you HP Photosmart C7280, see here: Resetting the Printer
Once the printer is full initialized, please replace each cartridge one by one. Now check the ink levels are they still showing as full? Try printing a test page, do you still see the error message come up?
Now go ahead and run the HP Print and Scan Doctor- It was designed by HP to provide users with the troubleshooting and problem solving features needed to resolve many common problems experienced with HP print and scan products connected to Windows-based computers.
Let me know the outcome, I look forward to hearing from you.
Thanks,
HevnLgh
I work on behalf of HP
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Incorrect Ink Cartridge Empty error

I receive an Ink Cartridges Empty message for the yellow cartridge, when I try to print. I am given the option to either cancel and replace the cartridge or print in black only. I have replaced the cartridge twice, but still get the message. Does anyone know what I might do to fix this? Thanks.

Hello kirkpat
Welcome to the HP Forums, I hope you enjoy your experience!
I understand you are getting a faulty out of ink message on your printer. Now you did not specify which printer you have so I am going to give you some general instructions to try. First ensure that your printer is plugged directly into the wall and not into a power bar or surge protector. If you are curious as to why I ask this you can review at your leisure the HP Support document: Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector. Now I would also like you to power cycle the printer, this means you turn it off, unplug it from both the wall and the back of the printer and wait a full minute before replugging it back in. If you are still getting the issue turn off the printer and unplug it again, after which I would like you to remove the ink and the printhead (if the printer has a printhead) and start the printer up without them installed. If you still get the error there is a printer issue. If you do not get the error then it is most likely an issue with the cartridges. Either way you can put them back in and call HP Technical support for additional help with this.
US support link to contact options for HP products purchased in the US.
http://h10025.www1.hp.com/ewfrf/wc/contacthp?cc=us&lc=en
Outside of US support link to contact options for HP products purchased outside the US.
http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
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Ink Cartridges Empty Warning

When attempting to print with my c7250, I began to receive a message that stated:
Ink Cartridges empty.
To print in color, install the following cartridges: Cyan
To Print with black ink only, click black only. To begin printing on certain products, press the resume button on the printer control panel. The printer will replace colors with greyscale.
To cancel, press the cancel button on the printer.
If empty cartridges are not replaced soon, all printing will stop.
64 bit windows 7 OS.
OK, what I've done:
It showed to still have some cyan ink left when I started to get this message but I figured it might be off so I installed a new cyan HP cartridge. Same result only it shows full. I tried yet another cyan cartridge and again, the same result.
I have removed and installed the latest drivers and patches.
If I perform a calibration, the results are normal and the same with a print head clean. All colors show up.
It appears that others are having the same concerns on this forum but it doesn't look like anybody has an answer do they?
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No answers here, but same problem. Same OS on one compter and Vista on the other. Check the print alignment all inks printed, then it won't print at all.
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cy

Ink Cartridges Empty? HP Photosmart C6240

I have an HP Photosmart C6240 All-in-one
Windows 7 64bit (HP helped me git my new comp n' new printer synced a few mnths ago)
USB connection
Gateway Intel Pentium PC
Use only authentic HP 02 series cartridges
I was prompted to replace my Magenta cartridge and I did bout a week ago. Since I replaced the cartridge I've been receiving an Ink Cartridges Empty message everytime I print (anything).
Ink Cartridges Empty
To print in color, install the following cartridges: Magenta
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To cancel, press the Cancel button on printer.
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Black only OK
I just click on Black only to print docs n' stuff. I have allot of Photo gifts I am workin on for Christmas. I am stumped as what to do. Do you think I have a bad cartridge or somethin? The printer shows that my Magenta is full.
My printer doesn't seem to be under warranty anymore, even though I purchased it just a few mnths ago. Anyway, I love it. I had an older model Photosmart b4 this one and they are excellent for my photo hobby.
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Mannytashey
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View Solution.

HP printers are warrantied for 1 year from purchase. Hopefully you have proof.
Look at page 31 http://h10032.www1.hp.com/ctg/Manual/c01147544.pdf
Don't get frustrated, you have help.
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I am sorry that you are having that issue with the printer. Here is a document that addresses quality output for your printer. It will give you troubleshooting steps to try to resolve that issue that you are having. Here is a link to that document.
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Ink cartridges empty too fast

I mostly print in black so why do the other cartridges disappear so quickly? Does the heat from the printer evaporate the ink? Will it continue to print ok in black with empty color cartridges?

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Bob Headrick, HP Expert
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Hi tfmartin,
I understand you have a Photosmart C7280 that you are unable to print to from your computer. I'm sorry to hear about this, but I will certainly do my best to assist you in resolving this issue.
Before I can offer any suggestions I do need to know which version of Windows or Mac that you're using and how the printer is connected (wireless or USB). Once I have that information I should be able to help you better. In the meantime, if you're using Windows, please download and run the HP Print and Scan Doctor to see if it can assist with the issue at hand
Hope to hear back from you soon! Have a great day
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**MissTeriLynn**
I work on behalf of HP

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Hi pbeck39
What are the ink levels like on a self test page - are they good? Are you using Win XP x64 by any chance?
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Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP

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Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP

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Hello palang,
Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I am sorry to hear about the ink cartridge issue you are having with the Magenta. I have looked into this for you and suggest completing all of the steps in the troubleshooting guide below. I hope this helps resolve this for you!
'Ink Cartridge is Missing, Incorrectly Installed, or Not Intended for Your Device' Error Message is ...
Regards,
R a i n b o w 7000I work on behalf of HP
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