Computer unable to recognize the printer

hi............. I have a hp photosmart c4188 al in one printer, the problem is that, the printer is not detect by computer. Whenever I try to connect with usb, it says that, the usb is malfuction/not recognised.  Even the driver is unable to detect. plz help me ........................

Hello there! Welcome to the forums @HPCostomer ,
I read about the issues you are having with the computer recognizing the printer. I will do my best to help!
Could you please tell me if the printer will make copies?
Also let me know which operating system you are running on your computer.
Thank you
R a i n b o w 7000I work on behalf of HP
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“Thanks” for helping!
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