Computer will not boot up.  I have tried running disk utility and re-installing OSX.  It says disk locked

I am new to Macs and have bought a 13" Macbook Pro and a IMac 21.5" 14 months ago.  I have only used the Macbook pro about 15-20 times and after upgrading to Maverick it will not boot up.  I get the white screen and a spinning circle.  I have tried Disk utility repair and even re-installing the OSX, but it says disk locked.  I do not recall setting any password protections or passwords.  I now have a brick with a lit up Apple logo.  If anyone knows how I can bypass the disk lock error or reset the laptop, please let me know.  This has not been a pleasant conversion from PC's.  Even my IMac blacks out from time to time and both happened right after my factory warranty expired.

The internal drive is malfunctioning. Make a "Genius" appointment at an Apple Store, or go to another authorized service provider.
Back up all data on the internal drive(s) before you hand over your computer to anyone. There are ways to back up a computer that isn't fully functional — ask if you need guidance.
If privacy is a concern, erase the data partition(s) with the option to write zeros* (do this only if you have at least two complete, independent backups, and you know how to restore to an empty drive from any of them.) Don’t erase the recovery partition, if present.
Keeping your confidential data secure during hardware repair
*An SSD doesn't need to be zeroed.

Similar Messages

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  • Installed todays security update, computer will not boot, down

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  • Just bought a new pc and itunes will not open. I have tried thto repair and reinstall but still no itunes

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  • My Macbook Pro will not charge. I have tried other charges and nothing. Can the MagSafe port go bad? Is that expensive to repair?

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