Computer with Vista not recognizing my Pearl 8100 through USB

Hi my computer will not recognize my Pearl 8100 through USB connection and my computer is a little older so it doesn't have Bluetooth to try that. I've read some of the info from others having similar problems and I have checked my cable which is fine and have tried using a USB slot on the back of my computer rather than a USB hub to no avail. Any other ideas?

Hi and Welcome to the Forums!
Here is the list of troubleshooting KB's...hopefully something will be useful:
KB02640 Troubleshooting USB connections
KB15486 Top 10 BlackBerry smartphone and BlackBerry Desktop Manager troubleshooting tips
KB11439 BlackBerry Desktop Software does not detect the BlackBerry smartphone when it is connected
KB00019 No PIN displayed in BlackBerry Desktop Redirector
Also, check that you are using only root USB ports...no hubs (sometimes the front-side ports are hubs...use a rear USB port). And make sure to try disabling USB power management in your system configuration (Device Manager).
Apologies in advance if this is redundant -- there's no way to be sure if you've already seen and tried these.
Hopefully something there is helpful!
Cheers!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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HISTORY •► Working fine before
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Wireless:1 lt built in OS:xp
•► Linksys Model#2: wps54g v
Serial Number: si4005802038 Warranty Expiresec 2008
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Mentioned Disclaimer: no
Mentioned 7 days: yes
Customer agreed to close the case: Yes
Customer agreed issue was: Resolved
Customer satisfied: Yes

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Just in case it is not clear... that post was made after I bought the bluetooth adapter and tried following the advice provided in the Vista 64 Hotsync solution found! post. Again-- my statement of not working is for the following reasons:
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Hello kd302 and welcome to the Palm forums.
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Message Edited by AlanG on 07-20-2009 09:19 PM

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This question was solved.
View Solution.

ebullister:
Before firing off an embarrassing rant, how about searching this forum for an answer first?
You are asking about Palm Desktop, and the ability to perform a HotSync. You have replied to a post that is over three years old. We have a section of the Forum devoted to Windows HotSync named as such.
In this section, you will find a post entitled "64bit Palm Desktop drivers are here". USB drivers have been around since April of 2011. Please read through this post since it provides an answer to your issue.
Palm Inc. sold the rights to Palm Desktop many years ago to PalmSource, who then sold it to a Japanese company named Access. They were the company who you so eloquently described as the one to "screw users".
BTW, Palm Inc. ceased to exist some time ago since being purchased by HP. Posting a complaint against a company that exists only in memory seems a bit pointless, no?
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WyreNut
I am a Volunteer here, not employed by HP.
You too can become an HP Expert! Details HERE!
If my post has helped you, click the Kudos Thumbs up!
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Computer with Vista not recognizin​g my Pearl 8100 through USB

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Computer with Vista not recognizing my Pearl 8100 through USB