Computer won't install adobe reader

I deinstalled adobe reader because I constantly received error messages when the program tried to update.
When I now try to download and install - it will go through all the steps including asking me if I give permission for the program to be installed
but then nothing else happens.
No installation - nothing.
Does anyone have an idea how to fix this?
Thanks

Hi mish67,
Enable hidden admin and try installing again: http://www.howtogeek.com/howto/windows-vista/enable-the-hidden-administrator-account-on-wi ndows-vista/ .Try using the offline installer from http://get.adobe.com/reader/enterprise/
Regards,
Romit Sinha

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While installing Adobe Reader, the app also automagically installed Google Toolbar on my IE and Chrome on my computer.
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"If you cared to Google, there has been numerous instances where users have complained that
bundled software were installed either:
1) Without their permission
2) The opt-out tickbox is unobvious to the user because of the form's vague design"
Without their permission??? Unobvious???
Are you serious?
Are you HIGH?
Are you that naive?
See the screen shot. There is a box to uncheck if you DON'T want the Google software. I've been in these forums (Reader, Acrobat, Flash Player, Dreamweaver, Photoshop, Fireworks) since 2004 and have been fixing other people's computers since 2002. One of the STUPIDEST THINGS I've ever heard in all that time is "I don't have time to uncheck a box"...
from people who then have the time to:
investigate what installed that they DIDN'T uncheck thebox for...
research exactly where it came from...
then they come here...
set up an Adobe ID and log into the forum...
search for the right forum to post in...
and then proceed to spew out a lengthy verbose and intricate account of how they "got hijacked" by software they didn't have less than half a second to prevent installing by... wait for it... unchecking a little box WITH A SINGLE MOUSE CLICK.
I understand you're ticked off because you made a dumb mistake and I'm really sorry you feel that you were "taken advantage of" and had software installed without your permission after you FAILED to choose NOT to install it. But if you plan to continue using computers let me give you a piece of advice...
If you haven't read it... and I mean REALLY read it... DON'T click it.

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Here's the error message I get:
Error 1402. Could not open key: UNKNOWN\.api\AcroExch.Plugin\ShellNew. Verify that you have sufficient access to that key, or contact your support personnel.
Here's a brief history of what I've already tried:
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# 2 - Uninstalled Adobe Reader 9.0
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Error 1402.Could not open key: HKEY_LOCAL_MACHINE\Software\Classes\AcroExch.Document\Shell\Open\Command. Verify that you have sufficient access to that key, or contact your support personnel.
However, after using Adobe Cleaning Tool, I no longer got this error.
# 8 - I also disabled my A-V Program during all installation attempts, Kaspersky PURE 2.0.
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# 9 - Is there an easy fix, such as a tool that will autyomatically remove any relevant registry key, or apply the correct administrative attributes to the registry keys? If not, can you please talk me through this step by step. I've never been so stumped or frustrated performing a software upgrade, what I thought would be a simple task.
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Hi Pat,
I feel like I'm falling deeper and deeper down the rabbit hole, operating in an area in which I am totally unfamiliar. I know a great deal about computers, but that still leaves me ignorant about many other things.
I had previously downloaded subinacl.msi in my research on Vista permissions and the inability to install Reader 10.1.04. In Vista, Windows Installer is a Service, not a program. I don't even understand what that means. I had previously tried changing the file extension of subinacl.msi to subinacl.exe but that didn't work. Then I looked for an EXE version of the file. No luck with that. Your pointing me to http://weblogs.asp.net/rternier/archive/2007/02/01/how-to-install-msi-files-on-vista.aspx was helpful up to a point. The post assumed I would know what to do with the bat file template:
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I called the file Install MSI.bat and ran as administrator.
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A problem related to your antivirus software caused your computer to shut down unexpectedly to protect itself from data corruption or loss.
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Update your antivirus software
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Click Malware protection.
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Most antivirus software updates are free, but some providers charge a small fee for the updates. If you're using an older version of the software, you might also have to pay to upgrade to a more recent version to continue to receive the updates.
Check for multiple antivirus programs running on your computer
Running two antivirus software programs on your computer at the same time is not recommended because the two programs can interfere with each other. Even if you don't think your computer could be running two antivirus programs, antivirus software can sometimes come bundled with your computer and it might be running without your knowledge. To check if two antivirus programs are running, follow these steps:
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Contact the antivirus manufacturer
If you've completed the previous steps, we recommend you contact the antivirus manufacturer directly for additional support."
Since I was unsure how to parse the BAT file, it probably contained errors, which may be the reason behind the blue screen crash. Should I have moved the bat file and the subinacl.msi file to the Windows/System32 directory before running it? To a different location than the download directory?
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Is it possible Pat to arrange for you to have remote login access to my machine using Go to My PC or some other application, so that you can hands on accomplish in perhaps 5 minutes, what might take me 5 more weeks (or months) to get done?
I feel we are close to solving this puzzle, but it keeps on slipping away.
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Cheers,
Joel
Message was edited by: EctoSD

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