Computer won't lock after sleep/screensaver
I had my computer, a almost brand new macbook, set to require a password after the screensaver opened or the computer went to sleep. I'm not sure if the recent system update is to blame, but now, even though i still have the computer set to require a password (i already tried changing this back and forth a few times) the computer doesn't lock unless i physically shut it to put it to sleep. ideas?
I had the same problem. I'm not sure what caused it. It could've been one of the latest updates or the resetting of my PRAM (I was having trouble with my Powerbook sound). Here's what I did:
I unchecked the option in the security preference pane.
Then I closed System Preferences.
I opened Sys Prefs again and ticked it.
Then quit and it worked fine again.
I hope this helps
Similar Messages
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My computer won't shutdown and sleep
I'm using Windows 8.1 Pro x64 and my computer won't shutdown and sleep. When i try to shutdown pc, everything shutsdown (hdd etc.) but only fans and led's stay on. I have to press power button to shut it down. Even i try to sleep the pc everything shutsdown
but fans and stuff is still on i have to press power button to completely turn it off. I tried to write powercfg -energy code to command prompt and i got 8 errors and 7 warnings. How to solve that problem?
This is what i got:
Power Efficiency Diagnostics Report
Computer Name
DARKORION11
Scan Time
2014-08-13T14:06:49Z
Scan Duration
60 seconds
System Manufacturer
System manufacturer
System Product Name
System Product Name
BIOS Date
03/18/2014
BIOS Version
0805
OS Build
9600
Platform Role
PlatformRoleDesktop
Plugged In
true
Process Count
67
Thread Count
971
Report GUID
{ca7e44e7-3f05-4462-9ce9-72cb0493f6df}
Analysis Results
Errors
System Availability Requests:System Required Request
The program has made a request to prevent the system from automatically entering sleep.
Requesting Process
\Device\HarddiskVolume1\Program Files\Windows Media Player\wmpnetwk.exe
System Availability Requests:System Required Request
The device or driver has made a request to prevent the system from automatically entering sleep.
Driver Name
\FileSystem\srvnet
USB Suspend:USB Device not Entering Selective Suspend
This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.
Device Name
USB Composite Device
Host Controller ID
PCI\VEN_8086&DEV_1E26
Host Controller Location
PCI bus 0, device 29, function 0
Device ID
USB\VID_09DA&PID_90C0
Port Path
1,5
USB Suspend:USB Device not Entering Selective Suspend
This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.
Device Name
USB Root Hub
Host Controller ID
PCI\VEN_8086&DEV_1E26
Host Controller Location
PCI bus 0, device 29, function 0
Device ID
USB\VID_8086&PID_1E26
Port Path
USB Suspend:USB Device not Entering Selective Suspend
This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.
Device Name
Generic USB Hub
Host Controller ID
PCI\VEN_8086&DEV_1E26
Host Controller Location
PCI bus 0, device 29, function 0
Device ID
USB\VID_8087&PID_0024
Port Path
1
USB Suspend:USB Device not Entering Selective Suspend
This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.
Device Name
USB Composite Device
Host Controller ID
PCI\VEN_8086&DEV_1E26
Host Controller Location
PCI bus 0, device 29, function 0
Device ID
USB\VID_09DA&PID_9090
Port Path
1,6
CPU Utilization:Processor utilization is high
The average processor utilization during the trace was high. The system will consume less power when the average processor utilization is very low. Review processor utilization for individual processes to determine which applications and services contribute
the most to total processor utilization.
Average Utilization (%)
6.38
Platform Power Management Capabilities:PCI Express Active-State Power Management (ASPM) Disabled
PCI Express Active-State Power Management (ASPM) has been disabled due to a known incompatibility with the hardware in this computer.
Warnings
Platform Timer Resolution:Platform Timer Resolution
The default platform timer resolution is 15.6ms (15625000ns) and should be used whenever the system is idle. If the timer resolution is increased, processor power management technologies may not be effective. The timer resolution may be increased due to
multimedia playback or graphical animations.
Current Timer Resolution (100ns units)
10005
Maximum Timer Period (100ns units)
156250
Platform Timer Resolution:Outstanding Timer Request
A program or service has requested a timer resolution smaller than the platform maximum timer resolution.
Requested Period
10000
Requesting Process ID
4120
Requesting Process Path
\Device\HarddiskVolume1\Windows\System32\audiodg.exe
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name
chrome.exe
PID
2428
Average Utilization (%)
1.21
Module
Average Module Utilization (%)
\Program Files (x86)\Google\Chrome\Application\36.0.1985.125\chrome_child.dll
0.96
\SystemRoot\system32\ntoskrnl.exe
0.10
0.03
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name
chrome.exe
PID
3096
Average Utilization (%)
1.14
Module
Average Module Utilization (%)
\Device\HarddiskVolume1\Program Files (x86)\Google\Chrome\Application\36.0.1985.125\chrome.dll
0.61
\SystemRoot\system32\ntoskrnl.exe
0.20
\SystemRoot\System32\win32k.sys
0.09
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name
chrome.exe
PID
2956
Average Utilization (%)
0.61
Module
Average Module Utilization (%)
\Device\HarddiskVolume1\Program Files (x86)\Google\Chrome\Application\36.0.1985.125\libglesv2.dll
0.12
\Device\HarddiskVolume1\Windows\SysWOW64\atidxx32.dll
0.12
\Device\HarddiskVolume1\Program Files (x86)\Google\Chrome\Application\36.0.1985.125\chrome_child.dll
0.10
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name
chrome.exe
PID
4512
Average Utilization (%)
0.45
Module
Average Module Utilization (%)
\Program Files (x86)\Google\Chrome\Application\36.0.1985.125\chrome_child.dll
0.36
\SystemRoot\system32\ntoskrnl.exe
0.04
\SystemRoot\SysWOW64\ntdll.dll
0.01
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name
dwm.exe
PID
880
Average Utilization (%)
0.21
Module
Average Module Utilization (%)
\SystemRoot\system32\ntoskrnl.exe
0.04
\Device\HarddiskVolume1\Windows\System32\dwmcore.dll
0.04
\Device\HarddiskVolume1\Windows\System32\atidxx64.dll
0.03
Information
Platform Timer Resolution:Timer Request Stack
The stack of modules responsible for the lowest platform timer setting in this process.
Requested Period
10000
Requesting Process ID
4120
Requesting Process Path
\Device\HarddiskVolume1\Windows\System32\audiodg.exe
Calling Module Stack
\Device\HarddiskVolume1\Windows\System32\ntdll.dll
\Device\HarddiskVolume1\Windows\System32\AudioEng.dll
\Device\HarddiskVolume1\Windows\System32\audiodg.exe
\Device\HarddiskVolume1\Windows\System32\rpcrt4.dll
\Device\HarddiskVolume1\Windows\System32\combase.dll
\Device\HarddiskVolume1\Windows\System32\rpcrt4.dll
\Device\HarddiskVolume1\Windows\System32\ntdll.dll
\Device\HarddiskVolume1\Windows\System32\kernel32.dll
\Device\HarddiskVolume1\Windows\System32\ntdll.dll
Power Policy:Active Power Plan
The current power plan in use
Plan Name
OEM Balanced
Plan GUID
{381b4222-f694-41f0-9685-ff5bb260df2e}
Power Policy:Power Plan Personality (Plugged In)
The personality of the current power plan when the system is plugged in.
Personality
Balanced
Power Policy:802.11 Radio Power Policy is Maximum Performance (Plugged In)
The current power policy for 802.11-compatible wireless network adapters is not configured to use low-power modes.
Power Policy:Video quality (Plugged In)
Enables Windows Media Player to optimize for quality or power savings when playing video.
Quality Mode
Optimize for Video Quality
Battery:Analysis Success
Analysis was successful. No energy efficiency problems were found. No information was returned.
Platform Power Management Capabilities:Supported Sleep States
Sleep states allow the computer to enter low-power modes after a period of inactivity. The S3 sleep state is the default sleep state for Windows platforms. The S3 sleep state consumes only enough power to preserve memory contents and allow the computer
to resume working quickly. Very few platforms support the S1 or S2 Sleep states.
S1 Sleep Supported
false
S2 Sleep Supported
false
S3 Sleep Supported
true
S4 Sleep Supported
true
Platform Power Management Capabilities:Connected Standby Support
Connected standby allows the computer to enter a low-power mode in which it is always on and connected. If supported, connected standby is used instead of system sleep states.
Connected Standby Supported
false
Platform Power Management Capabilities:Processor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group
0
Index
0
Idle State Count
3
Idle State Type
ACPI Idle (C) States
Nominal Frequency (MHz)
3301
Maximum Performance Percentage
100
Lowest Performance Percentage
48
Lowest Throttle Percentage
48
Performance Controls Type
ACPI Performance (P) / Throttle (T) States
Platform Power Management Capabilities:Processor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group
0
Index
1
Idle State Count
3
Idle State Type
ACPI Idle (C) States
Nominal Frequency (MHz)
3301
Maximum Performance Percentage
100
Lowest Performance Percentage
48
Lowest Throttle Percentage
48
Performance Controls Type
ACPI Performance (P) / Throttle (T) States
Platform Power Management Capabilities:Processor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group
0
Index
2
Idle State Count
3
Idle State Type
ACPI Idle (C) States
Nominal Frequency (MHz)
3301
Maximum Performance Percentage
100
Lowest Performance Percentage
48
Lowest Throttle Percentage
48
Performance Controls Type
ACPI Performance (P) / Throttle (T) States
Platform Power Management Capabilities:Processor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group
0
Index
3
Idle State Count
3
Idle State Type
ACPI Idle (C) States
Nominal Frequency (MHz)
3301
Maximum Performance Percentage
100
Lowest Performance Percentage
48
Lowest Throttle Percentage
48
Performance Controls Type
ACPI Performance (P) / Throttle (T) States
Device Drivers:Analysis Success
Analysis was successful. No energy efficiency problems were found. No information was returned.I've just updated my LAN driver and tested again. This is what i got:
Power Efficiency Diagnostics Report
Computer Name
DARKORION11
Scan Time
2014-08-14T09:48:32Z
Scan Duration
60 seconds
System Manufacturer
System manufacturer
System Product Name
System Product Name
BIOS Date
03/18/2014
BIOS Version
0805
OS Build
9600
Platform Role
PlatformRoleDesktop
Plugged In
true
Process Count
77
Thread Count
1286
Report GUID
{25c91f45-b37e-445f-89b7-e2425a6c60f9}
Analysis Results
Errors
Power Policy:Disk idle is disabled (Plugged In)
The disk is not configured to turn off after a period of disk inactivity.
System Availability Requests:System Required Request
The device or driver has made a request to prevent the system from automatically entering sleep.
Requesting Driver Instance
ROOT\MEDIA\0000
Requesting Driver Device
DFX Audio Enhancer 11.1
System Availability Requests:System Required Request
The device or driver has made a request to prevent the system from automatically entering sleep.
Requesting Driver Instance
HDAUDIO\FUNC_01&VEN_10EC&DEV_0887&SUBSYS_10438445&REV_1003\4&3ad857fa&0&0001
Requesting Driver Device
Realtek High Definition Audio
USB Suspend:USB Device not Entering Selective Suspend
This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.
Device Name
USB Root Hub
Host Controller ID
PCI\VEN_8086&DEV_1E26
Host Controller Location
PCI bus 0, device 29, function 0
Device ID
USB\VID_8086&PID_1E26
Port Path
USB Suspend:USB Device not Entering Selective Suspend
This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.
Device Name
Generic USB Hub
Host Controller ID
PCI\VEN_8086&DEV_1E26
Host Controller Location
PCI bus 0, device 29, function 0
Device ID
USB\VID_8087&PID_0024
Port Path
1
USB Suspend:USB Device not Entering Selective Suspend
This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.
Device Name
USB Composite Device
Host Controller ID
PCI\VEN_8086&DEV_1E26
Host Controller Location
PCI bus 0, device 29, function 0
Device ID
USB\VID_09DA&PID_90C0
Port Path
1,5
USB Suspend:USB Device not Entering Selective Suspend
This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.
Device Name
USB Composite Device
Host Controller ID
PCI\VEN_8086&DEV_1E26
Host Controller Location
PCI bus 0, device 29, function 0
Device ID
USB\VID_09DA&PID_9090
Port Path
1,6
USB Suspend:USB Device not Entering Selective Suspend
This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.
Device Name
Xbox 360 Controller for Windows
Host Controller ID
PCI\VEN_8086&DEV_1E26
Host Controller Location
PCI bus 0, device 29, function 0
Device ID
USB\VID_046D&PID_C21F
Port Path
1,7
CPU Utilization:Processor utilization is high
The average processor utilization during the trace was high. The system will consume less power when the average processor utilization is very low. Review processor utilization for individual processes to determine which applications and services contribute
the most to total processor utilization.
Average Utilization (%)
8.94
Platform Power Management Capabilities:PCI Express Active-State Power Management (ASPM) Disabled
PCI Express Active-State Power Management (ASPM) has been disabled due to a known incompatibility with the hardware in this computer.
Warnings
Platform Timer Resolution:Platform Timer Resolution
The default platform timer resolution is 15.6ms (15625000ns) and should be used whenever the system is idle. If the timer resolution is increased, processor power management technologies may not be effective. The timer resolution may be increased due to
multimedia playback or graphical animations.
Current Timer Resolution (100ns units)
10005
Maximum Timer Period (100ns units)
156250
Platform Timer Resolution:Outstanding Timer Request
A program or service has requested a timer resolution smaller than the platform maximum timer resolution.
Requested Period
10000
Requesting Process ID
5024
Requesting Process Path
\Device\HarddiskVolume4\Program Files (x86)\Google\Chrome\Application\chrome.exe
Platform Timer Resolution:Outstanding Timer Request
A program or service has requested a timer resolution smaller than the platform maximum timer resolution.
Requested Period
10000
Requesting Process ID
1120
Requesting Process Path
\Device\HarddiskVolume4\Windows\System32\audiodg.exe
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name
chrome.exe
PID
4868
Average Utilization (%)
2.39
Module
Average Module Utilization (%)
\Device\HarddiskVolume4\Program Files (x86)\Google\Chrome\Application\36.0.1985.143\chrome_child.dll
1.97
0.19
\SystemRoot\system32\ntoskrnl.exe
0.11
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name
chrome.exe
PID
348
Average Utilization (%)
1.07
Module
Average Module Utilization (%)
\Device\HarddiskVolume4\Program Files (x86)\Google\Chrome\Application\36.0.1985.143\chrome.dll
0.64
\SystemRoot\system32\ntoskrnl.exe
0.17
\SystemRoot\System32\win32k.sys
0.07
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name
DFX.exe
PID
1988
Average Utilization (%)
1.02
Module
Average Module Utilization (%)
\Device\HarddiskVolume4\Program Files (x86)\DFX\DFX.exe
0.75
\SystemRoot\system32\ntoskrnl.exe
0.15
\Device\HarddiskVolume4\Windows\SysWOW64\AudioSes.dll
0.02
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name
chrome.exe
PID
4284
Average Utilization (%)
0.54
Module
Average Module Utilization (%)
0.35
\Device\HarddiskVolume4\Program Files (x86)\Google\Chrome\Application\36.0.1985.143\chrome_child.dll
0.17
\SystemRoot\system32\ntoskrnl.exe
0.01
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name
audiodg.exe
PID
1120
Average Utilization (%)
0.43
Module
Average Module Utilization (%)
\SystemRoot\system32\ntoskrnl.exe
0.13
\Device\HarddiskVolume4\Windows\System32\RltkAPO64.dll
0.09
\Device\HarddiskVolume4\Windows\System32\AudioEng.dll
0.09
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name
WWAHost.exe
PID
4840
Average Utilization (%)
0.39
Module
Average Module Utilization (%)
\Device\HarddiskVolume4\Windows\System32\MP3DMOD.DLL
0.20
\Device\HarddiskVolume4\Windows\System32\RESAMPLEDMO.DLL
0.12
\SystemRoot\system32\ntoskrnl.exe
0.00
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name
chrome.exe
PID
1944
Average Utilization (%)
0.33
Module
Average Module Utilization (%)
\Device\HarddiskVolume4\Program Files (x86)\Google\Chrome\Application\36.0.1985.143\libglesv2.dll
0.07
\SystemRoot\system32\ntoskrnl.exe
0.06
\Device\HarddiskVolume4\Windows\SysWOW64\atidxx32.dll
0.06
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name
explorer.exe
PID
2972
Average Utilization (%)
0.25
Module
Average Module Utilization (%)
\SystemRoot\system32\ntoskrnl.exe
0.08
\SystemRoot\System32\win32k.sys
0.05
\Device\HarddiskVolume4\Windows\System32\WindowsCodecs.dll
0.04
Information
Platform Timer Resolution:Timer Request Stack
The stack of modules responsible for the lowest platform timer setting in this process.
Requested Period
10000
Requesting Process ID
5024
Requesting Process Path
\Device\HarddiskVolume4\Program Files (x86)\Google\Chrome\Application\chrome.exe
Calling Module Stack
\Device\HarddiskVolume4\Windows\SysWOW64\ntdll.dll
\Device\HarddiskVolume4\Windows\SysWOW64\kernel32.dll
\Device\HarddiskVolume4\Program Files (x86)\Google\Chrome\Application\36.0.1985.143\chrome_child.dll
\Device\HarddiskVolume4\Windows\SysWOW64\kernel32.dll
\Device\HarddiskVolume4\Windows\SysWOW64\ntdll.dll
Platform Timer Resolution:Timer Request Stack
The stack of modules responsible for the lowest platform timer setting in this process.
Requested Period
10000
Requesting Process ID
1120
Requesting Process Path
\Device\HarddiskVolume4\Windows\System32\audiodg.exe
Calling Module Stack
\Device\HarddiskVolume4\Windows\System32\ntdll.dll
\Device\HarddiskVolume4\Windows\System32\AudioEng.dll
\Device\HarddiskVolume4\Windows\System32\audiodg.exe
\Device\HarddiskVolume4\Windows\System32\rpcrt4.dll
\Device\HarddiskVolume4\Windows\System32\combase.dll
\Device\HarddiskVolume4\Windows\System32\rpcrt4.dll
\Device\HarddiskVolume4\Windows\System32\ntdll.dll
\Device\HarddiskVolume4\Windows\System32\kernel32.dll
\Device\HarddiskVolume4\Windows\System32\ntdll.dll
Power Policy:Active Power Plan
The current power plan in use
Plan Name
OEM Balanced
Plan GUID
{381b4222-f694-41f0-9685-ff5bb260df2e}
Power Policy:Power Plan Personality (Plugged In)
The personality of the current power plan when the system is plugged in.
Personality
Balanced
Power Policy:802.11 Radio Power Policy is Maximum Performance (Plugged In)
The current power policy for 802.11-compatible wireless network adapters is not configured to use low-power modes.
Power Policy:Video quality (Plugged In)
Enables Windows Media Player to optimize for quality or power savings when playing video.
Quality Mode
Optimize for Video Quality
Battery:Analysis Success
Analysis was successful. No energy efficiency problems were found. No information was returned.
Platform Power Management Capabilities:Supported Sleep States
Sleep states allow the computer to enter low-power modes after a period of inactivity. The S3 sleep state is the default sleep state for Windows platforms. The S3 sleep state consumes only enough power to preserve memory contents and allow the computer
to resume working quickly. Very few platforms support the S1 or S2 Sleep states.
S1 Sleep Supported
false
S2 Sleep Supported
false
S3 Sleep Supported
true
S4 Sleep Supported
true
Platform Power Management Capabilities:Connected Standby Support
Connected standby allows the computer to enter a low-power mode in which it is always on and connected. If supported, connected standby is used instead of system sleep states.
Connected Standby Supported
false
Platform Power Management Capabilities:Processor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group
0
Index
0
Idle State Count
3
Idle State Type
ACPI Idle (C) States
Nominal Frequency (MHz)
3301
Maximum Performance Percentage
100
Lowest Performance Percentage
48
Lowest Throttle Percentage
48
Performance Controls Type
ACPI Performance (P) / Throttle (T) States
Platform Power Management Capabilities:Processor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group
0
Index
1
Idle State Count
3
Idle State Type
ACPI Idle (C) States
Nominal Frequency (MHz)
3301
Maximum Performance Percentage
100
Lowest Performance Percentage
48
Lowest Throttle Percentage
48
Performance Controls Type
ACPI Performance (P) / Throttle (T) States
Platform Power Management Capabilities:Processor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group
0
Index
2
Idle State Count
3
Idle State Type
ACPI Idle (C) States
Nominal Frequency (MHz)
3301
Maximum Performance Percentage
100
Lowest Performance Percentage
48
Lowest Throttle Percentage
48
Performance Controls Type
ACPI Performance (P) / Throttle (T) States
Platform Power Management Capabilities:Processor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group
0
Index
3
Idle State Count
3
Idle State Type
ACPI Idle (C) States
Nominal Frequency (MHz)
3301
Maximum Performance Percentage
100
Lowest Performance Percentage
48
Lowest Throttle Percentage
48
Performance Controls Type
ACPI Performance (P) / Throttle (T) States
Device Drivers:Analysis Success
Analysis was successful. No energy efficiency problems were found. No information was returned. -
Macbook Pro won't login after sleep (sleep with low battery --> mac turned off maybe it's called save sleep)
So if I hit the powerbutton my mbp booted like it is booting from the save sleep (so very fast and the login screen is there in about 10 sec.and there is no apple logo while booting just the desktop screen in "unsharp" ore foggy however...)
Then when i see the login (if the keyboard backlight turned on) i wand do tipe in my code but it won't work... the trackpad is not working; and when i plug-in a usb mouse the mbp is not powering on the usb-mouse (laser is off)
Why is that this way?
Is there n option to wake up the mbp fromm deep/save sleep without haveing issiues after that?
THXSorry for such a long delayed response...
I was able to get to an apple store this past weekend, and let me tell you... I'm about finished with there great "support".
Right before I went to the store, I tried to eject a disk. Well the cloth in the SuperDrive (I assume to protect the drive from dust and such) Pulled up with my disk. So I get the Apple store, describe my problem and what happened with the cloth piece. The "Genius" writes up a form and tells me they have to run diagnostic and it will take a couple days... and I will get a call when its done (1-3 days).
Well on day number 3 I called up the store and they told me it was ready to be picked up? I asked if anything had been fixed and they told me they could not reproduce my "sleep issue", so they couldn't fix that.. but told me the cloth piece in the SuperDrive had been fixed.
I drive an hour (one way) to the Apple store to find that all they did was PULLED OUT the cloth... they did not replace it! So basically I have a hole for a Super Drive.
I asked why I was not called to say that my computer was ready to be picked up... didn't get an answer on that one.
I asked why my SuperDrive was said to be fixed, when nothing was done... they told me that it would have to be sent out to the factory store for that to be fixed (FIRST TIME THEY MENTIONED THAT!) Oh, and that would take 5-7 business days. Well that's not going to happen right now considering I'm a college student that NEEDS a working computer!
So I go home, angry... start just putting all my important documents back on the computer. And the screen starts blinking!!!! I guess now I have the same thing described in another post on these forms...
Lets just say that I'm not very happy with Apple right now! If anybody else has success on either the sleep issue or the screen blinking issue, please let me know!
Thank you! -
23" momitor won't wake after sleep after installing Radeon AGP 128 dual dvi
hello,
My monitor won't wake after sleep mode. This is new after installing the radeon 128mb dual dvi card. I assumed it should be "ready to go" because I bought it at Tekserve, which sells and fixes Macs.
And if I have my 17" acer display connected the desktop, upon wake-up, partially swithches to the 17" -minus the tool bar. And without the tool bar I cannot access the OS or preferences. I have to restart.
Is there a driver to solve this dilemma? I can keep the computer on without sleep and turn off the monitors but that seems to be a poor solution.
G5 dual processor circa 2005 Mac OS X (10.4.11) 6.5 gigs of ramHow much free space on the startup disk?
Right or control click the MacintoshHD icon. Click Get Info. In the Get Info window you will see Capacity and Available. Make sure you have a minimum of 15% free disk space.
Check for Login Items
Open System Preferences/Accounts then select the Login Items tab. Delete any files or apps you have listed there.
And go to /Library/Startup Items. Move any files in the Startup Items folder to the Trash
If there's enough disk space and login items aren't an issue, launch Disk Utility. The startup disk may need repairing.
Select MacintoshHD in the panel on the left then select the First Aid tab.
Select: Verify Disk (not Verify Disk Permissions).
If the disk needs repairing >
Using Disk Utility to verify or repair disks -
Since updating, Mission Control won't work after sleeping. Upon Start up it's fine, but after sleeping it won't work by trackpad or keyboard. I'm sure I use Mission Control more than most, so it's really irritating for me.
No, the versions of iPhoto on the iPad and on OS X are totally different.
What Apple ID are you using for the Mac App Store? Who else has access to that Apple ID, or what possible other Apple IDs could be in use? It's possible you'll need to purchase iPhoto to get the upgrade, though I'd think Software Update should offer you the correct version. -
This is a common if infrequent issue, but my new MacBook Air running 10.9.2 won't restart after sleep. I've connected it to a Thunderbolt display, and after sleep all I get is a finger pointer on the display and nothing else. Only shutting down and restarting works.
I've seen this issue in other posts, but it's never affected me until I replaced my previous MacBook Air with a new one.
Has anyone got a resolution? It's very annoying with applications and files open on crashing.Hello Slinky09,
Thank you for using Apple Support Communities.
For more information, take a look at:
OS X: When your Mac doesn't sleep or wake
http://support.apple.com/kb/TS5357
If your Mac doesn't sleep or wake as expected, review the steps in this article.
Reset SMC
Reset NVRAM/PRAM
Test with external devices disconnected
Try Safe Mode
Try another user account
Have a nice day,
Mario -
IPod classic won't sync after Sleep until G4 restarted
I've got an *80GB iPod Classic* (sw ver 1.1.2) that *won't sync* with my G4 Quicksilver (10.4.11) *after the computer wakes up from sleep*. If I restart the computer, I can sync with no problem, and I can disconnect the iPod and sync as many times as I like +as long as the computer doesn't go to sleep.+
My iPod is connected via a *Belkin USB 2.0 5-port PCI expansion card*. I can't remember the model number of this card, but I know a similar one would not permit my computer to wake up from sleep when it was installed.
I've consulted http://support.apple.com/kb/TA24639 and know some PCI expansion cards provoke sleep issues with the G4, but there's no specific information on what issues or which cards. The solution offered in the kb article won't work for me, either, as the Quicksilver's built-in USB is 1.0 (i.e. slow).
*Have I diagnosed the problem correctly* -- is the problem with the Belkin USB 2.0 expansion card?
If so, *is there a similar USB 2.0 card out there that doesn't induce sleep problems* (i.e. disk mounting problems after the computer wakes up)?is itunes open when it goes to sleep? is the ipod plugged in when it sleeps? does unplugging & plugging in again the ipod make a difference?
-
My ibook G4 has recently been unable to wake after sleeping. The only recent software change was a Security update and itunes update. the problem seemed to start just after that.
Any ideas?
Thanks,
ChuckThe screen is not set to dark. When it fails to wake up from sleeping, there is no noise from the disk drive. There is no reaction to any input except holding the on off button until it restarts.
This seems to be an intermittent problem; sometimes it won't wake at all, sometimes it wakes, but makes a steady buzzing noise until I restart it.
I've set it to never sleep, but since I travel with my computer most every day, I do have to close it, and then often have the problem when I re-open it. -
Computer won't power on - sleeping?
My s3320f desktop is about 6 years old and I'm having a problem now where the computer won't power on. The amber light on the PSU comes on steady but nothing else happens. I had put the computer to sleep using the start button and it powered down normal (there is no light on the power button - should it be amber?). Any suggestions on how to get this computer to power on? I've tried a new power cord, holding the power button for 30 seconds w/o being plugged in, and a new CMOS battery. In the past, I sometimes get a flashing amber power button and have to cut power to get it to stop - does that indicate anything?
Hello tizzy,
I have read your post on how your computer is not able to power on, and I would be happy to assist you in this matter! To begin, I will need to ask you a few questions:
Is this an on-going, or recent issue?
Have you added any new software or hardware recently to your desktop?
Is your computer plugged directly into a wall outlet?
In the meantime, I recommend following this document on Computer Does Not Start (Windows Vista). This should help enable your computer to startup once again.
Please re-post with the results of your troubleshooting, as well as the requested information above. I look forward to your reply!
Regards
MechPilot
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks” for helping! -
Computer won't shutdown after installing BBDM 7.x
BBDM v6.x is working well. when i downloaded v7.x just today, my computer won't shutdown. when i try to, it gives me a bluescreen and after few seconds, it will restart. i uninstalled/reinstalled, the same problem. anyone who has encountered this? any solutions that we can try to fix? thank you....
Hi and Welcome to the Community!
I suggest this thread:
http://supportforums.blackberry.com/t5/Desktop-Software-for-PC/Cleanly-quot-Starting-Over-quot-with-...
It starts with a process for cleanly starting over (with some more drastic optional measures, which you may need), and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code -
Computer won't boot after installing MFP M127FW
My computer won't boot to my hard drive after installing my new MFP M127FW printer unless I first unplug the USB cable from the printer and then turn on the computer. My BIOS is set to boot from my hard drive, not from a USB drive, so what did the installation of the MFP M127FW drivers and software do to my computer? I assume this has something to do with the Smart Install feature.
This question was solved.
View Solution.Hi @frcraig ,
I see that you are experiencing issues with the computer booting up when the printer is connected by the USB cable.
I would like to help you out with this issue today.
Most likely it is the Smart Install on the printer causing this. The printer looks like a disk drive.
On the printer, touch Setup, Service, Smart Install and turn it off.
If you are still having issues, in the system BIOS, disable the Boot from USB device option and the USB Legacy Support option. Doing this will allow the PC to complete the boot process to the internal hard drive and allow you to enter Windows. If this does not work for any reason, you should boot your PC before connecting the USB drive. Once the computer is fully booted into Windows, connect the USB drive and wait for the operating system to detect the drive.
Important: Do not disable the USB Legacy Support if you are using a USB Keyboard. Doing so will prevent you from being able to use the keyboard during the booting sequence.
What kind of computer do you have?
If you need further assistance, just let me know.
Have a great day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP -
Hi
I have a brand new iMac 21.5" with Hybrid drive.
Its OS and apps are fully update to date.
Strange thing is that it won't wake from sleep.
To reboot, I have to turn the power off at the wall and back on again. Neither of the usual
wake/reboot processes work (holding the power button briefly or holding the power button for
> 10 seconds). No combination of opt/ctrl/cmd/power work either. I have to turn it off at the wall
and back on again, after which it immediately boots.
I've reset the SMC and NVRAM/PRAM.
I've checked the power options - which are set to defaults (sleep after 15 IIRC).
I've also checked the console log at the time of sleep - and there is no indication of anything
going wrong (an example is below).
Does anyone have any other ideas as to what I can try before going through the painful process
of sending it into the shop?
Many thanks.
Paul.
Console log below. You can see the machine went to sleep after 12:05pm, and I woke it up and 8:20pm. There seem to be no unusual messages in the middle.
(The SASL failure is email... still working on that).
29/04/15 12:05:33.391 pm identityservicesd[265]: <IMMacNotificationCenterManager: 0x7fde94947690>: DND Enabled: YES
29/04/15 12:05:33.392 pm identityservicesd[265]: <IMMacNotificationCenterManager: 0x7fde94947690>: Updating enabled: NO (Topics: (
29/04/15 12:05:36.577 pm Mail[241]: Failed to start the SASL connection
SASL(-1): generic failure: XOAUTH2 requires user
29/04/15 12:05:44.142 pm Mail[241]: Failed to start the SASL connection
SASL(-1): generic failure: XOAUTH2 requires user
29/04/15 8:20:11.406 pm distnoted[232]: # distnote server agent absolute time: 6.328668630 civil time: Wed Apr 29 20:20:11 2015 pid: 232 uid: 506 root: no
29/04/15 8:20:11.592 pm otherbsd[231]: Could not get containing identifier from bundle: CFBundle 0x7fa663c16190 </Applications/Utilities/HP Utility> (not loaded)
29/04/15 8:20:11.592 pm otherbsd[231]: Could not obtain containing identifier for LoginItem. This LoginItem will not be bootstrapped: LoginItems/HP%20Device%20Monitor.app/ -- file:///Applications/Utilities/HP%20Utility/Contents/Library/LoginItems/HP%20De vice%20Monitor.app/Contents/Library/I have gone to the apple support team - and they took me to the standard apple "what happens if your mac won't turn on" page
(If your Mac won't turn on - Apple Support) and walked me through the standard checks (which I'd already done).
The support guy thought it was a bad driver - I'm not so sure as I haven't installed anything new (just updates).
Anyway - I was just hoping/wondering someone in the wider community had seen this issue before I take the machine
in for servicing. -
Computer won't start after power outage
After a circuit breaker was shut off the computer won't start. I cleaned out the computer and got the light to go green by putting a hair dryer to it.
When I push start button and hold it up to 10 seconds it will not start.
The computer is a compaq presario sr5130nxTypically what happens during a power outage is not good. It can do strange things. If it took using a hair dryer to get the green light on the back to come on, that is a bad sign. HERE is a troubleshooting guide for power supplies. Start with that.
{---------- Please click the "Thumbs Up" to say thanks for helping.
Please click "Accept As Solution" if my help has solved your problem. ----------}
This is a user supported forum. I am a volunteer and I do not work for HP. -
Computer won't wake from sleep; shuts-down unexpectedly
I've got older PB (2004). This just started happening. The computer will not wake from sleep, either when I close the screen or manually put it to sleep. I have reset the PRAM and PMU, but no change. Further, it now shuts itself down unexpectedly. Sometimes a hear the fan going hard before it shuts down, other times it just shuts down. It won't turn back on unless I reset the PMU. I think the battery and the cable are fine. I don't have anything plugged into the computer when it does this (other than power cable). Any suggestions?
Hello Matt,
This is just to let you know that I have had the same thing happen to me this week and that I plan to closely follow your thread so that hopefully I may benefit from your responses. I, too, am using an older Powerbook (15", 1.33 MHz) and OS 10.3.9.
My problem began several days ago when I set up my first wireless router. Once it was up and running I set out to re-locate the router to the farthest point in my house. While traveling back and forth between the router and my laptop, I suddenly found that my laptop was totally blank and unresponsive (although the power light was on). I could not make it shut off, or start up. Using a second computer I turned to this support site, and by the end of the day I had learned enough to remove the battery over night while the reserve unit charged. The next morning I was able to reset the PMU and as a result I found that I could use the computer. ( I also decided to order a new battery, which is on its way as I write. I realize that it may or may not help). At present I am able to start the laptop by resetting the PMU, and while it is on everything seems fine. However, if I close the case, or put it into sleep mode, it dies immediately. (I am able to use the PMU to restart.)
If you determine what caused your laptop to malfunction I hope that you will post it here for my education...and I will do the same. Thank you. Gferg -
I installed Firefox 29 on my Mac and now the computer won't go to sleep.
I have a desktop Mac 10.6.8 with OS X. I recently did a software update with Firefox 29.0 and now my computer will not go to sleep. Do I need to revert back to an earlier version of Firefox?
Hello,
'''Try Firefox Safe Mode''' to see if the problem goes away. [[Troubleshoot Firefox issues using Safe Mode|Firefox Safe Mode]] is a troubleshooting mode that turns off some settings, disables most add-ons (extensions and themes).
If Firefox is open, you can restart in Firefox Safe Mode from the Help menu:
*In Firefox 29.0 and above, click the menu button [[Image:New Fx Menu]], click Help [[Image:Help-29]] and select ''Restart with Add-ons Disabled''.
*In previous Firefox versions, click on the Firefox button at the top left of the Firefox window and click on ''Help'' (or click on ''Help'' in the Menu bar, if you don't have a Firefox button) then click on ''Restart with Add-ons Disabled''.
If Firefox is not running, you can start Firefox in Safe Mode as follows:
* On Windows: Hold the '''Shift''' key when you open the Firefox desktop or Start menu shortcut.
* On Mac: Hold the '''option''' key while starting Firefox.
* On Linux: Quit Firefox, go to your Terminal and run ''firefox -safe-mode'' <br>(you may need to specify the Firefox installation path e.g. /usr/lib/firefox)
When the Firefox Safe Mode window appears, select "Start in Safe Mode".<br>
[[Image:Safe Mode Fx 15 - Win]]
'''''If the issue is not present in Firefox Safe Mode''''', your problem is probably caused by an extension, and you need to figure out which one. Please follow the [[Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems]] article to find the cause.
''To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.''
When you figure out what's causing your issues, please let us know. It might help others with the same problem.
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