Computer won't recognise i-Pod touch

I apologise if this is a topic that's been done before but virtually every time we connect my wife's I-Pod to our (Windows Vista) PC we get an error message saying that i Tunes can`t read the conents of her I Pod and we should restore it. Of course it is not the end of the world to do this but it is a terrible waste of time. We took the I Pod to the apple store and got a replacement but we still have the same problem. When we went back to the apple store the technician said we should try syncing it with another PC; he said you can sync with up to 5 PCs but when we tried that it said that the I Pod can only sync with one PC and syncing to another would erase the contents. Any suggestions would be much appreciated as this is driving us mad!

You can 'authorize' up to 5 computers to play iTS purchases. You only have one library synced at a time. On a Mac you can hold down the 'option and Apple' keys together when plugging in the iPod and keep the keys down until the iPod shows up in the Devices section of iTunes. This will prevent iTunes from trying to sync your iPod. I am sure there is a key board command similar for the iTunes Windows users.
MJ

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