Computer won't recognize ipod

We had work done to our computer and they had to take everything off the computer and reload the operating system. My itunes were restored, but when I connect my ipod the computer won't recognize my ipod and the songs I recently downloaded from the itunes store won't synchronize. Any thoughts?

I am having the same problem. I recently got a new iPod nano 3rd gen, connected it to iTunes and my computer and it was all well and good. I then connected it for a second time, all fine. But ever since then my computer says "one of the devices connected to this computer has malfunctioned and windows does not recognise it". My iPod works absolutuely fine apart from that. Any suggestions?

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  • Storage space full of "other", computer won't recognize iPod is plugged in

    I just downloaded about 100 songs onto my 160 gigabyte iPod Video Classic, making my number of songs only about 1,300. My iPod says its storage now only has 1.9 mb left. I only have about 10 videos and no photos, but the "other" section of the storage content bar takes up a ton of space. It had none before. How do I remove the "other" from my iPod? Now my computer won't recognize any iPod when I plug it in, and I've tried multiple plugs.

    Connect the iPod to a USB2.0  port, on the Computer itself and not a USB hub or those found on the Apple keyboard.
    If iTunes launch, close it back.
    If your iPod is found on your Desktop, then run DiskUtility, (if not then Reset the iPod while connected to the Mac)
    Select you iPod
    Click FirstAid Tab on the right window.
    Press the Repair button.
    After Repair finish, iTunes may launch and ask to Restore, this will delete all the data in your iPod.
    if iTunes did not launch, just Reset iPod again while connected to your Mac.
    Always don't use USB hub or the Keyboard USB port or else your problem will come back, as the power is insufficient from these shared ports for iPod harddisk write process.
    Good Luck!

  • Computer won't recognize ipod and ipod flases foler with exclamation point

    Last week, my computer randomly said it did not recognize my ipod. I continued to use it and figured I'd worry about updating it another time. Then today, I was using my nano and it stopped and flashed the folder with the exclamation point icon and below the icon directed my to Apple's support website. I've tried most of the things I've seen in the forums, and I really have no clue what to do. Everytime I try to turn it on, the icon comes up and everytime I try to connect to iTunes my computer won't recognize it.

    rfletche,
    Just confirming... have you seen these articles?
    iPod displays a folder icon with an exclamation point
    iPod displays a sad iPod icon
    Also, see this post by Mitch 751, a user on these Discussions, which details some things to try with an exclamation point and folder symbol on an iPod:
    Mitch: Exclamation point and folder and nothing else
    -Kylene

  • Computer won't recognize iPod and iPod is frozen

    Just pulled my iPod out of it's case. When I went to install the software, the computer won't recognize the iPod Nano. I've tried all 6 USB ports. Computer states:
    "One of the USB devices attached to this computer has malfunctioned, and windows does not recognize it."
    Now the iPod has locked up, won't change screens or makes any sounds. I've gone through the help guide, but toggling the hold button doesn't help either.

    I had the same problem with mine! I took it out of the box and it was working just fine, but as soon as I plugged it into the computer, the screen froze and the computer reported the exact same error message. I've tried resetting it, but none of the buttons work now, and I even tried restoring it, but the computer doesn't even recognize that it's an ipod nano. I'm starting to wonder if I need to just replace it.

  • Computer won't recognize ipod touch

    When I attempt to connect my ipod touch 4th generation to my computer , the computer won't recognize the device.

    iOS: Device not recognized in iTunes for Windows
    or
    iPhone, iPad, iPod touch: Device not recognized in iTunes for Mac OS X

  • Low batter screen when plugged in; Computer won't recognize iPod

    My iPod stopped working two days ago. When I try to turn it on the screen stays blank. I've tried resetting it (holding down all buttons), and the screen remains blank.
    When charging, the display flashes on to the "charging, low battery" screen, then goes back to black.
    I've left it to charge for 24 hours, and I get no response.
    My computer (and iTunes) won't recognize it when plugged in. I've tried manual searches, USB function scans, checked my cords, re-installed iTunes, and still nothing happens.
    Once iTunes did recognize the iPod, and said it "detected a device in recovery mode". I let it go on, but when the recovery pack was done downloading I got an eror #1602 pop-up telling me the device could not be detected.
    Is this a battery issue? Can I fix my device, or is it a lost cause?
    Thank you for your time.

    Error 1604
    This error is often related to USB timing. Try changing USB ports, using a different dock connector to USB cable, and other available USB troubleshooting steps (troubleshooting USB connections. If you are using a dock, bypass it and connect directly to the white Apple USB dock connector cable. If the issue persists on a known-good computer, the device may need service.
    If the issue is not resolved by USB isolation troubleshooting, and another computer is not available, try these steps to resolve the issue:
    Connect the device to iTunes, confirm that the device is in Recovery Mode. If it's not in Recovery Mode, put it into Recovery Mode.
    Restore and wait for the error.
    When prompted, click OK.
    Close and reopen iTunes while the device remains connected.
    The device should now be recognized in Recovery Mode again.
    Try to restore again.
    If the steps above do not resolve the issue, try restoring using a known-good USB cable, computer, and network connection.
    Error 1600, 1601, 1602
    Follow the steps listed above for Error 1604. This error may also be resolved by disabling, deactivating, or uninstalling third-party security, antivirus, and firewall software. See steps in this article for details on troubleshooting security software.

  • Computer won't recognize iPod in iTunes or Finder

    So I'm going batty trying to figure this out. I recently purchased a fifth generation 30GB refurbished iPod through Apple. I think it's one of the earlier models. I am running on OSX 10.2.8 with iTunes 6.0.5 (because that's the latest version my OSX will allow me to run).
    When I connected it to my computer and allowed it to charge, it appeared in my iTunes and everything worked fine. I used it for about a week after with no problems.
    When I plugged it back into my computer in order to charge it and update it with some new songs I had downloaded, my computer wouldn't recognize it. The menu screen on the iPod flashes the "Do Not Disconnect" icon, but it doesn't appear in either iTunes or in the Finder.
    I have tried the 5 R's like it said on the troubleshooting support page, but it hasn't done anything.
    So what's the deal?? It was working, and now it's not. What gives??
    Powerbook G4 Titanium   Mac OS X (10.2.x)   550 MHz Power PC 256 MB RAM

    You can try to put it on Recovery mode then restore it..
    Press or Hold the power and home keys 10 seconds.
    Screen goes black, now release the power button
    Make sure you do not release the Home key until
    your iTunes says "We have detected an itouch
    in recovery mode."
    After this its simple all you
    got to do is a simple restore using your iTunes

  • "Do not disconnect" message and computer won't recognize iPod

    Hi,
    This morning I made the simple error of unplugging my iPod without safely ejecting it first--a moment's inattention and now I'm stuck.
    I plugged it back in and tried to safely remove it as usual. The "remove this peripheral" window appeared but froze, with the hourglass hanging there.
    I looked in the iPod User's Guide and it suggested rebooting the machine, so I did. The situation didn't change: the iPod said "Do not disconnect," it was not showing in the Windows Explorer or in iTunes, and the "safely remove" procedure froze.
    I looked up online iPod help, following the link in iTunes, and tried "resetting"--didn't work. The "do not disconnect" message didn't budge.
    I tried again with different USB ports--no luck.
    I restarted my computer again. The iPod appeared in the Windows Explorer but not in iTunes. I tried to eject it safely through the system tray icon and was told "Windows does not recognize this peripheral. Try again. If Windows still does not recognize the peripheral, replace it." I tried to eject it via Windows Explorer and got another error message basically saying "I can't do anything with this drive."
    The other two steps in the "five Rs" are "Reinstall iPod and iTune software" and "Restore your iPod." Both of these are impossible if the computer can't communicate with the iPod.
    So my computer can't communicate with my iPod, and my iPod thinks it's still connected to the computer, so I can't use it. All because I made one thoughtless error and unplugged the iPod incorrectly. The iPod wasn't even in the process of updating or anything, it was just sitting there. Surely I'm not the only person this has happened to?? What on earth can I do?
    Meanwhile it's really inconvenient since I'm leaving on vacation in a couple of hours and I had been planning on using the iPod-digital camera connector to store my photos on the iPod while traveling in Burma where I will have no access to computers.

    Try resetting the iPod by holding the menu and center buttons for 6 to 10 seconds.
    If that doesn't work, put it in disk mode http://docs.info.apple.com/article.html?artnum=93651 and then connect it to the PC and restore it with the latest ipod updater (Version 06-28-2006) You can download the latest here http://www.apple.com/ipod/download/

  • Please help! Computer won't recognize ipod when plugged in!

    Everytime I plug my ipod into my computer it won't show up under the devices section or the itunes and it also won't even say it's connected on the ipod itsself. PLEASE HELP!

    even though no one replied, I figured it out myself.

  • New computer won't recognize Ipod

    I built a new computer but neither Windows nor Itunes will recognize my Ipod Classic. I have tried everything up to and including a restore. I have tried using a different cable and every USB port. I even took it to an apple store and had it reformatted and it still didn't work.
    My old crappy laptop that I used to use recognizes it as does my newer netbook which I am now using to sync my Ipod until I can fix this problem because I transferred all my music to an external dirve anyway. Strangely I also have an Ipod Nano which my newly built desktop does recognise.

    As an update, I just noticed that my Ipod says it has no music on it even though it has synced and the netbook uploaded all the music to it.

  • Please help! Computer won't recognize Ipod!

    my ipod originally worked on my computer, but i had to format it so i had to re install everything. Now my computer wont even reconize my ipod! It wont reconize the USB i use to connect it either! I use windows 7 on an hp laptop.

    I have tried 3 different cables already.
    Sorry, you didn't mention it at all in your previous posts.
    Did you completely remove all Apple related software from your system and re-installing it from scratch using the exact instructions in this Apple support document? I know you said you removed and re-installed it, but did you follow these exact steps and removed ALL Apple related software?
    Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7
    B-rock

  • Ipod shows folder with exclamation point and computer won't recognize

    My ipod resets itself each time that I try to turn it on, and then flashes the folder with the exclamation point. I have tried to restore it and update software but the computer won't recognize it. A few days before it broke the ipod would skip through some songs that it was unable to play for some reason, and now it makes a clicking sound when trying to start up. Did it die, or is there a way to fix this?

    Hello,
    If a sad iPod icon or an exclamation point and folder icon appears on your iPod’s screen, or with sounds of clicking or HD whirring, it is usually the sign of a hard drive problem and you have the power to do something about it now. Your silver bullet of resolving your iPod issue – is to restore your iPod to factory settings.
    http://docs.info.apple.com/article.html?artnum=60983
    If you're having trouble, try these steps at different levels one at a time until the issue is resolved. These steps will often whip your iPod back into shape.
    Make sure you do all the following “TRYs”
    A. Try to wait 30 minutes while iPod is charging.
    B. Try another FireWire or USB through Dock Connector cable.
    C. Try another FireWire or USB port on your computer .
    D. Try to disconnect all devices from your computer's FireWire and USB ports.
    E. Try to download and install the latest version of iPod software and iTunes
    http://www.apple.com/ipod/download/
    http://www.apple.com/itunes/download/
    F. Try these five steps (known as the five Rs) and it would conquer most iPod issues.
    http://www.apple.com/support/ipod/five_rs/
    G. Try to put the iPod into Disk Mode if it fails to appear on the desktop
    http://docs.info.apple.com/article.html?artnum=93651
    If none of these steps address the issue, you may need to go to Intermediate level listed below in logical order. Check from the top of the lists to see if that is what keeping iPod from appearing on your computer in order for doing the Restore.
    Intermediate Level
    A. Try to connect your iPod with another computer with the iPod updater pre-installed.
    B. Still can’t see your iPod, put it in Disk Mode and connect with a computer, instead of doing a Restore on iPod Updater. Go and format the iPod instead.
    For Mac computer
    1. Open the disk utility, hope your iPod appears there (left hand side), highlight it
    2. Go to Tab “Partition”, click either “Delete” or “Partition”, if fails, skip this step and go to 3
    3. Go to Tab “Erase” , choose Volume Format as “MAC OS Extended (Journaled), and click Erase, again if fails, skip it and go to 4
    4. Same as step 3, but open the “Security Options....” and choose “Zero Out Data” before click Erase. It will take 1 to 2 hours to complete.
    5. Eject your iPod and do a Reset
    6. Open the iPod Updater and click “Restore”
    For Window computer
    Go to folder “My Computer”
    Hope you can see your iPod there and right click on the iPod
    Choose “Format”. Ensure the settings are at “Default” and that “Quick Format” is not checked
    Now select “Format”
    Eject your iPod and do a Reset
    Open the iPod Updater and click “Restore”
    In case you do not manage to do a “Format” on a window computer, try to use some 3rd party disk utility software, e.g.“Partition Magic”.
    C. Windows users having trouble with their iPods should locate a Mac user. In many cases when an iPod won't show up on a PC that it will show up on the Mac. Then it can be restored. When the PC user returns to his computer the iPod will be recognized by the PC, reformatted for the PC, and usable again. By the way, it works in reverse too. A Mac user often can get his iPod back by connecting it to a PC and restoring it.
    Tips
    a. It does not matter whether the format is completed or not, the key is to erase (or partly) the corrupted firmware files on the Hard Drive of the iPod. After that, when the iPod re-connected with a computer, it will be recognized as an fresh external hard drive, it will show up on the iPod updater.
    b. It is not a difficult issue for a Mac user to find a window base computer, for a PC user, if they can’t find any Mac user, they can go to a nearest Apple Shop for a favor.
    c. You may need to switch around the PC and Mac, try to do several attempts between “Format” and “Restore”
    Advance Level
    A. Diagnostic mode solution
    If you have tried trouble shooting your iPod to no avail after all the steps above, chances are your iPod has a hardware problem. The iPod's built-in Diagnostic Mode is a quick and easy way to determine if you have a "bad" iPod.
    You need to restart your iPod before putting it into Diagnostic Mode. Check that your hold switch is off by sliding the switch away from the headphone jack. Toggle it on and off to be safe.
    Press and hold the following combination of buttons simultaneously for approximately 10 seconds to reset the iPod.
    iPod 1G to 3G: "Menu" and "Play/Pause"
    iPod 4G+ (includes Photo, Nano, Video, and Mini): "Menu" and "Select"
    The Apple logo will appear and you should feel the hard drive spinning up. Press and hold the following sequence of buttons:
    iPod 1G to 3G: "REW", "FFW" and "Select"
    iPod 4G+ (includes Photo, Nano, Video, and Mini): "Back" and "Select"
    You will hear an audible chirp sound (3G models and higher) and the Apple logo should appear backwards. You are now in Diagnostic Mode. Navigate the list of tests using "REW" and "FFW". The scroll wheel will not function while in diagnostic mode. For further details on Diagnostic mode can be found at http://www.methodshop.com/mp3/ipodsupport/diagnosticmode/
    Try to do the 5in1, HDD R/W and HDD scan tests. Some successful cases have been reported after the running the few tests under the Diagnostic mode. In case it does not work in your case, and the scan tests reports show some errors then it proves your iPod has a hardware problem and it needs a repairing service.
    B. Format your iPod with a start disk
    I have not tried this solution myself, I heard that there were few successful cases that the users managed to get their iPod (you must put your iPod in disk mode before connecting with a computer) mounted by the computer, which was booted by a system startup disk. For Mac, you can use the Disk Utility (on the Tiger OS system disk), for PC user, you can use the window OS system disk. Try to find a way to reformat your iPod, again it does not matter which format (FAT32, NTFS or HFS+) you choose, the key is to erase the corrupted system files on the iPod. Then eject your iPod and do a Reset to switch out from Disk Mode. Reboot your computer at the normal way, connect your iPod back with it, open the iPod updater, and hopefully your iPod will appear there for the Restore.
    If none of these steps address the issue, your iPod may need to be repaired.
    Consider setting up a mail-in repair for your iPod http://depot.info.apple.com/ipod/
    Or visit your local Apple Retail Store http://www.apple.com/retail/
    In case your iPod is no longer covered by the warranty and you want to find a second repairing company, you can try iPodResQ at your own risk
    http://www.ipodresq.com/index.php
    Just in case that you are at the following situation
    Your iPod warranty is expired
    You don’t want to pay any service charges
    You are prepared to buy a new one
    You can’t accept the re-sell value of your broken iPod
    Rather than leave your iPod as paper-weight or throw it away.
    You can try the following, but again, only do it as your last resort and at your own risk.
    Warning ! – It may or may not manage to solve your problem, and with a risk that you may further damage your iPod, which end up as an expensive paper weight or you need to pay more higher repairing cost. Therefore, please re-consider again whether you want to try the next level
    Last Resort Level
    1. . Disconnecting the Hard Drive and battery inside the iPod – Warning !! Your iPod warranty will be waived once you open the iPod.
    In Hong Kong there are some electronic shops offering an iPod service for Sad iPod, the first thing they do is to open up the iPod’s case and disconnecting the battery and the Hard Drive from the main board of the iPod. Wait for 5-10 minutes and reconnecting them back. The reason behind which I can think of is to do a fully reset of a processor of the iPod. In case you want do it itself and you believe that you are good on fixing the electronics devices and have experience to deal with small bits of electronic parts, then you can read the following of how to open the iPod case for battery replacement (with pictures)
    http://www.kokopellimusic.us/KM_instructions.htm
    Have I tried this myself? No, I am afraid to do it myself as I am squeamish about tinkering inside electronic devices, I have few experiences that either I broke the parts (which are normally tiny or fragile) or failed to put the parts back to the main case. Therefore, I agree with suggestion to have it fixed by a Pro.
    2. Do a search on Google and some topics on this discussion forum about “Sad iPod”
    Strange error on iPod (probably death)
    http://discussions.apple.com/thread.jspa?threadID=435160&start=0&tstart=0
    Sad Face on iPod for no apparent reason
    http://discussions.apple.com/thread.jspa?threadID=336342&start=0&tstart=0
    Meeting the Sad iPod icon
    http://askpang.typepad.com/relevanthistory/2004/11/meeting_thesad.html#comment-10519524
    Sad faced iPod, but my computer won’t recognize it?
    http://discussions.apple.com/thread.jspa?messageID=2236095#2236095
    iPod Photo: unhappy icon + warranty question
    http://discussions.apple.com/thread.jspa?messageID=2233746#2233746
    4th Gen iPod Users - are we all having the same problem?
    http://discussions.apple.com/message.jspa?messageID=2235623#2235623
    Low Battery, and clicking sounds
    http://discussions.apple.com/thread.jspa?messageID=2237714#2237714
    Sad faced iPod, but my computer won’t recognize it
    http://discussions.apple.com/thread.jspa?messageID=2242018#2242018
    I am not suggesting that you should follow as well, but just read them as your reference. You are the person to make the call.

  • TS1382 IPOD Classic "clicking" sound - computer won't recognize it now

    IPOD Classic. Was transferring files from iTunes and started hearing a "clicking" sound from iPod. Tried to disconnect. Computer said safe to do so but iPod screen never said ok. iTunes and computer won't recognize it now.Is clicking a hard drive failure? Also when I try to turn it on all I get is the "go to apple support url". Can`t get to any menu screen.

    Thanks...it sounded like that from other things I read. Appreciate the response.

  • Computer won't recognize my new ipod

    I just got the fifth gen ipod and I am trying transfer my music from my old ipod and the computer won't recognize my new ipod.

    I have just been through this world of pain. dont bother re-installing itunes, or trawling through device drivers.
    Instead, make sure you turn off bluetooth and wireless. Unplug your network cable from the pc (assuming you have a LAN connection).
    Try plugging in the touch and it should be recognised straight away.

  • TS1369 this is the first time that i'm trying to connect my new ipod shuffle and my computer won't recognize the driver?

    My computer won't recognize the driver for my Ipod Shuffle. This is a brand new ipod so why is there an issue?

    Have you tried uninstalling and re-installing iTunes and all other Apple software to see if that makes a difference?  Use the exact instructions in this article.
    Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7
    B-rock

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