Computer won't shutdown after installing BBDM 7.x

BBDM v6.x is working well. when i downloaded v7.x just today, my computer won't shutdown.  when i try to, it gives me a bluescreen and after few seconds, it will restart.  i uninstalled/reinstalled, the same problem.  anyone who has encountered this? any solutions that we can try to fix?   thank you....

Hi and Welcome to the Community!
I suggest this thread:
http://supportforums.blackberry.com/t5/Desktop-Software-for-PC/Cleanly-quot-Starting-Over-quot-with-...
It starts with a process for cleanly starting over (with some more drastic optional measures, which you may need), and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code

Similar Messages

  • Computer won't boot after installing MFP M127FW

    My computer won't boot to my hard drive after installing my new MFP M127FW printer unless I first unplug the USB cable from the printer and then turn on the computer.  My BIOS is set to boot from my hard drive, not from a USB drive, so what did the installation of the MFP M127FW drivers and software do to my computer?  I assume this has something to do with the Smart Install feature.  
    This question was solved.
    View Solution.

    Hi @frcraig ,
    I see that you are experiencing issues with the computer booting up when the printer is connected by the USB cable.
    I would like to help you out with this issue today.
    Most likely it is the Smart Install on the printer causing this. The printer looks like a disk drive.
    On the printer, touch Setup, Service, Smart Install and turn it off.
    If you are still having issues, in the system BIOS, disable the Boot from USB device option and the USB Legacy Support option. Doing this will allow the PC to complete the boot process to the internal hard drive and allow you to enter Windows. If this does not work for any reason, you should boot your PC before connecting the USB drive. Once the computer is fully booted into Windows, connect the USB drive and wait for the operating system to detect the drive.
    Important: Do not disable the USB Legacy Support if you are using a USB Keyboard. Doing so will prevent you from being able to use the keyboard during the booting sequence.
    What kind of computer do you have?
    If you need further assistance, just let me know.
    Have a great day!
    Thank You.
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
    Gemini02
    I work on behalf of HP

  • Computer won't boot after installing latest iTunes update

    Won't boot after the apple screen.  Turns black and disk stops  Help!  Was running Mavericks.

    Hi Neodoc,
    Welcome to the Apple Support Communities! I understand that your MacBook Pro will not boot past the Apple logo. There may be a few troubleshooting steps I would recommend for this situation. The following article outlines the steps to perform to get this resolved for you.
    Mac OS X: Gray screen appears during startup
    http://support.apple.com/kb/ts2570
    I hope this helps,   
    -Joe

  • Computer won't load after Install

    Hello,
    Just this afternoon I had some installs waiting so I allowed them to go through and restarted after the install as usual. After restarting though my computer was sluggish and wouldn't respond to opening my printer bar, or my command to shut it down. My husband hard-booted it and this time when loading it got stuck at the white apple screen and never went any further. The fans were going overtime like it was overheating so we shut it down, took it apart and cleaned it because it hasn't been cleaned in several years.
    This did not fix the problem though so I tried hitting CMD+s when it loaded to get the DOS screen and fix any install errors that may have happened. This did not work either though. The DOS screen never came up. All I ever get is the white apple screen that never goes any further. Does anyone have any other ideas for things I can try!?

    Hi Melime, and a warm welcome to the forums!
    Could be many things, we should start with this...
    "Try Disk Utility
    1. Insert the Mac OS X Install disc that came with your computer, then restart the computer while holding the C key.
    2. When your computer finishes starting up from the disc, choose Disk Utility from the Installer menu. (In Mac OS X 10.4 or later, you must select your language first.)
    *Important: Do not click Continue in the first screen of the Installer. If you do, you must restart from the disc again to access Disk Utility.*
    3. Click the First Aid tab.
    4. Click the disclosure triangle to the left of the hard drive icon to display the names of your hard disk volumes and partitions.
    5. Select your Mac OS X volume.
    6. Click Repair. Disk Utility checks and repairs the disk."
    http://docs.info.apple.com/article.html?artnum=106214
    Then try a Safe Boot, (holding Shift key down at bootup), run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions, reboot when it completes.
    (Safe boot may stay on the gray radian for a long time, let it go, it's trying to repair the Hard Drive.)
    The usual reason why updates fail or mess things up, is if Permissions are not fixed before & after every update, with a reboot... you may get a partial update when the installer finds it doesn't have Permissions to change one obscure little part of the OS, leaving you with a mix of OS versions.
    Some people get away without Repairing Permissions for years, some for only days.
    If Permissions are wrong before applying an update, you could get mixed OS versions, if Directory is the slightest messed up, who knows!
    If many Permission are repaired, or any Directory errors are found, you may need to re-apply some the latest/biggest updates.
    May even need to do an Archive and Install if you have room on the HD, but saves all your files and gives a new OS...
    http://docs.info.apple.com/article.html?artnum=107120
    I only use Software Update to see what is needed, then get them for real via...
    http://www.apple.com/support/downloads/
    That way I can wait a week or so, check the forums for potential problems, and get Permissions & such in order before installing.
    If all the above fails, then it appears to be time for aAn Archive & Install, which gives you a new/old OS, but can preserve all your files, pics, music, settings, etc., as long as you have plenty of free disk space and no Disk corruption, and is relatively quick & painless...
    http://docs.info.apple.com/article.html?artnum=107120
    Just be sure to select Preserve Users & Settings.

  • Computer won't restart after installing ITunes

    Hello!
    I really need some help with getting my itunes to work. I go to itunes.com and download the newest version, which I believe is 10.1. I go through the entire install and everything works fine and it seems like there are no issues. Then, when i'm done using the computer, I shut it down. The next time I go to start up my computer it gets stuck on the "please wait" part of the welcome menu and just stays like that forever. So what I have to do it restart my computer and get into the Repair your computer section after pressing F8 and I do a system restore which wipes my computer clean for the entire day.. Anyone know how to fix this problem? I've tried downloading itunes at least 8 times and it always does the same thing!

    So not a issue with the Windows installation. That suggests a conflict between iTunes and another program or driver that is ramifying through to the startup trouble.
    Do you have a version of iTunes of any sort on the PC? If so, in that version, in iTunes go "Help > Run Diagnostics. Leave all four boxes checked, and click "Next".
    When you get through to the final screen, click the "Copy to clipboard" button and paste the results into a reply here.

  • Computer won't start after installing ram

    Hello,<br><br>I just purchased DDR3 memory, (2x4 for a total of 8 gigabytes) to replace the 3 gigabytes in my HP 2000-299WM laptop. According to the HP website, this laptop is capable of a maximum of 8 gigs.<br><br>When I went to install the two new items, the laptops display would not work. I could hear the disk drive move and the power button would appear on, yet, it was just a black screen.<br><br>I looked around across the internet and found others with this problem, but I haven't really found a definitive answer, especially in my scenario.<br><br>I tried updating my bios, but that did not work.<br><br>Not surprisingly, when I put the old 3 gigabytes of ram back in, it worked just fine.<br><br>I would really like to upgrade this laptop like the HP website said I could. Please help!<br><br>Thanks!

    Hi,
    RAM sticks are not the same even same size, same specs. Can machine get back to normal with old RAM ? Please try the following RAM, they guarantee their RAM will work:
       http://www.crucial.com/upgrade/HP+-+Compaq-memory/HP+2000+Series/HP+2000-299WM-upgrades.html
    Regards.
    BH
    **Click the KUDOS thumb up on the left to say 'Thanks'**
    Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

  • Computer Won't Load After Installing

    Am trying to help sort out a compaq cq60 laptop.... When i try to turn it on, it gives the message... "Boot Manager is compressed, press CTR, ALT, DEL, then restart." I do this and it comes up with the same screen..!!!! I went into the Bios setup and noticed that the system date has jumped back a few months.... PLEASE any help would be greatly appreciated. Previously when it was working i was Converting a film, and then burning a music disk half way through the film convert. Its doing my head in now, and have a lot of data i cant afford to lose. PLEASE PLEASE HELP???? (Jacumba, if you read this post, would really like your imput as i know your knowleadge on IT is outstanding) Thanks to all that can help!
    Dawn X

    Am trying to help sort out a compaq cq60 laptop.... When i try to turn it on, it gives the message... "Boot Manager is compressed, press CTR, ALT, DEL, then restart."
    Does that Compaq have Vista installed on it, Dawn? If so, I'd try the suggestion about the message in the following guide:
    [Restore Boot manager when it is missing or compressed|http://smallvoid.com/article/winnt-bootmgr-missing.html]

  • HT1222 Computer won't reboot after installing update

    My mac told me I had an update and needed to reboot.  I hit reboot.  It just gives me the spinning wheel of death now.

    Thanks to an online post I was able to recover from an unstartable situation.  And no help from Toshiba on the problem that they started.
    Here is the fix that worked for me:
    "The workaround I have found is to change the Boot speed setting in Bios to "normal" instead of the default "fast"
    To get to the System BIOS
    Press and hold the F2 button, then power on the Unit. That should bring up the BIOS, from there you should see a setting under the Advanced tab called boot speed, just set it to normal and you should be able to load windows normally.

  • My computer won't shutdown and sleep

    I'm using Windows 8.1 Pro x64 and my computer won't shutdown and sleep. When i try to shutdown pc, everything shutsdown (hdd etc.) but only fans and led's stay on. I have to press power button to shut it down. Even i try to sleep the pc everything shutsdown
    but fans and stuff is still on i have to press power button to completely turn it off. I tried to write powercfg -energy code to command prompt and i got 8 errors and 7 warnings. How to solve that problem?
    This is what i got:
    Power Efficiency Diagnostics Report
    Computer Name
    DARKORION11
    Scan Time
    2014-08-13T14:06:49Z
    Scan Duration
    60 seconds
    System Manufacturer
    System manufacturer
    System Product Name
    System Product Name
    BIOS Date
    03/18/2014
    BIOS Version
    0805
    OS Build
    9600
    Platform Role
    PlatformRoleDesktop
    Plugged In
    true
    Process Count
    67
    Thread Count
    971
    Report GUID
    {ca7e44e7-3f05-4462-9ce9-72cb0493f6df}
    Analysis Results
    Errors
    System Availability Requests:System Required Request
    The program has made a request to prevent the system from automatically entering sleep.
    Requesting Process
    \Device\HarddiskVolume1\Program Files\Windows Media Player\wmpnetwk.exe
    System Availability Requests:System Required Request
    The device or driver has made a request to prevent the system from automatically entering sleep.
    Driver Name
    \FileSystem\srvnet
    USB Suspend:USB Device not Entering Selective Suspend
    This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.
    Device Name
    USB Composite Device
    Host Controller ID
    PCI\VEN_8086&DEV_1E26
    Host Controller Location
    PCI bus 0, device 29, function 0
    Device ID
    USB\VID_09DA&PID_90C0
    Port Path
    1,5
    USB Suspend:USB Device not Entering Selective Suspend
    This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.
    Device Name
    USB Root Hub
    Host Controller ID
    PCI\VEN_8086&DEV_1E26
    Host Controller Location
    PCI bus 0, device 29, function 0
    Device ID
    USB\VID_8086&PID_1E26
    Port Path
    USB Suspend:USB Device not Entering Selective Suspend
    This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.
    Device Name
    Generic USB Hub
    Host Controller ID
    PCI\VEN_8086&DEV_1E26
    Host Controller Location
    PCI bus 0, device 29, function 0
    Device ID
    USB\VID_8087&PID_0024
    Port Path
    1
    USB Suspend:USB Device not Entering Selective Suspend
    This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.
    Device Name
    USB Composite Device
    Host Controller ID
    PCI\VEN_8086&DEV_1E26
    Host Controller Location
    PCI bus 0, device 29, function 0
    Device ID
    USB\VID_09DA&PID_9090
    Port Path
    1,6
    CPU Utilization:Processor utilization is high
    The average processor utilization during the trace was high. The system will consume less power when the average processor utilization is very low. Review processor utilization for individual processes to determine which applications and services contribute
    the most to total processor utilization.
    Average Utilization (%)
    6.38
    Platform Power Management Capabilities:PCI Express Active-State Power Management (ASPM) Disabled
    PCI Express Active-State Power Management (ASPM) has been disabled due to a known incompatibility with the hardware in this computer.
    Warnings
    Platform Timer Resolution:Platform Timer Resolution
    The default platform timer resolution is 15.6ms (15625000ns) and should be used whenever the system is idle. If the timer resolution is increased, processor power management technologies may not be effective. The timer resolution may be increased due to
    multimedia playback or graphical animations.
    Current Timer Resolution (100ns units)
    10005
    Maximum Timer Period (100ns units)
    156250
    Platform Timer Resolution:Outstanding Timer Request
    A program or service has requested a timer resolution smaller than the platform maximum timer resolution.
    Requested Period
    10000
    Requesting Process ID
    4120
    Requesting Process Path
    \Device\HarddiskVolume1\Windows\System32\audiodg.exe
    CPU Utilization:Individual process with significant processor utilization.
    This process is responsible for a significant portion of the total processor utilization recorded during the trace.
    Process Name
    chrome.exe
    PID
    2428
    Average Utilization (%)
    1.21
    Module
    Average Module Utilization (%)
    \Program Files (x86)\Google\Chrome\Application\36.0.1985.125\chrome_child.dll
    0.96
    \SystemRoot\system32\ntoskrnl.exe
    0.10
    0.03
    CPU Utilization:Individual process with significant processor utilization.
    This process is responsible for a significant portion of the total processor utilization recorded during the trace.
    Process Name
    chrome.exe
    PID
    3096
    Average Utilization (%)
    1.14
    Module
    Average Module Utilization (%)
    \Device\HarddiskVolume1\Program Files (x86)\Google\Chrome\Application\36.0.1985.125\chrome.dll
    0.61
    \SystemRoot\system32\ntoskrnl.exe
    0.20
    \SystemRoot\System32\win32k.sys
    0.09
    CPU Utilization:Individual process with significant processor utilization.
    This process is responsible for a significant portion of the total processor utilization recorded during the trace.
    Process Name
    chrome.exe
    PID
    2956
    Average Utilization (%)
    0.61
    Module
    Average Module Utilization (%)
    \Device\HarddiskVolume1\Program Files (x86)\Google\Chrome\Application\36.0.1985.125\libglesv2.dll
    0.12
    \Device\HarddiskVolume1\Windows\SysWOW64\atidxx32.dll
    0.12
    \Device\HarddiskVolume1\Program Files (x86)\Google\Chrome\Application\36.0.1985.125\chrome_child.dll
    0.10
    CPU Utilization:Individual process with significant processor utilization.
    This process is responsible for a significant portion of the total processor utilization recorded during the trace.
    Process Name
    chrome.exe
    PID
    4512
    Average Utilization (%)
    0.45
    Module
    Average Module Utilization (%)
    \Program Files (x86)\Google\Chrome\Application\36.0.1985.125\chrome_child.dll
    0.36
    \SystemRoot\system32\ntoskrnl.exe
    0.04
    \SystemRoot\SysWOW64\ntdll.dll
    0.01
    CPU Utilization:Individual process with significant processor utilization.
    This process is responsible for a significant portion of the total processor utilization recorded during the trace.
    Process Name
    dwm.exe
    PID
    880
    Average Utilization (%)
    0.21
    Module
    Average Module Utilization (%)
    \SystemRoot\system32\ntoskrnl.exe
    0.04
    \Device\HarddiskVolume1\Windows\System32\dwmcore.dll
    0.04
    \Device\HarddiskVolume1\Windows\System32\atidxx64.dll
    0.03
    Information
    Platform Timer Resolution:Timer Request Stack
    The stack of modules responsible for the lowest platform timer setting in this process.
    Requested Period
    10000
    Requesting Process ID
    4120
    Requesting Process Path
    \Device\HarddiskVolume1\Windows\System32\audiodg.exe
    Calling Module Stack
    \Device\HarddiskVolume1\Windows\System32\ntdll.dll
    \Device\HarddiskVolume1\Windows\System32\AudioEng.dll
    \Device\HarddiskVolume1\Windows\System32\audiodg.exe
    \Device\HarddiskVolume1\Windows\System32\rpcrt4.dll
    \Device\HarddiskVolume1\Windows\System32\combase.dll
    \Device\HarddiskVolume1\Windows\System32\rpcrt4.dll
    \Device\HarddiskVolume1\Windows\System32\ntdll.dll
    \Device\HarddiskVolume1\Windows\System32\kernel32.dll
    \Device\HarddiskVolume1\Windows\System32\ntdll.dll
    Power Policy:Active Power Plan
    The current power plan in use
    Plan Name
    OEM Balanced
    Plan GUID
    {381b4222-f694-41f0-9685-ff5bb260df2e}
    Power Policy:Power Plan Personality (Plugged In)
    The personality of the current power plan when the system is plugged in.
    Personality
    Balanced
    Power Policy:802.11 Radio Power Policy is Maximum Performance (Plugged In)
    The current power policy for 802.11-compatible wireless network adapters is not configured to use low-power modes.
    Power Policy:Video quality (Plugged In)
    Enables Windows Media Player to optimize for quality or power savings when playing video.
    Quality Mode
    Optimize for Video Quality
    Battery:Analysis Success
    Analysis was successful. No energy efficiency problems were found. No information was returned.
    Platform Power Management Capabilities:Supported Sleep States
    Sleep states allow the computer to enter low-power modes after a period of inactivity. The S3 sleep state is the default sleep state for Windows platforms. The S3 sleep state consumes only enough power to preserve memory contents and allow the computer
    to resume working quickly. Very few platforms support the S1 or S2 Sleep states.
    S1 Sleep Supported
    false
    S2 Sleep Supported
    false
    S3 Sleep Supported
    true
    S4 Sleep Supported
    true
    Platform Power Management Capabilities:Connected Standby Support
    Connected standby allows the computer to enter a low-power mode in which it is always on and connected. If supported, connected standby is used instead of system sleep states.
    Connected Standby Supported
    false
    Platform Power Management Capabilities:Processor Power Management Capabilities
    Effective processor power management enables the computer to automatically balance performance and energy consumption.
    Group
    0
    Index
    0
    Idle State Count
    3
    Idle State Type
    ACPI Idle (C) States
    Nominal Frequency (MHz)
    3301
    Maximum Performance Percentage
    100
    Lowest Performance Percentage
    48
    Lowest Throttle Percentage
    48
    Performance Controls Type
    ACPI Performance (P) / Throttle (T) States
    Platform Power Management Capabilities:Processor Power Management Capabilities
    Effective processor power management enables the computer to automatically balance performance and energy consumption.
    Group
    0
    Index
    1
    Idle State Count
    3
    Idle State Type
    ACPI Idle (C) States
    Nominal Frequency (MHz)
    3301
    Maximum Performance Percentage
    100
    Lowest Performance Percentage
    48
    Lowest Throttle Percentage
    48
    Performance Controls Type
    ACPI Performance (P) / Throttle (T) States
    Platform Power Management Capabilities:Processor Power Management Capabilities
    Effective processor power management enables the computer to automatically balance performance and energy consumption.
    Group
    0
    Index
    2
    Idle State Count
    3
    Idle State Type
    ACPI Idle (C) States
    Nominal Frequency (MHz)
    3301
    Maximum Performance Percentage
    100
    Lowest Performance Percentage
    48
    Lowest Throttle Percentage
    48
    Performance Controls Type
    ACPI Performance (P) / Throttle (T) States
    Platform Power Management Capabilities:Processor Power Management Capabilities
    Effective processor power management enables the computer to automatically balance performance and energy consumption.
    Group
    0
    Index
    3
    Idle State Count
    3
    Idle State Type
    ACPI Idle (C) States
    Nominal Frequency (MHz)
    3301
    Maximum Performance Percentage
    100
    Lowest Performance Percentage
    48
    Lowest Throttle Percentage
    48
    Performance Controls Type
    ACPI Performance (P) / Throttle (T) States
    Device Drivers:Analysis Success
    Analysis was successful. No energy efficiency problems were found. No information was returned.

    I've just updated my LAN driver and tested again. This is what i got:
    Power Efficiency Diagnostics Report
    Computer Name
    DARKORION11
    Scan Time
    2014-08-14T09:48:32Z
    Scan Duration
    60 seconds
    System Manufacturer
    System manufacturer
    System Product Name
    System Product Name
    BIOS Date
    03/18/2014
    BIOS Version
    0805
    OS Build
    9600
    Platform Role
    PlatformRoleDesktop
    Plugged In
    true
    Process Count
    77
    Thread Count
    1286
    Report GUID
    {25c91f45-b37e-445f-89b7-e2425a6c60f9}
    Analysis Results
    Errors
    Power Policy:Disk idle is disabled (Plugged In)
    The disk is not configured to turn off after a period of disk inactivity.
    System Availability Requests:System Required Request
    The device or driver has made a request to prevent the system from automatically entering sleep.
    Requesting Driver Instance
    ROOT\MEDIA\0000
    Requesting Driver Device
    DFX Audio Enhancer 11.1
    System Availability Requests:System Required Request
    The device or driver has made a request to prevent the system from automatically entering sleep.
    Requesting Driver Instance
    HDAUDIO\FUNC_01&VEN_10EC&DEV_0887&SUBSYS_10438445&REV_1003\4&3ad857fa&0&0001
    Requesting Driver Device
    Realtek High Definition Audio
    USB Suspend:USB Device not Entering Selective Suspend
    This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.
    Device Name
    USB Root Hub
    Host Controller ID
    PCI\VEN_8086&DEV_1E26
    Host Controller Location
    PCI bus 0, device 29, function 0
    Device ID
    USB\VID_8086&PID_1E26
    Port Path
    USB Suspend:USB Device not Entering Selective Suspend
    This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.
    Device Name
    Generic USB Hub
    Host Controller ID
    PCI\VEN_8086&DEV_1E26
    Host Controller Location
    PCI bus 0, device 29, function 0
    Device ID
    USB\VID_8087&PID_0024
    Port Path
    1
    USB Suspend:USB Device not Entering Selective Suspend
    This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.
    Device Name
    USB Composite Device
    Host Controller ID
    PCI\VEN_8086&DEV_1E26
    Host Controller Location
    PCI bus 0, device 29, function 0
    Device ID
    USB\VID_09DA&PID_90C0
    Port Path
    1,5
    USB Suspend:USB Device not Entering Selective Suspend
    This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.
    Device Name
    USB Composite Device
    Host Controller ID
    PCI\VEN_8086&DEV_1E26
    Host Controller Location
    PCI bus 0, device 29, function 0
    Device ID
    USB\VID_09DA&PID_9090
    Port Path
    1,6
    USB Suspend:USB Device not Entering Selective Suspend
    This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.
    Device Name
    Xbox 360 Controller for Windows
    Host Controller ID
    PCI\VEN_8086&DEV_1E26
    Host Controller Location
    PCI bus 0, device 29, function 0
    Device ID
    USB\VID_046D&PID_C21F
    Port Path
    1,7
    CPU Utilization:Processor utilization is high
    The average processor utilization during the trace was high. The system will consume less power when the average processor utilization is very low. Review processor utilization for individual processes to determine which applications and services contribute
    the most to total processor utilization.
    Average Utilization (%)
    8.94
    Platform Power Management Capabilities:PCI Express Active-State Power Management (ASPM) Disabled
    PCI Express Active-State Power Management (ASPM) has been disabled due to a known incompatibility with the hardware in this computer.
    Warnings
    Platform Timer Resolution:Platform Timer Resolution
    The default platform timer resolution is 15.6ms (15625000ns) and should be used whenever the system is idle. If the timer resolution is increased, processor power management technologies may not be effective. The timer resolution may be increased due to
    multimedia playback or graphical animations.
    Current Timer Resolution (100ns units)
    10005
    Maximum Timer Period (100ns units)
    156250
    Platform Timer Resolution:Outstanding Timer Request
    A program or service has requested a timer resolution smaller than the platform maximum timer resolution.
    Requested Period
    10000
    Requesting Process ID
    5024
    Requesting Process Path
    \Device\HarddiskVolume4\Program Files (x86)\Google\Chrome\Application\chrome.exe
    Platform Timer Resolution:Outstanding Timer Request
    A program or service has requested a timer resolution smaller than the platform maximum timer resolution.
    Requested Period
    10000
    Requesting Process ID
    1120
    Requesting Process Path
    \Device\HarddiskVolume4\Windows\System32\audiodg.exe
    CPU Utilization:Individual process with significant processor utilization.
    This process is responsible for a significant portion of the total processor utilization recorded during the trace.
    Process Name
    chrome.exe
    PID
    4868
    Average Utilization (%)
    2.39
    Module
    Average Module Utilization (%)
    \Device\HarddiskVolume4\Program Files (x86)\Google\Chrome\Application\36.0.1985.143\chrome_child.dll
    1.97
    0.19
    \SystemRoot\system32\ntoskrnl.exe
    0.11
    CPU Utilization:Individual process with significant processor utilization.
    This process is responsible for a significant portion of the total processor utilization recorded during the trace.
    Process Name
    chrome.exe
    PID
    348
    Average Utilization (%)
    1.07
    Module
    Average Module Utilization (%)
    \Device\HarddiskVolume4\Program Files (x86)\Google\Chrome\Application\36.0.1985.143\chrome.dll
    0.64
    \SystemRoot\system32\ntoskrnl.exe
    0.17
    \SystemRoot\System32\win32k.sys
    0.07
    CPU Utilization:Individual process with significant processor utilization.
    This process is responsible for a significant portion of the total processor utilization recorded during the trace.
    Process Name
    DFX.exe
    PID
    1988
    Average Utilization (%)
    1.02
    Module
    Average Module Utilization (%)
    \Device\HarddiskVolume4\Program Files (x86)\DFX\DFX.exe
    0.75
    \SystemRoot\system32\ntoskrnl.exe
    0.15
    \Device\HarddiskVolume4\Windows\SysWOW64\AudioSes.dll
    0.02
    CPU Utilization:Individual process with significant processor utilization.
    This process is responsible for a significant portion of the total processor utilization recorded during the trace.
    Process Name
    chrome.exe
    PID
    4284
    Average Utilization (%)
    0.54
    Module
    Average Module Utilization (%)
    0.35
    \Device\HarddiskVolume4\Program Files (x86)\Google\Chrome\Application\36.0.1985.143\chrome_child.dll
    0.17
    \SystemRoot\system32\ntoskrnl.exe
    0.01
    CPU Utilization:Individual process with significant processor utilization.
    This process is responsible for a significant portion of the total processor utilization recorded during the trace.
    Process Name
    audiodg.exe
    PID
    1120
    Average Utilization (%)
    0.43
    Module
    Average Module Utilization (%)
    \SystemRoot\system32\ntoskrnl.exe
    0.13
    \Device\HarddiskVolume4\Windows\System32\RltkAPO64.dll
    0.09
    \Device\HarddiskVolume4\Windows\System32\AudioEng.dll
    0.09
    CPU Utilization:Individual process with significant processor utilization.
    This process is responsible for a significant portion of the total processor utilization recorded during the trace.
    Process Name
    WWAHost.exe
    PID
    4840
    Average Utilization (%)
    0.39
    Module
    Average Module Utilization (%)
    \Device\HarddiskVolume4\Windows\System32\MP3DMOD.DLL
    0.20
    \Device\HarddiskVolume4\Windows\System32\RESAMPLEDMO.DLL
    0.12
    \SystemRoot\system32\ntoskrnl.exe
    0.00
    CPU Utilization:Individual process with significant processor utilization.
    This process is responsible for a significant portion of the total processor utilization recorded during the trace.
    Process Name
    chrome.exe
    PID
    1944
    Average Utilization (%)
    0.33
    Module
    Average Module Utilization (%)
    \Device\HarddiskVolume4\Program Files (x86)\Google\Chrome\Application\36.0.1985.143\libglesv2.dll
    0.07
    \SystemRoot\system32\ntoskrnl.exe
    0.06
    \Device\HarddiskVolume4\Windows\SysWOW64\atidxx32.dll
    0.06
    CPU Utilization:Individual process with significant processor utilization.
    This process is responsible for a significant portion of the total processor utilization recorded during the trace.
    Process Name
    explorer.exe
    PID
    2972
    Average Utilization (%)
    0.25
    Module
    Average Module Utilization (%)
    \SystemRoot\system32\ntoskrnl.exe
    0.08
    \SystemRoot\System32\win32k.sys
    0.05
    \Device\HarddiskVolume4\Windows\System32\WindowsCodecs.dll
    0.04
    Information
    Platform Timer Resolution:Timer Request Stack
    The stack of modules responsible for the lowest platform timer setting in this process.
    Requested Period
    10000
    Requesting Process ID
    5024
    Requesting Process Path
    \Device\HarddiskVolume4\Program Files (x86)\Google\Chrome\Application\chrome.exe
    Calling Module Stack
    \Device\HarddiskVolume4\Windows\SysWOW64\ntdll.dll
    \Device\HarddiskVolume4\Windows\SysWOW64\kernel32.dll
    \Device\HarddiskVolume4\Program Files (x86)\Google\Chrome\Application\36.0.1985.143\chrome_child.dll
    \Device\HarddiskVolume4\Windows\SysWOW64\kernel32.dll
    \Device\HarddiskVolume4\Windows\SysWOW64\ntdll.dll
    Platform Timer Resolution:Timer Request Stack
    The stack of modules responsible for the lowest platform timer setting in this process.
    Requested Period
    10000
    Requesting Process ID
    1120
    Requesting Process Path
    \Device\HarddiskVolume4\Windows\System32\audiodg.exe
    Calling Module Stack
    \Device\HarddiskVolume4\Windows\System32\ntdll.dll
    \Device\HarddiskVolume4\Windows\System32\AudioEng.dll
    \Device\HarddiskVolume4\Windows\System32\audiodg.exe
    \Device\HarddiskVolume4\Windows\System32\rpcrt4.dll
    \Device\HarddiskVolume4\Windows\System32\combase.dll
    \Device\HarddiskVolume4\Windows\System32\rpcrt4.dll
    \Device\HarddiskVolume4\Windows\System32\ntdll.dll
    \Device\HarddiskVolume4\Windows\System32\kernel32.dll
    \Device\HarddiskVolume4\Windows\System32\ntdll.dll
    Power Policy:Active Power Plan
    The current power plan in use
    Plan Name
    OEM Balanced
    Plan GUID
    {381b4222-f694-41f0-9685-ff5bb260df2e}
    Power Policy:Power Plan Personality (Plugged In)
    The personality of the current power plan when the system is plugged in.
    Personality
    Balanced
    Power Policy:802.11 Radio Power Policy is Maximum Performance (Plugged In)
    The current power policy for 802.11-compatible wireless network adapters is not configured to use low-power modes.
    Power Policy:Video quality (Plugged In)
    Enables Windows Media Player to optimize for quality or power savings when playing video.
    Quality Mode
    Optimize for Video Quality
    Battery:Analysis Success
    Analysis was successful. No energy efficiency problems were found. No information was returned.
    Platform Power Management Capabilities:Supported Sleep States
    Sleep states allow the computer to enter low-power modes after a period of inactivity. The S3 sleep state is the default sleep state for Windows platforms. The S3 sleep state consumes only enough power to preserve memory contents and allow the computer
    to resume working quickly. Very few platforms support the S1 or S2 Sleep states.
    S1 Sleep Supported
    false
    S2 Sleep Supported
    false
    S3 Sleep Supported
    true
    S4 Sleep Supported
    true
    Platform Power Management Capabilities:Connected Standby Support
    Connected standby allows the computer to enter a low-power mode in which it is always on and connected. If supported, connected standby is used instead of system sleep states.
    Connected Standby Supported
    false
    Platform Power Management Capabilities:Processor Power Management Capabilities
    Effective processor power management enables the computer to automatically balance performance and energy consumption.
    Group
    0
    Index
    0
    Idle State Count
    3
    Idle State Type
    ACPI Idle (C) States
    Nominal Frequency (MHz)
    3301
    Maximum Performance Percentage
    100
    Lowest Performance Percentage
    48
    Lowest Throttle Percentage
    48
    Performance Controls Type
    ACPI Performance (P) / Throttle (T) States
    Platform Power Management Capabilities:Processor Power Management Capabilities
    Effective processor power management enables the computer to automatically balance performance and energy consumption.
    Group
    0
    Index
    1
    Idle State Count
    3
    Idle State Type
    ACPI Idle (C) States
    Nominal Frequency (MHz)
    3301
    Maximum Performance Percentage
    100
    Lowest Performance Percentage
    48
    Lowest Throttle Percentage
    48
    Performance Controls Type
    ACPI Performance (P) / Throttle (T) States
    Platform Power Management Capabilities:Processor Power Management Capabilities
    Effective processor power management enables the computer to automatically balance performance and energy consumption.
    Group
    0
    Index
    2
    Idle State Count
    3
    Idle State Type
    ACPI Idle (C) States
    Nominal Frequency (MHz)
    3301
    Maximum Performance Percentage
    100
    Lowest Performance Percentage
    48
    Lowest Throttle Percentage
    48
    Performance Controls Type
    ACPI Performance (P) / Throttle (T) States
    Platform Power Management Capabilities:Processor Power Management Capabilities
    Effective processor power management enables the computer to automatically balance performance and energy consumption.
    Group
    0
    Index
    3
    Idle State Count
    3
    Idle State Type
    ACPI Idle (C) States
    Nominal Frequency (MHz)
    3301
    Maximum Performance Percentage
    100
    Lowest Performance Percentage
    48
    Lowest Throttle Percentage
    48
    Performance Controls Type
    ACPI Performance (P) / Throttle (T) States
    Device Drivers:Analysis Success
    Analysis was successful. No energy efficiency problems were found. No information was returned.

  • Motion 3 Won't Open After Installing

    Hi,
    I reinstalled Motion 3 after doing it 2 days ago because the beach ball keeps coming up and never leaves causing me to force quit. I let it stay up one night and when i awoke 8 hours later it was still up. thus, i reinstalled after trashing it. there's never any motion files in the library to delete and no motion files in the receipts. this time it won't open after installing it and booting down computer. I have lion 10.7.5   the fcp studio disk that i install for motion says version 3 but could have sworn on the computer when it was working it said motion 4. Any suggestions? did all my software updates too.
    Thanks,
    joe

    Motion 3 is part of Final Cut Studio 2. There are many threads on these boards about trying to get those apps to install properly on OS versions above 10.6.8. Here's one such thread. A search will bring up additional ones.
    Russ

  • My apps won't update after installing IOS 6.0.1. They get stuck. What's wrong?

    Apps won't update after installing IOS 6.0.1. They get stuck. What's wrong?

    You may of had a corrupted install. Connect to iTunes backup then restore. Or update the apps on itunes then sync to the iPhone

  • External keypad won't work after installing OS 7.

    External keypad won't work after installing OS 7. I have a "Zagg" keyboard that won't pair now to OS 7,...Why?

    They do work. I have one and mine is working. Have you tried to reset your iPad? HOlding down teh sleep and home keys until it reboots then try pairing again.
    A slightly more drastic thing is to go into the settings and reset all settings. THe downside, you will need to retweak your device but it can help fix keyboard glitches.

  • Fire fox won't open after installing update. But it shows in my task manager as running

    Firefox won't open after installing update 3.6.6 Solution page says problem has been solved, but the solution has been removed.
    == This happened ==
    Every time Firefox opened
    == After installing update 3.6.6 ==
    == User Agent ==
    Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; Trident/4.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0)

    Hello Chris.
    Hopefully this support article is what you need:
    https://support.mozilla.com/en-US/kb/Firefox+will+not+start

  • Macbook pro won't boot after installing update 10.9.3

    macbook pro won't boot after installing update 10.9.3

    Please read this whole message before doing anything.
    This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.
    The purpose of the test is to determine whether the problem is caused by third-party software that loads automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.
    Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode.
    Note: If FileVault is enabled, or if a firmware password is set, or if the startup volume is a Fusion Drive or a software RAID, you can’t do this. Ask for further instructions.
    Safe mode is much slower to start up and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal startup may also be somewhat slow.
    The login screen appears even if you usually login automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
    Test while in safe mode. Same problem?
    After testing, restart as usual (not in safe mode) and verify that you still have the problem. Post the results of the test.

  • Printer won't work after installing mountain lion?

    printer won't work after installing mountain lion?

    Assuming you've first checked Software Update to see if there are any updated drivers and it's still not working, you could try resetting the printing system.
    System Preferences>Print & Scan, Control+Click or Right Click on a printer on the left and select 'reset printing system'. All printers will be deleted and need to be added again.

Maybe you are looking for