Computer won't stop updating - cannot access start screen

When powering down the other night the system began an automatic update. It reached 100% and then sat there doing its thing with a note to not turn the computer off. The next day I found that the computer had shut itself off and when I tried to start it it again gave the message that it was updating and to not turn the computer off. I sat there for 2 hours watching the little balls going 'round and occasionally touching the screen to keep it from turning itself off.
Does anyone know how I stop this and get to my start screen?

Hello @Mocheman,
Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I understand that your desktop computer will not stop updating, and that you cannot access the start screen. I would be happy to help you, but first I would encourage you to post your product number for your computer. Below is a is an HP Support document that will demonstrate how to find your computer's product number. In addition, it will also help if you indicate which operating system you are using; and whether your operating system is 32 or 64 bit. The more information you can provide, the better!
How Do I Find My Model Number or Product Number?
Which Windows operating system am I running?
Is the Windows Version on My Computer 32-bit or 64-bit?
Please re-post with the necessary information, this way I will be able to research this further for you. I look forward to your reply!
Cheers!
MechPilot
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks” for helping!

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