Computer wont detect hardware when ipod is plugged in

I just got a brand new Ipod nano for my birthday and it has never worked on my computer, I have installed the software and uninstalled it many times, I've done all of the "5 r's" , and no matter what I do, my computer won't detect the hardware. Although, it does charge when I plug it in. My brother has an Ipod mini and my computer detects his. Also, when I plug my Ipod Nano into his computer it is detected.
When I am asked to restart my computer after I install the software, a blue screen comes up that says:
Stop: C000021a
Fatal System Error
The Windows Logon Proces terminated unexpectedly with a status of
0xc0000005
The system has been shut down.
I've been working on this for a few days and I still can't seem to get it to work. So frusterated!
PLEASE HELP!
Dell Inspiron 5150 Windows XP
Dell Inspiron 5150 Windows XP

ANY help would really be appreciated... My iPod is corrupted I think but I can't restore it due to the above problems so everything's going wrong.

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Computer wont detect hardware when ipod is plugged in

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