Computer wont recognize ipod

I just got a new laptop and it will not recognize my ipod plugged in the usb. Went back and tried old desktop and it will not recognize either. Any ideas why?

When you plug it in, does the iPod's screen change to indicate that it is connected (and/or charging)?
The latest iTunes may hide the sidebar.  To show the sidebar, from the menau bar, under View, select Show Sidebar.
With the sidebar visible, when you connect the iPod, it does not appear under DEVICES in the sidebar?

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