Computer wont recognize Zen Micro...HE

I got my Zen Micro on 9/2/05..and im already having problems with it. When i first started using it the day that i got it it was working fine. After about 2 days it started freezing. Then yesterday my computer wouldnt recognize it. The confusing thing is that my zen will charge, but im not able to add any more songs to it. I've tried it on 2 different computers and i've also tried uninstalling then installing the software on both...this hasnt helped. please help.

Try the solutions on this page (look for "connection problems" if it doesn't go to the right place), which is linked from this board's FAQs (which you should have read before posting). That page also has a "What is firmware?" entry.Message Edited by RBBrittain on 09-26-2005 04:9 AM

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Try the solutions on this page (look for "connection problems" if it doesn't go to the right place), which is linked from this board's FAQs (which you should have read before posting). That page also has a "What is firmware?" entry.Message Edited by RBBrittain on 09-26-2005 04:9 AM

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One day my zen wouldnt boot up, so i went through the maintenence menu and rebooted, cleaned up, and even formatted the hard dri've, but it still wouldnt boot up. I then stupidly went to the reload firmware button. From then on, I have not been able to get the automatic update or the downloaded firmware update to recognize the zen. My computer will recognize it but the update wont. I have scoured the web to try and find an answer to why it wont recognize the player or how to fix it, but to no avail.
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Lets use this thread for anyone having problems getting their computers to recognize their zen. I will start with my issue first to get this thing going.
For the first four days my zen micro synced great (even after I upgraded the firmware to 2.00.2)! I installed the "notmad" third party application and my windows explorer zen icon immediatly disappeared (The zen micro explorer was still there but no longer saw my Zen). When I unsinstalled "notmad" because it was bombing on me, my computer would no longer recognize or sync my Zen (it works ok on my computer at work). Here is what I found.
A - The USB recognizes it. However, if you connect your Zen, go into the device manager of the computer (right mouse click my computer, select manage, select device manager) you will see a yellow exclamation over the driver. If you double click it, it will also give you some bogus error about driver not installed and could not find WPD package call your hardware vendor.
B - If you try to reinstall Windows Media Player 0, it will also fail to install. If you look at the install logs for it you will find that it says it cannot find the "WPD" Package and that one does not exist on the computer.
C - Someting (either creative or notmad) removed the WPD software (Windows Portable Devices) and I cannot figure out where to get it and how to reinstall it's Reinstall XP service pack 2, that would be a nightmare.
D - To me the main issue is that the Windows Portable Devices (WPD) software appears to be gone? Is this part of the creative install or windows? Is anyone else seeing the same thing?
D - Thoughts? It is driving me CRAZY!
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Hello Ubalh766,
Welcome to Creative forums!
Stating the model of your ZEN, OS and WMP version should increase your chances of others replying to you in the forum. You can also check this Helpful hints and this thread.
By theway, you don't have to use big fonts when you post as everyone should be able to read it clearly using the default size.

My PC won't recognize Zen Micro- please h

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Thanks for the suggestion. Although I didn't download new drivers, after speaking with the motherboard manufacturer I went and bought an external powered USB dri've. This didn't really help, so I tried buying a new USB PCI card. Now it works perfectly. I guess there's a problem with my old USB port. Anyway, the tip indirectly solved my problem so thanks.
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Computer wont recognize Zen Micro...HE

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