Computers do not discover Apple Wireless device

I have tried to connect my TC via Ethernet both to a PC and a new iMac and when running the AirPort Utility, it says it cannot find any Apple wireless devices. I believe when trying different settings when it was working, I set it up as being connected via Ethernet to my network. Ever since, I cannot get the computers to find it. How can I reset it and start from scratch????

I have a similar problem. I am getting a strong signal from the Airport Extreme, but I have lost contact with the backup. Last night I reset the Time Capsule, and it worked. This morning I've lost it again.
Airport Utility won't let me manually try to reinstall, only seems to want to rescan....?

Similar Messages

Internet Connection - Your Apple wireless device does not have a valid IP.

I just bought an Apple TimeCapsule and set it up normally, following instructions to my Arris cable network on the Videotron provider here in Quebec, Canada. The TimeCapsule did appear as a wireless device on my MacBook Pro (after updating the AirPort software from the provided CD - as was instructed). I went through the whole installation process to obtain at the end this error:
Internet Connection - Your Apple wireless device does not have a valid IP.
The only provided instructions were to check the cable and then contact your Internet provider. Well it seems clear to me that if I contact my provider and say that the internet connection works fine directly on my computer, also fine through my "normal" wireless router but not with my new TimeCapsule, I won't get much of a response.
After a lot of research, a friend indicated the solution in my case.
You have to really reset the cable modem to convince it to start giving out IPs again.
To do this:
1. Unplug your TimeCapsule (possibly you might have to reset to factory defaults - see the documentation)
2. Unplug your cable modem
3. Reset your cable modem by pressing the reset button with a pen (or something) for several seconds.
4. Plug your cable modem back in and let it reboot/restart - until the lights are back on.
5. Plug in your TimeCapsule
Everything should now work and you can restart your AirPort set-up on your Mac.
Good luck!

My ISP is AOL. The service is DSL via a broadband modem. Somewhere during the setup process there appears to be a communicatiosn issue between the Airport Extreme Base Station and the DSL modem. When I hook the DSL modem directly to my iMac I can connect to the internet without any issues.
I tried the factory reset and the DSL modem reboot process described in other posts and seemed very close to success...until the internet setup step. That is where this issue first presented itself.

An error occurred while trying to access the Apple Wireless Device

Hello All;
I just bought an Airport Extreme Base Station today and am all ready having problems. I am running a PC. I connected a Motorola DSL model to the Airport's QAN port and then I connected the computer to one of the Ethernet ports. When I first loaded the software that came with it, things worked perfectly and I was able to connect to the internet. Then, when I opened up the configuration file, and try to enter the configuration manually, I receive the error ... "An error occurred trying to access the Apple Wireless Device. Make sure your network connection is valid and try again". When I try to open the Manual setup I get that error. Also why are the "settings" always grayed out ? I am connected ot the Internet but can't understand why I can't do a manual setup or change any of the settings. I reset my passwords and need to change them again but am unable to do that. Thanks for any help and advice you can give me.
Tim

I am about to return this unit to the store I bought it at. I keep getting an error 6753 whenever I try to do any kind of configuration. Most of the configuration options are grayed out in the setup utility anyway. There is a ton of stuff about this problem on the internet. There are a few solutions offered like modify the tcp/ip properties but I sure can't figure out what they're talking about. Not everyone who buys this is going to be tech savvy.
I'll call tech Support tonite and if they can't offer a permanent soultion, I'm returning the Airport Extreme and separate dsl modem tomorrow and getting a wireless dsl router specifically designed for the PC.
Tim

Error (-6722) occurred while trying to access the Apple Wireless device

I receive the following error when I press 'manual setup' or 'continue' from within the airport utility:
"An error ocurred while trying to access the Apple wireless device. Make sure your network connection is valid and try again
Error -6722"
Everything is working on the Airport express but I can't run the utility. Should I hazard a reset of the device to factory settings?

Aaaaaaand as I was writing that, I managed to fix it. Not sure how exactly. The variables that were used that worked:
On windows, running AU 5.5.2, right clicking upload firmware in the device list, choosing other, selecting a random firmware other than 7.3 (I think i ended up using 7.4.2) and clicking upload. Instead of trying to communicate with the APExpress, it directly uploaded the firmware and then it restarted, I got a crazy amber blink cycle I have never seen before (Three fast long blinks, and the three short fast blinks, repeat). Then it restarted and it was back to normal. Woohoo! There goes 5 hours of my life.

AirPort Utility was unable to find your Apple wireless device after restart

I keep getting this message when I try to setup my time capsule.
"The settings for this Apple wireless device have been successfully updated, but there was a problem re-joining the wireless network or finding the Apple wireless device. You may need to select your network from the AirPort menu and try again."
After this message, the time capsule cannot be seen in the airport utilities at all either, and requires a reset before it becomes visible again. I've tried renaming the network and the time capsule itself to shorter names without punctuation as I'd read sometimes helps, but it doesn't seem to work. I don't have an internet connection set up yet, but that shouldn't be a problem, as I've selected not to connect to the internet for now, and am just wanting to back up my computer for the moment. What is happening here?

probablythestrongest wrote:
I keep getting this message when I try to setup my time capsule.
"The settings for this Apple wireless device have been successfully updated, but there was a problem re-joining the wireless network or finding the Apple wireless device. You may need to select your network from the AirPort menu and try again."
After this message, the time capsule cannot be seen in the airport utilities at all either, and requires a reset before it becomes visible again.
Until you can complete the Time Capsule configuration process, I recommend that you connect it to your Mac with an Ethernet cable instead of depending on a Wi-Fi connection. That would make a lot of sense given the rest of your situation, as it would make your backup process a lot faster.

My iphone 4 bluetooth does not discover any other devices or phones having bluetooth and ofcourse does not pair with other bluetooth devices or phones? How can i transfer files to other devices through bluetooth? Thanx

My iphone 4 bluetooth does not discover any other devices or phones having bluetooth and ofcourse does not pair with other bluetooth devices or phones? How can i transfer files to other devices through bluetooth? Thanx

you can't tranfer files with the built in program that apple gives you, you may (i belevie) download an app that allows you

Unable to find apple wireless device

H
My connection to the internet was created by a technician from the ISP company who came and fitted everything and for my iMac it appears fine, as I can connect to the internet with my iMac but I am not sure how.
When I try to connect other hardware to the network eg iPod touch and Macbook. When I run the airport utility I get the response that Airport utility was unable to find any Apple wireless device.
I know that it maybe something very easy to fix but does anybody have any ideas, I can't find any suggestion in the Airport extreme user guide.
Look forward to you comments and help.
Thanks

James, welcome to the discussions!
Try the following.
Power down your Extreme.
Temporarily, connect an ethernet cable from one of the LAN <-> ports on the Extreme directly to your computer.
Now open AirPort Utility again and your Extreme should be identified so you can set it up. Once you have it configured, you can disconnect the ethernet cable if your computer will be connecting wirelessly.
Post back on your progress.

AirPort Utility is unable to fine any Apple wireless devices.

Just installed Airport Extreme. Went beautifully:
- iMac (OSX 10.5) can connect wirelessly to Internet,
- IBM ThinkPad (XP, SP-2) can connect wirelessly to Internet,
- iMac can print to printer connected to the USB port of the AE
But if I try to administer the AE from IBM ThinkPad rather than from he iMac, though, and the AirPort Utility simply responds that "AirPort Utility is unable to find any Apple wireless devices [RESCAN]. Even though it is currently connected to the Internet using one .
Do I have to join a network or otherwise tell he Windows machine about the AE somehow for it to "see" it? I don't know where to turn.
Apple's doc on this subject is typically nonexistent.
Any help is GREATLY appreciated.

I do not believe that I solve this easily. I have restarted everything, connected directly wtih CAT6, patched my XP, reset the AE, etc. The ThinkPad is a work computer, and I believe that my issue is most likely related to some level of super-firewall-encryption-keep-me-same-from-everything kind of stuff that has been installed by my company, stuff which I am not going to try to find, remove, or shut off just so I can configure the AE from here.
I have an old XP desktop connected to the AE through CAT6 that is able to read and manage the AE's configuration, and of course my iMac sees it perfectly. That will be good enough for now.
Thanks to all who suggested solutions.
KAS

My iPhone 4S will not discover any bluetooth devices since I updated to iOS7.

My iPhone 4S will not discover any bluetooth devices since I updated to iOS7. I have restored the phone to factory settings etc.. still not working! I have tried this on numerous devices, e.g. handsfree in car, ipad. Please help

Hello there, DonnaLou.
The following Knowledge Base article provides some pretty extensive steps for troubleshooting Bluetooth issues:
iOS: How to troubleshoot Bluetooth connections
http://support.apple.com/kb/TS4562
If you feel you have gone through all of these steps already, the article recoommends:
If the issue persists after restoring your iOS device in iTunes, contact Apple for support and service options.
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.

Error - 6753 "error accured while trying to access the apple wireless devic

Hi I have an Airport Extreme with time capsule 1TB. It worked fine with all my win XP and Macs at home but suddenly it started with the message in the header. it pops up " An Error accurred while trying to access Apple wireless device. Make sure your network connection is valid and try again. Error -6753.
What does it mean. I can access internet just fine and can print from the thing but can;t access my storage. Why is it happening? It all worked just fine before.
your advice will be much appreciated

Just a quick note: It says I have a macbook pro on my sigature. I do have one. I also connect a Dell XPS 600 (XP SP3), Dell 1420 laptop (Vista Ultimate), and an HP LaserJet 2420 (usually on the USB port, occasionally on the WAN ((RJ45))port. So far the airport has handled everything. I've had best results when setting it up from only the computer that uses the direct ethernet port. Add all the other stuff - wireless, USB - afterwards. Also, the Bonjour utility, which you can download from Apple's support site, is quite useful in setting up the printer.
If you want to see what the IP address of the airport actually is, you can go to Start, Run, type CMD (brings up a dos window), then type "ipconfig" (no quotes) and you will see an IP address for "default gateway". That is the address of the airport, when you have to use the "Other" option. Similarly, the command "ipconfig /all" (no quotes) will give you the IP addresses of all the devices connected to the airport.
OK, it wasn't such a short note.
Bon Chance - dave

HT1923 iTunes on my Windows Vista has failed to update over several weeks. Attempting uninstal/reinstall according to iTunes support page. Will not uninstall 'Apple Mobile Device Support' - goes to 99% then progress bar unwinds completely. Tried rebooting

iTunes on my Windows Vista has failed to update over several weeks. Audio will not play out. Attempting uninstal/reinstall according to iTunes support page. Will not uninstall 'Apple Mobile Device Support' - goes to 99% then progress bar unwinds completely. Tried rebooting. Any clues??

Hey petanque1,
Thanks for the question. I understand that you are experiencing issues installing iTunes for Windows. The following article outlines the error message you are receiving and a potential resolution:
iTunes 11.1.4 for Windows: Unable to install or open
http://support.apple.com/kb/TS5376
Some Windows customers may experience installation issues while trying to install or open iTunes 11.1.4.
Symptoms may include:
"The program can't start because MSVCR80.dll is missing from your computer"
"iTunes was not installed correctly. Please reinstall iTunes. Error 7 (Windows Error 126)”
"Runtime Error: R6034 - An application has made an attempt to load the C runtime library incorrectly"
"Entry point not found: videoTracks@QTMovie@@QBE?AV?$Vector@V?$RefPtr@VQTTrack@@@***@@$0A@VCrashOnOverf low@@***@@XZ could not be located in the dynamic link library C:\Program Files(x86)\Common Files\Apple\Apple Application Support\WebKit.dll”
Resolution
Follow these steps to resolve the issue:
Check for .dll files
1. Go to C:\Program Files (x86)\iTunes and C:\Program Files\iTunes and look for .dll files.
2. If you find QTMovie.DLL, or any other .dll files, move them to the desktop.
3. Reboot your computer.
Note: Depending on your operating system, you may only have one of the listed paths.
Uninstall and reinstall iTunes
1. Uninstall iTunes and all of its related components.
2. Reboot your computer. If you can't uninstall a piece of Apple software, try using theMicrosoft Program Install and Uninstall Utility.
3. Re-download and reinstall iTunes 11.1.4.
Thanks,
Matt M.

Airport utility can't find Apple wireless devices including Time Machine

I have a comcast high speed internet modem that is working, connected by Ethernet to a Time Machine. The Time Machine was working fine until this morning when I tried to reconnect to the internet wirelessly on my PowerBook G4. The Time Machine network wanted a WPA password but wouldn't accept the current password. I then tried to set up Time Capsule in the Time Machine dialog box, but it invoked the airport utility which says it can't find any Apple wireless devices. My Time Machine is now blinking amber at me, and I have tried unplugging, resetting, etc. I am on the internet via hardwire Ethernet connect through the Time Machine to the modem, but cannot get Time Machine to show green and cannot see any wireless devices in airport utility. Any suggestions, please?

set the TC to N+B/G do that using airport Utility. once done power off modem and the router. power on modem first then the router.

HT3624 additional airport express not showing in wireless device list

I have an additional AX to extend my WiFi but it's not showing in wireless device list; it is plugged in, next to base AX, did a hard-reset, amber light is blinking. Everything was working fine for a more than a year. Thank you for your help.

I don't use Xserve but when this happens to me:
I reset the express. I use a wireless Mac to "find" the Express. Need to select the network under the Airport icon. If not there then System prefs/netwrok/status/airport then drop down menu to preferred. If there select it and then select apply then back to that airport icon and finish by using the Airport Utility or in your case Admin utility. If not found in preferred then use the + button. I have never failed to "find" my "lost" network using this counter measure.
If you don't have a wireless Mac then do it with an ethernet connection.

TS1538 My ipod touch will not connect to itunes. I reset the ipod touch. uninstalled itunes and installed it. Turned off firewall however the device manager still does not show Apple mobile device usb. What should i do next? I have windows 7.

My ipod will not connect to itunes. I reset the ipod touch. uninstalled itunes and installed it. Turned off firewall however the device manager still does not show Apple mobile device usb. What should i do next? I have windows 7.

See:
iOS: Device not recognized in iTunes for Windows
I would start with
Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7

IPod Nano 6g not syncing - Apple Mobile Device Support can't install

i recently got iTunes working again on my computer. my grandfather wanted me to sync his old iPod Nano, so i did that and it worked fine. i then tried to sync my own iPod Nano 6g, and it gave me the error:
"An iPod has been detected, but it could not be identified properly. Please disconnect and reconnect the iPod, then try again.
If the problem persists, uninstall iTunes, then install iTunes again."
i tried reconnecting the iPod, of course, and then tried reinstalling iTunes, but the same error kept coming up. if i closed iTunes, then connected the iPod, i could find it in My Computer, but after opening iTunes it would give me the error and eject itself. i then tried all the stuff outlined here:
http://www.apple.com/support/itunes/ituneshelp/?kbase=TS1363&viewlocale=en_US
but that didn't help. i tried plugging the iPod into the USB ports at the back of the computer, but nope.
i soon discovered that Apple Mobile Device Support wasn't running or installed on the computer, and that that may be the source of the problem. however, i looked in my C:\Program Files\Common Files\Apple folder and there was a Apple Mobile Device folder. it didn't appear complete, though, as there wasn't the 'bin' folder needed to run AMDS properly. i renamed this Apple Mobile Device folder, adding an 'OLD' at the end, so as to not interrupt any times i would try to install AMDS in this folder properly.
i first tried a simple complete uninstall then reinstall of iTunes, but i noticed during the install that when the installer got to the stage of installing Apple Mobile Device Support, it would stop and then say 'rolling back action' and the loading bar would move backwards, before installing the rest of iTunes as normal. hence, AMDS was still uninstalled and my iPod still wasn't being recognized by iTunes.
i tried extracting the iTunesSetup.exe file, and then running the AppleMobileDeviceSupport.msi file separately, but it would give me the same rolling back action thing and it would end in 'installation interrupted, system was not modified, please try again later'. tried disabling my anti-virus then installing iTunes, then disabling my anti-virus and running the AppleMobileDeviceSupport.msi separately but nothing was different.
please help. why is Apple Mobile Device Support not installing? and is this actually the reason why my iPod is not syncing with iTunes? any insight would be appreciated. thanks.

i first tried a simple complete uninstall then reinstall of iTunes, but i noticed during the install that when the installer got to the stage of installing Apple Mobile Device Support, it would stop and then say 'rolling back action' and the loading bar would move backwards, before installing the rest of iTunes as normal. hence, AMDS was still uninstalled and my iPod still wasn't being recognized by iTunes.
On rare occasions on Windows XP systems, I've seen that effect produced when there are old files/folders for the netaapl.sys and usbaapl.sys drivers stuck down in your Windows Operating system folders. If that's afoot, the following (somewhat involved) procedure may be of some assistance:
http://discussions.apple.com/thread.jspa?messageID=11493765&#11493765

Computers do not discover Apple Wireless device

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