Concurrent Manager not processing the requests

Dear friends,
We are facing a serious issue with our production instance since morning.
The concurrent managers are not processing the requests. As its month closing, a lot of requests are being piled up in the Standard Manager's queue.
The Standard Manager is up. We have verified that by the processes at OS and Concurrent Manager Administer form as well.
The Conc Manager Admin form shows:
Actual process: 50
Target Process 50:
Running Requests: 50
Pending Requests: 304
However, when we check from Concurrent Requests form by selecting Status=Normal, Phase=Running, its showing only 6 requests as running and rest all in pending phase.
These requests are running for long and no other requests seem to being picked up by the CM.
an urgent help is required as its production environment and all the users are complaining.
Thanks.

Its R12.1.1 Apps with 11.1.0.7 DB
We have found the issue. In the Concurrent Manager Administer form, when we clicked on the Requests Button, it shows a lot of the following requests:
Check Event Alert - ALECTC
This request is not shown in Concurrent Requests form.
We found that the Alert mails were not being sent. At OS level, we found 50 ALECTC OS processes were running.
We killed those and immediately Standard Manager started picking up the pending requests.
I am not yet sure of ALECTC processes. Can someone explain ???
Thanks.

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