Conference Calls - Ending or disconnecting participants

I can make a call and add a call successfully. The problem I'm having is hanging up or releasing one of the calls I'm on.
The manual says select the "Conference" button and then "tap" the phone icon. Frankly, I see neither the Conference and only see the "End Call" button which hangs up on everybody. I'm sure I must be missing something - Suggestions ??
iPhone 4 iOS 5.0.1 Verizon

Hi! I have the same problem with my Pre Plus. Did anyone answer you?
Thanks!

Similar Messages

Conference call and get disconnect tone

Hi,
I had a issues as below:-
Now have 5 party in conference call, 2 from internal and 3 call to PSTN's user. Suddenly one of the PSTN user call are drop then the remaining user in conference call are hearding the disconnect tone for few minutes. May I know how to shorted the disconnect tone or totally no disconnect tone after the PSTN user disconnect? Please let me know how to solved this.
I using CUCM 6.1 and conference station 7936.
Thank you.

Hey! Most likely it is an engineering issue, should be fixed soon with the newest update.
Check this related thread: How to add caller to Facetime audio call in ios8?

How to hang up on conference call on CDMA without hanging up on the first one?

Is it possible to start a conference call and then disconnect with the second person called and stay on with the first on CDMA network?

When someone hangs up it still says conference call and then I am no longer able to make a new 3 way call.... the other person could be there on the phone still but it makes me wonder if i am being charged mins for the other person still cause it still shows conference still. Kinda bugs me. i came from T MOBILE and I could join calls and manage calls etc but on Verizon i cant do this....

Problem disconnecting a participant in call waiting and conference calls.

I have a Z10 running 10.3.2 on Verizon. I have not found a way to hang up on one caller in a call waiting or conference call without disconnecting all calls. The only option the screen offers is the end call button. I can switch between callers and merge calls just fine but if I try to end one of those calls, it will disconnect all participants and end the call completely. Does anybody have a solution to this?

Ok. So I completely forgot about this until the flag I put on the problem came up.
So it is working now and as you suggested I called Telusand they "pushed" the SIM and refreshed the switch "in the back". Have no clue what either of those actions entails the critical item being that it now works.
Thanks

How can I disconnect one caller from a conference call?

I am not able to disconnect one call from a conference call. I have tried everything and do not wish to end both calls, just one.

I'd love to clarify this information bdgooden. Unfortunately, your only option is to disconnect all lines. The other parties on the phone call can disconnect the line to end the call, but you only have the option of disconnecting all calls or waiting for the other party to end.
Thank you,
MichelleH_VZW
Follow us on Twitter @VZWSupport

Starkey Halo - Disconnecting from Conference Calls?

I use my Starkey Halo i110's as my telephone headset. (It's the only way I can understand others on the phone.)
I work from home. I use our company's conference calling provider extensively; sometimes 5-6 times a day or more. Occasionally, I will get dropped from a conference call. The conference calling host sees a normal call disconnect from Verizon Wireless (my wireless provider). Their carrier (AT&T) also sees a normal call disconnect from Verizon. Verizon sees a disconnect, but upstream from them. Verizon also claims that I am at the edge of service which I would dispute. There aren't many places in Central Florida where you can avoid seeing a cell tower. I am just SE of Tampa, about 20 miles as the crow flies from the airport.
I have tested with both an iPhone 5C and 5S, both with Verizon Wireless. I have had conference calls get dropped on both phones. In 3+ years, I have had no other dropped cell calls. Only the conference calls get dropped. I have had the dropped calls with the last version (or 2?) of iOS 7 and with iOS 8.0 and iOS 8.0.2.
The problem started about when I started wearing the Halos. That's been nearly four months now and it just occurred to me today that the Halos could be a significant part of the problem (I never claimed to be smart or quick....).
Do any other iPhone & Starkey users experience any dropped calls?

I received a reply fro Starkey tech support that told me the Halos couldn't issue an "end call" command. Consequently, the problem is not with the Halos.
I am relieved.

Conference Call Disconnects At Same Point Every Time

Each time I make a conference call on my iPhone, it disconnects after no more than 15 minutes. It just hangs up. I'm not sure what happens. I don't have any other problems with it. Is anyone else having this problem when making a conference call?

My husband has been experiencing the same problem. I wonder if there is a standard time-out because it always seems to be after 15 minutes.

Conference Call Single Disconnect

How can you be on a 3 way (or more) conference call, dial a number & hang up the number you dialed while staying on the original conference call?

it has nothing to do with your phone model. this is just part of verizon. you can't even do this on the 4g lte network with a brand new iphone 5 or samsung galaxy 3s.
i have to do this every day...here's a daily life example from my sales job: I'm team-calling a sales prospect with a colleague. I initiate a 3-way call to a prospect, get their voicemail, then have to hang up on my colleague to end the call to the prospect.

I am using Iphone 5. Since the last 3 weeks the phones has been acting weird. on dialling a call it get hung on disconnecting it stays on the call ending screen only. this happens for atleast 5 to 7 minutes and then it gets to normal

I am using Iphone 5. SInce the last 3 weeks the phones has been acting weird. on dialling a call it get hung on disconnecting it stays on the call ending screen only. this happens for atleast 5 to 7 minutes and then it gets to normal or the other way is to turn the device off and then turn it on. the phones also running slow and therefore at times becomes very cumbersome. a few of my friends have also been having the same problems.
I have taken the phone to the service outles but the best they did was to reboot the phone it works fine for a day or two but again the same issue.
Can anyone share any info on it?

I'm glad to hear that they replaced your phone. Any experience I have had with Apple customer service and/or Genius bar has been extremely positive. While I have had positive outcomes from trouble with other phones in the past, they are not as quick and friendly. I had a Motorola phone and a Samsung phone go bad several years ago and warranty work through AT&T required that I wait for a replacement unit and then mail back the original unit to keep from being charged for the device. This usually meant almost a week without a phone. Nice to walk into Apple and walk out with a replacement device. Enjoy your phone.

How do i end one call while in conference call on iphone 4

i have the iphone 4 from sprint and i was wondering how do you end one call while in a conference call ? after i merge the two calls together how do i end one call with out having to end all calls at once ? PLEASE HELP ME !!!!!

See the User Guide, page 59:
http://manuals.info.apple.com/en_US/iphone_user_guide.pdf

Outbound call doesn't disconnect after call end

Have you ever seen something like it:
I make a call from my ip phone (3911 or 6921) to an external phone (ex: cell phone: 084645727) and the call works fine, but when cell phone turned off the call, on my ip phone the call still connected, ip phone show me on display that the call still active, the call is just disconnect when I put the phone onhook.
I use CUCMBE: 7.1.3(SU2)
Cisco 2821 : c2800nm-spservicesk9-mz.124-20.T4.bin
debug vpm signal
BHEGV1#R2 Got Event R2_ALERTING
*Nov 25 07:42:36: show voice call status
CallID     CID ccVdb      Port             DSP/Ch Called #   Codec    Dial-peers
0xD8803    20E8 0x48177B78 0/1/0:0.3        0/1:1 *2125463737 g711ulaw 7500/40
0xD8847    1C9D 0x48177B78 0/1/0:0.1        0/1:3   7434       g711ulaw 1/7500
0xD88B2    26E8 0x48177B78 0/1/0:0.28       0/1:5 *087068998 g711ulaw 7500/30
0xD88B6    27E8 0x48177B78 0/1/0:0.27       0/1:2 *084645727 g711ulaw 7500/30 (it is my call)
0xD88BD    1D22 0x48177B78 0/1/0:0.2        0/1:4   7491       None      1/7500
0xD88C0    28E8 0x48177B78 0/1/0:0.22       0/1:6 *084743874 g711ulaw 7500/30
After cell phone turned off the call, the debug vpm signal just show me it:
*Nov 25 07:42:50: htsp_process_event: [0/1/0:0(27), R2_Q421_OG_ANSWER, E_DSP_SIG_1100]
Does anybody could help me !
Regards.

Hi All
I had this issue with Oi and EBT, not sure if this is the same, but i had an issue where the Voice channel in clearfwd - I was facing the Bug CSCtd74470, there a workaround but the upgrade of the GW to Version 15 works properly, the output of the "sh vo po sum | include clearfwd" will confirm if this is your case.
Also in others situations I solved my issue applying the command timeouts call-disconect 3, under E1 Port
Please rate this post
Cheers
Bruno Rangel
"Se você quiser alguém em quem confiar, confie em si mesmo. Quem acredita sempre alcança"
Renato Russo

External callers unable to join conference calls

Scenario: A conference call is set up using the scheduler. Lync users are able to join the conference calls. Users from outside PSTN are unable to join the call. They get to the attendant, and are told they are being joined to the
conference, then get a message "Sorry, I can't seem to connect you to your meeting right now. Goodbye." and the call disconnects.
Looking at call traces, I see the following error messages in the CAAServer log:
Component: CAAServer
Level: TL_ERROR
Flag: TF_DIAG
Function: CaaCall.EndTransfer
Source: caacall.cs(3631)
Local Time: 08/26/2014-18:28:36.161
Sequence# : 0001BE31
CorrelationId : 64624070
ThreadId : 0BA8
ProcessId : 0BB0
CpuId : 0
Original Log Entry :
TL_ERROR(TF_DIAG) [0]0BB0.0BA8::08/26/2014-22:28:36.161.0001be31 (CAAServer,CaaCall.EndTransfer:caacall.cs(3631))[64624070]ConferenceFailureException. ConferenceID=[91127] InstanceID=[b64b9467-db72-41bb-a2b5-673d76777ea4]
Component: CAAServer
Level: TL_ERROR
Flag: TF_DIAG
Function: CaaCall.HandleUnexpectedException
Source: caacallerrorhandling.cs(51)
Local Time: 08/26/2014-18:28:36.226
Sequence# : 0001D265
CorrelationId : 64624070
ThreadId : 0BA8
ProcessId : 0BB0
CpuId : 2
Original Log Entry :
TL_ERROR(TF_DIAG) [2]0BB0.0BA8::08/26/2014-22:28:36.226.0001d265 (CAAServer,CaaCall.HandleUnexpectedException:caacallerrorhandling.cs(51))[64624070][Enter] exception=[Microsoft.Rtc.Collaboration.ConferenceFailureException:The operation failed due to a response
from the server. For more information, examine the properties on the exception and inner exception.
   at Microsoft.Rtc.Signaling.SipAsyncResult`1.ThrowIfFailed()
   at Microsoft.Rtc.Signaling.Helper.EndAsyncOperation[T](Object owner, IAsyncResult result)
   at Microsoft.Rtc.Collaboration.McuSession.EndSendCommandInternal(IAsyncResult result)
   at Microsoft.Rtc.Collaboration.AudioVideo.AudioVideoMcuSession.EndTransfer(IAsyncResult result)
   at Microsoft.LiveServer.Caa.CaaCall.EndTransfer(IAsyncResult asyncResult, Boolean& retry, Exception& caught)
Detected at System.Environment.get_StackTrace()
   at Microsoft.Rtc.Collaboration.ConferenceFailureException..ctor(String message, Exception innerException)
   at Microsoft.Rtc.Collaboration.Conferencing.SendCommandAsyncResult.CreateConferenceFailureException(ConferenceCommandResponse commandResponse, Exception innerException)
   at Microsoft.Rtc.Collaboration.Conferencing.SendCommandAsyncResult.ProcessCccpResponse(SipMessageData messageData, responsetype response, Boolean& isPendingResponse)
   at Microsoft.Rtc.Collaboration.Conferencing.SendCommandAsyncResult.ProcessStatusMessage(SipMessageData statusMessageData, responsetype response)
   at Microsoft.Rtc.Collaboration.Conferencing.StatusMessageReceivedWorkItem.Process()
   at Microsoft.Rtc.Signaling.AsyncWorkitemQueue.ProcessItems()
   at Microsoft.Rtc.Signaling.SerializationQueue`1.ResumeProcessing()
   at Microsoft.Rtc.Signaling.SerializationQueue`1.ResumeProcessingCallback(Object state)
   at Microsoft.Rtc.Signaling.QueueWorkItemState.ExecuteWrappedMethod(WaitCallback method, Object state)
   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
   at System.Threading._ThreadPoolWaitCallback.PerformWaitCallbackInternal(_ThreadPoolWaitCallback tpWaitCallBack)
   at System.Threading._ThreadPoolWaitCallback.PerformWaitCallback(Object state)] m_conferenceID=[91127] m_conferenceUri=[sip:[email protected];gruu;opaque=app:conf:focus:id:4TPY99KF] InstanceID=[b64b9467-db72-41bb-a2b5-673d76777ea4]
Component: CAAServer
Level: TL_ERROR
Flag: TF_DIAG
Function: CaaCall.HandleUnexpectedException
Source: caacallerrorhandling.cs(51)
Local Time: 08/26/2014-18:28:36.226
Sequence# : 0001D265
CorrelationId : 64624070
ThreadId : 0BA8
ProcessId : 0BB0
CpuId : 2
Original Log Entry :
TL_ERROR(TF_DIAG) [2]0BB0.0BA8::08/26/2014-22:28:36.226.0001d265 (CAAServer,CaaCall.HandleUnexpectedException:caacallerrorhandling.cs(51))[64624070][Enter] exception=[Microsoft.Rtc.Collaboration.ConferenceFailureException:The operation failed due to a response
from the server. For more information, examine the properties on the exception and inner exception.
   at Microsoft.Rtc.Signaling.SipAsyncResult`1.ThrowIfFailed()
   at Microsoft.Rtc.Signaling.Helper.EndAsyncOperation[T](Object owner, IAsyncResult result)
   at Microsoft.Rtc.Collaboration.McuSession.EndSendCommandInternal(IAsyncResult result)
   at Microsoft.Rtc.Collaboration.AudioVideo.AudioVideoMcuSession.EndTransfer(IAsyncResult result)
   at Microsoft.LiveServer.Caa.CaaCall.EndTransfer(IAsyncResult asyncResult, Boolean& retry, Exception& caught)
Detected at System.Environment.get_StackTrace()
   at Microsoft.Rtc.Collaboration.ConferenceFailureException..ctor(String message, Exception innerException)
   at Microsoft.Rtc.Collaboration.Conferencing.SendCommandAsyncResult.CreateConferenceFailureException(ConferenceCommandResponse commandResponse, Exception innerException)
   at Microsoft.Rtc.Collaboration.Conferencing.SendCommandAsyncResult.ProcessCccpResponse(SipMessageData messageData, responsetype response, Boolean& isPendingResponse)
   at Microsoft.Rtc.Collaboration.Conferencing.SendCommandAsyncResult.ProcessStatusMessage(SipMessageData statusMessageData, responsetype response)
   at Microsoft.Rtc.Collaboration.Conferencing.StatusMessageReceivedWorkItem.Process()
   at Microsoft.Rtc.Signaling.AsyncWorkitemQueue.ProcessItems()
   at Microsoft.Rtc.Signaling.SerializationQueue`1.ResumeProcessing()
   at Microsoft.Rtc.Signaling.SerializationQueue`1.ResumeProcessingCallback(Object state)
   at Microsoft.Rtc.Signaling.QueueWorkItemState.ExecuteWrappedMethod(WaitCallback method, Object state)
   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
   at System.Threading._ThreadPoolWaitCallback.PerformWaitCallbackInternal(_ThreadPoolWaitCallback tpWaitCallBack)
   at System.Threading._ThreadPoolWaitCallback.PerformWaitCallback(Object state)] m_conferenceID=[91127] m_conferenceUri=[sip:[email protected];gruu;opaque=app:conf:focus:id:4TPY99KF] InstanceID=[b64b9467-db72-41bb-a2b5-673d76777ea4]
Component: CAAServer
Level: TL_ERROR
Flag: TF_DIAG
Function: CaaCall.TransferCompletedQueued
Source: caacall.cs(3739)
Local Time: 08/26/2014-18:28:36.231
Sequence# : 0001D269
CorrelationId : 64624070
ThreadId : 0BA8
ProcessId : 0BB0
CpuId : 2
Original Log Entry :
TL_ERROR(TF_DIAG) [2]0BB0.0BA8::08/26/2014-22:28:36.231.0001d269 (CAAServer,CaaCall.TransferCompletedQueued:caacall.cs(3739))[64624070]Call Transfer Failed. InstanceID=[b64b9467-db72-41bb-a2b5-673d76777ea4]
The unexpected error entry includes this information in the diagnosticUtils section:
Component: CAAServer
Level: TL_INFO
Flag: TF_DIAG
Function: DiagnosticUtils.TryCreateSignalingHeader
Source: diagnosticutils.cs(269)
Local Time: 08/26/2014-18:28:36.231
Sequence# : 0001D268
CorrelationId :
ThreadId : 0BA8
ProcessId : 0BB0
CpuId : 2
Original Log Entry :
TL_INFO(TF_DIAG) [2]0BB0.0BA8::08/26/2014-22:28:36.231.0001d268 (CAAServer,DiagnosticUtils.TryCreateSignalingHeader:diagnosticutils.cs(269))Creating SignalingHeader for InstanceID=[b64b9467-db72-41bb-a2b5-673d76777ea4], header-name=[ms-diagnostics], header-value=[10010;Reason="Gateway
side Media negotiation failed";Source="LYNC-FE.itprocare.com";component="MediationServer";sipresponsetext="Invite with Replaces failed because Gateway side reinvite failed.";DialogID="f94f35b9-7f5d-4bcd-94a8-de0fb2d8c4c6;df1bec7e24;24010080"]
Which matches up with an error in the SIP trace:
TL_INFO(TF_PROTOCOL) [0]0DEC.0A48::08/26/2014-22:28:36.151.0001ac66 (SIPStack,SIPAdminLog::TraceProtocolRecord:SIPAdminLog.cpp(125))$$begin_record
Trace-Correlation-Id: 3329945913
Instance-Id: 00000688
Direction: outgoing
Peer: lync-fe.itprocare.com:51307
Message-Type: response
Start-Line: SIP/2.0 491 Invite with Replaces failed because Gateway side reinvite failed.
From: <sip:[email protected];gruu;opaque=app:conf:audio-video:id:4TPY99KF>;tag=26f350618b;epid=6DF0663499
To: <sip:[email protected];gruu;opaque=srvr:MediationServer:BMFt1DuKo1KYsGtnqeobCwAA;grid=9d179e4c3aeb4fd7aedd36d7853ad98b>;epid=26F55811B8;tag=2e6beef249
CSeq: 5 INVITE
Call-ID: af099053-d8aa-4ca4-9820-936e8522611c
Via: SIP/2.0/TLS 10.160.1.47:51307;branch=z9hG4bKeb2e7ed6;ms-received-port=51307;ms-received-cid=9B00
CONTENT-LENGTH: 0
P-ASSERTED-IDENTITY: <sip:5853307343;[email protected];user=phone>
SERVER: RTCC/4.0.0.0 MediationServer
ms-diagnostics: 10010;source="LYNC-FE.itprocare.com";reason="Gateway side Media negotiation failed";component="MediationServer";SipResponseText="Invite with Replaces failed because Gateway side reinvite failed."
ms-diagnostics-public: 10010;reason="Gateway side Media negotiation failed";component="MediationServer";SipResponseText="Invite with Replaces failed because Gateway side reinvite failed."
ms-endpoint-location-data: NetworkScope;ms-media-location-type=intranet
Message-Body: –
$$end_record
The trunks are configured with REFER off and MediaBypass Off.
We have recently moved to a direct SIP trunk from a vendor on Microsoft's Certified list.
Lync version is 2010, with the latest CUs applied. All other calling appears to be working correctly. The certificate on the servers are using the SHA1 algorithm (I have seen some similar issues discussed if this was not the case.)
At this point, I have reached the end of my immediate troubleshooting skills with this system. Can anyone offer any suggestions as to what might be going on here?
Thanks for any help.
-Tim

Hi,
Please check if the default gateway associated to the Mediation Server is up or not.
Please check if Media traffic on the Gateway be blocked with the issue of wrong encryption. Make sure it is using SRTP (not RTP). If you use RTP, please change it and then test again.
Best Regards,
Eason Huang
Eason Huang
TechNet Community Support

Do I get full conference call management options on iPhone 6 model A1549 if using it with GSM carriers?

I have iPhone 6 model A1549, bought from and currently using with Verizon. You all must be aware that we can use the same phone for GSM carriers like at&t as well. Now we all know that some of the features related to conference calling are not available on CDMA carriers, like we cant have more than 2 callers, and we can't manage conference calls by making the conversation with one party private for some time and again switching back to conference mode, disconnecting a particular party instead of having to end the entire call etc. reference link- iPhone: Understanding phone features - Apple Support These features are available on GSM models and carriers, I just wanted to ask if I use a GSM SIM from a GSM carrier on this model, do I get these additional conference call management options or I am restricted to Verizon like experience while being on at&t (and while using the at&t SIM in this model)

Yes, I am dealing with this right now on at&t with a 6 plus. I've been down the same road as you. I got it to work with a windows phone yesterday but not my 6 plus when I switched back to the iPhone. My wifes 6 works fine. I believe it is an at&t issue and not an 8.3 issue. After dealing through several levels of support at at&t, they are telling me it has to do with their transition to hd voice. Some people are having this issue because they are updating their system and some peoples phone profile, on phones that have hd voice capabilities, are not getting added to their line and call forwarding will not work without it. I have a trouble ticket open to their engineering dept and they promise it will work for me on or before the 24th of april. Engineering has to build my phones profile so call forwarding will work with my iPhone.
This is frustrating because like you, I need to forward my calls because I have no signal in my office and need to forward to another phone so I can get my calls. If at&t would quit dragging their feet and enable wifi calling, this wouldn't be an issue for me. I would suggest you put more pressure on at&t and escalate this until it gets resolved. Or put your sim in a phone that does not have hd voice capability and see if it works then.
Good luck. I'm keeping my fingers crossed this will be fixed for me on or before the 24th. We'll see.
EDIT: I see you did put it in another phone and it worked. That backs up that the issue is at&t and their hd voice upgrades. They had no explanation as to why some work and some don't, but have them make sure a profile for your phone is on the line. If not, they'll need to build one for the phone so that it''l work. At least that's the story for now. Like I said, I'll know more in a day or two.

How do I hang up on a conference call

Need Help Here! How do I hang up on a conference 3-way call without completly diconnct the call?

Tap on the 'i' next to the word Conference at the top of the screen, and choose which call to end.
If this option doesn't appear, your carrier may not support disconnecting from individual calls in a conference call, and you may have to ask the relevant party to disconnect.

Conference call dropped

We were able to use conference call for 20 senior management in the monthly meeting. In the last meeting, 8 conference calls dropped middle of meeting.
Nothing changes in existing configuration. I have checked in CUCM Server, System > Service Parameter > Call Manager > Clusterwide parameter>
Drop Ad Hoc Conferenece : Never
Advanced Ad Hoc Conference Enable : True
Great appreciated someone advice me above issue.

Does the call actually end when the conference drops or does the audio just stop (one way or no way audio)? If you have Call Detailed Records (CDR) enabled you can check the disconnect reason of the call. If you don't and you have detailed call manager traces you can take a look there to see why the calls dropped if they actually cleared the call.

Conference Calls - Ending or disconnecting participants

Similar Messages

Maybe you are looking for