Config-Archive Issue on PI 1.3

Hi Everyone,
      Customer has recently installed PI 1.3 software, and then used it to back up  or restore devices' config. However, when imported all devices into PI 1.3 by csv template and set up some setting about schedule daily job of configuration-archives, we found that the status of the lastest archive still displayed the initial inventory collection on "Configuration Archives", it seems that PI can't automatically get devices' configuration daily, however we can find the schedule jobs display success. That's so weird.
       Most of devices are Cisco 800 series(such as 871、887 etc) and two of them are WLC(5500 and 7500), all version of them satisfy with PI 1.3 Support devices datasheet's requestment.
       All of devices have been added into ACS 5.4 and used TACACS + to authenticate user by AD account. PI just uses local account to login and uses 15-level username and password to telnet devices to get their configuration file. In LMS case , we can try to edit the prompt symbol in tacacs file on lms server. In this case, we have checked the ACS AAA report and found that the PI has normally used some commands to get configuration such as show running-config, copy etc.
       Please give some advices, thx in advance.
Regards,
Tira

Any update?

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    LMS-SERVER -> WLC-DEVICE TCP D=22 S=56332 Push Ack=673584795 Seq=2323888457 Len=44 Win=33072 Options=
    LMS-SERVER -> WLC-DEVICE TCP D=22 S=56332 Push Ack=673584839 Seq=2323888501 Len=44 Win=33072 Options=
    LMS-SERVER -> WLC-DEVICE TCP D=22 S=56332 Push Ack=673584883 Seq=2323888545 Len=44 Win=33072 Options=
    LMS-SERVER -> WLC-DEVICE TCP D=22 S=56332 Push Ack=673584927 Seq=2323888589 Len=44 Win=33072 Options=
    LMS-SERVER -> WLC-DEVICE TCP D=22 S=56332 Push Ack=673584971 Seq=2323888633 Len=44 Win=33072 Options=
    LMS-SERVER -> WLC-DEVICE TCP D=22 S=56332 Push Ack=673585015 Seq=2323888677 Len=44 Win=33072 Options=
    LMS-SERVER -> WLC-DEVICE TCP D=22 S=56332 Ack=673585075 Seq=2323888721 Len=0 Win=33072 Options=
    LMS-SERVER -> WLC-DEVICE UDP D=161 S=53008 LEN=77
    LMS-SERVER -> WLC-DEVICE TCP D=22 S=56332 Push Ack=673585075 Seq=2323888721 Len=44 Win=33072 Options=
    LMS-SERVER -> WLC-DEVICE TCP D=22 S=56332 Ack=673585135 Seq=2323888765 Len=0 Win=33072 Options=
    LMS-SERVER -> WLC-DEVICE TCP D=22 S=56332 Push Ack=673585135 Seq=2323888765 Len=68 Win=33072 Options=
    LMS-SERVER -> WLC-DEVICE TCP D=22 S=56332 Push Ack=673585203 Seq=2323888833 Len=44 Win=33072 Options=
    LMS-SERVER -> WLC-DEVICE TCP D=22 S=56332 Ack=673585735 Seq=2323888877 Len=0 Win=33072 Options=
    LMS-SERVER -> WLC-DEVICE TCP D=22 S=56332 Push Ack=673585735 Seq=2323888877 Len=44 Win=33072 Options=
    LMS-SERVER -> WLC-DEVICE TCP D=22 S=56332 Ack=673585735 Seq=2323888921 Len=0 Win=33072 Options=
    LMS-SERVER -> WLC-DEVICE TCP D=22 S=56332 Ack=673587523 Seq=2323888921 Len=0 Win=33072 Options=
    LMS-SERVER -> WLC-DEVICE TCP D=22 S=56332 Push Ack=673587523 Seq=2323888921 Len=36 Win=33072 Options=
    LMS-SERVER -> WLC-DEVICE TCP D=22 S=56332 Push Ack=673587523 Seq=2323888957 Len=128 Win=33072 Options=
    LMS-SERVER -> WLC-DEVICE TCP D=22 S=56332 Ack=673587524 Seq=2323889085 Len=0 Win=33072 Options=
    LMS-SERVER -> WLC-DEVICE TCP D=22 S=56332 Fin Ack=673587524 Seq=2323889085 Len=0 Win=33072 Options=
    LMS-SERVER -> WLC-DEVICE TCP D=22 S=56446 Syn Seq=3874994962 Len=0 Win=49640 Options=
    LMS-SERVER -> WLC-DEVICE TCP D=22 S=56446 Ack=754769594 Seq=3874994963 Len=0 Win=50040
    LMS-SERVER -> WLC-DEVICE TCP D=22 S=56446 Fin Ack=754769594 Seq=3874994963 Len=0 Win=50040
    LMS-SERVER -> WLC-DEVICE TCP D=22 S=56446 Rst Seq=3874994964 Len=0 Win=50040
    LMS-SERVER -> WLC-DEVICE TCP D=22 S=56446 Rst Seq=3874994964 Len=0 Win=0
    Kind Regards
    James

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