Config.msi and folder permission preventing Installation

Please help - i have been using iTunes for many years and i was extremely happy with the product unitl recently. I tried to update the version of iTunes but it returned an error and asked me to download the manual version. this was completed and run (as an administrator) where i was again given an eror - you do not have permission to J:\config.msi Checking the permissions i noted that the folder only had read permisssion, this was changed and the install run again. the same error occured. I check the folder's permissions and it hadd reverted back to read only access!
I went to extremes - i uninstalled ALL apple products as per instruction on your site (discussion post - Topic: can't install 7.6 due to config.msi access error message)- restarted the machine - ensured that the file were not present, then tried again SUPRISE - it did not work - same error! this has been repeated and i am now at a complete loss.
Please help as my ipod is now an expensive paper weight!

I was able to fix this issue. I went into the task manager and ended the msiexec.exe processes. There were a few of them already active when I looked in the task manager, so I just ended all of them. One of them will be tied to the installer you're trying to use, but that's okay, just try to install it again once you have ended all of the msiexec.exe processes, and it should work.

Similar Messages

I am missing the file itunes.msi and can't upgrade to 10.5, please advise a fix

Tryin to download latest update for itunes.
get error message that update process not finding the file itunes.msi and therefore the update installation stops.
And I can't uninstall itunes from Control Panel.........as it also needs this file to uninstall.
What to do?

There is a Microsoft fixit for uninstall problems which I haven't tried yet, but it is worth a go;
http://support.microsoft.com/mats/Program_Install_and_Uninstall
I would be interested to know if it works, otherwise:
This type of problem can usually be fixed with the Microsoft installer cleanup utility.
Unfortunately the Microsoft Installer Cleanup utility has been withdrawn by Microsoft because of compatibility issues with Microsoft Office so you will need to find a copy elsewhere – the installer is msicuu2.exe. You need version 3.
Google msicuu2.exe download
mydigitallife in the above search has a copy of version 3
Check for malware before installing it.
After installing, To run the program – All Programs>>Windows Install
If you get permission denied error, Try Run as Administrator – an option if you right click on the program.
Now use the following method to remove iTunes and its components:
XP
http://support.apple.com/kb/HT1925
Vista
http://support.apple.com/kb/HT1923
*If you hit a problem with one of the uninstalls don't worry*, carry on with the deleting of files and folders as directed in the method.
When you get to deleting Quicktime files in the system32 folder as advised in the method, you can delete any file or folder with Quicktime in the name.
Restart your PC.
Run the Microsoft Installer Cleanup Utility. (Start > All Programs > Windows Install Clean Up)
Remove any references you find to the programs you removed - strictly speaking you only need to worry about those programs where the uninstall failed.
If you don’t see an entry for one of the programs that did *not* uninstall, look out for entries that start All Users that are blank entries or have numeric entries that look like version numbers e.g. 7.x for Quicktime or 1.x for Bonjour.
restart your PC
Download iTunes if you haven't already done so:
http://www.apple.com/itunes/download/
Try installing iTunes.

When I try to upload the lates version of iTunes, it tells me to enter an alternate path to a folder containing the installation package iTunes.msi. What does this mean as I can't seem to find any such folder and now I cannot uninstall Itunes either

when I try to upload the latest version of iTunes, it tells me to enter an alternate path to a folder containing the installation package iTunes.msi. What does this mean as I can't seem to find any such folder and now I cannot uninstall Itunes either

For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it, which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
tt2

Attempting to update my itunes and a box stating this pops up "the feature you are trying to use is on a network resource that is unavailable. Click OK to try again, or enter an alternate path to a folder containing the installation package iTunes.64.msi

Atthempting to update my itunes and a box stating this pops up "the feature you are trying to use is on a network resource that is unavailable. Click OK to try again, or enter an alternate path to a folder containing the installation package iTunes.64.msi

(1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
(2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
(3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
(4) In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
(5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

I am trying to install itunes 10.5 but I get an error message that says click ok to try again or enter an alternate path to a folder containing the installation package iTunes.msi...I try to point iTunes to the .msi file but that is not working.

i am trying to install itunes 10.5 but I get an error message that says "click ok to try again or enter an alternate path to a folder containing the installation package iTunes.msi..." I try to point iTunes to the .msi file on my c drive but then it gives me a message says "the file location is not a valid installation packaage for the product iTuness. Try to find the installation package 'itunes.msi' in a folder from which you can install iTunes". Any help, insight, guidance would be greatly appreciated!!

"The feature you are trying to use in on a network resource that is unavailable. Enter alternate path to a folder containing the installation package itunes64.msi".
Download the Windows Installer CleanUp utility from the following page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
To install the utility, doubleclick the msicuu2.exe file you downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

When I try to update itunes, I get the following: The feature you are trying to use is on a network resource that is unavailable. Click OK to try again, or enter an alternate path to a folder containing the installation package iTunes64.msi in the box..

When I try to update itunes, I get the following: The feature you are trying to use is on a network resource that is unavailable. Click OK to try again, or enter an alternate path to a folder containing the installation package iTunes64.msi in the box below.
This leads me to another dialog box that says: The file .......is not a valid installation package for the product iTunes. Try to find the installation package iTunes64.msi in a folder from which you can install iTunes.
That doesn't work either. What to do?
Dean

Download the Windows Installer CleanUp utility from the following page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
To install the utility, doubleclick the msicuu2.exe file you downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

How can i remove iTunes 10.1.0.54 saying the feature you are trying to use is on a network resource...enter an alternate path to a folder contaning the installation package 'iTunes.msi'?

How can i remove iTunes 10.1.0.54 saying the feature you are trying to use is on a network resource...enter an alternate path to a folder contaning the installation package 'iTunes.msi'?
< Edited by Host >

Unfortunately, this sort of trouble has gotten more complicated to deal with ever since Microsoft pulled the Windows Installer CleanUp utility from their Download Center on June 25. First we have to find a copy of the utility.
Let's try Googling. (Best not to use Bing, I think.) Look for a working download site for at least version 3.0 of the Windows Installer CleanUp utility. (The results from mydigitallife and Major Geeks are worth checking.)
After downloading the utility installer file (msicuu2.exe), scan the file for malware, just in case. (I use the free version of Malwarebytes AntiMalware to do single-file scans for that.)
If the file is clean, to install the utility, doubleclick the msicuu2.exe file you've downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove".
Quit out of CleanUp. Restart the PC, and try another iTunes install. Does it go through properly this time?

After trying to run the iTunes automatic update, I got this "The feature you are trying to use is on a network resource that is unavailable." Click OK to try again,or enter an alternate path to a folder containing the installation package 'itunes.msi"

After trying to run the iTunes automatic update, I got this box on my pc "The feature you are trying to use is on a network resource that is unavailable. Click OK to try again, or enter an alternate path to a folder containing the installation package 'iTunes.msi" in the box below.. I ran a search for the file, and entered that into the box, to no avail. Then I launched iTunes and clicked on 'check for updates', and was told I had the latest version 11.0.1 I think it is. So, any clue on what to do? Thanks for any and all help.

(1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
(2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
(3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
(4) In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
(5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

Tried installing latest iTunes (10.5.3.3). During installation received error message asking to verify access to "C:\Config.Msi\187e500.rbf". The only option it gives is "try again" or "cancel". No choice but to cancel installation. Any suggestions?

The problem started when my current iTunes kept popping up a window stating that my Auto Run was turned off. (which means iTunes will not be able to recognize when a CD is inserted or ejected). It asked if I wanted iTunes to run Auto Run and I select Yes every time (this window pops up every time I open my iTunes), but a second window pops up stating iTunes cannot turn on my Auto Run setting (but it will still be able to recognize CDs) to which I choose okay. A third window pops up after stating that iTunes was not properly installed and if I wish to import or burn CDs I need to re-install iTunes, except that I can import CDs since I did this only yesterday and this problem has been going on at least a month.
To add to this, I cannot cannot automatically update to version 10.5.3. (I don't recall which problem came first, my Auto Run problem or the fact that my iTunes can't update). iTunes suggested that I manually install the update, so I went to the apple site and tried manually installing the latest iTunes (10.5.3). However, during the installation process I received an error message. It asked me to verify access to "C:\Config.Msi\187e500.rbf". The only option it gives is "try again" or "cancel". I tried hitting Try again a few times but the same error message popped up, so I had no choice but to cancel the installation. Afterwards, I tried searching in my C drive but could not find "C:\Config.Msi\187e500.rbf"
Does anyone have any suggestions how I can update my iTunes?

I should have posted this earlier, but anyway. I restored my laptop to factory version after backing up any useful data, and the first thing I the laptop was restored was connect to the internet, download and install the latest version of iTunes. And Bingo! It worked.
Apple helps you find Original Sin with the Windows.

Error 1310 while installing itunes, config.msi folder missing, Vista home edition.

I get the following error when installing itunes 10.5.3 on my Windows Vista 32Bit premium home edition:
Error 1310. Error writing to file: C:\Config.Msi\4361d.rbf. Verify that you have access to that directory.
I cannot find the folder mentioned above.

I have the same problem. I've tried tons of ways to solve that. Finally I suceed today.
I closed all the antivirus and computer/device backup programs and elevate the pession of Config.Msi folder to the current user (by right clicking the folder, add the name of current account under security tab).
Then I reinstalled the updates, it worked fine.
I think one of those methods may be enough to solve the problem, but I'm not sure which is.

"Alternate path to a folder containing the installation package 'iTunes.msi'"

Trying to upgrade my iTunes for my new IPod Touch(32GB). It needs a newer version than I have. When running the installer, it must remove the old iTunes first, I assume. This is what I receive:
"The feature you are trying to use is on a network resource that is unavailable.
Click OK to try again, or enter an alternate path to a folder containing the installation package 'iTunes.msi' in the box below."
There is a dropdown box with 2 options:
C:\Documents and Settings\...\Local Settings\Application Data\Apple\Apple Software Update\
and
C:\Documents and Settings\All Users\Application Data\Apple Computer\Installer Cache\iTunes 9.2.0.61
I have already had to remove Bonjour with the Windows Installer Cleanup Utility due to another common error when running the install
I've gotta get this working before my trip in a couple weeks! Any help is appreciated!

I have already had to remove Bonjour with the Windows Installer Cleanup Utility due to another common error when running the install
You're already well on track, then. Launch CleanUp again and remove any iTunes entries this time. Quit CleanUp, restart the PC and try another iTunes install.

"the feature you are trying to use is on a networkk resource that is unavailable. Click OK to try again, or enter an alternate path to a folder containing the installation package 'iTunes.msi' in the box below" HELP!

I keep getting a message that says, "the feature you are trying to use is on a networkk resource that is unavailable. Click OK to try again, or enter an alternate path to a folder containing the installation package 'iTunes.msi' in the box below" HELP! I just bought an iphone and am beyond frustrated. Ive tried uninstalling it and the same message comes up. Ive tried deleting everything Apple, iTunes, or Quicktime etc. Nothing works. Someone please help!

"the feature you are trying to use is on a networkk resource that is unavailable. Click OK to try again, or enter an alternate path to a folder containing the installation package 'iTunes.msi' in the box below"
Download the Windows Installer CleanUp utility from the following page (use one of the links under the thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
To install the utility, doubleclick the msicuu2.exe file you downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select anyiTunes entries and click "Remove", as per the following screenshot:
Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

Hi guys i got problem apple software Update i got masage .The feature you trying use is on a network resource that is unavailable. Click OK to try again,or enter an alternate path to a folder containing the installation package i Tunes.msi' in the box bel

hi guys i got problem apple software Update
i got masage
.The feature you trying use is on a network resource that is unavailable.
Click OK to try again,or enter an alternate path to a folder containing the installation package i Tunes.msi' in the box below
and i cant find anything please help

This forum is for questions about Apple Remote Desktop, Apple's software for managing networked Mac systems, and hence not the best place for your question. I'd suggest asking in the iTunes for Windows forum. You'll need to include more details, including the version of Windows you have, before anyone can do more than guess as to the problem.
Regards.

Attempting to update from 10.1 to 10.4 I get this msg: "The feature you are trying to use is on a network resource that is unavailable. Click OK to try again, or enter an alternate path to a folder containing the installation package "iTunes.msi".

Attempting to update from 10.1 to 10.4 I get this msg:
"The feature you are trying to use is on a network resource that is unavailable. Click OK to try again, or enter an alternate path to a folder containing the installation package “iTunes.msi”. ?
I locate the file in "Program Files\iTunes" and change the path. I then get this:
"The file ’C:\Program Files\iTunes is not a valid installation package for the product iTunes. Try to find the installation package ‘ iTunes.msi ’ in a folder from which you can install iTunes."
What folder will work ???

Unfortunately, this sort of trouble has gotten more complicated to deal with ever since Microsoft pulled the Windows Installer CleanUp utility from their Download Center. First we have to find a copy of the utility.
Let's try Googling. (Best not to use Bing, I think.) Look for a working download site for at least version 3.0 of the Windows Installer CleanUp utility. (The results from mydigitallife and Major Geeks are worth checking.)
After downloading the utility installer file (msicuu2.exe), scan the file for malware, just in case. (I use the free version of Malwarebytes AntiMalware to do single-file scans for that.)
If the file is clean, to install the utility, doubleclick the msicuu2.exe file you've downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove".
Quit out of CleanUp. Restart the PC, and try another iTunes install. Does it go through properly this time?

HT1926 when I try to install or uninstall itunes i getThe feature you are trying to use is on a network resource that is unavailable. Click ok to try again , or enter an alternate path to a folder containing the installation package'itune.msi' in the box

When I try to install or uninstall itunes i get "The feature you are trying to use is on a network resource that is unavailable. Click ok to try again , or enter an alternate path to a folder containing the installation package 'itune.msi' in the box below" Anyone know what to do?

(1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
(2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
(3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
(4) In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
(5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

Config.msi and folder permission preventing Installation

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