Configuration documentation of On Site Service

Hi,
We have requirement for configuring service module for on site service, where technician carries spare parts with them and repairs home appliance at customer site.
Is there any detailed configuration document available which gives idea on how the material issues to service orders are handled?
Regards
Achuthanandan C

Any updates ....
Regards
Mith

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Configuration guide on Solution Manager Service Desk Scenario

Hi all,
I have just setup a Solution Manager 3.2 system and have followed the configuration guide, SP9.pdf which directs me to use SPRO to configure it. However, after going thru the SPRO, it doesn't gives me specific steps to setup the Service Desk scenarios. I could not find any specifc steps on creating a service Desk, business partners or configuration on the satelite system. Please kindly provide me with the relevant guide. Thanks in advance.

Hi Guan,
I don't know if my message is being sent too late for you, but only now I read your question..
You have to go through Customer Relationship Management configuration in order to customize Service Desk and Change Request Management the way you need. Before, I believe you must have in your hands the specification of your Organizational Structure, who will be each business partner in your organization, with the correct responsibilities, then you draw the workflow you want to implement, which is the complete landscape, have your RFC connection to SAP working in order to send support messages to them (this should be ok if you already have SolMan working, it needs the RFC connection in order to update the services..). Once you define your processes, based on the ITIL, then you can start configuring your Service Desk. Inside the IMG of the SolMan->Service Desk you have the CRM steps you need (if you have SP09 or up), and the documentation inside the IMG are really useful. If you are not used to CRM, I suggest you take a look at the CRM Documentation, because most of the things are better explained there. Actions, Conditions for Actions, Business partners, Installed Base with default business partners, Solution Database..
You may be a little bit confused reading the lots of docs that SAP delivers about SolMan Service Desk regarding using SLF1 or SLFN transaction Type. SLF1 was the old one, used by SolMan 3.1, and it has some differences from SLFN. In fact, SLF1 is more complex. It has items, SLFN does not. It uses a Service Confirmation, SLFN does not.. and so on..
If you need more information, please let me know. I have been working with Service Desk and Change Request Management for one year, in Scandinavia, maybe we can exchange tips.
Best regards,
Raquel Cunha
São Paulo, Brazil

DMS Configuration Documentation

Hi,
Can anyone pls send me the DMS configuration documentation ?
If I want to use Fileserver ( external data server but not SAP content server) for storage of documents then how do I configure this ?
Do anyone have any idea ?
One more question: While assigning original files to the documents we have to assign Document storage area. How and where this is configured ?
thanks and warm regards
Purnendu

Hi Maiti,
Did you get any idea?
I have not worked on the your scenaio, but trying to find the solution.
You define settings for the <b>Internet Application Component</b> Document
Search on the Web here.
For more information, see the following documents:
o   Document Management: Document Search in the World Wide Web
    For information about the features of the document search.
o   SAP Library
    For information about the installation of components of SAP
    Knowledge Provider:
    -   SAP Content Server
    -   Index Management Service
    -   SAP Gateway
    In the SAP Library, choose:
    Cross-Application Components -> Document Management -> Original
    Application File of a Document Info Record -> Storing Original
    Application Files -> Storage of Data in Storage Systems Using the
    Knowledge Provider and Installation Notes
Internet Transaction Server / SAP@Web Studio (BC-FES-ITS)
Complete business solution for linking mySAP.com components to the
Internet.
Regards
Rehman
Internet Application Components (IACs) enable users to access business
information in mySAP.com components by starting SAP transactions,
function modules, or reports from a Web browser.
You can make IACs available to users outside your company using the
Internet or users within your company through the intranet.
You can modify and use the IACs supplied by SAP or use them as templates
for developing your own.

Error in sales order when selecting a warranty item in configurator 'Please enter required information - Service Reference Type Code'

Error in sales order when selecting a warranty item in configurator 'Please enter required information - Service Reference Type Code'
Not able to book the sales order because of this issue

Order Management does not support the inclusion of optional service items in a configured Model BOM (see Support article #1296751.1 for more detail). Allowing for such would therefore require customization.
As you've found, there's no modeling restriction that prevents you from creating a Model BOM that includes optional service items, nor is there any problem with creating a Configurator Model for it. And required service items (such as a warranty item that is a required child of an optional BOM component) do not present a problem; they have nothing to do with Configurator, and would never appear as sub-lines in OM. The problem arises in OM, which requires that any service item be "associated" to the item it's "servicing". OM does not automatically make such an association with service sub-lines, even though it might be argued that an association may be inferred by the BOM structure (i.e., OM does not assume that an optional service sub-line is necessarily associated, from a service standpoint, with its BOM parent). OM customization is therefore required in order to hook any service item up to its corresponding product item. Many customers who configure service along with product have implemented such a customization.
(Another gap in such a solution that may be relevant to you is that for an included optional service item requiring recurring billing, Order Management does not create the requisite Service Contract. Customers have likewise developed customizations to address this, as well.)
As this is not specifically a Configurator matter (you could have created your order without using Configurator at all, and you would have experienced the exact same behavior), please do not take my explanation as being either authoritative or comprehensive (I am a Configurator expert, and only knowledgeable enough about Order Management to be dangerous). It would be advisable for you to seek more detailed information/recommendations from the Order Management forum.
Eogan

[svn] 3519: Fix typo in error string for situations where there are advanced messaging configuration settings from LCDS used in the configuration files but no AdvancedMessagingSupport service .

Revision: 3519
Author: [email protected]
Date: 2008-10-08 04:17:40 -0700 (Wed, 08 Oct 2008)
Log Message:
Fix typo in error string for situations where there are advanced messaging configuration settings from LCDS used in the configuration files but no AdvancedMessagingSupport service. The error string said that there was no flex.messaging.services.AdvancedMessagingService registered but it is the flex.messaging.services.AdvancedMessagingSupport service that needs to be registered.
Add configuration test that starts the server with a destination that has the reliable property set which is an advanced messaging feature but there is no AdvancedMessagingSupport service registered.
Modified Paths:
blazeds/trunk/modules/common/src/flex/messaging/errors.properties
Added Paths:
blazeds/trunk/qa/apps/qa-regress/testsuites/config/tests/messagingService/ReliableDestina tionWithNoAdvancedMessagingSupport/
blazeds/trunk/qa/apps/qa-regress/testsuites/config/tests/messagingService/ReliableDestina tionWithNoAdvancedMessagingSupport/error.txt
blazeds/trunk/qa/apps/qa-regress/testsuites/config/tests/messagingService/ReliableDestina tionWithNoAdvancedMessagingSupport/services-config.xml

Hi,
Unfortunately I already tried all kinds of re-installs (the full list is in my original message). The only one remaining is the reinstall of Windows 8 itself, which I would really like to avoid.
What I find really strange is the time it takes for the above error message to appear. It's like one hour or even more (never measured exactly, I left the computer running).
What kind of a timeout is that? I would expect that, if ports are really used by some other application, I get the message in less than a minute (seconds, actually). To me this looks like the emulator itself for some reason believes there's a problem with
some port while in reality there isn't.
I'll eventually contact Microsoft Support, thanks for the suggestion.
▼
▲

Configure the ADMIN and CLUSTER service connections to be SSL

Can you configure the ADMIN and CLUSTER service connections to be SSL
rather than tcp?
I was wondering about the present or future ability to secure other
connection services with SSL. Can you now or are there future plans
to configure the ADMIN and CLUSTER service connections to be SSL
rather than tcp? I suppose I should add the PORTMAPPER to that list.
My primary interest is for an SSLCLUSTER service in the case where
two brokers are connected over a non-trusted network. It may
not be too difficult to secure all the services the same way, but
perhaps that is on the TODO list.
A related question is if there are plans to add SSL with client
authentication as a stronger authentication mechanism than 'simple'
username and password. I believe you could get the username from
the client certificate's DN and continue to use the same LDAP user
repository for access control. I think this is similar to the way
that BEA's Weblogic server does it.
Finally should it be possible to deploy the HTTP tunnel servlet to
a webserver (such as iPlanet Web Server) configured to do SSL with
client authentication as a work-around to get stronger authentication
with the current release of the product? Or am I perhaps missing some
obvious and important detail? :) I guess I would like to know it's been
done already or is at least possible before I try and do it myself.

3 scenarios involving SSL are:
1: JMS client <------- SSL -------> iMQ broker
2: iMQ admin <------- SSL -------> iMQ broker
3: iMQ broker <------- SSL -------> iMQ broker (i.e clusters)
(1) is currently supported in iMQ 2.0
(2) and (3) is not supported in iMQ 2.0. No concrete plans yet to support
it in the near future but we'll definitely consider doing it if we
hear a lot of demand for it.
]A related question is if there are plans to add SSL with client
]authentication as a stronger authentication mechanism than 'simple'
]username and password. I believe you could get the username from
]the client certificate's DN and continue to use the same LDAP user
]repository for access control. I think this is similar to the way
]that BEA's Weblogic server does it.
This is on our todo list, but due to other more pressing issues we
have not been able to address it. We will continue to keep it
on our potential list of new features.
Sorry if I sound pretty wishy-washy in my responses above, but the fact
is that the things you mentioned above had to take a backseat
to other more critical features. That and the usual time/resource
constraints caused them not to be implemented.
]Finally should it be possible to deploy the HTTP tunnel servlet to
]a webserver (such as iPlanet Web Server) configured to do SSL with
]client authentication as a work-around to get stronger authentication
]with the current release of the product? Or am I perhaps missing some
]obvious and important detail? :) I guess I would like to know it's been
]done already or is at least possible before I try and do it myself.
Yes, this should be possible (although I don't believe we've tried it here).
The client authentication here is really only between the JMS client and the
web server (not between the tunnel servlet and the iMQ broker) and should
be similar in setup to any other java application talking to iPlanet Web
Server.

How to configure follow up transactions for service order

Dear All,
I want to configure follow up transactions for service order as I already there is follow up transaction
For Service order below are follow up transactions
Service confirmation
Warranty claim
complaints
Task
If I want to add customized one then how to add ?? as I am not able to find out configure in IMG
kapil

Have you already customized Copy Control for your Service Order? If you want to add other transaction types the setting is necessary.
The customizing path is shown as below.
SPRO
-> CRM
-> Transactions
    -> Basic Settings
      -> Copying Control for Business Transactions
        -> Define Copying Control for Transaction Types
Regards,
Web

Error in configuring OC4J as a Windows Service

I created a batch file and placed it in my drive C. It has the following code:
SET PATH=C:\Program Files\Java\jdk1.6.0_01\bin
cd C:\OracleBI\oc4j_bi\j2ee\home
java -jar oc4j.jarWhen i double click on the batch file OC4J starts correctly. However, when i configure it as a windows service using the same batch file i get the error:
Error 1053: The service did not respond to start or control request in a timely fashion
I created a windows service are as follows:
sc.exe create "Oracle BI OC4J" binPath= "c:\Start_OC4J.bat"
Thats it. I did only this much. I feel i am missing out on some steps. I can see the service but not able to start it. The error is:
Error 1053: The service did not respond to start or control request in a timely fashion

Windows bit also matters and you need to use specific javaservice
Try something like below
Windows 64 BIT
Download "JavaService-2.0.7.64" from http://forge.ow2.org/project/download.php
javaservice -install "Oracle BI OC4J Service" "C:\Program Files\Java\jre6\bin\server\jvm.dll" -XX:MaxPermSize=128m -Xmx512m "-Djava.class.path=D:\OracleBI\oc4j_bi\j2ee\home\oc4j.jar" -start oracle.oc4j.loader.boot.BootStrap
Windows 32 BIT
Download "JavaService-2.0.10" from http://forge.ow2.org/project/download.php
javaservice -install "Oracle BI OC4J" "D:\Java\jre7\bin\client\jvm.dll" -XX:MaxPermSize=128m -Xmx512m "-Djava.class.path=D:\OracleBI\oc4j_bi\j2ee\home\oc4j.jar" -start oracle.oc4j.loader.boot.BootStrap -out "D:\OracleBI\oc4j_bi\j2ee\home\log\oc4j.log.txt" -err "D:\OracleBI\oc4j_bi\j2ee\home\log\oc4j.err.txt" -description "Oracle BI OC4J"
Edited by: Srini VEERAVALLI on May 20, 2013 9:13 AM

PI post processing - configure the role of Integration service fails

I am running post processing template, and it keeps failing. So I have a couple questions:
Can I rerun the PI template multiple times until the entire process completes successfully? Must every process complete successfully? I have 100% but it is red....
The process errors out on configure the role of Integration service - error max no of 100 conversation exceeded. SXMB_SET_ROLE_TO_IS AbapConfigurationWriter FAILED.
Any help would be greatly appreciated.
Thanks
Mikie

Hi,
>>>><i>Can I rerun the PI template multiple times until the entire process completes successfully? Must every process complete successfully? I have 100% but it is red....</i>
If one template fails and if you re run the template it wont be successful. If you have 100% but if it is red dont worry it is a success.
The failing of templates can be due to, if you not configured SLD first then it might give you such problems. First execute all the templates under NWA and try executing all the PI templates.
The last method would be that you need do that configuration manually using XI installation guide, it surely works.
Regards,
Ramesh P

SCM - EWM Configuration Documentation

I am trying to find any configuration documentation for EWM. Hopefully with step by step instructions with transaction codes, etc. Does anyone know if this exists?
Thanks

Hi Mark,
You can use the following links which will give you the basic guidelines of mapping the relevant configurations.
http://help.sap.com/saphelp_scm70/helpdata/EN/f7/5bfd401800f123e10000000a155106/frameset.htm
http://help.sap.com/saphelp_scm70/helpdata/EN/5f/c69040bca2ef4ae10000000a1550b0/frameset.htm
Hope this helps you. Please confirm
Regards
R. Senthil Mareeswaran.

MSS Configuration Documentation needed.

Hello Gurus,
Can somebody please send me the configuration documentation on MSS. We are currently implementing Business package for MSS 60.1 on ECC 5.0.
Thanks a ton,
Sasi.

hi Bharath,
could u plz fwd me the MSS configuration document. thankign you in advance for fwdind. plz fwd it to [email protected]
regards
shiva

CFM configuration documentation

MODERATOR: All points have been UNASSIGNED and the thread LOCKED. Please do not share email addresses or links to SAP copyrighted information on these forums. If you have some information, please consider posting it to the [Wiki|https://wiki.sdn.sap.com/wiki/display/ERPFI/Home] rather than sharing via email. Than you for your assistance.
hi
can any body send me the CFM(Corporate Finance Management) configuration documentation with screenshots.
my personal mail id - [email protected]
duly rewarded.
sri
Edited by: srilatha v on May 23, 2008 9:29 AM

Hi:
For In-House Cash,Refer to
http://help.sap.com/bp_bblibrary/500/BBlibrary_start.htm
W25: FSCM In-House Cash
For Liquidity Planner,Transaction Manager,Portfolio Analyzer,Market Risk Analyzer,Credit Risk Analyzer
Refer to
http://help.sap.com/saphelp_banking463/helpdata/en/08/A9E139709BA63BE10000000A114084/frameset.htm
Please let me know if you need more information.
Assign points if useful.
Regards
Sridhar M

How to create a Documentation of a web service

Hi all,
I am looking for a generic method to create the documentation for a web service which has been created using the wizards in SAP NWDS and deployed to the SAP J2EE Engine/Portal.
Of course the best would be some solution which operates like Javadoc or similare. There are also some SAP internal web services which are already documented in the way I would like to use in my own coding:
- RepositoryFramework Web Service:
https://help.sap.com/javadocs/NW04S/current/kmc/WebServiceDoc/WebServiceDocIndex.html
- IndexManagement Web Service
https://help.sap.com/javadocs/NW04S/current/kmc/WebServiceIdx/WebServiceDocIndex.html
Does anybody knows which tool has been used by SAP to document the WebServices mentioned above and if it is bundled with the soure code like in Javadoc?
Is there any other standard/tool/practice to generate a similare documentation for a web service?
Thanks for your suggestions!
Best regards,
Stefan Brauneis

This is very strange, as it works perfectly for me with the same build.
Can you try running [jdev-root]\jdev\bin\jdev.exe create a new workspace and a new project with a hello world class and then right click on it to choose create a J2EE web service.
Do you get any error messages in the log window?
If not, can you try installing JDeveloper again and see if it fixes the issue?

Web Service documentation for all Web Services

Hi,
In March there was a documentation released named "Shop Floor web service field guide".
Unfortunately this only documents a few of the available Web-Services.
I would like to know where I can find:
1) Documentation for other web-services that were part of previous DataExchange XML.
Like BomProcessingInBinding, ItemProcessingInBinding.
2) Updated document for "Shop Floor web service field guide" since I only have the first version. Or information
if there has been no updating. Can't seem to find this document when searching in SAP Support Portal.
Br,
Johan

Hi,
Plese find below service market place link below
https://websmp209.sap-ag.de/~form/sapnet?_FRAME=CONTAINER&_HIER_KEY=501100035870000015092&_HIER_KEY=601100035870000179414&_HIER_KEY=601100035870000222244&_HIER_KEY=601100035870000235182&_HIER_KEY=701100035871000565647&_OBJECT=011000358700000709862011E&_SCENARIO=01100035870000000112&
Thanks,
Ramesh

Location of updated wi-fi configuration documentation?

Anyone know where to get updated wi-fi configuration documentation? Most of what's available is out of date (ie. 2/9/11)...

It is pretty clear that after 3+ years have passed with no updates, the chances that Apple might provide updated support documents for the AirPort routers are very small.
Your best bet might be to take a look at something like......
Take Control of Your Apple Wi-Fi Network (1.0) SAMPLE
I have no interest in Take Control books other than that as a customer.

Configuration documentation of On Site Service

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