Configuration error 5 on Mac 10.9.4
I have uninstalled and reinstalled the program with no results.
Suggestions?
Thank you!
I have uninstalled and reinstalled the program with no results.
Suggestions?
Thank you!
Similar Messages
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Configuration error 15 in Mac 10.5.8
Hello,
I have installed production premium cs5
But upon launching the product, i get the error message as 'configuration error 15'
my friend told me to repair the disk permission and rename the adobe pcd folder
But still I am getting the same error
Any suggestions ?This is a User-to-User forum. We do not have any knowledge into what Apple will or will not do.
However, based on past history, it is unlikely Apple will invest anything except critical security updates into Mac OS X 10.5. I could be wrong.
If you really REALLY need Java 1.6 on your Mac, you should consider upgrading to a newer version of Mac OS X. -
FIX CONFIGURATION ERROR 1 ON MAC? PLEASE HELP!
I NEED HELP WITH THIS PLEASE!
FIX CONFIGURATION ERROR 1Nobody can tell you anything without proper system info or other technical details.
Mylenium -
Configuration error:1 on Mac
Hi: i have a Mac OS x 10.6.8, a few weeks ago i did an automatic software update for Adobe and now when i open .pdf files I get a Configuration Erro , error: 1 message and the file closes. I've tried deleting the program and reinstalling twice, I still get the same error message...any clues?
Thanks!!Is this when opening in Reader or a browser window?
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FIX CONFIGURATION ERROR 1 ON A MAC? PLEASE HELP
FIX CONFIGURATION ERROR ON A MAC.
Nobody can tell you anything without proper system info or other technical details.
Mylenium -
I'm setting up 10.4.5 Server for the first time, and I've managed to get all of my services running correctly except the mail server. I've searched the discussions and tried some of the suggestions without success.
Briefly, I cannot receive mail from outside of my network. I can send mail out, I can send and receive mail within the network, the email client authenticates and checks the accounts, and I can access everything via WebMail (thanks to the suggestions here). Multiple tests from DNStuff haven't been helpful to me.
I'm adding the postconf -n results as well as a rejected email and some log entries.
powermacg4:/ erick$ postconf -n
command_directory = /usr/sbin
config_directory = /etc/postfix
content_filter = smtp-amavis:[127.0.0.1]:10024
daemon_directory = /usr/libexec/postfix
debugpeerlevel = 2
enableserveroptions = yes
html_directory = no
inet_interfaces = all
localrecipientmaps =
luser_relay = postmaster
mail_owner = postfix
mailboxsizelimit = 0
mailbox_transport = cyrus
mailq_path = /usr/bin/mailq
manpage_directory = /usr/share/man
mapsrbldomains =
messagesizelimit = 10485760
mydestination = $myhostname,localhost.$mydomain,localhost,kaisernetwork.us
mydomain = kaisernetwork.us
mydomain_fallback = localhost
myhostname = mail.kaisernetwork.us
mynetworks = 127.0.0.1/32,66.93.12.106,192.168.225.192/26,17.250.248.44
mynetworks_style = host
newaliases_path = /usr/bin/newaliases
queue_directory = /private/var/spool/postfix
readme_directory = /usr/share/doc/postfix
sample_directory = /usr/share/doc/postfix/examples
sendmail_path = /usr/sbin/sendmail
setgid_group = postdrop
smtpdclientrestrictions = permit_mynetworks sbl-xbl.spamhaus.org rejectrblclient dnsbl.sorbs.net rejectrblclient sbl-xbl.spamhaus.org permit
smtpdpw_server_securityoptions = cram-md5,login
smtpdrecipientrestrictions = permitsasl_authenticated,permit_mynetworks,reject_unauthdestination,permit
smtpdsasl_authenable = yes
smtpdtls_certfile = /etc/certificates/Server.crt
smtpdtls_keyfile = /etc/certificates/Server.key
smtpduse_pwserver = yes
smtpdusetls = yes
unknownlocal_recipient_rejectcode = 550
Return-path:
Received: from mac.com (smtpin09-en2 [10.13.10.79])
by ms22.mac.com (iPlanet Messaging Server 5.2 HotFix 2.08 (built Sep 22 2005))
with ESMTP id <[email protected]> for [email protected]; Sun,
26 Mar 2006 14:05:40 -0800 (PST)
Received: from smtpout.mac.com (smtpout05-en1.mac.com [17.250.248.87])
by mac.com (Xserve/smtpin09/MantshX 4.0) with ESMTP id k2QM5cEd014984 for
<[email protected]>; Sun, 26 Mar 2006 14:05:40 -0800 (PST)
Received: from localhost (localhost)
by smtpout.mac.com (Xserve/8.12.11/smtpout05/MantshX 4.0)
id k2QM40Ya000383; Sun, 26 Mar 2006 14:05:40 -0800 (PST)
Date: Sun, 26 Mar 2006 14:05:40 -0800 (PST)
From: Mail Delivery Subsystem <[email protected]>
Subject: Warning: could not send message for past 4 hours
To: [email protected]
Message-id: <[email protected]>
Auto-submitted: auto-generated (warning-timeout)
MIME-version: 1.0
Content-type: multipart/report;
boundary="k2QM40Ya000383.1143410740/smtpout.mac.com";
report-type=delivery-status
Original-recipient: rfc822;[email protected]
This is a MIME-encapsulated message
--k2QM40Ya000383.1143410740/smtpout.mac.com
** THIS IS A WARNING MESSAGE ONLY **
** YOU DO NOT NEED TO RESEND YOUR MESSAGE **
The original message was received at Sun, 26 Mar 2006 09:34:26 -0800 (PST)
from smtpin03-en2 [10.13.10.148]
----- Transcript of session follows -----
... while talking to mail.kaisernetwork.us.:
DATA
<<< 451 Server configuration error
<[email protected]>... Deferred: 451 Server configuration error
<<< 554 Error: no valid recipients
Warning: message still undelivered after 4 hours
Will keep trying until message is 4 days old
--k2QM40Ya000383.1143410740/smtpout.mac.com
Content-Type: message/delivery-status
Reporting-MTA: dns; smtpout.mac.com
Arrival-Date: Sun, 26 Mar 2006 09:34:26 -0800 (PST)
Final-Recipient: RFC822; [email protected]
Action: delayed
Status: 4.3.0
Remote-MTA: DNS; mail.kaisernetwork.us
Diagnostic-Code: SMTP; 451 Server configuration error
Last-Attempt-Date: Sun, 26 Mar 2006 14:05:40 -0800 (PST)
--k2QM40Ya000383.1143410740/smtpout.mac.com
Content-Type: message/rfc822
Return-Path: <[email protected]>
Received: from mac.com (smtpin03-en2 [10.13.10.148])
by smtpout.mac.com (Xserve/8.12.11/smtpout05/MantshX 4.0) with ESMTP id k2QHYQq5016724
for <[email protected]>; Sun, 26 Mar 2006 09:34:26 -0800 (PST)
Received: from [192.168.225.195] (dsl093-012-143.cle1.dsl.speakeasy.net [66.93.12.143])
(authenticated bits=0)
by mac.com (Xserve/smtpin03/MantshX 4.0) with ESMTP id k2QHYM4o005075
(version=TLSv1/SSLv3 cipher=DES-CBC3-SHA bits=168 verify=NO)
for <[email protected]>; Sun, 26 Mar 2006 09:34:25 -0800 (PST)
User-Agent: Microsoft-Entourage/11.2.3.060209
Date: Sun, 26 Mar 2006 12:34:22 -0500
Subject: Test
From: Eric Kaiser <[email protected]>
To: <[email protected]>
Message-ID: <C04C3ACE.746D%[email protected]>
Thread-Topic: Test
Thread-Index: AcZQ+4Szwz53xLzuEdqN/QAKlbRzag==
Mime-version: 1.0
Content-type: multipart/alternative;
boundary="B32262212662452496"
This message is in MIME format. Since your mail reader does not understand
this format, some or all of this message may not be legible.
--B32262212662452496
Content-type: text/plain;
charset="US-ASCII"
Content-transfer-encoding: 7bit
Test
--k2QM40Ya000383.1143410740/smtpout.mac.com--
Mar 26 18:36:12 powermacg4 postfix/smtpd[9633]: NOQUEUE: reject: RCPT from test.dnsstuff.com[66.36.241.109]: 451 Server configuration error; from= to=<postmaster@[66.93.12.106]> proto=SMTP helo=<test.DNSreport.com>
Mar 26 18:36:12 powermacg4 postfix/smtpd[9633]: warning: unknown smtpd restriction: "sbl-xbl.spamhaus.org"
Mar 26 18:36:12 powermacg4 postfix/smtpd[9633]: NOQUEUE: reject: RCPT from test.dnsstuff.com[66.36.241.109]: 451 Server configuration error; from= to=<[email protected]m> proto=SMTP helo=<test.DNSreport.com>
Mar 26 18:36:12 powermacg4 postfix/cleanup[9635]: B8AD84507A: message-id=<[email protected]>
Mar 26 18:36:12 powermacg4 postfix/smtpd[9633]: disconnect from test.dnsstuff.com[66.36.241.109]
Mar 26 18:36:12 powermacg4 postfix/qmgr[8260]: B8AD84507A: from=<[email protected]>, size=982, nrcpt=1 (queue active)
Mar 26 18:36:12 powermacg4 postfix/local[9636]: B8AD84507A: to=<[email protected]>, orig_to=<postmaster>, relay=local, delay=0, status=sent (delivered to file: /dev/null)
Mar 26 18:36:12 powermacg4 postfix/qmgr[8260]: B8AD84507A: removed
Mar 26 18:44:50 powermacg4 postfix/smtpd[9746]: connect from smtpout.mac.com[17.250.248.97]
Mar 26 18:44:50 powermacg4 postfix/smtpd[9746]: warning: unknown smtpd restriction: "sbl-xbl.spamhaus.org"
Mar 26 18:44:50 powermacg4 postfix/smtpd[9746]: NOQUEUE: reject: RCPT from smtpout.mac.com[17.250.248.97]: 451 Server configuration error; from=<[email protected]> to=<[email protected]> proto=ESMTP helo=<smtpout.mac.com>
Mar 26 18:45:08 powermacg4 postfix/cleanup[9751]: 0ADFF45096: message-id=<[email protected]>
Mar 26 18:45:08 powermacg4 postfix/smtpd[9746]: disconnect from smtpout.mac.com[17.250.248.97]
Mar 26 18:45:08 powermacg4 postfix/qmgr[8260]: 0ADFF45096: from=<[email protected]>, size=935, nrcpt=1 (queue active)
Mar 26 18:45:08 powermacg4 postfix/local[9752]: 0ADFF45096: to=<[email protected]>, orig_to=<postmaster>, relay=local, delay=0, status=sent (delivered to file: /dev/null)
Mar 26 18:45:08 powermacg4 postfix/qmgr[8260]: 0ADFF45096: removed
Mar 26 18:50:44 powermacg4 postfix/smtpd[9828]: connect from mail2.sea5.speakeasy.net[69.17.117.4]
Mar 26 18:50:45 powermacg4 postfix/smtpd[9828]: warning: unknown smtpd restriction: "sbl-xbl.spamhaus.org"
Mar 26 18:50:45 powermacg4 postfix/smtpd[9828]: NOQUEUE: reject: RCPT from mail2.sea5.speakeasy.net[69.17.117.4]: 451 Server configuration error; from=<[email protected]> to=<[email protected]> proto=ESMTP helo=<mail2.sea5.speakeasy.net>
Mar 26 18:50:45 powermacg4 postfix/cleanup[9830]: 32EC9450A8: message-id=<[email protected]>
Mar 26 18:50:45 powermacg4 postfix/smtpd[9828]: disconnect from mail2.sea5.speakeasy.net[69.17.117.4]
Mar 26 18:50:45 powermacg4 postfix/qmgr[8260]: 32EC9450A8: from=<[email protected]>, size=1127, nrcpt=1 (queue active)
Mar 26 18:50:45 powermacg4 postfix/local[9831]: 32EC9450A8: to=<[email protected]>, orig_to=<postmaster>, relay=local, delay=0, status=sent (delivered to file: /dev/null)
Mar 26 18:50:45 powermacg4 postfix/qmgr[8260]: 32EC9450A8: removed
Mar 26 19:01:40 powermacg4 postfix/postfix-script: refreshing the Postfix mail system
Mar 26 19:01:40 powermacg4 postfix/master[8258]: reload configuration
Mar 26 19:02:01 powermacg4 postfix/smtpd[9970]: connect from test.dnsstuff.com[66.36.241.109]
Mar 26 19:02:02 powermacg4 postfix/smtpd[9970]: warning: unknown smtpd restriction: "sbl-xbl.spamhaus.org"
Mar 26 19:02:02 powermacg4 postfix/smtpd[9970]: NOQUEUE: reject: RCPT from test.dnsstuff.com[66.36.241.109]: 451 Server configuration error; from=<[email protected]> to=<[email protected]> proto=SMTP helo=<test.DNSreport.com>
Mar 26 19:02:02 powermacg4 postfix/smtpd[9970]: lost connection after RCPT from test.dnsstuff.com[66.36.241.109]
Mar 26 19:02:02 powermacg4 postfix/cleanup[9972]: 4E106450DE: message-id=<[email protected]>
Mar 26 19:02:02 powermacg4 postfix/smtpd[9970]: disconnect from test.dnsstuff.com[66.36.241.109]
Mar 26 19:02:02 powermacg4 postfix/qmgr[9956]: 4E106450DE: from=<[email protected]>, size=741, nrcpt=1 (queue active)
Mar 26 19:02:02 powermacg4 postfix/local[9973]: 4E106450DE: to=<[email protected]>, orig_to=<postmaster>, relay=local, delay=0, status=sent (delivered to file: /dev/null)
Mar 26 19:02:02 powermacg4 postfix/qmgr[9956]: 4E106450DE: removed
Mar 26 19:04:48 powermacg4 postfix/smtpd[10003]: connect from smtpout.mac.com[17.250.248.97]
Mar 26 19:04:48 powermacg4 postfix/smtpd[10003]: warning: unknown smtpd restriction: "sbl-xbl.spamhaus.org"
Mar 26 19:04:48 powermacg4 postfix/smtpd[10003]: NOQUEUE: reject: RCPT from smtpout.mac.com[17.250.248.97]: 451 Server configuration error; from=<[email protected]> to=<[email protected]> proto=ESMTP helo=<smtpout.mac.com>
Mar 26 19:04:54 powermacg4 postfix/cleanup[10007]: 1868B450E6: message-id=<[email protected]>
Mar 26 19:04:54 powermacg4 postfix/smtpd[10003]: disconnect from smtpout.mac.com[17.250.248.97]
Mar 26 19:04:54 powermacg4 postfix/qmgr[9956]: 1868B450E6: from=<[email protected]>, size=935, nrcpt=1 (queue active)
Mar 26 19:04:54 powermacg4 postfix/local[10008]: 1868B450E6: to=<[email protected]>, orig_to=<postmaster>, relay=local, delay=0, status=sent (delivered to file: /dev/null)
Mar 26 19:04:54 powermacg4 postfix/qmgr[9956]: 1868B450E6: removed
I know there is a lot of info, and I greatly appreciate the time and effort of anybody willing to look at this. I'm trying to be complete with my first post.
Thanks in advance.
Eric
PowerMac G5 2GHz DP Mac OS X (10.4.5)Well, spamhaus is listed twice, the first time incorrectly as noted.
You can use the "mapsrbldomains = " syntax, but your Postfix logs themselves will tell you this is now deprecated.
Agreed though: a good idea to separate the rbl options on their own line.
smtpdclientrestrictions = permit_mynetworks
rejectrblclient sbl-xbl.spamhaus.org rejectrblclient dnsbl.sorbs.net
If you indent with whitespace then the line will not be interpreted as a new restriction but part of the prior one.
So you could even format it as:
smtpdclientrestrictions = permit_mynetworks
rejectrblclient sbl-xbl.spamhaus.org
rejectrblclient dnsbl.sorbs.net
If you're serious about taking full advantage of the anti-UCE abilities of Postfix, I suggest reading at http://www.postfix.org/docs.html
starting at UCE/Virus. Ignore linux and other OS-specific tips, or proceed with caution.
http://jimsun.linxnet.com/misc/postfix-anti-UCE.txt
http://www.mengwong.com/misc/postfix-uce-guide.txt
http://www.mengwong.com/misc/postfix-uce-guide.txt
http://sbserv.stahl.bau.tu-bs.de/~hildeb/postfix/
Of course, use at your own risk. But if used judiciously, also your benefit. Backup all config files before editing. -
I am trying to install SC6 Photoshop and Bridge on a new Mac laptop. Though I have the software the laptop doesnot have a disk drive so I copied it from my desktop and transferred it via a portable hard drive. I get a message: Configuration error. Please uninstall and reintall... Error 16
Hi midtone,
Is it possible to download the product? It seems that copying didn't work.
If you can download then please use this link: Download CS6 products
-Ankit -
I am launching another app using NSWorkspace launchApplicationAtURL:options:configuration:error.
The app is owned by root, has permission: rwx r-x r-x, and owned by root:wheel.
The app is also located in /Applications folder (e.g. /Application/MyApp.app).
According to the following link under the "Launching Helpers with Launch Services" section:http://developer.apple.com/library/mac/#documentation/Security/Conceptual/AppSan dboxDesignGuide/AppSandboxInDepth/AppSandboxInDepth.html
I should be able to launch my app because the following condition is met:
The app is installed in /Applications and the app bundle and all contents are owned by root.
When launching the app, I get the following error:
"The application “MyApp” could not be launched because it is corrupt."
"The operation couldn’t be completed. (OSStatus error -10827.)"
Which is, according to the same link, the error when none of the conditions have been met.
Note that I am using Mac OS X 10.8. In Mac OS X 10.7.5, I don't encounter the same issue.
Note also that I am trying to run the app "MyApp" inside a sandboxed application.
I tried using 2 builds of "MyApp", but in both builds, the issue can be replicated:
Code-signed (using a self-signed certificate)
Not code-signed
What seems to be the problem? Am I missing something?Yes, but it also says in the apple documentation that:
A sandboxed app is allowed to launch a helper using Launch Services if at least one of these conditions has been met
Even if I did not pass the condition:
Both the app and helper pass the Gatekeeper assessment. By default that means both are signed by the Mac App Store or with a Developer ID.
I am pretty sure that the following condition has been met:
The app is installed in /Applications and the app bundle and all contents are owned by root. -
Configuration error:16 CS5.5 Design Standard on Mac
Hi I have just encountered this configuration error:16. I bought the software in Sept 2011. I transferred it from my iMac to a new Macbook Pro in Nov 2012. It has been working fine up until now. Please help - I have URGENT deadlines to meet!
Thanks for your reaction. This is helpfull. I have an additional question for my correct understanding.
Do I have to buy the Windows update first and than do the platform change, or can I directly order the update to CS6 as a Mac version?
Thank in advance for your reaction.
With kind regards,
René -
Configuration error number 6 for after effects cs5 for mac
Hi. I just restored my mac os x (it ran out of space). Before I restored it, I moved all of my important files, and more importantly, my adobe after effects cs5 files and applications. But now, when I try and start it up, I get a window the pops up and says:
Configuration Error
Please uninstall and reinstall the product.
If this problem still occurs, please contact Adobe technical support for help, and mention the error code shown at the bottom of this screen.
Error: 6
http://www.adobe.com/support/
So whenever I try and uninstall it by clicking on the application that looks like a red box and says "Uninstall Adobe After Effects CS5.5" and the same message pops up. I also tried searching through the adobe support articles and help stuff and through the help forums on this website. None of them had anything to do with Error 6 that was mentioned in the message.Hi. I just restored my mac os x (it ran out of space). Before I restored it, I moved all of my important files, and more importantly, my adobe after effects cs5 files and applications. But now, when I try and start it up, I get a window the pops up and says:
Configuration Error
Please uninstall and reinstall the product.
If this problem still occurs, please contact Adobe technical support for help, and mention the error code shown at the bottom of this screen.
Error: 6
http://www.adobe.com/support/
So whenever I try and uninstall it by clicking on the application that looks like a red box and says "Uninstall Adobe After Effects CS5.5" and the same message pops up. I also tried searching through the adobe support articles and help stuff and through the help forums on this website. None of them had anything to do with Error 6 that was mentioned in the message. -
Configuration Error . . . Error: 6 for other users on Mac
I installed CS 5 Design Premium on my home iMac (as an administrator). Almost all of the different programs either wouldn't launch or would crash right after launch. I found in the forums all the different adobe support files that needed permission corrections and went through and made them all. Now all the programs are fine for me as the administrator. But when I logged out and one of my kids logged in (they have standard accounts), I got a Configuration Error: 16. Again I found that several files needed to have some adjustments to the permissions, which I made. I then tried to launch the different programs and now I'm getting Configuration Error: 6
I'm assuming I need to change some permissions again, but I'm at a loss. I can't find any discussion on this particular problem.
SteveRestart your mac:
Safe Boot: Hold down the shift key after the chime until the Apple logo appears and the gear is moving.
It will take awhile but you will be asked to login.
Go to your Applications folder> Utilities and launch Disk Utility.
In the left side column, highlight your drive and repair permissions.( button down below)
Empty the trash.
Restart your mac.
hpr3
Message was edited by: hpr3 -
Publish error - error determining the .Mac publish configuration values
I have been unable to publish a website refresh for the past 2 weeks (not since the first time I tried). When I attempt to publish, it hangs at the "preparing to publish" window and then gives the error message "There was an error determining the .Mac publish configuration values. Please try again in a few minutes." It does not then release this error window to close until it pops open another window telling me how many days I have left on my trial .mac account. It has the correct number of days so I assume that it is communicating with the .mac server at some level. My internet connection is via satellite. This is my only option as I am shipboard. Update: I was able to able to connect via cable recently and, much to my surprise (and frustration), everything posted fine. I have the most recent updates for all software including iWeb running on a MacBook 2GHz, 2GB ram and 28GB free harddisk(iWeb 1.1.2 and OS X 10.4.8 build 8L2127 ). My internet connectivity is fine for other applications and for other aspects of iWeb. The primary reason I purchased the MacBook was to use the iWeb and its publishing capability. I note from other threads that this is an established problem with iWeb and satellite internet connections. Has there been any reliable fix established for this problem? The last thread I could find was last summer (and nothing from Apple), seemingly enough time for Apple (or the creative members of AppleNation) to address it. Given the high cost and sporadic reliability of shipboard internet, I'm hoping to use .mac to host site because of the incremental update capability. If there hasn't been a reliable fix determined, can anyone recommend a hosting site/method that does work reliably with iWeb and a satellite internet connection. I'm completely in the dark how this would work. This is my first website experience.
Any and all help would be greatly appreciated. I already sent out the .mac website in my Christmas letter so I'm fairly commited (but could recover, if unworkable)
Thanks mucho!
MacBook 2GHz, 2GB Mac OS X (10.4.8) shipboard satellite internet connectionNow that would be cool...if we could figure out how to tell iWeb to be a little more patient with network latency! From all the reports here, it seems that if anything, iWeb has gotten more stringent in its network latency tolerance over the various little updates.
I personally use .Mac for my iWeb hosting right now... But you are right... if you could find some alternate place to host your iWeb pages, then you can use any FTP program to do the uploading.... and maybe be more successful from the shipboard internet access.
You might take a look at some of the free webhosts available... http://www.free-webhosts.com/ I have had pretty good experience with http://www.hostfreeweb.com/. -
Configuration Error 15: CS5 Photoshop for Mac OSX
I have been running Photoshop on my computer for quite a while. This morning, when I tried to open the program, I received a Configuration Error: 15 and was told to uninstall and reinstall the program. I did this (twice), and still receive the same error.
I searched all throughout the forums, and the only answer I could find was in regards to error 16 (seems like a similar problem), and followed this link: http://helpx.adobe.com/x-productkb/policy-pricing/configuration-error-cs5.html
Unfortunately, my computer does not appear to have the SLS Store or Adobe PCD folders in the Library/Application Support/Adobe folder, so I cannot try this solution to see if it works for me.
I have successfully opened InDesign, Illustrator and Dreamweaver today. Only Photoshop is not working.
Any help would be greatly appreciated.
Thank you.None of my FULL PRICE CS6 Creative suite works, or Adobe Acrobat xi PRO.
all error 16
followed instructions on link. Does absolutly nothing. Wated 4k over 2 years on Adobe. I removed and un-installed all products, per Adobe instructions, re-installed. same problem. re-installed Maverics. same problem.
Contacted Apple was told it was a liceincing issue with adobe server and to contact Adobe for patch. Adobe charges for tech support when you buy their products. Nothing like buying a new car, then having to rent the Keys!
Adobe feel free to adress your cutomer base at anytime as we are all having problems.
If anyone finds answer or can understand the person on the tech support please post answer. -
I recently had to do a clean install of my computer and tried to run my Adobe applications after installing them from a hard drive backup. It keeps giving me Configuration Error 1. I tried to take a different route and use my serial number to activate Adobe Acrobat X Pro and my serial number will not work to activate the free download.
I downloaded a university copy of Adobe Creative Suite Design Premium CS5.5 in September 2011.http://helpx.adobe.com/creative-suite/kb/cs5-5-product-downloads.html
Mylenium -
Adobe Illustrator Crashes After Launch - Configuration Error 5
Hardware config:
Model Name: MacBook Air
Model Identifier: MacBookAir4,1
Processor Name: Intel Core i5
Processor Speed: 1.6 GHz
Number of Processors: 1
Total Number of Cores: 2
L2 Cache (per Core): 256 KB
L3 Cache: 3 MB
Memory: 4 GB
Software:
System Version: OS X 10.8.2 (12C60)
Adobe Creative Cloud, Illustrator CS6
Problem:
Adobe Illustrator was working fine on my MacBook Pro. That is in the shop being fixed, meanwhile I have a loaner computer which is what the specs are above. All my Adobe apps work, except for Illustrator. When I launch it, it loads everything but just as the main menu across the top loads I get an error stating:
Configuration error
Please uninstall and reinstall the product.
If this problem still occurs, please contact Adobe technical support for help, and mention the error code shown at the bottom of this screen.
Error: 5
http://www.adobe.com/support/
I've uninstalled and reinstalled Illustrator. With and without preferences. Many times. I went so far as to uninstall all my Adobe products, use the CS cleaner, and manually go in and delete any files I could find related to anything Adobe. I just reinstalled, and yet I get the same error. I've read about other people having a similar problem, but nobody seems to have a solution. Anyone have any ideas?
An additional detail, I have my hard drive from the MacBook Pro, and when I boot from it (through the Macbook Air, it's attached via USB) I still have the same issue of Illustrator crashing just after launch with the same error message. The ultimate test will be when I get my MBP back Thursday and am able to see if it's something specific to the MBA.
Note: I spent an hour or so on the phone with Adobe support and we changed permissions on various folders, downloaded the newer version of the Adobe Application Manager, uninstalled Illustrator again and reinstalled it, repaired permissions, etc. and nothing fixed the problem. The support rep took over my computer and did a bunch of things but to no avail. He then said he was going to try one more thing before escalating it, but then the phone disconnected us. I was connected through chat and he said he was going to call me back, but never did and then the chat window automatically closed and I don't know how to get back in touch with him.Still no luck with Adobe support. I call, it takes 20 minutes for them to figure out they've already tried everything at the entry level and that it needs to be escalated, they tell me I'll get a call sometime in the next 1-2 days, the call comes when I'm not at my office or phone (sometimes at 7 pm at night, sometimes at 7 am in the morning, two times when I am rarely at my computer in my office), they leave a message telling me to call in, and the process repeats.
Now, there is this information below from a crash report. If anyone can make heads or tails of this let me know.
Process: Adobe Illustrator [55287]
Path: /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
Identifier: com.adobe.illustrator
Version: 682 (16.0.0)
Code Type: X86-64 (Native)
Parent Process: launchd [187]
User ID: 501
Date/Time: 2013-02-01 20:30:24.800 -0700
OS Version: Mac OS X 10.8.2 (12C60)
Report Version: 10
Interval Since Last Report: 967910 sec
Crashes Since Last Report: 14
Per-App Interval Since Last Report: 515 sec
Per-App Crashes Since Last Report: 4
Anonymous UUID: AD46D210-611E-B8F9-AF00-22DF16B55578
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000008
VM Regions Near 0x8:
-->
__TEXT 0000000100000000-000000010186d000 [ 24.4M] r-x/rwx SM=COW /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 com.adobe.illustrator.plugins.SymbolPalette 0x000000011bc96e9e PluginMain + 358030
1 com.adobe.illustrator.plugins.SymbolPalette 0x000000011bc9a34c PluginMain + 371516
2 com.adobe.illustrator.plugins.SymbolPalette 0x000000011bc5f970 PluginMain + 131424
3 com.adobe.illustrator.plugins.SymbolPalette 0x000000011bc9a1af PluginMain + 371103
4 com.adobe.illustrator.plugins.SymbolPalette 0x000000011bc987d3 PluginMain + 364483
5 com.adobe.illustrator.plugins.SymbolPalette 0x000000011bc9eaa8 PluginMain + 389784
6 com.adobe.illustrator.plugins.SymbolPalette 0x000000011bc8376b PluginMain + 278363
7 com.adobe.illustrator.plugins.SymbolPalette 0x000000011bc3f93c PluginMain + 300
8 com.adobe.illustrator 0x0000000100c84bfa std::_Rb_tree<SPSUAS, std::pair<SPSUAS const, int>, std::_Select1st<std::pair<SPSUAS const, int> >, std::less<SPSUAS>, std::allocator<std::pair<SPSUAS const, int> > >::erase(SPSUAS const&) + 24282
9 com.adobe.illustrator 0x0000000100c7f1ec std::_Rb_tree<SPSUAS, std::pair<SPSUAS const, int>, std::_Select1st<std::pair<SPSUAS const, int> >, std::less<SPSUAS>, std::allocator<std::pair<SPSUAS const, int> > >::erase(SPSUAS const&) + 1228
10 com.adobe.illustrator 0x0000000100c8236c std::_Rb_tree<SPSUAS, std::pair<SPSUAS const, int>, std::_Select1st<std::pair<SPSUAS const, int> >, std::less<SPSUAS>, std::allocator<std::pair<SPSUAS const, int> > >::erase(SPSUAS const&) + 13900
11 com.adobe.illustrator 0x0000000100c82656 std::_Rb_tree<SPSUAS, std::pair<SPSUAS const, int>, std::_Select1st<std::pair<SPSUAS const, int> >, std::less<SPSUAS>, std::allocator<std::pair<SPSUAS const, int> > >::erase(SPSUAS const&) + 14646
12 com.adobe.illustrator 0x0000000100c84bfa std::_Rb_tree<SPSUAS, std::pair<SPSUAS const, int>, std::_Select1st<std::pair<SPSUAS const, int> >, std::less<SPSUAS>, std::allocator<std::pair<SPSUAS const, int> > >::erase(SPSUAS const&) + 24282
13 com.adobe.illustrator 0x0000000100c7f1ec std::_Rb_tree<SPSUAS, std::pair<SPSUAS const, int>, std::_Select1st<std::pair<SPSUAS const, int> >, std::less<SPSUAS>, std::allocator<std::pair<SPSUAS const, int> > >::erase(SPSUAS const&) + 1228
14 com.adobe.illustrator 0x0000000100c8236c std::_Rb_tree<SPSUAS, std::pair<SPSUAS const, int>, std::_Select1st<std::pair<SPSUAS const, int> >, std::less<SPSUAS>, std::allocator<std::pair<SPSUAS const, int> > >::erase(SPSUAS const&) + 13900
15 com.adobe.illustrator 0x0000000100c800ac std::_Rb_tree<SPSUAS, std::pair<SPSUAS const, int>, std::_Select1st<std::pair<SPSUAS const, int> >, std::less<SPSUAS>, std::allocator<std::pair<SPSUAS const, int> > >::erase(SPSUAS const&) + 5004
16 com.adobe.illustrator 0x0000000100c8157e std::_Rb_tree<SPSUAS, std::pair<SPSUAS const, int>, std::_Select1st<std::pair<SPSUAS const, int> >, std::less<SPSUAS>, std::allocator<std::pair<SPSUAS const, int> > >::erase(SPSUAS const&) + 10334
17 com.adobe.illustrator 0x000000010098374d 0x100000000 + 9975629
18 com.adobe.illustrator 0x0000000100984a39 0x100000000 + 9980473
19 com.adobe.illustrator 0x0000000100987e29 0x100000000 + 9993769
20 com.adobe.illustrator 0x000000010070044b 0x100000000 + 7341131
21 com.adobe.illustrator 0x000000010083cfde 0x100000000 + 8638430
22 com.adobe.illustrator 0x00000001006ff280 0x100000000 + 7336576
23 com.adobe.illustrator 0x00000001006ef5d4 0x100000000 + 7271892
24 com.adobe.illustrator 0x00000001001635f8 0x100000000 + 1455608
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x00007fff8ebf7d16 kevent + 10
1 libdispatch.dylib 0x00007fff96849dea _dispatch_mgr_invoke + 883
2 libdispatch.dylib 0x00007fff968499ee _dispatch_mgr_thread + 54
Thread 2:
0 libsystem_kernel.dylib 0x00007fff8ebf76d6 __workq_kernreturn + 10
1 libsystem_c.dylib 0x00007fff9230beec _pthread_workq_return + 25
2 libsystem_c.dylib 0x00007fff9230bcb3 _pthread_wqthread + 412
3 libsystem_c.dylib 0x00007fff922f6171 start_wqthread + 13
Thread 3:
0 libsystem_kernel.dylib 0x00007fff8ebf76d6 __workq_kernreturn + 10
1 libsystem_c.dylib 0x00007fff9230beec _pthread_workq_return + 25
2 libsystem_c.dylib 0x00007fff9230bcb3 _pthread_wqthread + 412
3 libsystem_c.dylib 0x00007fff922f6171 start_wqthread + 13
Thread 4:
0 libsystem_kernel.dylib 0x00007fff8ebf70fa __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff9230df89 _pthread_cond_wait + 869
2 com.apple.CoreServices.CarbonCore 0x00007fff8b9dd214 TSWaitOnCondition + 108
3 com.apple.CoreServices.CarbonCore 0x00007fff8b9dd3eb TSWaitOnConditionTimedRelative + 132
4 com.apple.CoreServices.CarbonCore 0x00007fff8b93fb24 MPWaitOnQueue + 252
5 com.adobe.ACE 0x0000000102a262c9 0x1029ed000 + 234185
6 com.adobe.ACE 0x0000000102a255da 0x1029ed000 + 230874
7 com.apple.CoreServices.CarbonCore 0x00007fff8b9b47e4 PrivateMPEntryPoint + 58
8 libsystem_c.dylib 0x00007fff92309742 _pthread_start + 327
9 libsystem_c.dylib 0x00007fff922f6181 thread_start + 13
Thread 5:
0 libsystem_kernel.dylib 0x00007fff8ebf70fa __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff9230df89 _pthread_cond_wait + 869
2 com.apple.CoreServices.CarbonCore 0x00007fff8b9dd214 TSWaitOnCondition + 108
3 com.apple.CoreServices.CarbonCore 0x00007fff8b9dd3eb TSWaitOnConditionTimedRelative + 132
4 com.apple.CoreServices.CarbonCore 0x00007fff8b93fb24 MPWaitOnQueue + 252
5 com.adobe.ACE 0x0000000102a262c9 0x1029ed000 + 234185
6 com.adobe.ACE 0x0000000102a255da 0x1029ed000 + 230874
7 com.apple.CoreServices.CarbonCore 0x00007fff8b9b47e4 PrivateMPEntryPoint + 58
8 libsystem_c.dylib 0x00007fff92309742 _pthread_start + 327
9 libsystem_c.dylib 0x00007fff922f6181 thread_start + 13
Thread 6:
0 libsystem_kernel.dylib 0x00007fff8ebf70fa __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff9230df89 _pthread_cond_wait + 869
2 com.apple.CoreServices.CarbonCore 0x00007fff8b9dd214 TSWaitOnCondition + 108
3 com.apple.CoreServices.CarbonCore 0x00007fff8b9dd3eb TSWaitOnConditionTimedRelative + 132
4 com.apple.CoreServices.CarbonCore 0x00007fff8b93fb24 MPWaitOnQueue + 252
5 com.adobe.ACE 0x0000000102a262c9 0x1029ed000 + 234185
6 com.adobe.ACE 0x0000000102a255da 0x1029ed000 + 230874
7 com.apple.CoreServices.CarbonCore 0x00007fff8b9b47e4 PrivateMPEntryPoint + 58
8 libsystem_c.dylib 0x00007fff92309742 _pthread_start + 327
9 libsystem_c.dylib 0x00007fff922f6181 thread_start + 13
Thread 7:
0 libsystem_kernel.dylib 0x00007fff8ebf70fa __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff9230df89 _pthread_cond_wait + 869
2 com.apple.CoreServices.CarbonCore 0x00007fff8b9dd214 TSWaitOnCondition + 108
3 com.apple.CoreServices.CarbonCore 0x00007fff8b9dd3eb TSWaitOnConditionTimedRelative + 132
4 com.apple.CoreServices.CarbonCore 0x00007fff8b93fb24 MPWaitOnQueue + 252
5 com.adobe.ACE 0x0000000102a262c9 0x1029ed000 + 234185
6 com.adobe.ACE 0x0000000102a255da 0x1029ed000 + 230874
7 com.apple.CoreServices.CarbonCore 0x00007fff8b9b47e4 PrivateMPEntryPoint + 58
8 libsystem_c.dylib 0x00007fff92309742 _pthread_start + 327
9 libsystem_c.dylib 0x00007fff922f6181 thread_start + 13
Thread 8:
0 libsystem_kernel.dylib 0x00007fff8ebf70fa __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff9230df89 _pthread_cond_wait + 869
2 com.apple.CoreServices.CarbonCore 0x00007fff8b9dd214 TSWaitOnCondition + 108
3 com.apple.CoreServices.CarbonCore 0x00007fff8b9dd3eb TSWaitOnConditionTimedRelative + 132
4 com.apple.CoreServices.CarbonCore 0x00007fff8b93fb24 MPWaitOnQueue + 252
5 com.adobe.ACE 0x0000000102a262c9 0x1029ed000 + 234185
6 com.adobe.ACE 0x0000000102a255da 0x1029ed000 + 230874
7 com.apple.CoreServices.CarbonCore 0x00007fff8b9b47e4 PrivateMPEntryPoint + 58
8 libsystem_c.dylib 0x00007fff92309742 _pthread_start + 327
9 libsystem_c.dylib 0x00007fff922f6181 thread_start + 13
Thread 9:
0 libsystem_kernel.dylib 0x00007fff8ebf70fa __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff9230df89 _pthread_cond_wait + 869
2 com.apple.CoreServices.CarbonCore 0x00007fff8b9dd214 TSWaitOnCondition + 108
3 com.apple.CoreServices.CarbonCore 0x00007fff8b9dd3eb TSWaitOnConditionTimedRelative + 132
4 com.apple.CoreServices.CarbonCore 0x00007fff8b93fb24 MPWaitOnQueue + 252
5 com.adobe.ACE 0x0000000102a262c9 0x1029ed000 + 234185
6 com.adobe.ACE 0x0000000102a255da 0x1029ed000 + 230874
7 com.apple.CoreServices.CarbonCore 0x00007fff8b9b47e4 PrivateMPEntryPoint + 58
8 libsystem_c.dylib 0x00007fff92309742 _pthread_start + 327
9 libsystem_c.dylib 0x00007fff922f6181 thread_start + 13
Thread 10:
0 libsystem_kernel.dylib 0x00007fff8ebf70fa __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff9230df89 _pthread_cond_wait + 869
2 com.apple.CoreServices.CarbonCore 0x00007fff8b9dd214 TSWaitOnCondition + 108
3 com.apple.CoreServices.CarbonCore 0x00007fff8b9dd3eb TSWaitOnConditionTimedRelative + 132
4 com.apple.CoreServices.CarbonCore 0x00007fff8b93fb24 MPWaitOnQueue + 252
5 com.adobe.ACE 0x0000000102a262c9 0x1029ed000 + 234185
6 com.adobe.ACE 0x0000000102a255da 0x1029ed000 + 230874
7 com.apple.CoreServices.CarbonCore 0x00007fff8b9b47e4 PrivateMPEntryPoint + 58
8 libsystem_c.dylib 0x00007fff92309742 _pthread_start + 327
9 libsystem_c.dylib 0x00007fff922f6181 thread_start + 13
Thread 11:
0 libsystem_kernel.dylib 0x00007fff8ebf76d6 __workq_kernreturn + 10
1 libsystem_c.dylib 0x00007fff9230beec _pthread_workq_return + 25
2 libsystem_c.dylib 0x00007fff9230bcb3 _pthread_wqthread + 412
3 libsystem_c.dylib 0x00007fff922f6171 start_wqthread + 13
Thread 12:
0 libsystem_kernel.dylib 0x00007fff8ebf70fa __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff9230df89 _pthread_cond_wait + 869
2 com.adobe.AGM 0x0000000102ed4d5b AGMInitialize + 3255471
3 com.adobe.AGM 0x0000000102ed5b5c AGMInitialize + 3259056
4 com.adobe.AGM 0x0000000102edcdeb AGMInitialize + 3288383
5 libsystem_c.dylib 0x00007fff92309742 _pthread_start + 327
6 libsystem_c.dylib 0x00007fff922f6181 thread_start + 13
Thread 13:
0 libsystem_kernel.dylib 0x00007fff8ebf70fa __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff9230df89 _pthread_cond_wait + 869
2 com.adobe.ape.engine 0x000000011929ac0d APXGetHostAPI + 2516093
3 com.adobe.ape.engine 0x0000000119048ec1 APXGetHostAPI + 83761
4 com.adobe.ape.engine 0x000000011929acd1 APXGetHostAPI + 2516289
5 com.adobe.ape.engine 0x000000011929ad4a APXGetHostAPI + 2516410
6 com.adobe.ape.engine 0x000000011929ae79 APXGetHostAPI + 2516713
7 libsystem_c.dylib 0x00007fff92309742 _pthread_start + 327
8 libsystem_c.dylib 0x00007fff922f6181 thread_start + 13
Thread 14:
0 libsystem_kernel.dylib 0x00007fff8ebf70fa __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff9230df89 _pthread_cond_wait + 869
2 com.adobe.ape.engine 0x000000011929ac0d APXGetHostAPI + 2516093
3 com.adobe.ape.engine 0x0000000119048ec1 APXGetHostAPI + 83761
4 com.adobe.ape.engine 0x000000011929acd1 APXGetHostAPI + 2516289
5 com.adobe.ape.engine 0x000000011929ad4a APXGetHostAPI + 2516410
6 com.adobe.ape.engine 0x000000011929ae79 APXGetHostAPI + 2516713
7 libsystem_c.dylib 0x00007fff92309742 _pthread_start + 327
8 libsystem_c.dylib 0x00007fff922f6181 thread_start + 13
Thread 15:
0 libsystem_kernel.dylib 0x00007fff8ebf70fa __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff9230df89 _pthread_cond_wait + 869
2 com.adobe.ape.engine 0x000000011929ac0d APXGetHostAPI + 2516093
3 com.adobe.ape.engine 0x0000000119048ec1 APXGetHostAPI + 83761
4 com.adobe.ape.engine 0x000000011929acd1 APXGetHostAPI + 2516289
5 com.adobe.ape.engine 0x000000011929ad4a APXGetHostAPI + 2516410
6 com.adobe.ape.engine 0x000000011929ae79 APXGetHostAPI + 2516713
7 libsystem_c.dylib 0x00007fff92309742 _pthread_start + 327
8 libsystem_c.dylib 0x00007fff922f6181 thread_start + 13
Thread 16:
0 libsystem_kernel.dylib 0x00007fff8ebf70fa __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff9230df89 _pthread_cond_wait + 869
2 com.adobe.ape.engine 0x000000011929ac0d APXGetHostAPI + 2516093
3 com.adobe.ape.engine 0x0000000119048ec1 APXGetHostAPI + 83761
4 com.adobe.ape.engine 0x000000011929acd1 APXGetHostAPI + 2516289
5 com.adobe.ape.engine 0x000000011929ad4a APXGetHostAPI + 2516410
6 com.adobe.ape.engine 0x000000011929ae79 APXGetHostAPI + 2516713
7 libsystem_c.dylib 0x00007fff92309742 _pthread_start + 327
8 libsystem_c.dylib 0x00007fff922f6181 thread_start + 13
Thread 17:
0 libsystem_kernel.dylib 0x00007fff8ebf5686 mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff8ebf4c42 mach_msg + 70
2 com.apple.CoreFoundation 0x00007fff91c95803 __CFRunLoopServiceMachPort + 195
3 com.apple.CoreFoundation 0x00007fff91c9aee6 __CFRunLoopRun + 1078
4 com.apple.CoreFoundation 0x00007fff91c9a6b2 CFRunLoopRunSpecific + 290
5 com.apple.CoreMediaIO 0x00007fff8b2ed6f8 CMIO::DAL::RunLoop::OwnThread(void*) + 146
6 com.apple.CoreMediaIO 0x00007fff8b2e52de CAPThread::Entry(CAPThread*) + 156
7 libsystem_c.dylib 0x00007fff92309742 _pthread_start + 327
8 libsystem_c.dylib 0x00007fff922f6181 thread_start + 13
Thread 18:
0 libsystem_kernel.dylib 0x00007fff8ebf70fa __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff9230dfc3 _pthread_cond_wait + 927
2 com.adobe.ape.engine 0x000000011929abd0 APXGetHostAPI + 2516032
3 com.adobe.ape.engine 0x00000001192b2ddb APXGetHostAPI + 2614859
4 com.adobe.ape.engine 0x000000011929acd1 APXGetHostAPI + 2516289
5 com.adobe.ape.engine 0x000000011929ad4a APXGetHostAPI + 2516410
6 com.adobe.ape.engine 0x000000011929ae79 APXGetHostAPI + 2516713
7 libsystem_c.dylib 0x00007fff92309742 _pthread_start + 327
8 libsystem_c.dylib 0x00007fff922f6181 thread_start + 13
Thread 19:
0 libsystem_kernel.dylib 0x00007fff8ebf70fa __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff9230dfc3 _pthread_cond_wait + 927
2 com.adobe.ape.engine 0x000000011929abd0 APXGetHostAPI + 2516032
3 com.adobe.ape.engine 0x000000011942d2c3 APXGetHostAPI + 4164403
4 com.adobe.ape.engine 0x000000011929acd1 APXGetHostAPI + 2516289
5 com.adobe.ape.engine 0x000000011929ad4a APXGetHostAPI + 2516410
6 com.adobe.ape.engine 0x000000011929ae79 APXGetHostAPI + 2516713
7 libsystem_c.dylib 0x00007fff92309742 _pthread_start + 327
8 libsystem_c.dylib 0x00007fff922f6181 thread_start + 13
Thread 20:: com.apple.appkit-heartbeat
0 libsystem_kernel.dylib 0x00007fff8ebf7386 __semwait_signal + 10
1 libsystem_c.dylib 0x00007fff92393800 nanosleep + 163
2 libsystem_c.dylib 0x00007fff92393717 usleep + 54
3 com.apple.AppKit 0x00007fff906f1958 -[NSUIHeartBeat _heartBeatThread:] + 543
4 com.apple.Foundation 0x00007fff8c174612 __NSThread__main__ + 1345
5 libsystem_c.dylib 0x00007fff92309742 _pthread_start + 327
6 libsystem_c.dylib 0x00007fff922f6181 thread_start + 13
Thread 21:
0 libsystem_kernel.dylib 0x00007fff8ebf76d6 __workq_kernreturn + 10
1 libsystem_c.dylib 0x00007fff9230beec _pthread_workq_return + 25
2 libsystem_c.dylib 0x00007fff9230bcb3 _pthread_wqthread + 412
3 libsystem_c.dylib 0x00007fff922f6171 start_wqthread + 13
Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000000 rbx: 0x000000010ff9a850 rcx: 0x00000000003f0200 rdx: 0x0000000000000000
rdi: 0x000000010ff9a810 rsi: 0x0000000000000000 rbp: 0x00007fff5fbff080 rsp: 0x00007fff5fbff080
r8: 0x0000000000000002 r9: 0x000000002be65c26 r10: 0x000000010fe2e710 r11: 0x0000000025493f16
r12: 0x000000010ff9a850 r13: 0x000000010ff9a800 r14: 0x000000010ff9a880 r15: 0x000000010ff9a800
rip: 0x000000011bc96e9e rfl: 0x0000000000010246 cr2: 0x0000000000000008
Logical CPU: 6
Binary Images:
0x100000000 - 0x10186cfe7 +com.adobe.illustrator (682 - 16.0.0) <8F6F07B7-9649-7267-D555-D35E1326F0C0> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
0x101aae000 - 0x1027f3ff7 +libicudata.40.0.dylib (40) <6211D655-ECF8-7378-CF68-3B07300D5A29> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/ICUData.framework/Versions/4.0/libicudata.40.0.dylib
0x102806000 - 0x102874fef +com.adobe.headlights.LogSessionFramework (2.1.2.1652) <25E6F475-1522-419C-2169-547FCF2FD97F> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/LogSession.framework/Versions/A/LogSession
0x1028c8000 - 0x1028ccff7 +com.adobe.AdobeCrashReporter (6.0 - 6.0.20120201) <A6B1F3BD-5DB0-FEE5-708A-B54E5CA80481> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeCrashReporter.framework/Versions/A/AdobeCrashRep orter
0x1028d2000 - 0x10292fff7 +com.adobe.aiport (aiport version 16.0.0 - 16.0.0.682) <013A7667-AC54-C394-36EC-DE3E058EBBB8> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/aiport.framework/Versions/A/aiport
0x102956000 - 0x1029bbff7 +com.adobe.filterport (filterport version 16.0.0 - 16.0.0.682) <4D4BAF9C-D816-167D-C653-3E61955725A9> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/filterport.framework/Versions/A/filterport
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