Configuration error at launch

downloaded indesign cc and received configuration error 5 at launch. uninstalled. restarted computer. did a cc clean sweep. launch continues to error. adobe premier pro cc launches w out a problem. note: this is a 30 day trial.

Without any proper system info and other technical details nobody can even guess.
Mylenium

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  • Adobe Illustrator Crashes After Launch - Configuration Error 5

    Hardware config:
    Model Name:          MacBook Air
    Model Identifier:          MacBookAir4,1
    Processor Name:          Intel Core i5
    Processor Speed:          1.6 GHz
    Number of Processors:          1
    Total Number of Cores:          2
    L2 Cache (per Core):          256 KB
    L3 Cache:          3 MB
    Memory:          4 GB
    Software:
    System Version:          OS X 10.8.2 (12C60)
    Adobe Creative Cloud, Illustrator CS6
    Problem:
    Adobe Illustrator was working fine on my MacBook Pro. That is in the shop being fixed, meanwhile I have a loaner computer which is what the specs are above. All my Adobe apps work, except for Illustrator. When I launch it, it loads everything but just as the main menu across the top loads I get an error stating:
    Configuration error
    Please uninstall and reinstall the product.
    If this problem still occurs, please contact Adobe technical support for help, and mention the error code shown at the bottom of this screen.
    Error: 5
    http://www.adobe.com/support/
    I've uninstalled and reinstalled Illustrator. With and without preferences. Many times. I went so far as to uninstall all my Adobe products, use the CS cleaner, and manually go in and delete any files I could find related to anything Adobe. I just reinstalled, and yet I get the same error. I've read about other people having a similar problem, but nobody seems to have a solution. Anyone have any ideas?
    An additional detail, I have my hard drive from the MacBook Pro, and when I boot from it (through the Macbook Air, it's attached via USB) I still have the same issue of Illustrator crashing just after launch with the same error message. The ultimate test will be when I get my MBP back Thursday and am able to see if it's something specific to the MBA.
    Note: I spent an hour or so on the phone with Adobe support and we changed permissions on various folders, downloaded the newer version of the Adobe Application Manager, uninstalled Illustrator again and reinstalled it, repaired permissions, etc. and nothing fixed the problem. The support rep took over my computer and did a bunch of things but to no avail. He then said he was going to try one more thing before escalating it, but then the phone disconnected us. I was connected through chat and he said he was going to call me back, but never did and then the chat window automatically closed and I don't know how to get back in touch with him.

    Still no luck with Adobe support. I call, it takes 20 minutes for them to figure out they've already tried everything at the entry level and that it needs to be escalated, they tell me I'll get a call sometime in the next 1-2 days, the call comes when I'm not at my office or phone (sometimes at 7 pm at night, sometimes at 7 am in the morning, two times when I am rarely at my computer in my office), they leave a message telling me to call in, and the process repeats.
    Now, there is this information below from a crash report. If anyone can make heads or tails of this let me know.
    Process:         Adobe Illustrator [55287]
    Path:            /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
    Identifier:      com.adobe.illustrator
    Version:         682 (16.0.0)
    Code Type:       X86-64 (Native)
    Parent Process:  launchd [187]
    User ID:         501
    Date/Time:       2013-02-01 20:30:24.800 -0700
    OS Version:      Mac OS X 10.8.2 (12C60)
    Report Version:  10
    Interval Since Last Report:          967910 sec
    Crashes Since Last Report:           14
    Per-App Interval Since Last Report:  515 sec
    Per-App Crashes Since Last Report:   4
    Anonymous UUID:                      AD46D210-611E-B8F9-AF00-22DF16B55578
    Crashed Thread:  0  Dispatch queue: com.apple.main-thread
    Exception Type:  EXC_BAD_ACCESS (SIGSEGV)
    Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000008
    VM Regions Near 0x8:
    -->
        __TEXT                 0000000100000000-000000010186d000 [ 24.4M] r-x/rwx SM=COW  /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
    Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
    0   com.adobe.illustrator.plugins.SymbolPalette          0x000000011bc96e9e PluginMain + 358030
    1   com.adobe.illustrator.plugins.SymbolPalette          0x000000011bc9a34c PluginMain + 371516
    2   com.adobe.illustrator.plugins.SymbolPalette          0x000000011bc5f970 PluginMain + 131424
    3   com.adobe.illustrator.plugins.SymbolPalette          0x000000011bc9a1af PluginMain + 371103
    4   com.adobe.illustrator.plugins.SymbolPalette          0x000000011bc987d3 PluginMain + 364483
    5   com.adobe.illustrator.plugins.SymbolPalette          0x000000011bc9eaa8 PluginMain + 389784
    6   com.adobe.illustrator.plugins.SymbolPalette          0x000000011bc8376b PluginMain + 278363
    7   com.adobe.illustrator.plugins.SymbolPalette          0x000000011bc3f93c PluginMain + 300
    8   com.adobe.illustrator                   0x0000000100c84bfa std::_Rb_tree<SPSUAS, std::pair<SPSUAS const, int>, std::_Select1st<std::pair<SPSUAS const, int> >, std::less<SPSUAS>, std::allocator<std::pair<SPSUAS const, int> > >::erase(SPSUAS const&) + 24282
    9   com.adobe.illustrator                   0x0000000100c7f1ec std::_Rb_tree<SPSUAS, std::pair<SPSUAS const, int>, std::_Select1st<std::pair<SPSUAS const, int> >, std::less<SPSUAS>, std::allocator<std::pair<SPSUAS const, int> > >::erase(SPSUAS const&) + 1228
    10  com.adobe.illustrator                   0x0000000100c8236c std::_Rb_tree<SPSUAS, std::pair<SPSUAS const, int>, std::_Select1st<std::pair<SPSUAS const, int> >, std::less<SPSUAS>, std::allocator<std::pair<SPSUAS const, int> > >::erase(SPSUAS const&) + 13900
    11  com.adobe.illustrator                   0x0000000100c82656 std::_Rb_tree<SPSUAS, std::pair<SPSUAS const, int>, std::_Select1st<std::pair<SPSUAS const, int> >, std::less<SPSUAS>, std::allocator<std::pair<SPSUAS const, int> > >::erase(SPSUAS const&) + 14646
    12  com.adobe.illustrator                   0x0000000100c84bfa std::_Rb_tree<SPSUAS, std::pair<SPSUAS const, int>, std::_Select1st<std::pair<SPSUAS const, int> >, std::less<SPSUAS>, std::allocator<std::pair<SPSUAS const, int> > >::erase(SPSUAS const&) + 24282
    13  com.adobe.illustrator                   0x0000000100c7f1ec std::_Rb_tree<SPSUAS, std::pair<SPSUAS const, int>, std::_Select1st<std::pair<SPSUAS const, int> >, std::less<SPSUAS>, std::allocator<std::pair<SPSUAS const, int> > >::erase(SPSUAS const&) + 1228
    14  com.adobe.illustrator                   0x0000000100c8236c std::_Rb_tree<SPSUAS, std::pair<SPSUAS const, int>, std::_Select1st<std::pair<SPSUAS const, int> >, std::less<SPSUAS>, std::allocator<std::pair<SPSUAS const, int> > >::erase(SPSUAS const&) + 13900
    15  com.adobe.illustrator                   0x0000000100c800ac std::_Rb_tree<SPSUAS, std::pair<SPSUAS const, int>, std::_Select1st<std::pair<SPSUAS const, int> >, std::less<SPSUAS>, std::allocator<std::pair<SPSUAS const, int> > >::erase(SPSUAS const&) + 5004
    16  com.adobe.illustrator                   0x0000000100c8157e std::_Rb_tree<SPSUAS, std::pair<SPSUAS const, int>, std::_Select1st<std::pair<SPSUAS const, int> >, std::less<SPSUAS>, std::allocator<std::pair<SPSUAS const, int> > >::erase(SPSUAS const&) + 10334
    17  com.adobe.illustrator                   0x000000010098374d 0x100000000 + 9975629
    18  com.adobe.illustrator                   0x0000000100984a39 0x100000000 + 9980473
    19  com.adobe.illustrator                   0x0000000100987e29 0x100000000 + 9993769
    20  com.adobe.illustrator                   0x000000010070044b 0x100000000 + 7341131
    21  com.adobe.illustrator                   0x000000010083cfde 0x100000000 + 8638430
    22  com.adobe.illustrator                   0x00000001006ff280 0x100000000 + 7336576
    23  com.adobe.illustrator                   0x00000001006ef5d4 0x100000000 + 7271892
    24  com.adobe.illustrator                   0x00000001001635f8 0x100000000 + 1455608
    Thread 1:: Dispatch queue: com.apple.libdispatch-manager
    0   libsystem_kernel.dylib                  0x00007fff8ebf7d16 kevent + 10
    1   libdispatch.dylib                       0x00007fff96849dea _dispatch_mgr_invoke + 883
    2   libdispatch.dylib                       0x00007fff968499ee _dispatch_mgr_thread + 54
    Thread 2:
    0   libsystem_kernel.dylib                  0x00007fff8ebf76d6 __workq_kernreturn + 10
    1   libsystem_c.dylib                       0x00007fff9230beec _pthread_workq_return + 25
    2   libsystem_c.dylib                       0x00007fff9230bcb3 _pthread_wqthread + 412
    3   libsystem_c.dylib                       0x00007fff922f6171 start_wqthread + 13
    Thread 3:
    0   libsystem_kernel.dylib                  0x00007fff8ebf76d6 __workq_kernreturn + 10
    1   libsystem_c.dylib                       0x00007fff9230beec _pthread_workq_return + 25
    2   libsystem_c.dylib                       0x00007fff9230bcb3 _pthread_wqthread + 412
    3   libsystem_c.dylib                       0x00007fff922f6171 start_wqthread + 13
    Thread 4:
    0   libsystem_kernel.dylib                  0x00007fff8ebf70fa __psynch_cvwait + 10
    1   libsystem_c.dylib                       0x00007fff9230df89 _pthread_cond_wait + 869
    2   com.apple.CoreServices.CarbonCore          0x00007fff8b9dd214 TSWaitOnCondition + 108
    3   com.apple.CoreServices.CarbonCore          0x00007fff8b9dd3eb TSWaitOnConditionTimedRelative + 132
    4   com.apple.CoreServices.CarbonCore          0x00007fff8b93fb24 MPWaitOnQueue + 252
    5   com.adobe.ACE                           0x0000000102a262c9 0x1029ed000 + 234185
    6   com.adobe.ACE                           0x0000000102a255da 0x1029ed000 + 230874
    7   com.apple.CoreServices.CarbonCore          0x00007fff8b9b47e4 PrivateMPEntryPoint + 58
    8   libsystem_c.dylib                       0x00007fff92309742 _pthread_start + 327
    9   libsystem_c.dylib                       0x00007fff922f6181 thread_start + 13
    Thread 5:
    0   libsystem_kernel.dylib                  0x00007fff8ebf70fa __psynch_cvwait + 10
    1   libsystem_c.dylib                       0x00007fff9230df89 _pthread_cond_wait + 869
    2   com.apple.CoreServices.CarbonCore          0x00007fff8b9dd214 TSWaitOnCondition + 108
    3   com.apple.CoreServices.CarbonCore          0x00007fff8b9dd3eb TSWaitOnConditionTimedRelative + 132
    4   com.apple.CoreServices.CarbonCore          0x00007fff8b93fb24 MPWaitOnQueue + 252
    5   com.adobe.ACE                           0x0000000102a262c9 0x1029ed000 + 234185
    6   com.adobe.ACE                           0x0000000102a255da 0x1029ed000 + 230874
    7   com.apple.CoreServices.CarbonCore          0x00007fff8b9b47e4 PrivateMPEntryPoint + 58
    8   libsystem_c.dylib                       0x00007fff92309742 _pthread_start + 327
    9   libsystem_c.dylib                       0x00007fff922f6181 thread_start + 13
    Thread 6:
    0   libsystem_kernel.dylib                  0x00007fff8ebf70fa __psynch_cvwait + 10
    1   libsystem_c.dylib                       0x00007fff9230df89 _pthread_cond_wait + 869
    2   com.apple.CoreServices.CarbonCore          0x00007fff8b9dd214 TSWaitOnCondition + 108
    3   com.apple.CoreServices.CarbonCore          0x00007fff8b9dd3eb TSWaitOnConditionTimedRelative + 132
    4   com.apple.CoreServices.CarbonCore          0x00007fff8b93fb24 MPWaitOnQueue + 252
    5   com.adobe.ACE                           0x0000000102a262c9 0x1029ed000 + 234185
    6   com.adobe.ACE                           0x0000000102a255da 0x1029ed000 + 230874
    7   com.apple.CoreServices.CarbonCore          0x00007fff8b9b47e4 PrivateMPEntryPoint + 58
    8   libsystem_c.dylib                       0x00007fff92309742 _pthread_start + 327
    9   libsystem_c.dylib                       0x00007fff922f6181 thread_start + 13
    Thread 7:
    0   libsystem_kernel.dylib                  0x00007fff8ebf70fa __psynch_cvwait + 10
    1   libsystem_c.dylib                       0x00007fff9230df89 _pthread_cond_wait + 869
    2   com.apple.CoreServices.CarbonCore          0x00007fff8b9dd214 TSWaitOnCondition + 108
    3   com.apple.CoreServices.CarbonCore          0x00007fff8b9dd3eb TSWaitOnConditionTimedRelative + 132
    4   com.apple.CoreServices.CarbonCore          0x00007fff8b93fb24 MPWaitOnQueue + 252
    5   com.adobe.ACE                           0x0000000102a262c9 0x1029ed000 + 234185
    6   com.adobe.ACE                           0x0000000102a255da 0x1029ed000 + 230874
    7   com.apple.CoreServices.CarbonCore          0x00007fff8b9b47e4 PrivateMPEntryPoint + 58
    8   libsystem_c.dylib                       0x00007fff92309742 _pthread_start + 327
    9   libsystem_c.dylib                       0x00007fff922f6181 thread_start + 13
    Thread 8:
    0   libsystem_kernel.dylib                  0x00007fff8ebf70fa __psynch_cvwait + 10
    1   libsystem_c.dylib                       0x00007fff9230df89 _pthread_cond_wait + 869
    2   com.apple.CoreServices.CarbonCore          0x00007fff8b9dd214 TSWaitOnCondition + 108
    3   com.apple.CoreServices.CarbonCore          0x00007fff8b9dd3eb TSWaitOnConditionTimedRelative + 132
    4   com.apple.CoreServices.CarbonCore          0x00007fff8b93fb24 MPWaitOnQueue + 252
    5   com.adobe.ACE                           0x0000000102a262c9 0x1029ed000 + 234185
    6   com.adobe.ACE                           0x0000000102a255da 0x1029ed000 + 230874
    7   com.apple.CoreServices.CarbonCore          0x00007fff8b9b47e4 PrivateMPEntryPoint + 58
    8   libsystem_c.dylib                       0x00007fff92309742 _pthread_start + 327
    9   libsystem_c.dylib                       0x00007fff922f6181 thread_start + 13
    Thread 9:
    0   libsystem_kernel.dylib                  0x00007fff8ebf70fa __psynch_cvwait + 10
    1   libsystem_c.dylib                       0x00007fff9230df89 _pthread_cond_wait + 869
    2   com.apple.CoreServices.CarbonCore          0x00007fff8b9dd214 TSWaitOnCondition + 108
    3   com.apple.CoreServices.CarbonCore          0x00007fff8b9dd3eb TSWaitOnConditionTimedRelative + 132
    4   com.apple.CoreServices.CarbonCore          0x00007fff8b93fb24 MPWaitOnQueue + 252
    5   com.adobe.ACE                           0x0000000102a262c9 0x1029ed000 + 234185
    6   com.adobe.ACE                           0x0000000102a255da 0x1029ed000 + 230874
    7   com.apple.CoreServices.CarbonCore          0x00007fff8b9b47e4 PrivateMPEntryPoint + 58
    8   libsystem_c.dylib                       0x00007fff92309742 _pthread_start + 327
    9   libsystem_c.dylib                       0x00007fff922f6181 thread_start + 13
    Thread 10:
    0   libsystem_kernel.dylib                  0x00007fff8ebf70fa __psynch_cvwait + 10
    1   libsystem_c.dylib                       0x00007fff9230df89 _pthread_cond_wait + 869
    2   com.apple.CoreServices.CarbonCore          0x00007fff8b9dd214 TSWaitOnCondition + 108
    3   com.apple.CoreServices.CarbonCore          0x00007fff8b9dd3eb TSWaitOnConditionTimedRelative + 132
    4   com.apple.CoreServices.CarbonCore          0x00007fff8b93fb24 MPWaitOnQueue + 252
    5   com.adobe.ACE                           0x0000000102a262c9 0x1029ed000 + 234185
    6   com.adobe.ACE                           0x0000000102a255da 0x1029ed000 + 230874
    7   com.apple.CoreServices.CarbonCore          0x00007fff8b9b47e4 PrivateMPEntryPoint + 58
    8   libsystem_c.dylib                       0x00007fff92309742 _pthread_start + 327
    9   libsystem_c.dylib                       0x00007fff922f6181 thread_start + 13
    Thread 11:
    0   libsystem_kernel.dylib                  0x00007fff8ebf76d6 __workq_kernreturn + 10
    1   libsystem_c.dylib                       0x00007fff9230beec _pthread_workq_return + 25
    2   libsystem_c.dylib                       0x00007fff9230bcb3 _pthread_wqthread + 412
    3   libsystem_c.dylib                       0x00007fff922f6171 start_wqthread + 13
    Thread 12:
    0   libsystem_kernel.dylib                  0x00007fff8ebf70fa __psynch_cvwait + 10
    1   libsystem_c.dylib                       0x00007fff9230df89 _pthread_cond_wait + 869
    2   com.adobe.AGM                           0x0000000102ed4d5b AGMInitialize + 3255471
    3   com.adobe.AGM                           0x0000000102ed5b5c AGMInitialize + 3259056
    4   com.adobe.AGM                           0x0000000102edcdeb AGMInitialize + 3288383
    5   libsystem_c.dylib                       0x00007fff92309742 _pthread_start + 327
    6   libsystem_c.dylib                       0x00007fff922f6181 thread_start + 13
    Thread 13:
    0   libsystem_kernel.dylib                  0x00007fff8ebf70fa __psynch_cvwait + 10
    1   libsystem_c.dylib                       0x00007fff9230df89 _pthread_cond_wait + 869
    2   com.adobe.ape.engine                    0x000000011929ac0d APXGetHostAPI + 2516093
    3   com.adobe.ape.engine                    0x0000000119048ec1 APXGetHostAPI + 83761
    4   com.adobe.ape.engine                    0x000000011929acd1 APXGetHostAPI + 2516289
    5   com.adobe.ape.engine                    0x000000011929ad4a APXGetHostAPI + 2516410
    6   com.adobe.ape.engine                    0x000000011929ae79 APXGetHostAPI + 2516713
    7   libsystem_c.dylib                       0x00007fff92309742 _pthread_start + 327
    8   libsystem_c.dylib                       0x00007fff922f6181 thread_start + 13
    Thread 14:
    0   libsystem_kernel.dylib                  0x00007fff8ebf70fa __psynch_cvwait + 10
    1   libsystem_c.dylib                       0x00007fff9230df89 _pthread_cond_wait + 869
    2   com.adobe.ape.engine                    0x000000011929ac0d APXGetHostAPI + 2516093
    3   com.adobe.ape.engine                    0x0000000119048ec1 APXGetHostAPI + 83761
    4   com.adobe.ape.engine                    0x000000011929acd1 APXGetHostAPI + 2516289
    5   com.adobe.ape.engine                    0x000000011929ad4a APXGetHostAPI + 2516410
    6   com.adobe.ape.engine                    0x000000011929ae79 APXGetHostAPI + 2516713
    7   libsystem_c.dylib                       0x00007fff92309742 _pthread_start + 327
    8   libsystem_c.dylib                       0x00007fff922f6181 thread_start + 13
    Thread 15:
    0   libsystem_kernel.dylib                  0x00007fff8ebf70fa __psynch_cvwait + 10
    1   libsystem_c.dylib                       0x00007fff9230df89 _pthread_cond_wait + 869
    2   com.adobe.ape.engine                    0x000000011929ac0d APXGetHostAPI + 2516093
    3   com.adobe.ape.engine                    0x0000000119048ec1 APXGetHostAPI + 83761
    4   com.adobe.ape.engine                    0x000000011929acd1 APXGetHostAPI + 2516289
    5   com.adobe.ape.engine                    0x000000011929ad4a APXGetHostAPI + 2516410
    6   com.adobe.ape.engine                    0x000000011929ae79 APXGetHostAPI + 2516713
    7   libsystem_c.dylib                       0x00007fff92309742 _pthread_start + 327
    8   libsystem_c.dylib                       0x00007fff922f6181 thread_start + 13
    Thread 16:
    0   libsystem_kernel.dylib                  0x00007fff8ebf70fa __psynch_cvwait + 10
    1   libsystem_c.dylib                       0x00007fff9230df89 _pthread_cond_wait + 869
    2   com.adobe.ape.engine                    0x000000011929ac0d APXGetHostAPI + 2516093
    3   com.adobe.ape.engine                    0x0000000119048ec1 APXGetHostAPI + 83761
    4   com.adobe.ape.engine                    0x000000011929acd1 APXGetHostAPI + 2516289
    5   com.adobe.ape.engine                    0x000000011929ad4a APXGetHostAPI + 2516410
    6   com.adobe.ape.engine                    0x000000011929ae79 APXGetHostAPI + 2516713
    7   libsystem_c.dylib                       0x00007fff92309742 _pthread_start + 327
    8   libsystem_c.dylib                       0x00007fff922f6181 thread_start + 13
    Thread 17:
    0   libsystem_kernel.dylib                  0x00007fff8ebf5686 mach_msg_trap + 10
    1   libsystem_kernel.dylib                  0x00007fff8ebf4c42 mach_msg + 70
    2   com.apple.CoreFoundation                0x00007fff91c95803 __CFRunLoopServiceMachPort + 195
    3   com.apple.CoreFoundation                0x00007fff91c9aee6 __CFRunLoopRun + 1078
    4   com.apple.CoreFoundation                0x00007fff91c9a6b2 CFRunLoopRunSpecific + 290
    5   com.apple.CoreMediaIO                   0x00007fff8b2ed6f8 CMIO::DAL::RunLoop::OwnThread(void*) + 146
    6   com.apple.CoreMediaIO                   0x00007fff8b2e52de CAPThread::Entry(CAPThread*) + 156
    7   libsystem_c.dylib                       0x00007fff92309742 _pthread_start + 327
    8   libsystem_c.dylib                       0x00007fff922f6181 thread_start + 13
    Thread 18:
    0   libsystem_kernel.dylib                  0x00007fff8ebf70fa __psynch_cvwait + 10
    1   libsystem_c.dylib                       0x00007fff9230dfc3 _pthread_cond_wait + 927
    2   com.adobe.ape.engine                    0x000000011929abd0 APXGetHostAPI + 2516032
    3   com.adobe.ape.engine                    0x00000001192b2ddb APXGetHostAPI + 2614859
    4   com.adobe.ape.engine                    0x000000011929acd1 APXGetHostAPI + 2516289
    5   com.adobe.ape.engine                    0x000000011929ad4a APXGetHostAPI + 2516410
    6   com.adobe.ape.engine                    0x000000011929ae79 APXGetHostAPI + 2516713
    7   libsystem_c.dylib                       0x00007fff92309742 _pthread_start + 327
    8   libsystem_c.dylib                       0x00007fff922f6181 thread_start + 13
    Thread 19:
    0   libsystem_kernel.dylib                  0x00007fff8ebf70fa __psynch_cvwait + 10
    1   libsystem_c.dylib                       0x00007fff9230dfc3 _pthread_cond_wait + 927
    2   com.adobe.ape.engine                    0x000000011929abd0 APXGetHostAPI + 2516032
    3   com.adobe.ape.engine                    0x000000011942d2c3 APXGetHostAPI + 4164403
    4   com.adobe.ape.engine                    0x000000011929acd1 APXGetHostAPI + 2516289
    5   com.adobe.ape.engine                    0x000000011929ad4a APXGetHostAPI + 2516410
    6   com.adobe.ape.engine                    0x000000011929ae79 APXGetHostAPI + 2516713
    7   libsystem_c.dylib                       0x00007fff92309742 _pthread_start + 327
    8   libsystem_c.dylib                       0x00007fff922f6181 thread_start + 13
    Thread 20:: com.apple.appkit-heartbeat
    0   libsystem_kernel.dylib                  0x00007fff8ebf7386 __semwait_signal + 10
    1   libsystem_c.dylib                       0x00007fff92393800 nanosleep + 163
    2   libsystem_c.dylib                       0x00007fff92393717 usleep + 54
    3   com.apple.AppKit                        0x00007fff906f1958 -[NSUIHeartBeat _heartBeatThread:] + 543
    4   com.apple.Foundation                    0x00007fff8c174612 __NSThread__main__ + 1345
    5   libsystem_c.dylib                       0x00007fff92309742 _pthread_start + 327
    6   libsystem_c.dylib                       0x00007fff922f6181 thread_start + 13
    Thread 21:
    0   libsystem_kernel.dylib                  0x00007fff8ebf76d6 __workq_kernreturn + 10
    1   libsystem_c.dylib                       0x00007fff9230beec _pthread_workq_return + 25
    2   libsystem_c.dylib                       0x00007fff9230bcb3 _pthread_wqthread + 412
    3   libsystem_c.dylib                       0x00007fff922f6171 start_wqthread + 13
    Thread 0 crashed with X86 Thread State (64-bit):
      rax: 0x0000000000000000  rbx: 0x000000010ff9a850  rcx: 0x00000000003f0200  rdx: 0x0000000000000000
      rdi: 0x000000010ff9a810  rsi: 0x0000000000000000  rbp: 0x00007fff5fbff080  rsp: 0x00007fff5fbff080
       r8: 0x0000000000000002   r9: 0x000000002be65c26  r10: 0x000000010fe2e710  r11: 0x0000000025493f16
      r12: 0x000000010ff9a850  r13: 0x000000010ff9a800  r14: 0x000000010ff9a880  r15: 0x000000010ff9a800
      rip: 0x000000011bc96e9e  rfl: 0x0000000000010246  cr2: 0x0000000000000008
    Logical CPU: 6
    Binary Images:
           0x100000000 -        0x10186cfe7 +com.adobe.illustrator (682 - 16.0.0) <8F6F07B7-9649-7267-D555-D35E1326F0C0> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
           0x101aae000 -        0x1027f3ff7 +libicudata.40.0.dylib (40) <6211D655-ECF8-7378-CF68-3B07300D5A29> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/ICUData.framework/Versions/4.0/libicudata.40.0.dylib
           0x102806000 -        0x102874fef +com.adobe.headlights.LogSessionFramework (2.1.2.1652) <25E6F475-1522-419C-2169-547FCF2FD97F> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/LogSession.framework/Versions/A/LogSession
           0x1028c8000 -        0x1028ccff7 +com.adobe.AdobeCrashReporter (6.0 - 6.0.20120201) <A6B1F3BD-5DB0-FEE5-708A-B54E5CA80481> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeCrashReporter.framework/Versions/A/AdobeCrashRep orter
           0x1028d2000 -        0x10292fff7 +com.adobe.aiport (aiport version 16.0.0 - 16.0.0.682) <013A7667-AC54-C394-36EC-DE3E058EBBB8> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/aiport.framework/Versions/A/aiport
           0x102956000 -        0x1029bbff7 +com.adobe.filterport (filterport version 16.0.0 - 16.0.0.682) <4D4BAF9C-D816-167D-C653-3E61955725A9> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/filterport.framework/Versions/A/filterport
           0x1029e9000 -        0x1029e9ff7 +com.adobe.SPBasic (SPBasic version 16.0.0 - 16.0.0.682) <6344CAA3-C943-9DF3-CCCB-AB443149DF6A> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/SPBasic.framework/Versions/A/SPBasic
           0x1029ed000 -        0x102b66fff +com.adobe.ACE (AdobeACE 2.19.18.19822 - 2.19.18.19822) <01A168B2-A4AA-71B3-D8F1-2F4A367485BB> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeACE.framework/Versions/A/AdobeACE
           0x102b79000 -        0x103181fff +com.adobe.AGM (AdobeAGM 4.26.20.19822 - 4.26.20.19822) <4AB2E56F-811A-C769-4F3C-CBE1530C8A56> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeAGM.framework/Versions/A/AdobeAGM
           0x10321d000 -        0x10325fff7 +com.adobe.ARE (AdobeARE 1.5.02.19822 - 1.5.02.19822) <FB3356DF-DBCD-CE4C-DC16-63540BC96C5C> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeARE.framework/Versions/A/AdobeARE
           0x103267000 -        0x103361fe7 +com.adobe.AXEDOMCore (AdobeAXEDOMCore 3.7.101.18636 - 3.7.101.18636) <C7652AF2-56D7-8AF8-A207-0BDEDDFF0BEC> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeAXEDOMCore.framework/Versions/A/AdobeAXEDOMCore
           0x103405000 -        0x103424fff +com.adobe.BIB (AdobeBIB 1.2.02.19822 - 1.2.02.19822) <7EC75BFC-1A1C-8FD3-56BB-D6B6EB5CA9A1> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeBIB.framework/Versions/A/AdobeBIB
           0x10342b000 -        0x103453ff7 +com.adobe.BIBUtils (AdobeBIBUtils 1.1.01 - 1.1.01) <4886F3FC-D31A-6149-1E03-EBA15E262086> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeBIBUtils.framework/Versions/A/AdobeBIBUtils
           0x10345a000 -        0x1037bbfef +com.adobe.CoolType (AdobeCoolType 5.10.31.19822 - 5.10.31.19822) <14E82AD0-5994-21FA-D963-D3FB2A113349> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeCoolType.framework/Versions/A/AdobeCoolType
           0x103808000 -        0x103c4eff7 +com.adobe.MPS (AdobeMPS 5.8.0.19673 - 5.8.0.19673) <E63AFCA8-3E74-1745-8C74-8B0A78073BE5> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeMPS.framework/Versions/A/AdobeMPS
           0x103cca000 -        0x104dc8fef +com.adobe.psl (AdobePSL 13.0.0.19655 - 13.0.0.19655) <8029DA17-402C-301F-02E9-D0EC8DF48BE8> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobePSL.framework/Versions/A/AdobePSL
           0x104f88000 -        0x104fe8ff7 +com.adobe.AdobeXMPCore (Adobe XMP Core 5.3 -c 11 - 66.145661) <B475CD07-1024-560D-5BFE-2A6FCE63925C> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeXMP.framework/Versions/A/AdobeXMP
           0x104ff2000 -        0x1050aafe7 +com.adobe.AdobeXMPFiles (Adobe XMP Files 5.4 -f 49 - 66.145661) <9F30F410-B84E-EB85-7F2C-C72BCD50CB77> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeXMPFiles.framework/Versions/A/AdobeXMPFiles
           0x1050dd000 -        0x105187fe7 +libicucnv.40.0.dylib (40) <768D99C5-46B9-B849-2834-B5BF541856D1> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/ICUConverter.framework/Versions/4.0/libicucnv.40.0.dy lib
           0x1051ae000 -        0x1052eefe7 +libicui18n.40.0.dylib (40) <B0341318-FB92-A0CF-2CA5-7FA100624DBD> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/ICUInternationalization.framework/Versions/4.0/libicu i18n.40.0.dylib
           0x10536d000 -        0x10546ffef +libicuuc.40.0.dylib (40) <76F12DCE-F356-D48D-4239-FC103706EF76> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/ICUUnicode.framework/Versions/4.0/libicuuc.40.0.dylib
           0x1054b7000 -        0x105604ff7 +com.winsoft.wrservices (WRServices 5.0.0 - 5.0.0) <FFA48E0A-A17C-A04F-AE20-6815EB944DEA> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/WRServices.framework/Versions/A/WRServices
           0x105678000 -        0x1058c1fe7 +com.adobe.linguistic.LinguisticManager (6.0.0 - 17206) <301AAE8E-BA78-230E-9500-FCCA204B49CB> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeLinguistic.framework/Versions/3/AdobeLinguistic
           0x105944000 -        0x10594bfef +com.adobe.coretech.adobesplashkit (AdobeSplashKit version 1.0 - 1.0) <E678CE59-3C6E-386B-92F1-48B49B1727E0> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeSplashKit.framework/Versions/A/AdobeSplashKit
           0x105955000 -        0x105981fff +com.adobe.AXE8SharedExpat (AdobeAXE8SharedExpat 3.7.101.18636 - 3.7.101.18636) <488DF1F7-A643-5168-706A-498A0322A87E> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeAXE8SharedExpat.framework/Versions/A/AdobeAXE8Sh aredExpat
           0x1059a4000 -        0x105a61fff +com.adobe.AdobeExtendScript (ExtendScript 4.2.12 - 4.2.12.18602) <0957DFA6-0593-CE4B-8638-00F32113B07B> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeExtendScript.framework/Versions/A/AdobeExtendScr ipt
           0x105aab000 -        0x105b70fff +com.adobe.JP2K (2.0.0 - 2.0.0.18562) <B14B096C-AA23-BA8F-E3AE-8DB102F9D161> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeJP2K.framework/Versions/A/AdobeJP2K
           0x105bbd000 -        0x105dcbfff +com.adobe.owl (AdobeOwl version 4.0.93 - 4.0.93) <CB035C4D-044D-4004-C887-814F944E62ED> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeOwl.framework/Versions/A/AdobeOwl
           0x105e0d000 -        0x1065e0ff7 +com.adobe.PDFL (PROD_MAJOR.PROD_MINOR.PROD_STEP - 10.0.1.18562) <8DC49EE4-5700-97A1-EBFE-68024AE1980C> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobePDFL.framework/Versions/A/AdobePDFL
           0x106698000 -        0x106798ff7 +com.adobe.PDFPort (AdobePDFPort 2.1.0.19734 - 2.1.0.19734) <8C850D5F-FCF1-8620-6DAE-240667C80F9A> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobePDFPort.framework/Versions/A/AdobePDFPort
           0x1067ac000 -        0x1067d1ffe +adobepdfsettings (1) <56E7F033-6032-2EC2-250E-43F1EBD123B1> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/adobepdfsettings.framework/Versions/A/adobepdfsetting s
           0x10680d000 -        0x106853fe7 +com.adobe.pip (6.0.0.1654) <3576D8F9-E2F9-6EB8-6684-C2FE6B0A3731> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobePIP.framework/Versions/A/AdobePIP
           0x106860000 -        0x10690efef +com.adobe.AdobeScCore (ScCore 4.2.12 - 4.2.12.18602) <9CEE95E5-2FC6-5E58-02A4-138EA6F8D894> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeScCore.framework/Versions/A/AdobeScCore
           0x10694b000 -        0x106a07fef +com.adobe.SVGExport (AdobeSVGExport 6.0 - 6.0) <9C3A0810-22F9-5C20-C5A9-44C552076054> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeSVGExport.framework/Versions/A/AdobeSVGExport
           0x106a29000 -        0x106d3ffff +com.adobe.SVGRE (AdobeSVGRE 6.0 - 6.0) <041B948F-2768-2FC9-712A-43AE264510DB> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeSVGRE.framework/Versions/A/AdobeSVGRE
           0x106e0b000 -        0x106e25ff7 +com.adobe.ahclientframework (1.7.0.56 - 1.7.0.56) <C1C5DE5C-39AB-0871-49A6-FA3449D39B8A> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/ahclient.framework/Versions/A/ahclient
           0x106e2e000 -        0x106e47fff  com.apple.carbonframeworktemplate (1.0 - 1.0) <0EDFCF84-BC82-4466-D878-69327B1722AF> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/Alcid.framework/Versions/A/Alcid
           0x106e4e000 -        0x106f32fe7 +com.adobe.amtlib (amtlib 6.0.0.75 - 6.0.0.75) <07A3E1E1-55C3-BA5B-A0B0-60250809ED61> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/amtlib.framework/Versions/A/amtlib
           0x106f43000 -        0x106f4bfef +com.adobe.boost_date_time.framework (6.0.0 - 6.0.0.0) <C4819F09-AB6C-1282-F489-48671509CE71> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/boost_date_time.framework/Versions/A/boost_date_time
           0x106f65000 -        0x106f7eff7 +com.adobe.boost_filesystem.framework (6.0.0 - 6.0.0.0) <CD4FF487-E0AA-0D76-A87D-9252F242C314> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/boost_filesystem.framework/Versions/A/boost_filesyste m
           0x106fa0000 -        0x107054fef +com.adobe.boost_regex.framework (6.0.0 - 6.0.0.0) <FD24C4C8-AA95-3FB1-6350-639D50D7ACEF> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/boost_regex.framework/Versions/A/boost_regex
           0x1070e0000 -        0x10714dfef +com.adobe.boost_serialization.framework (6.0.0 - 6.0.0.0) <4BD779CA-98D8-9DC5-4B79-2E30E102EE31> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/boost_serialization.framework/Versions/A/boost_serial ization
           0x107250000 -        0x10725dfff +com.adobe.boost_signals.framework (6.0.0 - 6.0.0.0) <B0761444-05C8-F8AC-B3F3-CBA2C83129AC> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/boost_signals.framework/Versions/A/boost_signals
           0x107272000 -        0x107274ff7 +com.adobe.boost_system.framework (6.0.0 - 6.0.0.0) <5A598FE6-82A6-D73A-B509-9A2902097AFE> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/boost_system.framework/Versions/A/boost_system
           0x10727b000 -        0x107287fff +com.adobe.boost_threads.framework (6.0.0 - 6.0.0.0) <92B1610F-451D-3684-8882-599DB6B00C23> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/boost_threads.framework/Versions/A/boost_threads
           0x1072a5000 -        0x1076efff7 +com.adobe.dvaadameve.framework (6.0.0 - 6.0.0.0) <3921F600-9022-192D-BC1B-D5D2A3A96CBD> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/dvaadameve.framework/Versions/A/dvaadameve
           0x107d4a000 -        0x107e35fe7 +com.adobe.dvaai.framework (6.0.0 - 6.0.0.0) <E9ECB4F4-B4C8-8D8F-1362-255FC8986938> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/dvaai.framework/Versions/A/dvaai
           0x107ee1000 -        0x1080d5fff +com.adobe.dvacore.framework (6.0.0 - 6.0.0.0) <E0CC2892-B8B1-7439-494E-0FFB4D07E7F9> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/dvacore.framework/Versions/A/dvacore
           0x10829d000 -        0x1087bdfff +com.adobe.dvaui.framework (6.0.0 - 6.0.0.0) <86B829A9-FF1A-DEDA-26F7-D3BA4EF7AF35> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/dvaui.framework/Versions/A/dvaui
           0x108ccb000 -        0x108d98ff7 +com.adobe.dvaworkspace.framework (6.0.0 - 6.0.0.0) <92204BF4-539F-C35E-8F5C-DA4AD4B48568> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/dvaworkspace.framework/Versions/A/dvaworkspace
           0x108e8c000 -        0x108f78ff7 +com.adobe.exo.framework (6.0.0 - 6.0.0.0) <D136ACCA-E1C5-6D39-16DE-411471D06AED> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/exo.framework/Versions/A/exo
           0x1090c2000 -        0x109140fff +com.adobe.FileInfo.framework (Adobe XMP FileInfo 5 . 3 . 0 . 0 -i 3 - 66.145433) <5C63613F-6BDE-1C29-D3FD-9D292F9ADB12> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/FileInfo.framework/Versions/A/FileInfo
           0x109151000 -        0x10917dff7 +libtbb.dylib (0) <57655978-A378-BE1E-7905-7D7F951AD6F7> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/libtbb.dylib
           0x109196000 -        0x1091a4ff3 +libtbbmalloc.dylib (0) <CB038B96-2999-5EB1-E26A-7720A7A8F8CD> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/libtbbmalloc.dylib
           0x1091ba000 -        0x1091bffff  com.apple.agl (3.2.1 - AGL-3.2.1) <1A57AE22-37F6-3A2E-8098-183B280EEEA9> /System/Library/Frameworks/AGL.framework/Versions/A/AGL
           0x1091c6000 -        0x1091cffff +com.adobe.dvaflashview.framework (6.0.0 - 6.0.0.0) <841D0780-EF72-47D9-1D87-73F4528EB337> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/dvaflashview.framework/Versions/A/dvaflashview
           0x1091dd000 -        0x1091e1ff7 +com.adobe.ape.shim (3.3.8.19346 - 3.3.8.19346) <13D5CEF7-6090-CD66-8DA0-190771950F76> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/adbeape.framework/Versions/A/adbeape
           0x109278000 -        0x10927aff7  com.apple.textencoding.unicode (2.5 - 2.5) <0518078E-C652-3CFC-A3FB-903C600CE831> /System/Library/TextEncodings/Unicode Encodings.bundle/Contents/MacOS/Unicode Encodings
           0x10a7f6000 -        0x10a7f6fff +com.adobe.illustrator.plugins.PlugInRes (Localizer version 16.0.0 - 16.0.0) <432D5AA2-CBB3-C291-F72C-24C96E089AEB> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Required/Resources/en_US/PluginRes.aip/Contents/MacOS/PlugInRes
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