Configuration error at launch
downloaded indesign cc and received configuration error 5 at launch. uninstalled. restarted computer. did a cc clean sweep. launch continues to error. adobe premier pro cc launches w out a problem. note: this is a 30 day trial.
Without any proper system info and other technical details nobody can even guess.
Mylenium
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Apple Configurator error on launch "Please reinstall iTunes (Error -42110)"
I'm running OS X 10.8.5 and iTunes 11.1.1
I had Apple Configurator 1.4 working for a while, but one day opened it up and it's coming up with this same error:
"Please reinstall iTunes (Error: -42110)"
I've deleted iTunes.app from the the Applications folder, moved AirTrafficHost.framework and MobileDevice.framework from the /System/Library/PrivateFrameworks/ as described here https://discussions.apple.com/thread/3888313?tstart=0
then reinstalled iTunes and I get the same error message!
I have also tried deleting Apple Configurator.app and the above, and after reinstalling both it still doesn't work
Is it possible to get an iTunes uninstaller app that removes all the other files iTunes installs so I can reinstall?
Any help appreciatedSolved it! Kind of...
This was directly related to me authorising a machine in iTunes. I followed this guide and deleted the SC Info folder here /Users/Shared/SC Info/
relaunched Apple Configurator and it worked!
The problem I'm still having is that I'm trying to pre-install free apps on some iOS devices using Apple configurator. Every time I try this is fails on the app installation stage of installation with the error message 'Unable to authorize apps'.
Googling this error message tells me to Authorize the machine in iTunes to the Apple ID that I originally got the apps from, but as soon as I do this, Apple Configurator stops working with the above message!
Vicious circle! -
Adobe Illustrator Crashes After Launch - Configuration Error 5
Hardware config:
Model Name: MacBook Air
Model Identifier: MacBookAir4,1
Processor Name: Intel Core i5
Processor Speed: 1.6 GHz
Number of Processors: 1
Total Number of Cores: 2
L2 Cache (per Core): 256 KB
L3 Cache: 3 MB
Memory: 4 GB
Software:
System Version: OS X 10.8.2 (12C60)
Adobe Creative Cloud, Illustrator CS6
Problem:
Adobe Illustrator was working fine on my MacBook Pro. That is in the shop being fixed, meanwhile I have a loaner computer which is what the specs are above. All my Adobe apps work, except for Illustrator. When I launch it, it loads everything but just as the main menu across the top loads I get an error stating:
Configuration error
Please uninstall and reinstall the product.
If this problem still occurs, please contact Adobe technical support for help, and mention the error code shown at the bottom of this screen.
Error: 5
http://www.adobe.com/support/
I've uninstalled and reinstalled Illustrator. With and without preferences. Many times. I went so far as to uninstall all my Adobe products, use the CS cleaner, and manually go in and delete any files I could find related to anything Adobe. I just reinstalled, and yet I get the same error. I've read about other people having a similar problem, but nobody seems to have a solution. Anyone have any ideas?
An additional detail, I have my hard drive from the MacBook Pro, and when I boot from it (through the Macbook Air, it's attached via USB) I still have the same issue of Illustrator crashing just after launch with the same error message. The ultimate test will be when I get my MBP back Thursday and am able to see if it's something specific to the MBA.
Note: I spent an hour or so on the phone with Adobe support and we changed permissions on various folders, downloaded the newer version of the Adobe Application Manager, uninstalled Illustrator again and reinstalled it, repaired permissions, etc. and nothing fixed the problem. The support rep took over my computer and did a bunch of things but to no avail. He then said he was going to try one more thing before escalating it, but then the phone disconnected us. I was connected through chat and he said he was going to call me back, but never did and then the chat window automatically closed and I don't know how to get back in touch with him.Still no luck with Adobe support. I call, it takes 20 minutes for them to figure out they've already tried everything at the entry level and that it needs to be escalated, they tell me I'll get a call sometime in the next 1-2 days, the call comes when I'm not at my office or phone (sometimes at 7 pm at night, sometimes at 7 am in the morning, two times when I am rarely at my computer in my office), they leave a message telling me to call in, and the process repeats.
Now, there is this information below from a crash report. If anyone can make heads or tails of this let me know.
Process: Adobe Illustrator [55287]
Path: /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
Identifier: com.adobe.illustrator
Version: 682 (16.0.0)
Code Type: X86-64 (Native)
Parent Process: launchd [187]
User ID: 501
Date/Time: 2013-02-01 20:30:24.800 -0700
OS Version: Mac OS X 10.8.2 (12C60)
Report Version: 10
Interval Since Last Report: 967910 sec
Crashes Since Last Report: 14
Per-App Interval Since Last Report: 515 sec
Per-App Crashes Since Last Report: 4
Anonymous UUID: AD46D210-611E-B8F9-AF00-22DF16B55578
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000008
VM Regions Near 0x8:
-->
__TEXT 0000000100000000-000000010186d000 [ 24.4M] r-x/rwx SM=COW /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 com.adobe.illustrator.plugins.SymbolPalette 0x000000011bc96e9e PluginMain + 358030
1 com.adobe.illustrator.plugins.SymbolPalette 0x000000011bc9a34c PluginMain + 371516
2 com.adobe.illustrator.plugins.SymbolPalette 0x000000011bc5f970 PluginMain + 131424
3 com.adobe.illustrator.plugins.SymbolPalette 0x000000011bc9a1af PluginMain + 371103
4 com.adobe.illustrator.plugins.SymbolPalette 0x000000011bc987d3 PluginMain + 364483
5 com.adobe.illustrator.plugins.SymbolPalette 0x000000011bc9eaa8 PluginMain + 389784
6 com.adobe.illustrator.plugins.SymbolPalette 0x000000011bc8376b PluginMain + 278363
7 com.adobe.illustrator.plugins.SymbolPalette 0x000000011bc3f93c PluginMain + 300
8 com.adobe.illustrator 0x0000000100c84bfa std::_Rb_tree<SPSUAS, std::pair<SPSUAS const, int>, std::_Select1st<std::pair<SPSUAS const, int> >, std::less<SPSUAS>, std::allocator<std::pair<SPSUAS const, int> > >::erase(SPSUAS const&) + 24282
9 com.adobe.illustrator 0x0000000100c7f1ec std::_Rb_tree<SPSUAS, std::pair<SPSUAS const, int>, std::_Select1st<std::pair<SPSUAS const, int> >, std::less<SPSUAS>, std::allocator<std::pair<SPSUAS const, int> > >::erase(SPSUAS const&) + 1228
10 com.adobe.illustrator 0x0000000100c8236c std::_Rb_tree<SPSUAS, std::pair<SPSUAS const, int>, std::_Select1st<std::pair<SPSUAS const, int> >, std::less<SPSUAS>, std::allocator<std::pair<SPSUAS const, int> > >::erase(SPSUAS const&) + 13900
11 com.adobe.illustrator 0x0000000100c82656 std::_Rb_tree<SPSUAS, std::pair<SPSUAS const, int>, std::_Select1st<std::pair<SPSUAS const, int> >, std::less<SPSUAS>, std::allocator<std::pair<SPSUAS const, int> > >::erase(SPSUAS const&) + 14646
12 com.adobe.illustrator 0x0000000100c84bfa std::_Rb_tree<SPSUAS, std::pair<SPSUAS const, int>, std::_Select1st<std::pair<SPSUAS const, int> >, std::less<SPSUAS>, std::allocator<std::pair<SPSUAS const, int> > >::erase(SPSUAS const&) + 24282
13 com.adobe.illustrator 0x0000000100c7f1ec std::_Rb_tree<SPSUAS, std::pair<SPSUAS const, int>, std::_Select1st<std::pair<SPSUAS const, int> >, std::less<SPSUAS>, std::allocator<std::pair<SPSUAS const, int> > >::erase(SPSUAS const&) + 1228
14 com.adobe.illustrator 0x0000000100c8236c std::_Rb_tree<SPSUAS, std::pair<SPSUAS const, int>, std::_Select1st<std::pair<SPSUAS const, int> >, std::less<SPSUAS>, std::allocator<std::pair<SPSUAS const, int> > >::erase(SPSUAS const&) + 13900
15 com.adobe.illustrator 0x0000000100c800ac std::_Rb_tree<SPSUAS, std::pair<SPSUAS const, int>, std::_Select1st<std::pair<SPSUAS const, int> >, std::less<SPSUAS>, std::allocator<std::pair<SPSUAS const, int> > >::erase(SPSUAS const&) + 5004
16 com.adobe.illustrator 0x0000000100c8157e std::_Rb_tree<SPSUAS, std::pair<SPSUAS const, int>, std::_Select1st<std::pair<SPSUAS const, int> >, std::less<SPSUAS>, std::allocator<std::pair<SPSUAS const, int> > >::erase(SPSUAS const&) + 10334
17 com.adobe.illustrator 0x000000010098374d 0x100000000 + 9975629
18 com.adobe.illustrator 0x0000000100984a39 0x100000000 + 9980473
19 com.adobe.illustrator 0x0000000100987e29 0x100000000 + 9993769
20 com.adobe.illustrator 0x000000010070044b 0x100000000 + 7341131
21 com.adobe.illustrator 0x000000010083cfde 0x100000000 + 8638430
22 com.adobe.illustrator 0x00000001006ff280 0x100000000 + 7336576
23 com.adobe.illustrator 0x00000001006ef5d4 0x100000000 + 7271892
24 com.adobe.illustrator 0x00000001001635f8 0x100000000 + 1455608
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x00007fff8ebf7d16 kevent + 10
1 libdispatch.dylib 0x00007fff96849dea _dispatch_mgr_invoke + 883
2 libdispatch.dylib 0x00007fff968499ee _dispatch_mgr_thread + 54
Thread 2:
0 libsystem_kernel.dylib 0x00007fff8ebf76d6 __workq_kernreturn + 10
1 libsystem_c.dylib 0x00007fff9230beec _pthread_workq_return + 25
2 libsystem_c.dylib 0x00007fff9230bcb3 _pthread_wqthread + 412
3 libsystem_c.dylib 0x00007fff922f6171 start_wqthread + 13
Thread 3:
0 libsystem_kernel.dylib 0x00007fff8ebf76d6 __workq_kernreturn + 10
1 libsystem_c.dylib 0x00007fff9230beec _pthread_workq_return + 25
2 libsystem_c.dylib 0x00007fff9230bcb3 _pthread_wqthread + 412
3 libsystem_c.dylib 0x00007fff922f6171 start_wqthread + 13
Thread 4:
0 libsystem_kernel.dylib 0x00007fff8ebf70fa __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff9230df89 _pthread_cond_wait + 869
2 com.apple.CoreServices.CarbonCore 0x00007fff8b9dd214 TSWaitOnCondition + 108
3 com.apple.CoreServices.CarbonCore 0x00007fff8b9dd3eb TSWaitOnConditionTimedRelative + 132
4 com.apple.CoreServices.CarbonCore 0x00007fff8b93fb24 MPWaitOnQueue + 252
5 com.adobe.ACE 0x0000000102a262c9 0x1029ed000 + 234185
6 com.adobe.ACE 0x0000000102a255da 0x1029ed000 + 230874
7 com.apple.CoreServices.CarbonCore 0x00007fff8b9b47e4 PrivateMPEntryPoint + 58
8 libsystem_c.dylib 0x00007fff92309742 _pthread_start + 327
9 libsystem_c.dylib 0x00007fff922f6181 thread_start + 13
Thread 5:
0 libsystem_kernel.dylib 0x00007fff8ebf70fa __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff9230df89 _pthread_cond_wait + 869
2 com.apple.CoreServices.CarbonCore 0x00007fff8b9dd214 TSWaitOnCondition + 108
3 com.apple.CoreServices.CarbonCore 0x00007fff8b9dd3eb TSWaitOnConditionTimedRelative + 132
4 com.apple.CoreServices.CarbonCore 0x00007fff8b93fb24 MPWaitOnQueue + 252
5 com.adobe.ACE 0x0000000102a262c9 0x1029ed000 + 234185
6 com.adobe.ACE 0x0000000102a255da 0x1029ed000 + 230874
7 com.apple.CoreServices.CarbonCore 0x00007fff8b9b47e4 PrivateMPEntryPoint + 58
8 libsystem_c.dylib 0x00007fff92309742 _pthread_start + 327
9 libsystem_c.dylib 0x00007fff922f6181 thread_start + 13
Thread 6:
0 libsystem_kernel.dylib 0x00007fff8ebf70fa __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff9230df89 _pthread_cond_wait + 869
2 com.apple.CoreServices.CarbonCore 0x00007fff8b9dd214 TSWaitOnCondition + 108
3 com.apple.CoreServices.CarbonCore 0x00007fff8b9dd3eb TSWaitOnConditionTimedRelative + 132
4 com.apple.CoreServices.CarbonCore 0x00007fff8b93fb24 MPWaitOnQueue + 252
5 com.adobe.ACE 0x0000000102a262c9 0x1029ed000 + 234185
6 com.adobe.ACE 0x0000000102a255da 0x1029ed000 + 230874
7 com.apple.CoreServices.CarbonCore 0x00007fff8b9b47e4 PrivateMPEntryPoint + 58
8 libsystem_c.dylib 0x00007fff92309742 _pthread_start + 327
9 libsystem_c.dylib 0x00007fff922f6181 thread_start + 13
Thread 7:
0 libsystem_kernel.dylib 0x00007fff8ebf70fa __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff9230df89 _pthread_cond_wait + 869
2 com.apple.CoreServices.CarbonCore 0x00007fff8b9dd214 TSWaitOnCondition + 108
3 com.apple.CoreServices.CarbonCore 0x00007fff8b9dd3eb TSWaitOnConditionTimedRelative + 132
4 com.apple.CoreServices.CarbonCore 0x00007fff8b93fb24 MPWaitOnQueue + 252
5 com.adobe.ACE 0x0000000102a262c9 0x1029ed000 + 234185
6 com.adobe.ACE 0x0000000102a255da 0x1029ed000 + 230874
7 com.apple.CoreServices.CarbonCore 0x00007fff8b9b47e4 PrivateMPEntryPoint + 58
8 libsystem_c.dylib 0x00007fff92309742 _pthread_start + 327
9 libsystem_c.dylib 0x00007fff922f6181 thread_start + 13
Thread 8:
0 libsystem_kernel.dylib 0x00007fff8ebf70fa __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff9230df89 _pthread_cond_wait + 869
2 com.apple.CoreServices.CarbonCore 0x00007fff8b9dd214 TSWaitOnCondition + 108
3 com.apple.CoreServices.CarbonCore 0x00007fff8b9dd3eb TSWaitOnConditionTimedRelative + 132
4 com.apple.CoreServices.CarbonCore 0x00007fff8b93fb24 MPWaitOnQueue + 252
5 com.adobe.ACE 0x0000000102a262c9 0x1029ed000 + 234185
6 com.adobe.ACE 0x0000000102a255da 0x1029ed000 + 230874
7 com.apple.CoreServices.CarbonCore 0x00007fff8b9b47e4 PrivateMPEntryPoint + 58
8 libsystem_c.dylib 0x00007fff92309742 _pthread_start + 327
9 libsystem_c.dylib 0x00007fff922f6181 thread_start + 13
Thread 9:
0 libsystem_kernel.dylib 0x00007fff8ebf70fa __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff9230df89 _pthread_cond_wait + 869
2 com.apple.CoreServices.CarbonCore 0x00007fff8b9dd214 TSWaitOnCondition + 108
3 com.apple.CoreServices.CarbonCore 0x00007fff8b9dd3eb TSWaitOnConditionTimedRelative + 132
4 com.apple.CoreServices.CarbonCore 0x00007fff8b93fb24 MPWaitOnQueue + 252
5 com.adobe.ACE 0x0000000102a262c9 0x1029ed000 + 234185
6 com.adobe.ACE 0x0000000102a255da 0x1029ed000 + 230874
7 com.apple.CoreServices.CarbonCore 0x00007fff8b9b47e4 PrivateMPEntryPoint + 58
8 libsystem_c.dylib 0x00007fff92309742 _pthread_start + 327
9 libsystem_c.dylib 0x00007fff922f6181 thread_start + 13
Thread 10:
0 libsystem_kernel.dylib 0x00007fff8ebf70fa __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff9230df89 _pthread_cond_wait + 869
2 com.apple.CoreServices.CarbonCore 0x00007fff8b9dd214 TSWaitOnCondition + 108
3 com.apple.CoreServices.CarbonCore 0x00007fff8b9dd3eb TSWaitOnConditionTimedRelative + 132
4 com.apple.CoreServices.CarbonCore 0x00007fff8b93fb24 MPWaitOnQueue + 252
5 com.adobe.ACE 0x0000000102a262c9 0x1029ed000 + 234185
6 com.adobe.ACE 0x0000000102a255da 0x1029ed000 + 230874
7 com.apple.CoreServices.CarbonCore 0x00007fff8b9b47e4 PrivateMPEntryPoint + 58
8 libsystem_c.dylib 0x00007fff92309742 _pthread_start + 327
9 libsystem_c.dylib 0x00007fff922f6181 thread_start + 13
Thread 11:
0 libsystem_kernel.dylib 0x00007fff8ebf76d6 __workq_kernreturn + 10
1 libsystem_c.dylib 0x00007fff9230beec _pthread_workq_return + 25
2 libsystem_c.dylib 0x00007fff9230bcb3 _pthread_wqthread + 412
3 libsystem_c.dylib 0x00007fff922f6171 start_wqthread + 13
Thread 12:
0 libsystem_kernel.dylib 0x00007fff8ebf70fa __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff9230df89 _pthread_cond_wait + 869
2 com.adobe.AGM 0x0000000102ed4d5b AGMInitialize + 3255471
3 com.adobe.AGM 0x0000000102ed5b5c AGMInitialize + 3259056
4 com.adobe.AGM 0x0000000102edcdeb AGMInitialize + 3288383
5 libsystem_c.dylib 0x00007fff92309742 _pthread_start + 327
6 libsystem_c.dylib 0x00007fff922f6181 thread_start + 13
Thread 13:
0 libsystem_kernel.dylib 0x00007fff8ebf70fa __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff9230df89 _pthread_cond_wait + 869
2 com.adobe.ape.engine 0x000000011929ac0d APXGetHostAPI + 2516093
3 com.adobe.ape.engine 0x0000000119048ec1 APXGetHostAPI + 83761
4 com.adobe.ape.engine 0x000000011929acd1 APXGetHostAPI + 2516289
5 com.adobe.ape.engine 0x000000011929ad4a APXGetHostAPI + 2516410
6 com.adobe.ape.engine 0x000000011929ae79 APXGetHostAPI + 2516713
7 libsystem_c.dylib 0x00007fff92309742 _pthread_start + 327
8 libsystem_c.dylib 0x00007fff922f6181 thread_start + 13
Thread 14:
0 libsystem_kernel.dylib 0x00007fff8ebf70fa __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff9230df89 _pthread_cond_wait + 869
2 com.adobe.ape.engine 0x000000011929ac0d APXGetHostAPI + 2516093
3 com.adobe.ape.engine 0x0000000119048ec1 APXGetHostAPI + 83761
4 com.adobe.ape.engine 0x000000011929acd1 APXGetHostAPI + 2516289
5 com.adobe.ape.engine 0x000000011929ad4a APXGetHostAPI + 2516410
6 com.adobe.ape.engine 0x000000011929ae79 APXGetHostAPI + 2516713
7 libsystem_c.dylib 0x00007fff92309742 _pthread_start + 327
8 libsystem_c.dylib 0x00007fff922f6181 thread_start + 13
Thread 15:
0 libsystem_kernel.dylib 0x00007fff8ebf70fa __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff9230df89 _pthread_cond_wait + 869
2 com.adobe.ape.engine 0x000000011929ac0d APXGetHostAPI + 2516093
3 com.adobe.ape.engine 0x0000000119048ec1 APXGetHostAPI + 83761
4 com.adobe.ape.engine 0x000000011929acd1 APXGetHostAPI + 2516289
5 com.adobe.ape.engine 0x000000011929ad4a APXGetHostAPI + 2516410
6 com.adobe.ape.engine 0x000000011929ae79 APXGetHostAPI + 2516713
7 libsystem_c.dylib 0x00007fff92309742 _pthread_start + 327
8 libsystem_c.dylib 0x00007fff922f6181 thread_start + 13
Thread 16:
0 libsystem_kernel.dylib 0x00007fff8ebf70fa __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff9230df89 _pthread_cond_wait + 869
2 com.adobe.ape.engine 0x000000011929ac0d APXGetHostAPI + 2516093
3 com.adobe.ape.engine 0x0000000119048ec1 APXGetHostAPI + 83761
4 com.adobe.ape.engine 0x000000011929acd1 APXGetHostAPI + 2516289
5 com.adobe.ape.engine 0x000000011929ad4a APXGetHostAPI + 2516410
6 com.adobe.ape.engine 0x000000011929ae79 APXGetHostAPI + 2516713
7 libsystem_c.dylib 0x00007fff92309742 _pthread_start + 327
8 libsystem_c.dylib 0x00007fff922f6181 thread_start + 13
Thread 17:
0 libsystem_kernel.dylib 0x00007fff8ebf5686 mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff8ebf4c42 mach_msg + 70
2 com.apple.CoreFoundation 0x00007fff91c95803 __CFRunLoopServiceMachPort + 195
3 com.apple.CoreFoundation 0x00007fff91c9aee6 __CFRunLoopRun + 1078
4 com.apple.CoreFoundation 0x00007fff91c9a6b2 CFRunLoopRunSpecific + 290
5 com.apple.CoreMediaIO 0x00007fff8b2ed6f8 CMIO::DAL::RunLoop::OwnThread(void*) + 146
6 com.apple.CoreMediaIO 0x00007fff8b2e52de CAPThread::Entry(CAPThread*) + 156
7 libsystem_c.dylib 0x00007fff92309742 _pthread_start + 327
8 libsystem_c.dylib 0x00007fff922f6181 thread_start + 13
Thread 18:
0 libsystem_kernel.dylib 0x00007fff8ebf70fa __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff9230dfc3 _pthread_cond_wait + 927
2 com.adobe.ape.engine 0x000000011929abd0 APXGetHostAPI + 2516032
3 com.adobe.ape.engine 0x00000001192b2ddb APXGetHostAPI + 2614859
4 com.adobe.ape.engine 0x000000011929acd1 APXGetHostAPI + 2516289
5 com.adobe.ape.engine 0x000000011929ad4a APXGetHostAPI + 2516410
6 com.adobe.ape.engine 0x000000011929ae79 APXGetHostAPI + 2516713
7 libsystem_c.dylib 0x00007fff92309742 _pthread_start + 327
8 libsystem_c.dylib 0x00007fff922f6181 thread_start + 13
Thread 19:
0 libsystem_kernel.dylib 0x00007fff8ebf70fa __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff9230dfc3 _pthread_cond_wait + 927
2 com.adobe.ape.engine 0x000000011929abd0 APXGetHostAPI + 2516032
3 com.adobe.ape.engine 0x000000011942d2c3 APXGetHostAPI + 4164403
4 com.adobe.ape.engine 0x000000011929acd1 APXGetHostAPI + 2516289
5 com.adobe.ape.engine 0x000000011929ad4a APXGetHostAPI + 2516410
6 com.adobe.ape.engine 0x000000011929ae79 APXGetHostAPI + 2516713
7 libsystem_c.dylib 0x00007fff92309742 _pthread_start + 327
8 libsystem_c.dylib 0x00007fff922f6181 thread_start + 13
Thread 20:: com.apple.appkit-heartbeat
0 libsystem_kernel.dylib 0x00007fff8ebf7386 __semwait_signal + 10
1 libsystem_c.dylib 0x00007fff92393800 nanosleep + 163
2 libsystem_c.dylib 0x00007fff92393717 usleep + 54
3 com.apple.AppKit 0x00007fff906f1958 -[NSUIHeartBeat _heartBeatThread:] + 543
4 com.apple.Foundation 0x00007fff8c174612 __NSThread__main__ + 1345
5 libsystem_c.dylib 0x00007fff92309742 _pthread_start + 327
6 libsystem_c.dylib 0x00007fff922f6181 thread_start + 13
Thread 21:
0 libsystem_kernel.dylib 0x00007fff8ebf76d6 __workq_kernreturn + 10
1 libsystem_c.dylib 0x00007fff9230beec _pthread_workq_return + 25
2 libsystem_c.dylib 0x00007fff9230bcb3 _pthread_wqthread + 412
3 libsystem_c.dylib 0x00007fff922f6171 start_wqthread + 13
Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000000 rbx: 0x000000010ff9a850 rcx: 0x00000000003f0200 rdx: 0x0000000000000000
rdi: 0x000000010ff9a810 rsi: 0x0000000000000000 rbp: 0x00007fff5fbff080 rsp: 0x00007fff5fbff080
r8: 0x0000000000000002 r9: 0x000000002be65c26 r10: 0x000000010fe2e710 r11: 0x0000000025493f16
r12: 0x000000010ff9a850 r13: 0x000000010ff9a800 r14: 0x000000010ff9a880 r15: 0x000000010ff9a800
rip: 0x000000011bc96e9e rfl: 0x0000000000010246 cr2: 0x0000000000000008
Logical CPU: 6
Binary Images:
0x100000000 - 0x10186cfe7 +com.adobe.illustrator (682 - 16.0.0) <8F6F07B7-9649-7267-D555-D35E1326F0C0> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
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"Configuration Error" message on launching Admin tool
Hi
I installed OBIEE 11g 11.1.1.6 client on windows 7 machine and created a DSN also. When I launch the admin tool. I get "configuration error" message.
Can someone help in identifying what it is and how to resolve it.
Regards
SunilFor future readers, I was able to resolve this problem. Here's how:
For the "Configuration Error" dialog when doing a stand-alone 64-bit Windows client install, you need to go to the "C:\Program Files\Oracle Business Intelligence Enterprise Edition Plus Client\oraclebi\orahome\bifoundation\server\bin" directory, change the permissions to the "bi_init.cmd" file so you can edit it, and comment out the line that starts "set ORACLE_INSTANCE". You'll get a new error dialog when you try to open the tool complaining that the ORACLE_INSTANCE variable is not set, but you can click through it and the tool will work fine.
For the issue of RPD version 318 vs 320, you need to download the 11.1.1.6.2 version of the client, which has been released as a patch (it's really just a full install). It's patch 13794002.
Good luck!
Rick -
I am launching another app using NSWorkspace launchApplicationAtURL:options:configuration:error.
The app is owned by root, has permission: rwx r-x r-x, and owned by root:wheel.
The app is also located in /Applications folder (e.g. /Application/MyApp.app).
According to the following link under the "Launching Helpers with Launch Services" section:http://developer.apple.com/library/mac/#documentation/Security/Conceptual/AppSan dboxDesignGuide/AppSandboxInDepth/AppSandboxInDepth.html
I should be able to launch my app because the following condition is met:
The app is installed in /Applications and the app bundle and all contents are owned by root.
When launching the app, I get the following error:
"The application “MyApp” could not be launched because it is corrupt."
"The operation couldn’t be completed. (OSStatus error -10827.)"
Which is, according to the same link, the error when none of the conditions have been met.
Note that I am using Mac OS X 10.8. In Mac OS X 10.7.5, I don't encounter the same issue.
Note also that I am trying to run the app "MyApp" inside a sandboxed application.
I tried using 2 builds of "MyApp", but in both builds, the issue can be replicated:
Code-signed (using a self-signed certificate)
Not code-signed
What seems to be the problem? Am I missing something?Yes, but it also says in the apple documentation that:
A sandboxed app is allowed to launch a helper using Launch Services if at least one of these conditions has been met
Even if I did not pass the condition:
Both the app and helper pass the Gatekeeper assessment. By default that means both are signed by the Mac App Store or with a Developer ID.
I am pretty sure that the following condition has been met:
The app is installed in /Applications and the app bundle and all contents are owned by root. -
I have downloaded AI Trial but on launching I am getting a Configuration Error which reads '
A problem has occured with the licensing of this product. Restart your computer and re-launch the product.
If this problem still occurs after restarting, contact Customer Support for further assistance, and mention the error code shown at the bottom of this screen.
Error: 213:5.
I have tried the restart suggestion, but the problem persists.
Can anyone assist.
TImTim,
This may be one for this specialized forum (where you may be able find the answer from previous threads),
http://forums.adobe.com/community/download_install_setup
or for a chat,
Creative Cloud support (all Creative Cloud customer service issues, chat open between 5AM and 7PM PST/PDT on workdays)
http://helpx.adobe.com/x-productkb/global/service-ccm.html
or for Adobe phone Support,
http://helpx.adobe.com/adobe-connect/adobe-connect-phone-numbers.html -
Dmg will not launch, "not configured" error
I have 10.6.7 and all of a sudden dmg will not launch giving the "not configured" error. I have tried other methods listed in forums such as deleting caches using applejack with a deep clean and even reinstalling the combo update for 10.6.7 and I am getting the same error.
The console gives the same error message. I am not sure what to try next. I am avoiding reinstalling the entire OS. The is so Windows to me.
TIA for anyone who can help.
SteveFor OS X 10.6, reinstalling the OS is nothing like windoze. Do it. It will replace ALL OS components and Apple's basic apps, such as Safari, TextEdit, and Terminal, but leave everything, including all settings in place. if that fixes your problem, then run Software Update and install what pops up, repeat until it reports you're up to date, repair permissions, and restart. I've never used AppleJack or any of those other so-called tools.
-
Photoshop CS6 on Windows 8 gives Configuration Error 16 when launched
I am completely at a loss as to correcting this issue. I installed Windows 8 a few weeks ago and everything went smooth. Ive been using Photoshop CS6 (as part of Creative Suite CS6) with little to no problems until a few days ago when I started
recieving the following error:
Configuration Error
Please Uninstall and reinstall the product.
If this problem still occurs, please contact Adobe technical support for help, and mention the error code shown at the bottom of this screen.
Error: 16
http://www.adobe.com/support/
I unintall/reinstalled the software and it started working again until this morning when it started doing the same thing.
Please, anyone have a solution for this? Im in the middle of my final project for my photography/photoshop class and cannot seem to get this working correctly.
Thanks in advance for any help.Dear Jeff - Thanks for that - I had seen those notes on the adobe help site, but, the instructions given don't seem to apply exactly to Windows 8.1 as when I looked them up, I couldn't find the network path specified in the help document you reference:
Windows 32 bit (XP, Vista, 7): \Program Files\Common Files\Adobe\Installers\
Windows 64 bit (XP, Vista, 7): \Program Files(x86)\Common Files\Adobe\Installers\
because on my windows 8.1 machine, in the "Adobe" folder there was no "installer" folder.
Since I wasn't sure how to find the error log, My first "Troubleshooting" move was to de-install the program (Adobe Design Standard CS6) and then re-download the file from the adobe site here: http://www.adobe.com/downloads/other-downloads.html
However, at the moment, the problem seems to be ok, so I guess that perhaps that fixed the problem? Fingers crossed!
For future reference (or in case someone else is looking at this posting with a similar issue?) do you know how to find the error log on an installation on Windows 8.1? Thanks! -
How do I fix a Configuration Error on MacBook Pro?
I have a MacBook Pro 2.4 GHz Intel Core i5 with 8 gigs of memory. I was running CS6 and my video board went out. I got it fixed but lost all my data on my hard drive. So I tried installing cs6 from a disk image that I had saved and after entering the serial code I received that my license was revoked. That could be true since I was at another company when I purchased it. Now I'm trying out the TRIAL Adobe cloud solution and after installing and getting updates, when i clicked on the app I get a configuration error when trying to open the . Do I need to delete some library items that are conflicting when I tried to install CS6?
Here is the error:
A problem has occured with the licensing of this product. Restart your computer and re-launch the product.
If this problem still occurs after restarting, contact Customer Support for further assistance, and mention the error code shown at the bottom of this screen.
Error: 213:5Imjoewalkerid the file permissions on your SLStore folder have become compromised. Please see Configuration error 16 | CC, CS for information on how to resolve Error 213:5.
-
Please help me. I am getting an error while launching an web start applic
I am getting the following error while launching an java web start apllication.
Exception in thread"javaWSApplicationMains"java.lan.NoClassDefFound:SimpleSerial.
The jnlp file i have used is as follows:
<?xml version="1.0" encoding="utf-8"?>
<!-- JNLP File for Aeon HHBM Manager Application -->
<jnlp spec="1.0+" codebase="http://zycomm:8080" href="Aeon.jnlp">
<information>
<title>Aeon HHBM Manager</title>
<vendor>ME</vendor>
<description>Aeon HHBM Manager</description>
</information>
<offline_allowed/>
<resources>
<j2se version="1.4+"/>
<jar href="aeon.jar"/>
</resources>
<application-desc main-class="Aeon_PManager" />
<component-desc/>
</jnlp>
The java code is as follows:
SimpleSerial.java
import java.io.*;
//import java.lang.*;
//import java.lang.ClassNotFoundException;
Interface class for SimpleSerial.
If you don't know what an interface is, don't worry. An interface defines the functions
that can be called by implementors of this class. Currently there are two implementors,
SimpleSerialNative, and SimpleSerialJava. There might be more in the future.
SimpleSerialNative requires the file "SimpleSerialNative.dll" to be in the same folder as your Java
project file. It's that simple.
SimpleSerialJava requires the correct installation of Sun's Javacomm communication package. It's much
more powerful, but it can be tricky for the newcomer to configure, and use.
If you have problems with one, why don't you try the other.
A VERY SIMPLE IMPLEMENTATION:
public static void main(String args[]) {
SimpleSerial ss; // delcare the SimpleSerial object
ss = new SimpleSerialNative(2); // The argument is the commport number. There is no Comm0.
ss.writeByte((byte)'a'); // write a byte to the serial port
// Give the PIC chip time to digest the byte to make sure it's ready for the next byte.
try { Thread.sleep(1); } catch (InterruptedException e) {}
ss.writeByte((byte)'!'); // write another byte to the serial port
String inputString = ss.readString(); // read any string from the serial port
System.out.println("I read the string: " + inputString);
A few important things to note:
1. When you write data to the serial port, it just writes the data, whether or not the PIC chip is
ready to receive data. There's no handshaking or signaling. If you send data and the PIC chip
isn't ready for it, it will be ignored. Some PIC chips have a hardware UART which will buffer a
few bytes of data for later retrieval. But this isn't a cure-all. If the buffer fills up, it
creates an error condition which prevents further data from being read. You need to include
custom PIC code to reset the error flag.
2 In contrast to the PIC chip, the computer has a rather large hardware buffer. If the PIC chip
sends serial data to your computer when you're not around to read it, it gets stored.
3. If you make a call to readByte(), and there's no data to be read, readByte() waits until there
is data. If you want to know how much data (if any) is available, make a call to available().
4. Conversely, if you make a call to readBytes() or readString() and there's no data to be read,
readBytes() returns a byte array of zero length, and readString() returns and empty string.
5. If you want to use Sun's JavaComm package instead of this code, subsitute your calls to
new SimpleSerialNative(2);
with
new SImpleSerialJava(2);
public interface SimpleSerial {
// These are copied right out of WINBASE.H
// Most applications should be fine with the defaults.
public static final int NOPARITY = 0;
public static final int ODDPARITY = 1;
public static final int EVENPARITY = 2;
public static final int MARKPARITY = 3;
public static final int SPACEPARITY = 4;
public static final int ONESTOPBIT = 0;
public static final int ONE5STOPBITS = 1;
public static final int TWOSTOPBITS = 2;
Returns the number of bytes available at the time of this call.
It's possible there are more bytes by the time readByte() or
readBytes() is executed. But there will never be fewer.
public int available();
public void waitForData(int n);
public boolean writeString(String string);
returns TRUE if port is fully operationsal
returns FALSE if there is a problem with the port
public boolean isValid();
Be sure to close your serial port when done. Note that port is
automatically closed on exit if you don't close it yourself
public void close();
Reads a single byte from the input stream.
Return value will be from -128 to 127 (inclusive)
If no data at serial port, waits in routine for data to arrive.
Use available() to check how much data is available.
If error, returns 256.
public int readByte();
Reads all the bytes in the serial port.
If no bytes availble, returns array with zero elements.
Never waits for data to arrive
public byte[] readBytes();
Reads bytes from serial port and converts to a text string.
DO NOT use this routine to read data. Char->Byte converstion
does strange things when the values are negative. For non-
text values, use readBytes() above
public String readString();
Writes a single byte to the serial port.
This writes the data, whether the PIC is ready to receive or not.
Be careful not to overwhelm the PIC chip with data.
On pics without a hardware UART, the data will be ignored.
On pics with a hardware UART, overflowing will loose data AND require
the UART on the PIC to be reset. You can reset the UART in PIC code,
or manually turn the PIC off and then on.
NOTE: A byte has a value in the range of -128 to 127
NOTE: If you want to write a character, you need to cast it to a byte,
for example: simpleSerial.writeByte((char)'b');
public boolean writeByte(byte val);
For more advanced use. Gets the input stream associated with serial port
public InputStream getInputStream();
For more advanced use. Gets the output stream associated with serial port
public OutputStream getOutputStream();
Please help I am the beginner in web start.PleaseNotes:
1) Please use the code tags when posting code or JNLP/HTML. It helps to retain indentation and avoids asterisks and plus sings being interpreted as formatting marks. To do that, select the code/JNLP etc. and click the CODE button seen on the Plain Text tab of the message posting form.
2) That launch file is invalid. You might check it (and the project in general) using JaNeLA.
3) The only place that SimpleSerial class could be, that the JRE would find, is in the root of aeon.jar. Is it actually there? -
Error when launching Crystal XIR2 report ..."Table could not be found."
We have a customer that sees an error when launching any report in InfoView for Crystal Server XIR2:
Description: Error in File E:\Program Files\Business Objects\BusinessObjects Enterprise 11.5\Data\slvnsb41.pageserver\slvnsb41.pageserver\child.2\temp\procReportTemp\mgrTemp\ps_13ec5b68e6bfbc0.rpt: The table could not be found.
These steps have been taken:
1) The Crystal Server Business View install and BIAR file imports are successful.
2) Database connection has been configured and tested.
3) All the tables are browseable in the Business View Manager and contain data.
4) All the required tables exist in the database.
Options or suggestions anyone?Can someone tell me how to open this as a SUPPORT CASE that someone will actually help solve?
Sorry to say but I don't find these forums of much use. -
Help me! Adobe Media Encoder: configuration error
Hello! I have a problem when initializing the Adobe Media Encoder, whenever I try to start it, I get the following error message:
Configuration Error
Please uninstall and reinstall the product again.
If the problem still occurs, contact Technical Support Adobe and mention the error code that appears at the bottom of the screen.
Error: 16
http://www.adobe.com/br/support
* already uninstalled and reinstalled several times product and the problem continues! *
Processor: Intel Pentium dual core 2.7Ghz
RAM: 3Gb DDR2 667Mhz
Video Card: Asus 210 Silent 1Gb GDDR3 64Bits
Motheboard: Asus P5KPL-AM SE
OS: Windows 8Which version of Media Encoder are you using?
Please try clearing the app preferences as described below. This may help in some cases.
If this is CC or CC 2014 version, launch the app while holding a shift key.
If this is CS6 or older, launch the app while holding Ctrl+Alt+Shift (Windows) or Command+Option+Shift (Mac OS) -
configuration error:16, what do i have to do? I cant lunch the adobe indesign?
Hi Inrow,
Please try the steps mentioned in the link below and then try to launch the program.
Configuration error 16 | CC, CS
Regards,
Anand -
Configuration Error when I try to update software
Hi
I have an X6-16mb and I am running Windows 7. I have the latest version of Nokia Software Updater v2.5.2 but every time I try to update I get a "Configuration Error". What is this likely to be please?a screenshot would be helpful,
anyways Turn off firewall and antivirus. and close Ovi suite (If u have installed) before launching NSU.
/t5/PC-and-Mac-Software/Software-updater-configuration-error/m-p/552098#M38622
Previous Phones: 6600, 7610, 6230, 6230i, 1100, 1112, N70, N73, N95, N95 8GB, 5800XM, 5230, C5, iPhone 3GS, SE Xperia X10, N900, N8, SE Xperia Arc
Current Phones: Nokia N9, iPhone 4 -
Hyperion 11.1.2 Configurator Error
Hi guru's
I have a hit a wierd Hyperion configurator error during configuration of an installation. I have already configured some components using the configurator but it seems to have corrupted when I came back to it to finish of the configuration. I am gettting the following error and has anyone seen this before:
Running preconfig checks...
Running EPM_ORACLE_HOME check...
EPM_ORACLE_HOME environment variable value: E:\Oracle\Middleware\EPMSystem11
R1
JAVA_HOME environment variable value: E:\Oracle\Middleware\EPMSystem11R1\..\
jdk160_11
EPM_ORACLE_HOME check succeeded
Running .oracle.products check... .oracle.products check succeeded
Running Jars manifest check...
Time spent for manifests parsing: 2141 ms
Maximum jars depth achieved: 9, while restriction was: unrestricted
Parsed 439 manifests
Total jars and classpath entries encountered: 439
Total not-existing referenced classpath entries count: 34
Total classpath elements to check: 67
Jars manifest check succeeded
Running Environment variables check... Environment variables check succeeded
Running Windows system32 directory check... Windows system32 directory check suc
ceeded
Preconfig checks passed! Going further
log4j:WARN No appenders could be found for logger (org.apache.commons.beanutils.
converters.BooleanConverter).
log4j:WARN Please initialize the log4j system properly.
Warning: MainHitWizard finished with exception: java.lang.NullPointerException
java.lang.NullPointerException
at com.hyperion.config.document.Storage.loadStorage(Storage.java:1229)
at com.hyperion.config.document.Storage.<init>(Storage.java:93)
at com.hyperion.config.document.Storage.getInstance(Storage.java:113)
at com.hyperion.cis.config.Configurator.initialize(Configurator.java:84)
at com.hyperion.config.wizard.impl.ToProductTaskSelection$1.commit(ToPro
ductTaskSelection.java:73)
at com.hyperion.hit.wizard.Wizard.start(Wizard.java:286)
at MainHitWizard.main(MainHitWizard.java:226)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.
java:39)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAcces
sorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:597)
at Main.invokeMethodOrExit(Main.java:166)
at Main.main(Main.java:54)
Help!!!
Edited by: 800166 on Jan 24, 2011 2:36 PMYou're in luck...we experienced this issue. We are in a distributed environment and had configurator open on two boxes. Our theory is that the configurators get into a pushing match and lock out the Shared Services database thus causing Configurator to never launch again.
We dropped the schema in the Shared Services database and then configurator was able to run again
JTS
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