Configuration in Solman and Satellite system for Support message creation ?

Hi ,
I want to send a support message to solman from the ( help menu -> create support message )
of my satellite system.
any one tell me the settings that i have to make in both the sattelite system and the solman for sending a support message.

Hi,
the necessary steps are described in Solution Manager IMG documentation.
Also you can find that information in the web blogs in this forum.
In a nutshell:
- activate Service Desk in Solution Manager (incl. BC-Sets)
- maintain System Landscape, RFCs and iBase
- create key users (business partners)
- maintain number ranges
- assign roles
- maintain table BCOS_CUST in satellite system
You should just follow the corresponding customizing steps in tx: SPRO.
/cheers

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1] Only the Message creator should be able Set staus Open and Closed
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> 2] Now how do i assign this Auth.Key to the Auth Object B_USERSTAT?
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>     do i have to create a new Zrole and assign or is there any other way.
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Hi Christian,
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Could you please confirm the following:
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Error:Administration header could not found for support message

Hi All,
we are creating the support message in CRMD_ORDER transaction. we are getting an error, "Administration header could not found for support message" while saving. And also it is coming out of the transaction.
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Did you find the solution to this error? I am also getting this error and need to solve the same. Can you please help?

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Hello Experts,
I am a ABAPer making use of "BAPI_NOTIFICATION_CREATE", for creation of support desk message in SOLMAN 4.0 . The problems that i am facing , when i create message using this BAPI are,
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Hi,
I just curios that why everyone can create support message in satellite system-> help -> create support message?
I tested with restricted profile user and without role SAP_SUPPDESK_CREATE, NO BP created but he still manage to create support message???? Any idea??
Also, same goes to any user can process ticket in SOLMAN with no BP-Employee role and SAP_SUPPDESK_* roles assigned.
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Hi Nicholas
If you are using a "Named" user instead of the Trusted Relationship in the RFC maintained in BCOS_CUST for entry OSS_MSG then this is quite possible. In this case the "Named" user will be used to call the interface to create message and the calling user ie the end user creating the ticket will only be used as "Reporter" of the message.
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Roles in satellite system for message creator

while creating support message in satellite syatem, i am getting the following error.
Error in Local Message System: No authorization to logon as trusted system (Trust Message was Not Created
Message no. BCOS088
what role i have to give it to the message creator @ satellite system

Hi.
Looks like you are using a trusted connection (maintained in table BCOS_CUST) to connect your satellite system to the Solution Manager.
If you keep this configuration every user who tries to create a support message in your satellite system also needs a real user in the Solution Manager (including authorization objects S_RFC and S_RFC_ACL).
Instead you should use the SM_<your sol man>_BACK destination and set NO_USER_CHECK=X in Tx: DNO_CUST04 (SolMan).
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You do not need a user in SolMan for everyone who should be able to create a support message from satellite system.
Hope this helps.
/cheers

Configuration in Solman and Satellite system for Support message creation ?

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