Configuration of ACH and WIRES as payment methods

I chose the correct program in Classic Payment Medium which is RFFOUS_T to make payments by WIRES. When I go to paymetn run, in the proposal log I get the following messages:
Due items with currency USD, pmnt method - items total is > 0
Message no. FZ328
...none of the payment methods defined can be used for these items
Message no. FZ347
... payment not possible because of reported error
Message no. FZ311
Information re. vendor 1000000/ paying company code ABCD ...
Message no. FZ305
payments by EDI / IDoc generation
Message no. FZ797
IDOcs were generated for the following entries
Message no. FZ760
Diagnosis
A payment IDoc is created for each individual payment. The configuration settings governing this are made in the table containing the EDI-compatible house banks and payment methods.
System Response
The house banks and payment methods in question are displayed.
I have done all the configuration correctly as far as setting up the pmt method. It also exists in vendor master. Where am I going wrong.
My understanding is that when we use classic payment medium program for WIRES and ACH it is RFFOUS_T. Let me know if my understanding is corrrect? Is there any form that I need to define in SAPscript or any other configuration required from my part. Also if you can tell me how do we distinguish between ACH and WIRES because they use the same payment medium program RFFOUS_T.
If anyone can provide me with step by step configuration of WIRES in SAP, it will help a great deal and will help me figure out where am I going wrong. Also i someone can tell me the difference in configuration of ACH and WIRES??
Would like to thank in advance if my problem gets resolved and will definitely assign points.

The need to define "wires" is purely business decession. If the users want to identify the vendors and restrict mode of payment to "wires" only, then you go for that.
Just add this method to the vendor master data.
reward if useful.
sarma

Similar Messages

ACH and WIRE PAyments

Hi All,
Could any one throw some light on the paymnet method and the form details for effecting ACH and Wire Payment?
Can I use the method under F110 Program ?
Thanks,
Chitra

Hi Gurus and Chitra specifically,
I have to configure for a US client wire payments procedure so that payment media file is generated. Currently, the client has ACH payments already set up. They have a payment method 'W' for wire transfers which they use but it is not assigned to any Payment media / forms. After the payment run for payment method 'W', they take the payment list and enter manually the details of wire transfers to be done in the external bank software. Now, they dont want to manually enter these details into the bank's software anymore. Instead, they want the SAP to generate a file output after the payment run for 'W' method and then upload / import this file into the bank's software. The bank has a specific format for such uploads.
I request you to pls. explain how and what to configure so that the desired file format is output to be uploaded into bank's software.
Thanks,
Jagdish
1-314-537-6449

Configuration of Wires as payment method

What is the configuration done to set up "wires" as payment method. Please provide steps. I know setting up payment co. code, creating pmt methods per co. code and all those steps. All I want to know is what is needed to be configured in DME and the sapscript for wires. If anyone has done that, please provide the steps.
Thankyou in advance.

The need to define "wires" is purely business decession. If the users want to identify the vendors and restrict mode of payment to "wires" only, then you go for that.
Just add this method to the vendor master data.
reward if useful.
sarma

FBZP forms and postive payfiel, ACH and Wire text files

Dear experts,
Can someone please explain the difference between various forms that we assign in FBZP
1) form for the payment advice in paying comopany code - is this is the form that we will be using to print the check and advice when using the classic payment medium program
2) From for the payment medium - in payment method in company code - is this for when we use payment medium work bench?
3) I under stand that the payment medium program we assign fbzp will only be used to print the checks not to generate positive payfile
4) we need to develop a zprogram to generate the positive pay file to fit bank's requirements. where do I assign the zprogram to print the positive payfile
5) Client is currently sending ACH and Wires in EDI820 format via EFT, they are not implementing EDI right now. What will be the best to use - classi program or payment medium work bench to generate the .txt file that will fit the most? Once we generate the file the PI system will massage the data to turn into IDOC. What kind of configuration I have to do as functional configurator and what kind of information I should be giving to the developers.

closing

How to create a positve pay file for ACH and Wire transfers through F110

Hi All,
I need to create a positive pay file for ACH and Wire transfers to the bank for auto clearing. For checks we have a standard program (RFCHKE00) to create the positive pay file which creates the output lists after the F110 payment process. Is there any standard SAP program available which creates the Positive pay file (Output list) for ACH and wire transfers through F110.
Thanks
Sridhar

Please let your abaper create a 'Z' program using RFCHKE00. For example 'ZRFCHKE00' and use it in the same way as you currently use RFCHKE00 for checks.
After the program is created, use SE38 and save it as a variant using your own specifications. Thereafter, in F110, when carrying out a payment run, under 'Printout/data medium', enter the program name under "Lists" with the variant. Then click on 'Maintain Variants' and make the necessay specifications there as well.
Instruct your end-users to enter this program when running ACH and wire transactions through F110.
Please let us know if this information was helpful.
Thanks,
Elias

Table name pls - ACH and wirepayment info,Payment amt for each invoice ,

can anyone tell me which table hold ACH and wire payment info.PAYR table will contain only check info.
Also i need which table is storing payment amt for each invoice..
Thanks in advance.
Kumar

Hi KUmar,
See the tables,
REGUH, REGUS, REGUT, REGUV.
Regards,
Ravi

ACH and Wire transfer

Frnds
I have papre statement form the bank,
Under that they have cleared some of the ACH and wire, now i need to mark those ACH and wire in SAP as cleared and need to reconcile ACH OUT A/c so it will be posted to Main Bank A/c also
but i do not want to do it in a electronic way bacause i have Paper copy of the statement.
how can i do it?
suggest some t-codes to dig in.
thanks

Hi Mathew
My suggestion would be
1. to post entry between ACH out account and the main bank account for the total amount cleared which you can take from the paper statement.
2. clear the ACH out account with the item posted above against the wire and ACH payments that has been cleared in the paper statement.
Thanks
Ashok
Assign points for useful answer

HT201359 I have a debit master card and it says payment method decelined so I contacted my bank and thay said that apple had a lot of fraudulent charges being made was wondering if someone could help me

I have a debit master card and it says payment method decelined so I contacted my bank and thay said that apple had a lot of fraudulent charges being made was wondering if someone could help me

Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
To contact product and tech support: Contacting Apple for support and service - this includes
international calling numbers..
For Mac App Store: Apple - Support - Mac App Store.
For iTunes: Apple - Support - iTunes.

Apple ID still disabled after reset and change of payment methods.

I am needing to update my computer ASAP, however, apparently my Apple ID is disabled. I have reset my password, that did not work. So I updated my payment methods. It STILL does not work, and I am beyond frustrated. I have had so many problems with Apple (the only reason I still deal with apple is because of my Mac)
I have looked at several other threads that had advice that did not work for me. Is there any other ideas?

It could be disabled for any number of reasons, you should call Apple and ask. It's probably not a technical issue that we can solve, but an account issue: Contact Apple for support and service - Apple Support

ACH and Wire Payment Reversal

Once the payment is made the files went to the bank and payment was reversed in FBRA to remake the payment and re-did the payment again. Now vendor received original payment as well as the new payment we process. Why would this happen and how can we prevent doing this. \\\

Hi,
Its not advisable at all to reverse a payment run once the file has been sent to bank.
As in your case it has resulted in double payment.
You should consider creating of the payment medium separetely after F110 run is complete so that you get to check first if the payment run has been made of correctly.
Normally file doesnt directly go to the bank rather they are avaialble in AL11 directory, services like NGG is used to upload the file to the bank server which is through a scheduled batch job.
Depending on your business requirement you can adopt any of the above methods.
For double payment which has already been made what you can do is raise a credit note and net it off against future invoices.
Best Regards,
Ravi

I have 0.47$ left in my account and i want to change the country and add a payment method so please just take it from my account please.

Dear team
i have a problem that i have 0.47$ left in my account and i want to change the country please help me,
it's ok if you just take it from m y account so i can do what i want.
regards,
Abdalla sulaiman
UAE

Click here and ask the iTunes Store staff to zero your account balance.
(121131)

HT5312 what is the 100% guaranteed way to reset the security questions? i forgot how the answers were typed specifically and i need help. there is no email address for them to send the answers to for some reason, and the "change payment method" idea didnt

somebody please know something. for some reason apple doesnt want problems to be settled over email and everything has to be fixed over the phone, but i hate calling people and would rather email. so is there a way or do i have to call them?

If you don't have a rescue email address (you won't be able to add one until you can answer your questions) then you will need to contact iTunes Support / Apple in your country to get the questions reset - which will be by phone as they need to confirm your id and that it's your account
Contacting Apple about account security : http://support.apple.com/kb/HT5699
You can try contacting them via email via this link, but you might have to wait 24 to 48 hours for a reply, and they then might just tell to you to use the HT5699 link above : https://ssl.apple.com/emea/support/itunes/contact.html

ACH payment method US- Value date in DME

Hi,
We are using ACH payment method. After the payment program is executed, through Environment>payment mediumDME administration, we download the txt file which is sent to the bank. In this file format, apart from the date in the header record, we find another date with record type 5 positioned at 70-75.
From which table and field this value is being populated? Also, if we need to change this date to the next day ( i.e. payment program is executed today, but this date should be the next day).
I did configuration in FBZP - value date ( put the days as 1); and also in SPRO: Define value date rules for bank transactions and assigned the payment method to bank transaction.
Despite all this; I do not see that the date in the DME file is not getting changed (position 70-75). I see that value date in REGUH table is changed to the next day.
So my questions are:
From which table this date is getting populated?
How to change this date to the next date?
Do we need to use any user exit? If so which one ?
Your help in this regard is highly appreciated.
thanks
Srinivasa Vepa
Sorry , I posted in the wrong forum. Please ignore this. Posted in SAP Financials

Srinivas-
That field in company batch header with record type is called "effective entry date". Please look at the attached thread.
Effective Entry Date
Shail

Cannot change payment method on subscription and C...

I am posting the transcript for the 45 minute chat I just suffered through. I simply needed to change my credit card as the old card had been replaced due to a security breach. Others on forums have complained about this issue but this is a stellar example of Skype's poor business and customer service practices. You are now chatting with 'Laarni M'. Laarni M: Hello! Welcome to Skype Live Support! My name is Laarni. Laarni M: If incase we got disconnected, simply click on the Chat Support Link and you will be reconnected to us in no time. Laarni M: https://support.skype.com/support_selection. Laarni M: With that being said, how may I help you? [Removed for privacy]: I need to update my credit card information because the credit card I have on file is expired. The update payment page does not give me the option to enter a new credit card. I started to delete my old card so I could add a new one, but I got an error message saying I must cancel my subscription before removing my credit card. Laarni M: Oh! [Removed for privacy]: I have a subscription already. [Removed for privacy]: I have had it for years. Laarni M: I am sorry to hear that you are having problems with updating your credit card. Laarni M: I will be glad to help you with this. Laarni M: To start with, can I have your Skype name and your name so that I can address you properly? [Removed for privacy]: I have already entered that information to begin this chat. It is required. Laarni M: I understand. [Removed for privacy]: the Skype name is [Removed for privacy] and my first name is [Removed for privacy] Laarni M: I just need to verify it. Laarni M: Thank you, [Removed for privacy]. Laarni M: Nice to meet you. Laarni M: Let me just pull up your account. Laarni M: Anyway how's your day so far? [Removed for privacy]: OK, I have found it. Apparently I am forced to buy Skype credit in order to change my payment to a new method? This is ridicuous. Laarni M: I am now pulling up your account, [Removed for privacy]. Laarni M: Thank you for waiting. Laarni M: Yes, that is correct. In order to change your payment method you need to either wait for your subscription to expire so you can purchase using the new card or you can buy Skype Credit. [Removed for privacy]: Now that I have bought 10.00 of skype credit and added the new payment information that way, it is appearing in my payment settings and I can delete the old card. But again, this is the only way to add a new payment method, which is very wrong. Laarni M: I am sorry if you feel this way, [Removed for privacy]. [Removed for privacy]: Oh, just lovely. I just tried to delete the old card and I have the same error message that "this card is being used to fund your Unlimited US and Canada 12 months. If you want to delete this card you have to cancel your subscription first." Is this some kind of nasty way of forcing me to lose my unlimited subscription? Laarni M: I see. Laarni M: Because the best way to add a new payment details is for you to let the subscription linked to the credit card expire first. Laarni M: After that, you can reactivate your subscrption using the new credit card. Laarni M: That is the best thing that I can recommend, [Removed for privacy]. [Removed for privacy]: I went into change payment settings and changed the payment method to the new card. The page saved and said it had changed the setting. But then I went back in and it had not. It still defaults to the old card. I still get the "cancel subscription" message when I tried to delete the old card again. Laarni M: Yes, [Removed for privacy]. [Removed for privacy]: I can't let it expire or it won't pay for my subscription in August. Anyway the card will not expire. It was replaced due to a security breach at the issuing bank. Laarni M: Because you really need to let your subscription expire first by cancelling it before you update your card. Laarni M: I see. [Removed for privacy]: Why would I want to do that when I probably won't be able to get the same plan? I have had that unlimited plan for years. [Removed for privacy]: I am certainly not cancelling that plan. Laarni M: I understand, [Removed for privacy]. [Removed for privacy]: This is really insane, you know. One should easily be able to update payment information when a card needs to be changed. [Removed for privacy]: I had this same problem last year, but there was a workaround. If you do not know what the current workaround is then please transfer me to a supervisor who does.l Laarni M: I understand, [Removed for privacy]. [Removed for privacy]: I doubt that you do understand. Since the forums indicate this is an ongoing problem, I am forced to assume this situation is intentional and is a way of forcing people to give up older and less expensive plans, and that you are fully aware of that. Laarni M: I am sorry but as much as I want to help you, we can't do anything but to let the subscription expire first by cancelling it before you update the credit card. [Removed for privacy]: I need to speak to a supervisor, please. Laarni M: I am sorry but as of the moment, my supervisor is engaged to a different activity. [Removed for privacy]: I am sorry but that is not the case. That is just what you have been told to say. I can continue to open new chats and waste representative's time for hours, or you can arrange for me to communicate with a supervisor. Laarni M: I am sorry for the inconvenience caused you. info: Your chat transcript will be sent to [Mod edit: Please do not include personal/private information when making a public post. Thanks!] at the end of your chat. Laarni M: I understand that it is really important for you ad upon further checking, we can try this step that may work for you. Laarni M: Do you have another browser aside from the one that you are using right now? [Removed for privacy]: Yes, I do Laarni M: Great! Laarni M: Internet Explorer would be the best. Laarni M: Can you please open it and go the link that I will provide to you? [Removed for privacy]: It is already open, please send the link Laarni M: Alright. [Removed for privacy]: I still do not have the link. Laarni M: Once you click on the link, and click Skype credit, please do not forget to click the change payment method when you buy Skype credit. [Removed for privacy]: I still do not have the link Laarni M: I am sorry for the delay, I am just having a system error as of the moment. Laarni M: But on your end, you can go to the page where you can buy Skype credit. Laarni M: By the way, there are 2 cards saved on your account. Laarni M: May I know the last 4 digit of the card that you want to use? [Removed for privacy]: 1591. And yes, I already explained to you that I bought Skype credit (which I do not need as I have a subscription!!) just to add the new credit card. Laarni M: I see. Laarni M: I can delete first the old credit card saved on our system. [Removed for privacy]: Please do that, but do NOT delete or cancel my subscription when you do this. Laarni M: Alright, [Removed for privacy]. Laarni M: Thank you for patiently waiting, [Removed for privacy]. [Removed for privacy]: I hope that what you are doing is successful. Laarni M: Please hang on, [Removed for privacy] as we are still doing some workaround for this. Laarni M: We are also getting an error doing this. [Removed for privacy]: That is not confidence-inspiring. Laarni M: I am sorry if you feel this way. [Removed for privacy]: I imagine that anyone would feel that way. Laarni M: Thank you for waiting, [Removed for privacy]. Laarni M: Here's what we can do to help you now, [Removed for privacy]. Laarni M: We really need to cancel your subscription so it will cancel the recurring payment. Laarni M: This does not mean that the subscrition will be cancelled. Laarni M: You can still use your subscription until the end of the billing period. Laarni M: So once we cancel your subscription now, you can try to go to the payment settings and update your credit details. Laarni M: Is everything okay? Haven't heard from you in a while. [Removed for privacy]: I am sure that you realize this is unacceptable. I am very surprised that you would suggest this as a solution. As I stated above, I am well aware that this is a method Skype is using to force people to give up better subscriptions. I will not be forced to accept a suboptimal subscription by this method. I am also aware that a supervisor can correct this problem in the system by hand. Please put me in communication with a supervisor. Also--I have ALREADY updated my credit details as I explained above. You or a supervisor simply need to change the subscription payment method to the new card that is already on file. Laarni M: I understand where you are coming from, [Removed for privacy]. Laarni M: But I am trying to help you with giving the best solution for this. [Removed for privacy]: We are going in circles. I have been on this chat for 45 minutes trying to get a simple payment method change that with any other company, I could do by myself online in two minutes. You are not offering me any kind of solution at all. You are insulting my intelligence by claiming that the payment method cannot be replaced. Laarni M: I am sorry if you feel this way, [Removed for privacy]. [Removed for privacy]: Please stop this. The system is clearly set up to block a payment change. A supervisor can override this and that is what I expect you to arrange. Laarni M: But as of the moment, there is no available supervisor. [Removed for privacy]: Please do not tell me things that are not true. [Removed for privacy]: Please connect me with a supervisor. Laarni M: And If I will transfer you to my supervisor, he will give the same information that I provided to you. Laarni M: This is because it is the only workaround for this, [Removed for privacy]. Laarni M: You do not need to worry, cancelling your subscription is just cancelling the recurring payment or auto renewal. [Removed for privacy]: He may, but if he does, he will also be stating something that is not true. It is always possible for a supervisor or manager to make changes in the system. Laarni M: You can still use your subscription until the end of the billing period. [Removed for privacy]: I'm sorry, but in August when the billing period ends, I will receive notification that my subscription has cancelled due to non-payment and that I must choose a new plan. That is what I do not want. Therefore your solution is unacceptable. I have stated this clearly. Laarni M: I am sorry [Removed for privacy], I really want to help you but this is only the work around or soultion that we can do. [Removed for privacy]: Then apparently after 8 years, I will be searching for new phone service. I am very sorry that this is the case. Laarni M: If the auto renewal will cancel, you can still reactivate your subscrition and that time, the new payment method will be use for that subscription. [Removed for privacy]: Do I have your word that I will be allowed to keep the same plan with no changes to my subscription? Laarni M: Yes, [Removed for privacy]. You can still reactivate the same subscription. Laarni M: You do not need to wory about this. [Removed for privacy]: If that is not the case I will be cancelling. And Skype needs to change its payment method practices. This is very poor customer service. I will be going on every forum I can find and posting a poor review of the service. This is a shame since I have been a loyal Skype customer for more than 8 years. I was a customer when Skype was the only internet phone company in business. info: Your chat transcript will be sent to [Mod edit: Please do not include personal/private information when making a public post. Thanks!] at the end of your chat. Laarni M: I am sorry if you feel this way, [Removed for privacy]. Laarni M: Thnak you for being loyal with Skype.

Well, it happened again. This time I'm done with Skype. A ten-year customer, and they've finally worn me down and worn me out. Yes, after 30 minutes of constant escalation, requesting a supervisor, and finally threatening to walk, they offered another annual contract at 6 cents more a year. But at the cost of making me sign up all over again, and after wasting my time both last year and this year. And I am DONE. I will use my remaining Skype credit for the few online teaching video conferences I have to do, but no more subscriptions. Bye, Skype. I would provide adjectives for how horrible your customer service is, but they would all be profane.
Transcription of today's chat:
Close chat
info: at 18:59:56
Please wait for an agent to respond. You are currently '1' in the queue.
info: at 19:01:56
All agents are currently assisting others. Thank you for your patience. An agent will be with you shortly. You are currently '1' in the queue.
info: at 19:01:58
Privacy Statement
You are now chatting with 'Gian C'.
Gian C: at 19:02:11
Hello! Welcome to Skype Live Support! My name is Gian. If incase we got disconnected, simply click on the Chat Support Link and you will be reconnected to us in no time.https://support.skype.com/support_selection .
Gian C: at 19:02:11
With that being said, how may I help you?
Customer: at 19:02:24
I chatted with an agent 2 days ago re: failure to apply my credit card to my subscription. He said it was taken care of and my online account should show the subscription renewed in 24 hours. it is still not renewed.
Gian C: at 19:02:41
I am sorry to know that
Gian C: at 19:02:47
What is your Skype name?
Customer: at 19:03:49
customer
Gian C: at 19:04:04
Thanks
Gian C: at 19:04:08
Let me check the account
Gian C: at 19:05:50
Thank you for patiently waiting
Gian C: at 19:06:07
Is this for the Unlimited Us and Canada?
Customer: at 19:06:13
yes
Gian C: at 19:07:12
I see
Gian C: at 19:07:23
Can you go to this site right now?
Customer: at 19:07:30
i'm there
Gian C: at 19:07:33
http://www.skype.com/en/
Gian C: at 19:07:39
https://www.skype.com/en/rates/?nu=subs-calling
Gian C: at 19:07:49
Look for Unlimites Us and Canada
Customer: at 19:07:58
why?
Gian C: at 19:08:21
Just want to make sure if repurchasing the subscription would be avaialble
Customer: at 19:08:36
I was told last year that it would be available. And two nights ago.
Gian C: at 19:08:36
That is the best work around to get the subscription back using the new card details
Gian C: at 19:08:45
I understand
Gian C: at 19:08:53
Can you please go and check it first
Customer: at 19:08:59
No, thank you. Please just apply my card. This is what happened last year.
Gian C: at 19:09:02
So I can assure the resolutiong
Customer: at 19:09:34
The subscription shows that it expires today. It is on my account. Simply renew it with the card information that is also on my account.
Gian C: at 19:09:40
Can you help me on this to solve your issue please?
Gian C: at 19:09:53
I understand
Customer: at 19:10:02
You have directed me to your sales site to search for the plan I already have all over again. I have no time for this.
Gian C: at 19:10:06
However the time you change the card did not worked on the system
Gian C: at 19:10:15
That is why the renewal did not push trough
Customer: at 19:10:41
It didn't work last year either because the system is a mess. But a rep fixed it last year. If you cannot do this please pass me to a supervisor.
Gian C: at 19:10:59
ok.
Gian C: at 19:11:19
Before we do that, can you please try to check if the subscription is available first.
Customer: at 19:11:40
I do not understand how you expect ME to check if a subscription is available!
Customer: at 19:12:04
The subscription is ON MY ACCOUNT AND SAYS IT NEEDS TO BE RENEWED.
Gian C: at 19:12:09
Basically it is simple
Gian C: at 19:12:10
Go to this website
Gian C: at 19:12:10
https://www.skype.com/en/rates/?nu=subs-calling
Gian C: at 19:12:10
Click on U.S.
Customer: at 19:12:16
Please pass me to a supervisor.
Gian C: at 19:12:20
Then check if US and Canada is part of the list
Gian C: at 19:12:39
Before I pass you to our supervisor
Gian C: at 19:12:47
Let me give you a heads up on your case
Customer: at 19:12:57
it is there for $2.99 per month. I have a locked in annual charge for that subscription for $29.99. Not $36.00.
Gian C: at 19:13:11
I see
Gian C: at 19:13:28
Thanks for the information
Gian C: at 19:13:38
When did you change your card detail? For this subscription?
Customer: at 19:15:08
Last year. At which time the system refused to remove the earlier invalid card and charge the 2nd (correct) one. This year the system allowed me to remove the old card. The rep 2 days ago told me the card was fine. When I looked at the detail this evening, the expiration date was missing, so I filled it in. The rep said NOTHING about this two days ago. Frankly I think Skype is trying to sabotage my re-order to try to force me off of my annual plan and onto a monthly. I will not do it.
Gian C: at 19:15:13
Thanks
Gian C: at 19:15:48
Just to make sure we will be solving this issue, can you please provide me your call back number
Customer: at 19:15:59
You do not need to call me.
Gian C: at 19:16:07
Just incase this chat got disconnected so our supervisor can call you
Customer: at 19:16:19
(###) ###-#### (REDACTED FOR PRIVACY)
Gian C: at 19:16:25
Let me get you our supervisor as you have requested
Gian C: at 19:16:29
Thank you
Customer: at 19:25:17
?hello
Gian C: at 19:27:42
I will get back to you once the Supervisor is ready to take this chat. For a moment
Gian C: at 19:27:50
Sorry to keep you waiting
Gian C: at 19:28:08
Our Supervisor is still engaged with the call
Gian C: at 19:28:10
Anyway
Gian C: at 19:28:20
Here is what we have found out on the subscription
Gian C: at 19:28:41
The renewal has passed already, so we can't renew it manually other than repurchasing the subscription
Gian C: at 19:28:54
Checking the price of the subscription
Customer: at 19:28:59
It has not passed yet. it expires 5/7. Today is 5/6.
Gian C: at 19:29:12
Let me give you a heads up
Gian C: at 19:29:39
Auto-renewal only happens once. And that is 3 days before the subscription expire
Customer: at 19:30:09
I give up. This is done. No subscription. Of any type. And I have been a Skype customer for over 10 years. Goodbye.
Gian C: at 19:30:23
I am sorry if you feel that way
Gian C: at 19:30:34
I am explaining to you all the things you need to know
Gian C: at 19:31:27
But you refused to listen nor cooperate. As much as I wanted you to get your subscription back. However it is within your call if you want to follow my advised to get this resolved quickly
Gian C: at 19:31:47
The new subscription prices is just 30.50USD for 1 year
Gian C: at 19:32:12
It is just few cents higer compare to the old price $29.99
Gian C: at 19:32:37
I hope that won't be a problem for you to get the 12 months subscription for the Unlimited US and Canada.
Customer: at 19:32:51
This is flatly ridiculous. The rep 2 days ago told me this was taken care of. Now you tell me it is not, keep me on chat for 30 minutes, make me look up subscription prices on your OWN website, and then tell me my subscription has expired when it has not. Yet I am the one being called uncooperative.
Gian C: at 19:33:02
If the auto renewal failed because of card used
Customer: at 19:33:05
That is a problem. I will not resubscribe. I don't care that it is only 6 cents a year more.
Gian C: at 19:33:21
Then Repurchasing the same subscription will be best to get it back
Customer: at 19:33:30
That is not why. If Skype did not have the information required I should have received an early email. I got SEVEN EMAILS IN ONE DAY INSTEAD.
Customer: at 19:33:42
The 7th one said the subscription was cancelled.
Gian C: at 19:34:05
That is the notification sent by Skype to tell you that we are still trying to accept the payment
Customer: at 19:34:30
It makes no sense to notify a customer every two hours on a SINGLE day, but not before.
Gian C: at 19:34:33
6 times the sytem try to renew the subscription
Customer: at 19:34:43
Yes. ON the same day. None on any other day.
Gian C: at 19:35:01
If only there is no problem with your card then the subscription should renew without a problem
Customer: at 19:35:10
You expect people who are at work to sign in from their work PC for personal business and renew within 8 hours. Ridiculous.
Gian C: at 19:35:08
Yes correct
Customer: at 19:35:12
I am done.
Gian C: at 19:35:10
As I said
Gian C: at 19:35:30
3 days before the subscription expire is the only day to renew the subscription automatically
Gian C: at 19:35:32
That is how the system works
Customer: at 19:35:34
As I said, the rep 2 days ago told me the card was fine but would take 24 hours for teh change to apply to the syste.
Gian C: at 19:35:37
It is part of the terms of use
Customer: at 19:35:43
Read what I said.
Gian C: at 19:36:01
Yes I already documented this case and I already escalated those previous representative
Gian C: at 19:36:08
For providing you false information
Customer: at 19:36:12
The terms of use don't say you bombard people with emails every 2 hours on a single day.
Customer: at 19:36:44
And then cut them off at the end of the day. When their subscription has not even expired yet. And then tell them it's their own fault their card didn't work. When they were told it was fine.
Gian C: at 19:36:50
The email notification is our way to make sure customer will be notified that they need to renew the subscription to avoid this kind of issue
Customer: at 19:37:07
Then why not send it once a day for six days instead?
Customer: at 19:37:13
that would make a lot more sense!
Gian C: at 19:37:38
Here is the thing Kim the system works that way for 10 years already
Gian C: at 19:38:12
And only few customers are having this kind of issue, common issue was cause by problem with the card associated to the subscription.
Customer: at 19:38:18
See this? this was last year:
Customer: at 19:38:20
http://community.skype.com/t5/Rates-and-subscriptions/Cannot-change-payment-method-on-subscription-a...
Gian C: at 19:38:26
Ok
Customer: at 19:38:45
You'll get an update on that thread, believe me. Which will make it clear why I'm done with Skype.
info: at 19:38:52

Childrens accounts and payment method bypass

when i am trying to set up a child's account under my apple id, it is asking me for a payment method and saying i only have a Debit card on file when it is a visa. how do i fix this? I can't go past this step

What sort of visa card is it, debit or credit ? To be able to set up a child account you have to have a credit card linked to your iTunes account due to privacy laws, debit cards are not accepted when creating child accounts : Family Sharing and Apple IDs for kids - Apple Support
Before you begin, make sure that you're using a credit card as your iTunes Store and App Store payment method. To comply with child online privacy protection laws, you will use the CVV or security code from a valid credit card as part of providing your parental consent. If the card on file is a debit card or another payment method, you’ll be asked to provide a credit card before you can continue. After you create the child's Apple ID, you can change your payment method back to a debit card.

Configuration of ACH and WIRES as payment methods

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