Configuration of Incident Management in CRM IC Web Client

Hi,
Can anyone give me the procedure for configuring the incident management in IC Web UI and what are the pre-req for configuration
Thanks,

Hi ,
You can try two things:
1. Find a standard business role(in tx crmc_ui_profile) that has the links as you need
2. Create a custom business role by copying from some standard business roles that has all the links you have mentioned and more, then remove unwanted links from the ui profile
You might need to configure the navigation bar profile using transaction crmc_ui_nblinks.
Regards,
Shiromani

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