Configurator 1.2 message AppleTV device not responding
I'm working with Apple Configurator 1.2 to apply a wireless profile to a new AppleTV. Configurator won't let me apply the profile without selecting Latest for the iOS, and when I do select Latest and apply the profile, the iOS package seems to be expanded, checked, installed, but then the AppleTV starts blinking faster and Configurator indicates that the AppleTV 'device not responding' and the wireless network configuration is not applied. So this worked in the previous version of Apple Configurator, but seems broken, at least for me, in version 1.2. Is anyone else having this problem, and if you found a way to work around it, what was your solution? Any suggestions would be welcome. Thank you in advance.
Sent feedback from the in-app option in Configurator and was sent the solution:
I believe you are hitting the 'recovery mode' issue with the latest Apple TV hardware. You must connect power to the device before connecting the USB.
1. Connect power to the device (USB must be disconnected from device)
2. Connect the USB cable to the device (after the AppleTV starts blinking, indicating it is booting)
3. Setup the prepare pane to install the profiles you want. Make sure that:
* Supervision is OFF
* iOS is set to No Change
* Restore is set to Don't Restore Backup
4. Click Prepare.
This worked, and I'm back on our district wireless with the correct protocols. Thank you [email protected] !
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