Configurator won't check in devices ("Device running newer version")

We deployed ~400 iPads using Configurator in August. When iOS6 was released, students received pop up notices that they needed to upgrade their software (not to mention they knew that Siri was being added) so about 1/2 of them upgraded their iOS. Now, if I try to check them into the configurator so that I can refresh their iPads, I get the "Device running newer version" error message. Any ideas?

I have the responsibility in our school district for developing and testing user procedures for managing iPads in the schools using Configurator. We have 600 iPads being managed by Configurator on 16 sites.
We cannot find a way of restricting users (students or teachers) from updating the iOS while using the iPad. Any mis-match of iOS version means most Configurator functionality will no longer work. Refreshing a backup, installing a new profile, and using the Assign Checkin/Checkout ALL require iOS congruence. This occurs not just with major version changes, but also with the near-weekly iOS patches within a version.  "Device running newer version"  errors occur with a mismatch between 6.1.2 and 6.1.3.
This causes a lot of frustration and overhead in maintaining a standard image on the iPads. At worst, students lose their work if they cant check the device back in.
Ideally, we would like to control the timing of version updates. Is there a prescribed way to do this?

Similar Messages

  • Have an older 17 MacBook Pro, running OS 10.5.8. Software update says everyting is current. Just bought new iPhone 5S. Mac won't recognize phone, says I need newer version of iTunes. Have no problem with computer recognizing old phone or iPad.

    Have an older 17 MacBook Pro, running OS 10.5.8. Software update says everyting is current. Mac doesn't have iCloud, preferences still shows MobileMe. Just bought new iPhone 5S. Mac won't recognize phone, says I need newer version of iTunes. Have no problem with computer recognizing old phone 3 or 1-1/2 year old iPad. I suspect I need to update OS, but as software update isn't telling me to do so, can I? What version would I need to go to?

    Your MacBook Pro can be updated to run Mac OS X "Snow Leopard". Buy it. That will enable you to run the latest iTunes version.
    Online (US): http://store.apple.com/us/product/MC573/mac-os-x-106-snow-leopard
    Online (UK): http://store.apple.com/uk/product/MC573/mac-os-x-106-snow-leopard
    Germany: http://store.apple.com/de/product/MC573/mac-os-x-106-snow-leopard
    Elsewhere: call the phone number in the Apple Online Store
    Apple's price is $19.99, £14.00, €18.

  • Why cant i sync my devices with this new version of iTunes? my devices are suddenly not being recognized.

    why cant i sync my devices with this new version of iTunes? my devices are suddenly not being recognized. HELP!

    Connect your iPod, iPhone, or iPad to your computer and select your device.

  • I bought iPad April 2 in the past, but I can't update the device to the new version of what

    I bought iPad April 2 in the past, but I can't update the device to the new version of what

    What version do you have? The latest is 4.3.5. iOS 5 will be available next week.

  • Apple configurator won't recognize all connected devices

    I am trying to set up and use configurator on a macbook with a classroom cart of 30 ipads, they were previously managed through itunes but I'd like to wipe over them all with my profile/setup I have in configurator. I have all 30 devices connected via usb in the cart but configuator only detects 15. I have double checked that all the connections are properly in place. Am I doing something wrong or missing a step?

    The solution is easier than you would think. I, too, had this problem - it took me three days to finally realize why. Configurator only recognized 12 out of the 30 iPads I had in my cart. I checked to make sure that all the white plugs were plugged in to the hub (these plugs can be pulled out easily, and if you never take out the trays to check you will never know that this has happened). It appeared that all the plugs were plugged in. I then re-connected the iPads, but still Configurator only recognized 12 iPads in the cart. At that point I checked the two power cords going in to the hubs - one of them was loose. I pushed the loose plug in tighter, connected my iPads, and BOOM! - Configurator recognized all of the iPads.
    I am not sure why the cord going in to the hub became loose - the hub is in a location where nobody can mess with it. If you ever have this problem, check ALL the plugs to make sure one is not loose.

  • HT1848 How do I transfer purchases from a device in the new version of iTunes?

    How do I transfer purchase in the new version of iTunes?  The File menu is gone, and right-clicking on the device icon doesn't do anything.  The following link about transferring purchases appears to be outdated for the new version of iTunes.  http://support.apple.com/kb/HT1848?viewlocale=en_US&locale=en_US

    Cntrl + B will display the menu.
    Cntrl + S will display the side bar.

  • Can't run new version of itunes

    The new version of itunes is downloaded but when I try and run it it says I have an invaled F: Drive? I know this might be a computer problem but does anyone have any ideas on how to fix this.

    I am having the same problem. I currently have version 7.1.1.5. I have downloaded the new versions of itunes everytime they become available, but when I try to run the new versions, I just get an error message stating invalid drive F:\ and the install program quits. I have my itunes and music on a seperate external hardrive. I have found an older version of itunes on my main hard drive and have tried to delete it but the computer won't let me. When I originally moved the itunes and music library to the external hard drive, I managed to delete the other copy from my primary hard drive and I then had trouble accessing the library and had to reinstall all the music and reorganize all my playlists. BTW, I have a large music file - almost 100GB and have customized all of the catagories and playlists. I don't want to have to go through that again.
    Can anyone help with this problem.

  • Cisco AnyConnect VPN won't install, says There is a newer version of the AnyConnect client already installed

    I had an issue with my Cisco Anyconnect VPN not working, so uninstalled it. I've tried a new install and now I get the message "There is a newer version of the AnyConnect client installed" and it won't tell me install it at all. I've gone through various recommendations on the site included this :-
    Go to "Regedit" and search for "Deterministic Networks" and delete it.
    HKEY_LOCAL_MACHINE \SOFTWARE\Deterministic Networks
    Search with the following keywords in the registry, under "Uninstall" or  "Components" folders and delete any related entries.
    Vpnapi
    Vpngui
    Cisco
    CVPND
    CVPNDRA
    Ipsecdialer
    Source: https://supportforums.cisco.com/message/3728011#3728011
    But I've still got the same problem, and just cant find anything to help !

    Disable Internet Connection Sharing (ICS) and then try You can disable ICS in two ways:
    Per Adapter:
    Click the Start button.
    Click on Control Panel.
    Click on View Network Status and Tasks
    Click on Change adapter settings
    Right-click the shared connection and choose Properties
    Click the Sharing tab
    Clear the Allow other network users to connect through this computer's Internet connection checkbox
    Click OK
    System Wide:
    Click the Start button (Windows' orb)
    Type: services.msc and press ENTER
    Double-Click on Internet Connection Sharing (ICS)
    Change Startup Type to Disabled
    Reboot the computer
    You can now try reinstalling the WiscVPN client again

  • There are no check or uncheck for the new version of iTunes?

    I had just downloaded the new version of iTunes and i miss my old version. I don't see how you can check and uncheck a song to make it not play when your listening. My old version would skip the unchecked music and i miss that option. Is there an option on the new version that i'm not seeing or am i just going to have to delete them when i don't want to hear them?

    In iTunes, go "Edit > Preferences". In the general tab, tick the "show list tickboxes" box, and click okay.
    Have you got the wee boxes back now?

  • Checking for updates and downloading new versions of iTunes

    When I open iTunes and check for udpates, I get a message saying; "A new version of iTunes is available. Would you like to download it now?" When I click Yes, nothing happens. To download the new version, I have to go to the Apple website and download it from there. Anyone have this problem and know how to fix it?

    After downloading the new update on Saturday 11-27-10 my iphone now freezes up, I contacted the help line and they informed me for a "small fee" of $30.00 they would tell me how to fix it. WHAT?? The store recommends the updates and after loading the updates, my phone now wants to freeze up and stay frozen for 30 minutes and it is constantly asking me for my password and you want to charge me for a bug in your software?? I am soooo disappointed with I-tunes and after encouraging friends and family to buy this product I am now discouraging them!!!!

  • HT1414 Email won't download since updating to the new version

    Email won't download after updating new version for iPhone

    Try updating your iTunes using an iTunesSetup.exe (or iTunes64Setup.exe) installer file downloaded from the Apple website:
    http://www.apple.com/itunes/download/
    Does that go through any better for you?

  • TS3682 Can you transfer content from a device with an older version of iOS to a device with a newer version of iOS?

    I ordered a new phone, because my lock button messed up. I think it has a newer version of iOS than my current phone.I was wondering if it mattered once I went to transfer it over through iCloud Backup.

    Yes, you can restore a backup from an older iOS version to a newer, but not the reverse,  If either phone is jailbroken, there's no predicting what will happen, including bricking the new phone.

  • When trying to open Firefox on XP laptop, says FFx 3+ needed; won't open, so can't download new version.

    This is being written on my iMac. Problem computer is my Toshiba XP laptop on the same (hard-wire) line via a router. The iMac is up to date; the iMac is used for all current Internet activity. I use the laptop for technical work, and only rarely need Internet.
    I have an old version of Firefox (<3) on the laptop. Updated the Java plug-in on the laptop a month ago. Now, every time I try to open Firefox, I get error "Needs Firefox >3 to open", and won't open Firefox. So I can't download Firefox >3! Can I buy a disk?

    hello scoop, since these symptoms can sometimes be caused by malware active on a system, please first run a scan with different security tools like the [http://www.malwarebytes.org/products/malwarebytes_free free version of malwarebytes], [http://www.bleepingcomputer.com/download/adwcleaner/ adwcleaner] & [http://www.microsoft.com/security/scanner/default.aspx microsoft safety scanner].
    [[Troubleshoot Firefox issues caused by malware]]

  • Why does "check for updates" not download new version of itunes?

    On windows XP FP 3, if I start Itunes of late I get a messsage that there is a new (10.5.3) version of itunes to download. I agree to download iTunes, and itunes freezes up for a bit, then nothin. Suggestions? I am getting tired of uninstalling and reinstalling every time this happens.

    Check for updates is intended for use after production when we might have small changes to 1-2 files. Our current releases have many changes to many files and might almost be as large as the download. Also, we are still making structural changes to the storage of the code (shifting around preferences, etc). For the Early Adopter Releases, we really want people to download and install in a clean directory. After production, we will support check for update.
    -- Sharon

  • Every time i try and update firefox a window pops up ad says that I must reboot firefox from a previous install and when i do and i try to reinstall firefox the same pop up comes up and it won't let me update to the new version

    when i try to update firefox to the new version and i go to install it it tells me to reboot the system from a previous install of firefox so i go and reboot the system and it keeps saying the same thing.

    Try this:<br/>
    # Close Firefox.
    # In Windows Explorer, go to the following location: '''%USERPROFILE%\Local Settings\Application Data\Mozilla\Firefox\Mozilla Firefox\updates'''
    # Delete everything in that folder.

Maybe you are looking for

  • Ask Apple for better iPhoto (Aperture) Library sharing!

    *Some Background...* My wife and I each have our own Mac and iPhone and we share a digital camera. Between the three camera devices we snap a lot of photos and we want easy access (over the network!) to each other's photos so we can both maintain a s

  • Trouble with the creative cloud desktop sync software

    I've been using the creative cloud for about 6 months now and haven't had a single problem, though after this morning when I returned home from school my software is no longer able to connect to my cloud to sync files to and from the cloud. Is there

  • How to unlock ipad when forgot the password

    my ipad is locked by my toddler while palying.  I tried many times and unable to unlock it with a correct password.  I also tried to 'back up' and followed by 'restore' but unsuccessful. Anybody can advise me?

  • Cannot uninstall or install iTunes and more...

    I cannot uninstall or install the latest version of iTunes, and I cannot activate itTunes via the desktop shortcut. When I try, it says that the application is only available for installed products, even though iTunes is installed on my computer. Any

  • Aperture 3 can't "see" JPG's

    On several occasions, when I've tried to import images, Aperture 3 showed just a blank black screen with nothing available to import. Just now, I exported 2 JPG's to the desktop from Capture NX 2 (Nikon's photo software) and when I tried to import in