Configure incident management for VAR in solution manager 7.0 ehp1

I want to configure incident management for VAR in solution manager 7.0 ehp1, now on service.sap.com all i can find is * SAP Solution Manager 7.1 SP3 VAR Config Guide V1 * under https://websmp204.sap-ag.de/var-partner/.
Can anyone point me to config guides on what needs to be done on the customer end and my end(partner side).
I am trying to fulfill the PCOE requirement below
5. Do you have a fully operational Incident Management System?
Thanks,

hi,
check out the below FAQ and
https://websmp208.sap-ag.de/~sapidb/011000358700000490172009E.HTM
Technical suppport
https://websmp208.sap-ag.de/~sapidb/011000358700000880802009E.PDF
and some more rkt and hw to guides on
https://websmp208.sap-ag.de/~form/sapnet?_SHORTKEY=00200797470000089947&
Thanks,
Jansi

Similar Messages

Questions on "FAQ - SAP Solution Manager for VARs"

Hi,
I just got through the FAQ - SAP Solution Manager for VARs, but have some further questions:
For me it is not quite clear which connections are necessary for which VAR scenrio.. currently we have setup the service desk in our solman. Customer's aren't linked to the solman yet - we have saprouter-saprouter connections. Connecting them via SAP support backbone is an interesting option, especially for incident management. To get this working we should follow note 1124718 right?
But what about the other scenarios like maintenance optimizer and ewa monitoring? I guess for that we definitly need to build up RFC connections to each relevant customer system (~300+x)?! I think it will be hard to handle so many connections - just consider if a customer is cancalling the maintenance contract, everything needs to be removed again... best would be to have a central communication point...
For MOPZ we need up-to-date system information. So everyone is talking about SLD. Do you also recommend this option? There we need again a connection (direct to SolMan SLD or via external SLD on customer side).
According to the FAQ there is a workaround for ewa monitoring for customers with security doubts.. is this also working for non-ABAP components? We need SMD and WI for generating ewas for JAVA systems...
With regards to Enterprise Support contract: ewa only need to be monitored for productive systems? Can a customer be charged if they want to have ewas monitored for other sytems too? How long do we need to keep the ewas (1 month, 3 months, half year) before they are deleted? Are there any specific requirements?
All the work to get these scenarios working.. is this covered within the Enterprise Support contract? Can the customer be charged for work thats done by the VAR in their system (e.g. RFC connections, SDCCN, SLD,...)?
Sorry for this long text.. hope you have some helpful ideas!
Regards,
Richard

Hello Richard,
(1) regarding network connections see document [Draft:Technical Support Network Connections for VAR Scenario|http://service.sap.com/~form/sapnet?_SHORTKEY=00200797470000089947&_OBJECT=011000358700000880802009E] as overview and with a lot of detailed information.
(2) yes, you have to setup once all your customer connections at the beginning but then only add/remove with customer contract changes
(3) the workaround by sending by email can handled a anexception. EWA has to be done for productive systems like nowadays done by SAP. Additional EWA services could meas additional business case for a VAR - that's contract between VAR and customer.
(4) whatever you think may be a business to sell - do it ! (and get a monetary bonus from your boss
Kind regards
Heinrich

FAQ - SAP Solution Manager for VARs

You can find further technical questions around configuration & functionalities in a comprehensive
FAQ to SAP Solution Manager for VARs.
This FAQ covers questions and answers around:
    > SAP Solution Manager, enterprise edition
    > SAP Solution Manager VAR setup: configuration of Service Desk
    > Work Center Service Desk: functions & configuration
    > Work Center System Monitoring: setup of SAP EarlyWatch Alert
You can access the FAQ directly thru the following link [FAQ - SAP Solution Manager for VARs|http://service.sap.com/~form/sapnet?_SHORTKEY=01100035870000722612&_OBJECT=011000358700000490172009E].
Navigation path: SAP Service Marketplace > SAP Support Portal > SAP Support Infrastructure > SAP Solution Manager > SAP Solution Manager for Partners > Information for Service Provider > Training and HowTo Documents > Administrator
Please notice: The FAQ will be updated from time to time.
Edited by: Susanne Schlehf on May 4, 2009 2:48 PM
Edited by: Susanne Schlehf on May 18, 2009 12:56 PM

Hello Richard,
(1) regarding network connections see document [Draft:Technical Support Network Connections for VAR Scenario|http://service.sap.com/~form/sapnet?_SHORTKEY=00200797470000089947&_OBJECT=011000358700000880802009E] as overview and with a lot of detailed information.
(2) yes, you have to setup once all your customer connections at the beginning but then only add/remove with customer contract changes
(3) the workaround by sending by email can handled a anexception. EWA has to be done for productive systems like nowadays done by SAP. Additional EWA services could meas additional business case for a VAR - that's contract between VAR and customer.
(4) whatever you think may be a business to sell - do it ! (and get a monetary bonus from your boss
Kind regards
Heinrich

Welcome to Forum "SAP Solution Manager for VAR Partners"

Welcome to our forum to discuss topics on set up SAP Solution Manager for VARs scenario to support your SAP BUSINESS ALL-IN-ONE customers.
You ask everything about configuration of the Service Desk, SAP Solution Manager operation, tips and tricks.
This forum is visible not to customers but exclusively to partners.
The preferred language is English.
All documents you need for configuration of the VAR scenario of the Service Desk you can find in the SAP Service Marketplaces under the Quick Link [var-partner.|http://www.service.sap.com/var-partner]
Have a look at the [SAP All-in-One Resources|http://service.sap.com/smb/ao/resources] (perhaps different user ID required)
Feel free to create questions on all SAP Solution Manager topics as a VAR.
Feel free to create answers on all questions other members posted.
This means worldwide collaboration.
For questions / discussion not specific to VARs please consider also the [general forum SAP Solution Manager|SAP Solution Manager;.
Notice: to save a posting click "Edit Message".
Welcome Thread: Welcome to Forum "SAP Solution Manager for VAR Partners"
Rules of Engagement https://www.sdn.sap.com/irj/scn/wiki?path=/display/home/rulesofEngagement
Test & Playground Forum: Try SCN Features

Welcome to our forum to discuss topics on set up SAP Solution Manager for VARs scenario to support your SAP BUSINESS ALL-IN-ONE customers.
You ask everything about configuration of the Service Desk, SAP Solution Manager operation, tips and tricks.
This forum is visible not to customers but exclusively to partners.
The preferred language is English.
All documents you need for configuration of the VAR scenario of the Service Desk you can find in the SAP Service Marketplaces under the Quick Link [var-partner.|http://www.service.sap.com/var-partner]
Have a look at the [SAP All-in-One Resources|http://service.sap.com/smb/ao/resources] (perhaps different user ID required)
Feel free to create questions on all SAP Solution Manager topics as a VAR.
Feel free to create answers on all questions other members posted.
This means worldwide collaboration.
For questions / discussion not specific to VARs please consider also the [general forum SAP Solution Manager|SAP Solution Manager;.
Notice: to save a posting click "Edit Message".
Welcome Thread: Welcome to Forum "SAP Solution Manager for VAR Partners"
Rules of Engagement https://www.sdn.sap.com/irj/scn/wiki?path=/display/home/rulesofEngagement
Test & Playground Forum: Try SCN Features

Problem with the Sevice Desk VAR to Solution Manager 7.1

Hello Gurus,
I have a problem with the Sevice Desk VAR to Solution Manager 7.1,
When I want to send a message to SAP I can't see the text "Send messange to SAP", in the Actions to Message only I can see "Send Notification to SAP" but I can't see the message in the Marketplace when I click on this Action. In the tab "Action Log" show me two error messages:
1.- "Find support team responsible, when message is created", when I click on Detail the log shows "Message Text
Error in resolution of rule 'AC13200137' for step '1' ".
2.- "Create/Change Basis Message from CRM Procedure", when I click on Detail the logs shows "For object DNO_NOTIF , number range interval 01 does not exist DNO_NOTIF".
I think that this is the reason why didn´t appear the options of Actions to Messages.
Pleas any idea about how to fix this issue?
Best Regards
Omar
Edited by: Omar5x8 on Dec 30, 2011 2:12 AM

Dear Mateus,
happy New Year and thank you for your suggestion,
I follow the recomendation of Vicent Lim.
I createad a new message from WorkCenter "Incident Management" on Solman, it was create with solman_admin user which have this roles " ZSAP_SMWORK_BASIC, ZSAP_SMWORK_INCIDENT_MAN, ZSAP_SUPPCF_CREATE, ZSAP_SUPPCF_PROCESS, ZSAP_SUPPDESK_CREATE,ZSAP_SUPPDESK_PROCESS", and I want to sent to SAP with the message processor(ogarcia) user(with role "employee") with the following roles " ZSAP_SMWORK_BASIC, ZSAP_SMWORK_INCIDENT_MAN, ZSAP_SUPPCF_CREATE, ZSAP_SUPPCF_PROCESS, ZSAP_SUPPDESK_CREATE,ZSAP_SUPPDESK_PROCESS" but I can't see the text "Send message to SAP".
Also I re-active the BC-Set from IMG and I checked in the transaction SCPR20 and I get two error messages:
1.- Activation of customizing object cRMC_TV_PROCTYPE with errors.
2.- BC Set SOLMAN40_SDESK_VAR_SIVA: The activation of customizing object CRMC_TV_PROCTYPE is not supported).
I believe that I need one note o maybe a support package that fixes this bug since that version
of Solman is 7.1 SP3.
Please could you help me with this?,
Best Regards,
Omar

Configuration documents of CRM 2007 in Solution Manager

Hi all,
I have new version of CRM 2007 in our landscape and Solution manager as well.
So we need to get/download configuration documents of CRM 2007 by Solution manager but not sure what configuration we need to do in Solution manager to get these CRM documents.
So kindly suggest me the way to get this done, thanks.
Regards,
Himanshu chauhan.

Hi,
This link might not be sufficient but will let you know how powerful Solution Manager is.
http://www.sap.info/index.php4?ACTION=noframe&url=http://www.sap.info/public/INT/int/index/PrintEdition-17873d3e79f60eb30-int/0/articleContainer-214343d5145200a438
This link will be useful to you providing you how to create non SAP systems in your Solution Manager Landscape.
http://help.sap.com/saphelp_sm40/helpdata/en/bc/0e90000e58f64fb184a4cba0323e39/content.htm
This is one good guide for you.
www.sappro.com/downloads/NonSAPsystems.pdf
Meanwhile i will try for more indepth coverage of the subject.
Feel free to revert back.
--Ragu

Configure EP to display contents from Solution Manager

Hello,
How to Configure EP to display contents from Solution Manager? I want to access Solution Monitoring through Portal, how to do this?
I will appreciate if someone can help me,
Waiting for reply,
Regards
Sharmishtha

Hello Lee
I want to display solution monitoring on portal. I will access the portal instead of solution manager to view CCMS alerts.
I have configured ccms in solution manager which is my central system, so now i want to display these contents on portal.
is there any way i can do this task. I have solman 4.0 with SP15. I use work center for this configuration.
Will appreciate if you can direct me the right way.
Thank you
Regards
Sharmishtha

Which parameters are required for generating a solution manager key?

Hello All,
I generated a key in Solution Manager, to install a SAP NW 2004s SR1.
But I receive an error during the installation from the SAPINST:
"SAP Solution manager key for the instance number... is invalid ".
I already changed the parameters for generating the key, changed the instance number, hostname, but I still receive the same error.
Could someone tell me which parameters exactly are required for generating a solution manager key?
thanks
Thomas

Dear Sri,
this is exactly what I have entered, I still get the same error message.
My entries in SAPINST:
SAPinst founds one system instance on the host with
the Instance number 00,
the Instance name SCS00.
And ask for the Central Instance parameters:
there I enter 01 for the central Instance number,
the hostname
and the solution manager key generated for the instance number 01!
best regards
Thomas

Hi Guys, best process is upgrade or a fresh install for already existing solution manager?

Hi Guys, best process is upgrade or a fresh install for already existing solution manager to SAP 7.1?

Hi
Have you checked below link or presentation..it might help you to get more relevant inputs for decision
Upgrade to SAP Solution Manager 7.1
also incase you have charm or service desk check my blog as well.
Upgrade Roadmap - Solution Manager 7.0 to 7.1 with Service Desk/ChaRM
Hope this helps
Thanks
Prakhar

ARCHIVIVNG the database for the SAP SOLUTION MANAGER SYSTEM.

Dear Experts,
I am in the process of ARCHIVIVNG the database for the SAP SOLUTION MANAGER SYSTEM. Since the solman database is increasing randomly i need to archive the old tickets amd also the tables and also the other objects.
Can any one help me how to archive and also what are all the objects to archive in the solution manager system.
Regards,
Umesh

Dear ALL,
I have got he table ARCDEL_OBJ ( Control Table for Archiving / Deletion) table I guess in this table the archiving objects will be stored.
The objects i got in this table are
CA_BUPA
CMS_PRJASM
CRM_ACT_ON
CRM_COMP
CRM_IPMCON
CRM_IPMPUC
CRM_IPMSAC
CRM_LEAD
CRM_LEAS
CRM_MKTPL
CRM_MKTSC
CRM_OPPT
CRM_RAGR
CRM_SACONT
CRM_SALDOC
CRM_SDBPBL
CRM_SDBSOL
CRM_SERORD
CRM_SRCONT
CRM_SRVCON
CRM_SUR
CRM_UBBPOL
CRM_WTYCLM
PRODUCT_MD
CAN I ARCHIVE ALL THESE OBJECTS OR WHICH OBJECT HAS TO TO BE ARCHIVED IN THIS..............?????
PLEASE LET ME KNOW THE IMPACT OF ARCHIVING THESE OBJECTS.
Regards,
umesh

CRM/BP/UI config for ITSM in Solution Manager

Hi,
I do apologise if this has been answered elsewhere - I did do quite a bit of searching first. I have completed the technical configuration of ITSM in our Solution Manager system (7.1 SPS10) and have created BP's for all the SAP users in the default client. Technically, everything seems to be working, but I am now tasked with the "fine tuning" where I need to be able to specify users to belong to a distribution list that must be the first level support, etc. We only really want to use the Service Desk functionality of the ITSM and I don't know how to limit the ITSM configuration to just the Service Desk where a user can log an incident, it must be auto forwarded to the 2 users that are 1st level support and then whatever workflow that needs to be driven from there. I'm open to correction, but this is more the CRM/BP aspect of configuration and I can't seem to find a guide that explains how to do this just for Service Desk on Solution Manager. Can anyone please point me in the right direction?
Thanks.
Des.

Dear Desmond,
I thin you are looking for Dispatching Messages to the support team. The message dispatching to work properly, the following three core components must be maintained.
          - Organizational Model
          - Rule Definition
          - Action Definition
Please check the following link
http://scn.sap.com/docs/DOC-30133
Thanks, Rayees Palot

SMD Configuration on MDM 7.1 with Solution Manager 7.01 SP19

Hi,
Kindly let me know if someone has faced issue with configuring SMD on SMD 7.1 with Solution Manager 7.01 SP19. Presently I have configured that and System is being shown in Wily Introscope Webview but Saposcol is greyed out in that.
Also system is not showing any data in Introscope Dashboard. Any guess for this?
Earlier while I was configuring SMD, error related to null installation directory (...Invalid root directory: /usr/sap/SID/null ) were occuring. After that when I created a softlink for saposcol service from /usr/sap/hostctrl/exe/saposcol to /usr/sap/SMD/SMDA97/exe.
Still no data and still in SMD Agent logs saposcol service warning is there.
Thanks & Regards,
Manish Singh

Hi Jansi,
Thanks for the reply..
Here is our scenario. SAPOSCOL was not there in /usr/sap/SMD/SMDA97/exe first place. So I made the softlink from /usr/sap/hostctrl/exe/saposcol to /usr/sap/SMD/SMDA97/exe and than re-ran setup again but still of no use.
Our Soltuion Manager saposcol version and MDM saposcol version is same. Below is the SMD Agent log of MDM server:
Apr 20, 2011 2:36:19 PM [Thread[Thread-22,5,main]] Error      com.sap.smd.wily.hostagent.config.AgentConfigVO - finalizeDestination(): Initialization failed
[EXCEPTION]
com.sap.smd.wily.hostagent.PermanentException: Error: cannot connect to destination SapHostControl_Default. Probably saphostctrl is not installed. This error can be ignored if saposcol is available.
at com.sap.smd.wily.hostagent.saphostcontrol.SapHostControlDestination.open(SapHostControlDestination.java:98)
at com.sap.smd.wily.hostagent.config.AgentConfigVO.finalizeDestination(AgentConfigVO.java:85)
at com.sap.smd.wily.hostagent.config.AgentConfigXmlHandler.endElement(AgentConfigXmlHandler.java:174)
at com.sap.engine.lib.xml.parser.handlers.SAXDocHandler.endElement(SAXDocHandler.java:156)
at com.sap.engine.lib.xml.parser.XMLParser.scanEndTag(XMLParser.java:1953)
at com.sap.engine.lib.xml.parser.XMLParser.scanElement(XMLParser.java:1846)
at com.sap.engine.lib.xml.parser.XMLParser.scanContent(XMLParser.java:2442)
at com.sap.engine.lib.xml.parser.XMLParser.scanElement(XMLParser.java:1843)
at com.sap.engine.lib.xml.parser.XMLParser.scanDocument(XMLParser.java:2845)
at com.sap.engine.lib.xml.parser.XMLParser.parse0(XMLParser.java:231)
at com.sap.engine.lib.xml.parser.AbstractXMLParser.parseAndCatchException(AbstractXMLParser.java:145)
at com.sap.engine.lib.xml.parser.AbstractXMLParser.parse(AbstractXMLParser.java:165)
at com.sap.engine.lib.xml.parser.AbstractXMLParser.parse(AbstractXMLParser.java:245)
at com.sap.engine.lib.xml.parser.Parser.parse_DTDValidation(Parser.java:260)
at com.sap.engine.lib.xml.parser.Parser.parse(Parser.java:271)
at com.sap.engine.lib.xml.parser.SAXParser.parse(SAXParser.java:125)
at javax.xml.parsers.SAXParser.parse(SAXParser.java:375)
at com.sap.smd.wily.hostagent.config.AgentConfigParser.parseXml(AgentConfigParser.java:59)
at com.sap.smd.wily.hostagent.SapAgent.loadConfiguration(SapAgent.java:430)
at com.sap.smd.wily.hostagent.SapAgent.start(SapAgent.java:93)
at com.sap.smd.wily.hostagent.WilyHostService.startAgent(WilyHostService.java:118)
at com.sap.smd.wily.hostagent.WilyHostServicep4_Skel.dispatch(WilyHostServicep4_Skel.java:168)
at com.sap.engine.services.rmi_p4.DispatchImpl._runInternal(DispatchImpl.java:330)
at com.sap.engine.services.rmi_p4.DispatchImpl._run(DispatchImpl.java:201)
at com.sap.engine.services.rmi_p4.DispatchImpl.run(DispatchImpl.java:721)
at java.lang.Thread.run(Thread.java:664)
Caused by: javax.xml.rpc.soap.SOAPFaultException: Method 'SOAP-ENV:Envelope' not implemented: method name or namespace not recognized
at com.sap.engine.services.webservices.jaxrpc.wsdl2java.soapbinding.MimeHttpBinding.buildFaultException(MimeHttpBinding.java:747)
at com.sap.engine.services.webservices.jaxrpc.wsdl2java.soapbinding.MimeHttpBinding.processDocumentFault(MimeHttpBinding.java:870)
at com.sap.engine.services.webservices.jaxrpc.wsdl2java.soapbinding.MimeHttpBinding.call(MimeHttpBinding.java:1451)
at com.sap.smd.agent.wsclients.saposcol.SAPOscolStub.getCpuConsumption(SAPOscolStub.java:142)
at com.sap.smd.agent.wsclients.saposcol.SAPOscolStub.getCpuConsumption(SAPOscolStub.java:157)
at com.sap.smd.wily.hostagent.saphostcontrol.SapHostControlDestination.open(SapHostControlDestination.java:94)
... 25 more
Apr 20, 2011 2:36:19 PM [Thread[Thread-22,5,main]] Warning    com.sap.smd.wily.hostagent.SapAgent - startActions(): Action SAPOsColWs
[EXCEPTION]
com.sap.smd.wily.hostagent.TransientException: Destination not available:SapHostControl_Default
at com.sap.smd.wily.hostagent.saphostcontrol.SapHostControlAction.init(SapHostControlAction.java:74)
at com.sap.smd.wily.hostagent.SapAgent.startActions(SapAgent.java:396)
at com.sap.smd.wily.hostagent.SapAgent.start(SapAgent.java:94)
at com.sap.smd.wily.hostagent.WilyHostService.startAgent(WilyHostService.java:118)
at com.sap.smd.wily.hostagent.WilyHostServicep4_Skel.dispatch(WilyHostServicep4_Skel.java:168)
at com.sap.engine.services.rmi_p4.DispatchImpl._runInternal(DispatchImpl.java:330)
at com.sap.engine.services.rmi_p4.DispatchImpl._run(DispatchImpl.java:201)
at com.sap.engine.services.rmi_p4.DispatchImpl.run(DispatchImpl.java:721)
at java.lang.Thread.run(Thread.java:664)
Apr 20, 2011 2:36:20 PM [Thread[Thread-22,5,main]] Warning    com.sap.smd.wily.hostagent.action.SapOsColAction - launchDaemon(): saposcol exited with 255***********************************************************************
This is Saposcol Version COLL 21.01 711 - AIX v12.01 5L-64 bit 090324
Usage: saposcol -l: Start OS Collector
        saposcol -k: Stop OS Collector
        saposcol -d: OS Collector Dialog Mode
        saposcol -s: OS Collector Status
The OS Collector (PID 1552388) is already running .....
Apr 20, 2011 2:36:23 PM [Thread[SAPOsCol,5,main]] Error      com.sap.smd.wily.hostagent.action.AbstractAction - run(): Action throws exception, will be terminated: SAPOsCol
[EXCEPTION]
java.lang.NullPointerException:
at com.sap.smd.wily.hostagent.action.SapOsColAction.reportProperty(SapOsColAction.java:293)
at com.sap.smd.wily.hostagent.action.SapOsColAction.dumpSection(SapOsColAction.java:239)
at com.sap.smd.wily.hostagent.action.SapOsColAction.processXml(SapOsColAction.java:164)
at com.sap.smd.wily.hostagent.action.SapOsColAction.doRun(SapOsColAction.java:417)
at com.sap.smd.wily.hostagent.action.AbstractAction.run(AbstractAction.java:53)
at com.wily.EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:728)
at java.lang.Thread.run(Thread.java:664)
Our MDM is 7.1 version and Solution Manager is 7.01 (EHP1) with SP19 so we should configure our MDM system as 7.1 version which we did but still data is not coming in Wily properly. Its not showing SID name under the hostname in Wily Introscope and neither is MDM Servers (Master Data Import Server, Master Data Server & Master Data Syndication Server under SID).
Now the interesting thing is that if we configure our MDM server as 5.5 version with Solution Manager and do the configuration than its showing in Wily but in that case MDM Cockpit doesn't work.
We want both to work Wily as welll as MDM Cockpit since our MDM and Solman version matches for both configuration.
Any ides or help steps to do that?
Thanks,
Manish Singh

IBase When Creating a Request for Change in Solution Manager 7.1

Hello all,
We recenlty upgraded our sandbox system to Solution Manager 7.1 SP3 and are currently investigating the new ChaRM functionality with the new CRM UI. Our company had configured ChaRM back in 2007 and has been working very well since the initial delivery.
While I was following the Request for [Change process simulation from RKT|https://websmp208.sap-ag.de/~sapidb/011000358700000478022011E/index.htm] on our sandbox system, I had noticed that the iBase and Component that we have created in transaction IB52 prior to the upgrade were not showing in our search when we were defining the Change Request Scope section. In the documentation that I have read leading up to the upgrade, there have been no mention of the iBase/Component data becoming invalid post-upgrade nor have I found a conversion process. I have done a search here on SDN and on SAP Notes to see why the iBase and Components were not showing up.
Has anybody encountered this issue since the upgrade to 7.1 or is there something I need to do in IB52 in order for the iBase/Component in the new CRM GUI?
Your assistance in this matter would be greatly appreciated.

Hi,
yes in 7.0 it worked for me too, that is because in 7.0 ChaRM searched for projects based on the IBase you selected.
If there were more than one project where this system is involved you got a pop up where to chose your project.
In 7.1 you chose the project directly, instead of let the system search for you.
And depending on what productive-systems are in this project you get your Ibase list.
If you don't select a project at all you will still get a list of all Ibases in your system.
Iif you ask the SAP, they will allways tell you that you have to have a productive system in your project, at least as you pointed out with a virtual system.
I did not read i t though and therfore ca nnot provide any sources.
This is all based on my experiences.
Best Regards
Daniel
Edited by: Daniel Titze on Nov 23, 2011 6:16 PM

Searchiung for Setup Guide Solution Manager Diagnostic SP20

Hello,
I'm searching for a Setup Guide for Solution Manager Diagnostic SP20. Because we have installed a new Solution Manager 7 with SP20 and want to configure it.
In th SDN I found only the latest Version of the Setup Guide with SP15.
Can any one help me?
Thanks for your help
Franz-Josef

Hello,
under https://websmp209.sap-ag.de/nw04operation i also foung the Setup Guide for SP17.
But SP20 is still missing
Regards
Franz-Josef

API for Central Monitoring/Solution Manager

I am new to SAP. I have been asked to investigate writing a .Net application which can obtain and process information that would be manually viewed using Centrol Monitoring / Solution Manager. I have been searching and haven't found the appropriate documentation. I assume that a .Net client can act as a WCF client. Does such a programmatic interface exist? Where can I find documentation on the API? A typical kind of information that we want to retrieve is number of Logged On Users.

Hi,
Please review http://service.sap.com/solutionmanager
Click on the Media > Documentation on the left side to get a list of many documentations available to download for Solution Manager.
Thanks,
Mark

Configure incident management for VAR in solution manager 7.0 ehp1

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