Configure LDAP on Cisco Pirme Collaboration Assurance

I am installed PCA, trying to configure LDAP authentication for user to login for management. The documentation does not give the complete information

Hi.
Can you please provide details about what you are missing ? There is nothing different here compared to what you do when integrating CUCM or CUC with LDAP... You have to set the administrator DN and password, and the search base. Only thing is that you have to restart the PCA application after saving the settings. Then you can create admin users with their LDAP userID, checking the LDAP box so that authentication happens vs. LDAP, and giving them the permissions that they need against the Assurance Domains you have created (default is Enterprise which is the top-level domain).
HTH
/Phil

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Cisco Prime Collaboration Assurance IPPhone 3901 no serial number report

Hi All,
I have installed Cisco Prime Collaboration Assurance in my office and try to create phone inventory report , so far no problem , but when i add IPPhone 3901 there no serial number in the report , I have enable web access on the phone , i can see the serial number by click the IP .
any help ?
Best Regards,
Tommy

Cisco Prime Collaboration Assurance Standard

Hi All,
We have recently deployed Cisco Prime Collaboration Assurance Standard Server. The issue that I am facing is that after some time the server collapses and logs me out, even though I can connect via the cli.
The version of prime we are using is : 10.5.1.53684.
I am attaching some logs that I got from the cli mostly related to apache.
Has someone faced this issue?
Thanks
Hassan

Hi Aman,
Thank you I will have a look at the bug. I was following the troubleshooting document and as compared to that document the service running when I do a sh application status cpcm are a lot less.
http://docwiki.cisco.com/wiki/Troubleshooting_Cisco_Prime_Collaboration#How_to_verify_the_Cisco_Prime_Collaboration_Assurance_installation_.28for_advanced_and_standard_modes.29.3F
STAT   PID USER     COMMAND             ELAPSED
===============================================
SNl   1119 root     emsam_perfmonen       12:50
S<l   1288 root     emsam_tomcat          12:39
SNl   1400 root     emsam_poller          12:16
SNl   1625 root     emsam_fault           11:56
S<l 32045 root     Decap_main            14:41
SN   32164 postgres postgres              14:40
SN   32274 primea   postmaster            14:29
SNl 32317 root     emsam_mq              14:12
SNl 32380 root     cpc_multiproclo       14:04
SNl 32414 root     emsam_inventory       14:04
Regards
Hassan

Cisco Prime Collaboration Assurance - INACCESSIBLE

Hi,
I setup a testing Cisco Prime Collaboration Assurance (CPCA) with Advanced version, which connected with two CM clusters both is the 10.5 version.
The result is one CM cluster can be monitored, but the second CM cluster cannot be monitored. The fail CM showed the Discover Device on CPCA as the below error: (Showed one of EX90 cannot be accessed, then all devices cannot be monitored?)
One CM success: (CM1 assurance domain)
Second CM fail: (CM2 assurance domain)
Any idea on that?

Hi,
Just a guess:
check for snmp ports being blocked for this cluster across firewall.
regds,
aman

Cisco Prime Collaboration Assurance

Hello Guys,
I'm tryng to implement a Cisco Prime Collaboration Assurance on a costumer, but it does not create the phones inventory.
The UC Cluster nodes are already managed.
I've followed some Cisco Guides to set this up, and it is not working.
http://www.cisco.com/c/en/us/products/collateral/cloud-systems-management/prime-collaboration/guide-c07-732215.html#_Toc394127247
http://docwiki.cisco.com/wiki/Setting_up_Devices_for_Prime_Collaboration_Assurance
http://www.cisco.com/c/en/us/td/docs/net_mgmt/prime/collaboration/10-5/assurance/standard/guide/Cisco_Prime_Collaboration_Assurance_Guide_Standard_10_5.html
Please, how the PCA discover the Cisco IP Phones and endpoints?
I'm working with a Prime Collaboration Assurance 10.5 Advanced License. All the UC nodes are on 10.5 version.
Thanks in advance and best regards.

Hi Pedro,
I am fine.
thanks for the ratings.
What I could find that this could be again the bug but not sure since I never came across this issue when worked on PCA 9.x?
Data sorting issue in Trunk Utilization & Location CAC bandwidth
CSCur69981
If TAC case is still opened, you can speak to him about this issue as well.
there is a similar discussion on E1 channel but could not be resolved.
https://supportforums.cisco.com/discussion/12297036/cpc-assurance-not-showing-e1-cas-channel-status
regds,
aman

Cisco Prime Collaboration Assurance _ Web login

I have recently deployed Cisco Prime Collaboration Assurance standard within our Vmware environment with the view to evaluate and deploy into production.
I have successfully deployed within the environment and can log into the appliance via SSH via the root, admin and globaladmin account however when I try to login through the Web Gui with the above accounts, i am getting the " invalid username or password" error.
Can anyone provide guidance please
Peter

Hi Peter,
Never faced such issue.
Look into the bugs if helps.
PC 9.0 After restore from backup, cannot login - invalid password
CSCui00260
Description
Symptom:
cannot log in to the GUI with any known username/pw including globaladmin account.
tomcat logs will show 'untrusted certificate' errors.
Conditions:
seen after a fresh restore from backup on a new server.
Workaround:
contact BU for workaround.
Assurance password for globaladmin with * at end or beginning fails
CSCue81630
Description
Symptom:
User 'globaladmin' is unable to login to Prime Collaboration Assurance
Conditions:
The password for 'globaladmin' contains '*' at the beginning or end of the password
Workaround:
Do not use '*' character at the beginning or end of the password
regds,
aman

Cisco Prime Collaboration Assurance 10.0 | CDR Issues

Hello,
I'm trying to configure my CUCM 10.0 to send CDR record to my Cisco Prime Collaboration 10.0, but the CUCM can't connect to the SFTP in the Cisco Prime.
I tried connect to other SFTP client, but unsuccessful, too. I have received "invalid username or password" response.
I can connect the port 22 and 26, by command prompt for example. I followed all the steps of the "Deployment Guide", but I can't add the Cisco Prime in CUCM.
Thanks a lot
Eduardo Lassance

Hi Edu,
In Prime Assurance , under Adminstration ---system setp ---assurance setup ---sftp settings , in username [smuser] , can u re-enter the password , apply and then, check.
regds,
aman

Cisco Prime Collaboration Assurance SNMP authentication

Hello
i see in Cisco Prime Collaboration the following minor alarms:
Description=SNMP entity has received a protocol message that is not properly authenticated
2014-10-16 13:37:09 Local7.Critical 62.25.80.199 Oct 16 13:37:06 HCCPCA3A CPCMHCCPCA3A:%local7-2-ALARM: 14$Description=SNMP entity has received a protocol message that is not properly authenticated.::Status=1,active^Severity=minor^Acknowledged=no^AlarmURL=https://62.25.80.199/emsam/index.html#pageId=com_cisco_ifm_web_page_alarms&queryParams=Id%3D31755519&forceLoad=true^Associated Events=https://62.25.80.199/emsam/index.html#pageId=com_cisco_ifm_web_page_alarms&queryParams=alarmId%3D31755519&tView=events^Device Work Center=https://62.25.80.199/emsam/index.html#pageId=com_cisco_emsam_page_inventory&deviceId=3827396^CUSTOMER=CUSLAB08^Private IP Address=172.29.15.5^Default Alarm Name=MinorAlarm^Managed Object=172.29.15.5^Managed Object Type=Contact Center Enterprise^MODE=2;Alarm ID=31755519^Component=172.29.15.5<000><000>
i know i can suppress the alarms, but can anyone tell me why this is generated? how is it when Cisco PCA can manage the device, i get authentication issue on SNMP v2c ?
thanks in advance

Hi Phil,
Even I am facing this issue.
The server is in managed state in Device Work Center. But still observing the Alarm " SNMP entity has received a protocol message that is not properly authenticated.".
Also it takes 15 to 20 minutes for an alarm to get cleared.
Thanks,
Dinesh

Cisco Sensor 1040 and Cisco Prime Collaboration Assurance 9.0

Hey Guys,
We have setup Cisco Prime CA and trying to hook a Sensor onto it. The sensor is searching for a few.cnf files over tftp. Where can i find these files ?
PS: if this is the wrong place please tell me where to post this.
Thanks
Varadarajan.R

Hello Varda,
It seems as the 1040 sensors are not finding the TFTP server. The TFTP server list should not contain the ipaddress with values 32 or 92 in their octets,
1. The 1040 needs to learn of the TFTP by DHCP option 150.
2. Please make sure that it is set on your DHCP server.
3. To confirm that the 1040 sensor is receiving the TFTP IP open a web browser and type http:// and see if the TFTP address field is showing the IP.
4. If it is then you might also need to restart the TFTP service on the CUCM so that the 1040 can download the cnf and image files.
Attached is the userguide for 1040. Go through it and this should be able to resolve your issue.
This is a other method to check the sensor is fine
Fist step install download winagents tftp server ,
enter a Service Monitor Server   Configuration / sensor1040 and in TFTP server enter    ip address(winagents tftpserver) and go to SETUP
in setup   put you ip address in PRIMARY SERVICE MONITOR and push OK   you look the server write file in (TFTP server )
Next STEP
Go to MANAGEMENT   and add new sensor you need mac address remember second port in sensor is span port you can make a sencond file in the tftp server
Next STEP
go to service monitor server and copy file *.img CSCOpx/
Next STEP
Search you dhcp server switch     option 150 in put your ip address tftp server when sensor power off and power on the sensor search tftp server and search files to autoconfig and register to service monitor when test is ok
its time to upload change winagent tftp server to callmanager tftp server
Hope this helps
Thanks & Regards,
Venkitesh

Cisco Prime Collaboration Usage

Hi,
Many Asia costumers complain it is very difficult to maintain the Cisco Collaboration system.
So we are considering the Cisco Prime Collaboration system, see which can help or not.
I have few questions about the Cisco Prime Collaboration Provisioning (CPCP) for SME customer / Cisco Prime Collaboration Assurance (CPCA) for Big customer.
1. CPCP Standard version is free? one cluster? no adv. features? What is the adv. features on adv. versions?
2. I see the CPCP will deploy the new configurations into the CM clusters, that is fine on the new CM, but the existing CM will access the CPCP push into new configurations? Any impacts will happen on delopying the new CPCP into the existing CM?
3. CPCA lic. counted by every end devices, that is really expensive. Any cost effective methods to deploy the CPCA?
4. If we want to monitor the TP endpoints or DX video phones, I have to plug the lan to the 37XX or above switches? 29XX cannot?
Medianet-Capable Devices
Feature
Routers
Switches
Cisco IOS®Software Release Supported
Mediatrace 1.0
Cisco 1800, 2800, 2900, 3800, 3900 Integrated Services Routers
Cisco Catalyst® 3560E, Catalyst 3560X,
Catalyst 3750,
Catalyst 3750-Metro (only 12.2SE),
Catalyst 3750E, and
Catalyst 3750X
12.2SE
15.0SE
15.1T
15.1M
IP service-level agreement (SLA) video operation
Routers will be supported soon. Please check the feature navigator as mentioned below
Cisco Catalyst 3560E, Catalyst 3560X, Catalyst 3750, Catalyst 3750E, and Catalyst 3750X
12.2SE
15.0SE

Hi,
Been out of the office but see that no one has yet responded to this. I can answer some of the questions.
1. CPCP Standard version is free?
CUCM 10+ users are entitled to use the Standard version.
one cluster?
Yes
no adv. features?
Not missing a lot, especially for smaller one cluster networks.
What is the adv. features on adv. versions?
The Standard and Advanced versions are pretty much the same except for the following:
Advanced can handle multi-cluster networks
Advanced allows administrator delegation. This means that different administrators can be assigned to different groups of end-users.
Standard does not have advanced workflows (Approver, MAC assigner, Shipper and Receiver).
Advanced provides a northbound API for integration to another network management application, HR system or custom UI.
2. I see the CPCP will deploy the new configurations into the CM clusters, that is fine on the new CM, but the existing CM will access the CPCP push into new configurations?
CPCP can push configurations to new or existing clusters. Changes made directly on a cluster will be pulled back to PCP so they stay in sync.
Any impacts will happen on deploying the new CPCP into the existing CM?
CPCP was designed to add to a UC network at any time. When added to an existing network, CPCP can use it's reverse sync process to import users and CM configurations.
3. CPCA lic. counted by every end devices, that is really expensive.
List price may appear really expensive but you need to work with a sales person to determine the actual price. There is also the option to have an enterprise license agreement which might be more cost effective if this is for a Big Customer.
Any cost effective methods to deploy the CPCA?
ELA as mentioned above, or use the free standard version. It the standard version provides enough functionality, it might be an option. Cost effective may be hard to define. If the product significantly lowers the cost to operate the network (faster fault resolution, less administrators, usage reports, resource utilization savings, etc.) it would be cost effective. I don't know how big the Big Customer is or what/how many endpoints/devices/apps are in the network so I cannot provide any better advice.
I am not sure how to answer the last question so will leave it for a TME or other expert on CPCA. It looks like a medianet question. CPCA is not completely dependent on medianet to monitor TP environments and can provide some call trace and performance without it. This is best answered by someone on the Assurance PM/TME team.
Regards

Cisco Prime collaboration 9.0 assurance OVI template link plz help!!

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I wanted to downlaod Cisco Prime collaboration 9.0 assurance OVI template please provide me the link. I have the download access in cisco web site.
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VCS registered endpoints not displayed in Cisco Prime Collaboration 10.5 Assurance and Analytics

Hi,
We have been able to successfully add VCS in Prime Collaboration Assurance and Analytics 10.5 however the endpoints registered with VCS are not displayed in the list of devices. Though, we have been able to add a video codec manually which originally is registered with VCS.
Thanks in advance
Kunal

Hi F,
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Regards,
Kunal

Ask the Expert: Cisco Hosted Collaboration Solution

With Chris Ward
Welcome to the Cisco Support Community Ask the Expert conversation.This is an opportunity to learn about Cisco's new Hosted Collaboration Solution architecture and deployment with Cisco expert Chris Ward. Chris is a technical marketing engineer working on the Cisco Hosted Collaboration Solution. He previously held an escalation position in the Cisco Technical Assistance Center for the Cisco Unified Communications Manager team, where he worked for more than five years. Ward holds bachelor and master of science degrees in information technology from the Rochester Institute of Technology and also holds CCIE Voice certification.
Remember to use the rating system to let Chris know if you have received an adequate response.
Chris might not be able to answer each question due to the volume expected during this event. Remember that you can continue the conversation on the Service Provider sub-community discussion forum shortly after the event. This event lasts through April 20 , 2012. Visit this forum often to view responses to your questions and the questions of other community members.

Hi Tenaro,
Thank you for your question.
At current, we do not setup CUCM in a multi-tenant configuration. Each HCS end-customer gets their own unique CUCM cluster, the same goes for Unity Connection and Unified Presence.
There are a few pieces of software that are unique to HCS
1) HCM - F - This component is used to automate the upgrades of the UC applications, produce bundle-based billing reports from the configuration domain, and also automatically provision/configure the Service Assurance architecture so as you deploy HCS to end customers, the monitoring of those configurations is automatically done for you.
2) Prime Central for HCS Assurance - This component is responsible for provides lots of functionality in regards to monitoring the HCS solution. It aggregates data from CUOM, CUSM, DCNM, and vCenter and can display all the events/errors/alarms that those components are reporting. It also has the ability to normalize these errors and forward them to an exisitng alarm management or ticketing system via SNMP traps. It also includes a reatures like fault correlation (root cause analysis) and service impact analysis which allows you to see what services are affected based on the error information that is being reported.
3) This last item is not really a piece of software, but more an advantage over using UC on UCS as opposed to HCS. Within HCS we allow the over subscription of your UCS resources for some of the smaller OVAs where in UC on UCS you would be required to map a vCPU to an entire core. This allows for much greater denisty. Also, the HCS licensing scheme allows for the SP to pool licenses and transfer between the customers as needed where in UC on UCS, these licenses are bound to customers, once purchased.
To answer your last question, we sell HCS to service providers and partners. Partners may need to have customers bring their own PSTN connectivity or partner with an SP to provide PSTN access, but either way, partners are just as capable of providing this service.
Hope that helps. Thanks again Tenaro!

Cisco Prime Collaboration 9 cannot discover ipphone

Hi Folks
I am testing Cisco Prime Collaboration ver 9.0.24376 in my lab environment, Im using it to discover CUCM Cluster version 8.6.2 and successfully to obtain Server and Gateway information, but I can't see any endpoint that registered to CUCM shown on Cisco Prime Collab dashboard.
I am also test to discover my 2nd CUCM Cluster version 9.0.1 and also successful with CUCM Server component but not for the endpoint.
I follow this guide to ensure CUCM side already configure properly.
http://www.cisco.com/en/US/prod/collateral/netmgtsw/ps6491/ps12363/deployment_guide_c07-723457.html#wp9000214
Is anyone have similar problem like me ?
Thanks
Novriadi

There is a specific support forum for Prime Collaboration and older UCMS management products at:
https://supportforums.cisco.com/community/netpro/collaboration-voice-video/pcm
I don't know if anyone from the collaboration management team monitors this page.

Cisco Prime Collaboration and SIP Codes

I am trying to position Cisco Prime Collaboration with a Cisco CUBE router and the client wants to know if Prime will be able to do the following:
1) Scan, index and alert on configurable SIP 4xx, 5xx, 6xx
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Hello Varda,
It seems as the 1040 sensors are not finding the TFTP server. The TFTP server list should not contain the ipaddress with values 32 or 92 in their octets,
1. The 1040 needs to learn of the TFTP by DHCP option 150.
2. Please make sure that it is set on your DHCP server.
3. To confirm that the 1040 sensor is receiving the TFTP IP open a web browser and type http:// and see if the TFTP address field is showing the IP.
4. If it is then you might also need to restart the TFTP service on the CUCM so that the 1040 can download the cnf and image files.
Attached is the userguide for 1040. Go through it and this should be able to resolve your issue.
This is a other method to check the sensor is fine
Fist step install download winagents tftp server ,
enter a Service Monitor Server   Configuration / sensor1040 and in TFTP server enter    ip address(winagents tftpserver) and go to SETUP
in setup   put you ip address in PRIMARY SERVICE MONITOR and push OK   you look the server write file in (TFTP server )
Next STEP
Go to MANAGEMENT   and add new sensor you need mac address remember second port in sensor is span port you can make a sencond file in the tftp server
Next STEP
go to service monitor server and copy file *.img CSCOpx/
Next STEP
Search you dhcp server switch     option 150 in put your ip address tftp server when sensor power off and power on the sensor search tftp server and search files to autoconfig and register to service monitor when test is ok
its time to upload change winagent tftp server to callmanager tftp server
Hope this helps
Thanks & Regards,
Venkitesh

Configure LDAP on Cisco Pirme Collaboration Assurance

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