Configure Workcenter in Webclient

Hi All,
Does anyone know how to configure workcenter for IC Webclient?I have configure connection for CRM 5.0 to Genesys CTI but i don't know how to configure workcenter list for webclient. Please give me an advice regarding this. Thank you.
Rgds,
Aleluya sap.

Hi Aleluya
Sorry I'm not sure; is this a 5.0 Question or a CRM 2007 question?
Thanks
Arden

Similar Messages

Is SAP net weaver environment necessary to configure/customize IC Webclient

Hello Expert,
Is SAP net weaver environment necessary to configure/customize IC Web client and Internet sales?
Please guide me.
Thanks & Regards
Satish

Single Sign On is optional.
What would happen is that the user that's using the Web Application Designer will have to have access to Portals, and the portal Sign On screen will appear once that user executes a Web Template.
It also depends on the Portal Strategy and the Security Strategy of your client. For example, the portal may only grant access to those used IDs in the Active Directory, so if your BEx WAD user is not defined in Active Directory that user will not have access to portals, and will not be able to execute the Web Template.
Cheers.

How to configure IC Webclient on CRM 5.0

Hi All,
I am trying to install the SAP CRM 5.0 system.I was able to do that.Now,I am not able to cofigur the IC WebClient on the CRM 5.0 system.
It would be great if somebody can help me out in configuring IC Webclient.I also want to know what are the mandatory components that are required to configure the IC Webclient.
Thanks
Paritosh

Below mentioned documents might help:
<a href="http://help.sap.com/bp_crmv340/CRM_DE/BBLibrary/Documentation/C78_BB_InstallGuide_EN_US.doc">IC Webclient Installation guide</a>
<a href="http://help.sap.com/bp_crmv340/CRM_DE/BBLibrary/Documentation/C78_BB_ConfigGuide_EN_US.doc">IC Webclient config guide</a>
Regards,
Kaushal

How to configure Toplink Webclient on Oracle

i have installed toplink sample application on Oracle10g app server.
to profile the sample app, i installed toplink webclient but when i try to invoke the toplink webclient, toplink webclient page flases and then show a blank page with HTTP 500 error.
can any one please tell me how to configure the toplink webclient on oracle server.
the steps that i followed to install the toplink webclient are as follows
1) downloaded the toplink_webclient.zip file from the oracle site
2) unzipped and ran the assembleWebClient.cmd file and got the toplinkwc.ear file
3) installed the ear file and tried to invoke the toplink webclient by the url
http://<appserver>:7777/toplinkwc
please let me know if i need to do some more configuration
Thanks
Raghav

Hi
I see that TopLinkServlet refers to the "oracle.toplink.webclient.control.TopLinkServlet" class file which is not available in the application jar. could this be the issue ?
how do i get these class files.
when we run the ant on webclient downloaded from the oracle website, these class files are not compiled.
here is the web.xml file of toplink webclient
D:\OraHome\j2ee\home\applications\toplinkwc\toplinkwc\WEB-INF\web.xml
 <servlet>
 <servlet-name>Controller</servlet-name>
 <display-name>Controller</display-name>
 <servlet-class>oracle.toplink.webclient.control.Controller</servlet-class>
 </servlet>
 <servlet>
 <servlet-name>TopLinkServlet</servlet-name>
 <display-name>TopLinkServlet</display-name>
 <servlet-class>oracle.toplink.webclient.control.TopLinkServlet</servlet-class>
 </servlet>
****************

IC Webclient - Sales Order & Taxes for Standalone.

Gurus,
I need documents for standalone configuration for Sales order and tax configuration in IC Webclient
I have already created products but having problems with configuring SO.
Please could pls share some documents with me.
Regards,
Shreya Kadu
Edited by: Lynn Gordy on Dec 10, 2008 3:08 PM

Check this thread whether it helps you
[Re: Tax based on Sold to Party or Bill to Party|Tax based on Sold to Party or Bill to Party.;
thanks
G. Lakshmipathi

How to Call SAP ECC transactions into CRM IC Webclient Profile Screen

Dear all,
We are implementing IC Webclient application for our Clientu2019s call center operations.
All sales related activities are being created in back end SAP ECC system like, starting from Quotation to Sales Order, Deliveries and Billing.
Client wants to see all relevant ECC reports of Sales transactions in IC Webclient Screen.
Connectivity between SAP CRM and ECC has already been established and we did all basic configuration for IC Webclient, but donu2019t know how to and where to call ECC transaction in IC Webclient Screen.
I am looking for suggestions from any of you to handle this requirement successfully. I would be grateful if you send me any documentation which addresses this requirement.
Your suggestions and help will be highly appreciated.
Thank you,
Raghu ram.

Hi,
Step-by-step process for the same is as follows:
1. Create a launch transaction to launch the relevant BOR object at the following
IMG->CRM->IC WebClient->Basic Functions->Transaction launcher -> Configure Transaction Launcher (Wizard).
This wizard is very useful and easy way to create a launch transaction and guides through each step and generates a handler class for you.
2. This transaction now has to be incorporated in the Navigation bar. For this you have to create navigation bar entry and navigation bar profile.
IMG-> CRM-> IC WebClient->Basic Functions -> Define Navigation Bar Profiles
Here you have to first Define Entries where you would input Launch transaction ID created in step 1 and then Define the Navigation Bar Profile.
3. Assign the Navigation bar profile to IC WebClient profile.
Please note that you can you Transaction launcher for incorporating any web links, PCUI Transactions, CRM Transactions, ERP transactions etc.
Regards,
Deepak

Solman Configuration Error

Hi
Hi
I have installed Solman on test server and patched to SP16. while tring to configure workcenter getting the following error.
SAP web application server
NO switch to https occured so it is not secured to send the password.
SSO logon not possible invalid hostname for issuing cookies
choose logon to continue a dailog box appears in which you can enter user id and password, we have given the credentials
'still we are not getting further screen
As a part of preconfiguration
1:we have activate WebDynpro applications (services).
/sap/bc/webdynpro/sap/ags_work_incident_man
/sap/bc/webdynpro/sap/ags_workcenter
/sap/bc/ags_workcenter/ags_work_appln
/sap/bc/ags_workcenter/ags_work_webgui
/sap/bc/webdynpro/sap/ags_work_trans_print
/sap/bc/webdynpro/sap/ags_work_incident_create_app
/sap/bc/webdynpro/sap/ags_work_change_man
/sap/bc/webdynpro/sap/ags_work_setup
/sap/bc/webdynpro/sap/ags_work_job_sch_man
/sap/bc/webdynpro/sap/ags_work_implementation
/sap/bc/webdynpro/sap/ags_work_bp_iterf_mon
/sap/bc/webdynpro/sap/ags_work_services
/sap/bc/webdynpro/sap/ags_rbe
/sap/bc/solman/nwbc/solmanwork
/sap/bc/webdynpro/sap/ags_work_gui_selection
/sap/bc/dal/demoA
/sap/bc/webdynpro/sap/wdc_wba_rfc_monitoring
/sap/bc/bsp/sap/wba_start_smdia
/sap/bc/webdynpro/sap/ags_work_gui_default_set
2:Assigned the user with following roles
Z:SAP_SMWORK_BASIC
Z:SAP_SMWORK_SETUP
Z:SAP_SM_BASIC_SETTINGS
3:Maintained the parameter in RZ10
Login/create_sso2_ticket
login/accept_sso2_ticket
Could any can throw more light on why we are getting this problem
Note:As error stating "SSO logon not possible invalid hostname for issuing cookies"
hostname is fine we are able to ping it and in host file it is configured in the right manner
Regards
Uday

Hi
Its a fresh standalone solman system installed and patched to SP16,we have maintained parameter Login/create_sso2_ticket;Login/create_sso2_ticket in RZ10 and started configuring workcentes and we are getting this problem
SSO config with like #1083421
Do i need to do this
your FQDN might be wrongly maintained in SMICM
As i said it a standalone system installed on loopback adaptor with out any networkconnection
my host file name intel and i have configured as icm/host_name_full=intel in RZ10 and bouced the sytem for parameter to take effect
In etc/host its mentioned as intel
Regards
Uday

Services in CRM 4.0 and CRM 5.0

hi
what are the adv and dis-advantages of implementing CRM 4.0 / CRM 5.0
what are the services available in CRM 4.0 and what are the services offered in CRM 5.0
I checked the release notes but doesn't pin point the actual comparison. the release notes just shows the features.....
appreciate, if anyone can share presentations or pdfs.
thanks. krishnan

Hi Krishnan,
To know the difference between CRM 4.0 and 5.0 you should check the release notes on CRM5.0 available on https://websmp204.sap-ag.de/~form/sapnet?_SHORTKEY=01100035870000429833&_SCENARIO=01100035870000000202&
There are several functional improvements, new functionalities and better integration points with SAP R/3 - SAP ECC ,
easier usage of IC Webclient, new things within Marketing and campaign management.
Also CRM 5.0 has added many new features like:
- Visit planning
- Warrenty Claims
- Enhanced and easy configurable/ customizable IC Webclient
- Concept of Marketing Organisation
Between CRM 5.0 and CRM 5.1 main change is in architecture. CRM 5.1 is UI based, you have view,component concepts.
(see SAP Service Marketplace quick link crm-inst → mySAP CRM → SAP CRM 2006s → SAP CRM 5.1 Cross Component → Master Guide SAP CRM 2006s).
Currently CRM 5.2 has also been released.CRM 5.0 have a Mainstream-Maintainence till 31.03.2011.
Thanks,
Atin
Reward points if it helps.

Technical.....

Hi members,
This isn't quite a regular question but i would appreciate if anyone could spare some time in answering this.
I'm not from a software background, so i prefer getting into CRM functional but I'm interested in IC Webclient too. I just wanted to know how much technical thing is involved in learning IC Webclient. If it is involved, what are things that i should be aware of?
thank you,
Sunil.
Points would be rewarded!

Hi Sunil,
You have to have a good functional knowledge of configuring the system even if you want to configure the IC Webclient. A technical person would be involved in enhancing the views using BSP. And for learning Webclient, you need to know CRM Customizations and if you want to know technical things then BSP knowledge would be required apart from ABAP because ABAP would be required to do the enhancements in the backend CRM System.
Hope this would help.
Regards,
Rekha Dadwal
You gain a point for every point that you reward. So reward helpful answers generously

Unable to display CTI tool bar in Enterprise Portal

Hi All,
I am currently integrating the CRM 2007 with EP 7.0. In this direction I imported the business role IC_AGENT into portal. I was able to see all the pages that I could see in CRM 2007 IC webclient after import except the CTI tool bar which displays a "undefined" icon in the CTI tool bar in the portal content area.
Has anyone faced the same issue ? if so, could you please let me know if I am doing it right or is there any additional configuration on IC webclient or portal that I have missed out.
Thanks in advance,
Anupama

Hi Vinod,
Thanks much for the response. I had not looked at the sap note earlier on, saw it after your reply.
However, we are not using IE7.0 yet. I would like to mention here that independent of the portal, when I launch the CRM IC Webclient on any browser, it appears well and good, but when launched from within Enterprise Portal, page appears minus the toolbar. Do you have any idea/pointers on the same. However I plan to get the notes correction done and would like to thank you for an useful answer.
Pls do let me know if there is anything missing on EP 7.0 or CRM 2007 that needs to be done additionally.
Thanks and regards,
Anupama

What is the major differences between SAP CRM 4.0 and SAP CRM 5.0?

Dear all,
Please let me know the major differences between CRM 4.0 and CRM 5.0 versions?
Your suggestions will be highly appreciated.
Thank you
Raghu ram

Hi Raghu,
In order to find out the differences between SAP CRM 4.0 and SAP CRM 5.0, you will find no better documentation than the release notes availalble at the following link:
[https://websmp204.sap-ag.de/~form/sapnet?_SHORTKEY=01100035870000429833&_SCENARIO=01100035870000000202&]
There are several functional improvements, and lot of new functionalites and also better integaration points with SAP ECC. Some of the new features like Visit Planning, Warrenty Claims, Enhanced and easy configurable/ customizable IC Webclient, New concept of Marketing Organization in Org Model. For further information, go through the release notes.
regards
Srikantan

SAPCRM 4.0 and 5.0

Hi all,
Can any one explain what are the differences between the CRM 4.0 and 5.0
Thanks
Gskumar

Hi Satish,
In order to find out the differences between SAP CRM 4.0 and SAP CRM 5.0, you will find no better documentation than the release notes availalble at the following link:
https://websmp204.sap-ag.de/~form/sapnet?_SHORTKEY=01100035870000429833&_SCENARIO=01100035870000000202&
There are several functional improvements, and lot of new functionalites and also better integaration points with SAP ECC. Some of the new features like Visit Planning, Warrenty Claims, Enhanced and easy configurable/ customizable IC Webclient, New concept of Marketing Organization in Org Model.
For further information, go through the release notes.
regards
Srikantan

PCUI and CIC web client differece?or same?

crm sale module in pcui and sales module in cic web client are same or different..technical and configuration differences
can anyone help me out in this..
thank you,
hun

Hi raj,
thank you for the information.
is there any relation between pcui and other web based applications like internet sales(b2b,b2c e-sales,e-service,e-marketing,,icss) and cic(for call center users) and sap portal(channel partners/b2b-one of the application).
is there any difference between launching crm_ic directly than from launching it from crm_ic. do i do the setting for cic webclient settings in spro or se80. i think bsp applications for cic webclient are done from se80 and the configuration for cic webclient.please tell me if it is not right.
where we will generate the url for this cic webclient and internet sales so that the users can use that url and login from anywehre in the world through internet browser.
thank you,
hun

Workcenter Vs SAP WebClient

Hi,
We are trying to configure the incident management in solution manager 7.1, as we know in 7.0 we use the work center whereas in 7.1 it gets replaced by SAP WebClient. In 7.1 workcenter we used have "Reported by me","For processing by me","Processing by my team"..lists. Do we have anything similar in SAP Webclinet for the IM?
Regards,
Support Team

Hi,
I think work centers are still available in the Solution Manager 7.1. Only when jumping into an incident, the control goes to a CRMWebClient type screen. So the usual options in the work center should be available.
Check http://www.saptour.ch/landingpagesfr/Manager/uploads/13/L01.pdf Slide 28.
Also http://service.sap.com/rkt-solman would be helpful for config and overview.
Regards,
Srikishan

IC WebClient 5.0 Configuration Guide....

Hi,
Could someone please mail me the configuration guide for for IC WebClient (CRM Version 5.0) to my mail id [email protected]?
Thanks in advance...
Regards,
Phani.

Hello Shivraj,
As you said and as it's stated in several SAP Guides: 'Configuration guides are only available in SAP Solution Manager'
But I can't find the config guides in our Solution Manager system...Does our Solution Manager people need to do something in Solution Manager so that I can find the config guides in our Solution Manager?
If anyone has the answer please get back... so that I can put an end to my configuration guide hunt And does someone have a configuration guide for CRM 5.0? If so I would really appreciate if someone could mail it to me at [email protected]
Kind regards
Saima
Message was edited by: Saima Shah

Configure Workcenter in Webclient

Similar Messages

Maybe you are looking for