Configuring a Solutions Catalog for E-Support
The Siebel E-Support Administration Guide says the following on page 52:
Knowledge base articles displayed in Siebel E-Support consist of Siebel Solutions records in your
company’s Siebel Business Application. To prepare knowledge base articles (that is, Siebel Solutions
records) for display in Siebel E-Support, you must create Siebel Solutions records, then add them to
the Siebel E-Support knowledge base catalog, and finally associate them with catalog categories.
NOTE: In Siebel E-Support, the category for a solution is not exposed in the Web service.
What designates the E-Support catalog? In other words, if I have an out-of-the-box install of Siebel and am setting up E-Support, what are the steps to either create a catalog for E-Support or change settings on an existing catalog to make it an "E-Support catalog"?
Hi,
could you try it with Foreign JMS Server:
fore more info:
http://e-docs.bea.com/wls/docs92/jms_admin/advance_config.html#wp1075917
you can pass the user name and password (required to access the TIBCO resources) in Foreign JMS Connection factory.
Thanks,
Qumar Hussain
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How to configure CTS+ for Solution Manager for XI 3.0
Hi ,
We are working on XI 3.0 SP 20 and Doing a file system based transport of .TPZ files. We observed that there is a possibilit of misssing the objects while tranporting. So we are planning to set CTS+ with our Solution Manager.
Question:
1. Can we configure CTS+ through the latest version of Solution Manager for XI 3.0 landscape?
If Yes .. How? If No... Why?
2. Is there any way to make the the transport automated like ABAP tranports.
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Thank you for the Demo. The Demo gives me information about the CTS+ setup. I am looking for the compatability of CTS+ for XI 3.0.
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I am using elements 11 with Windows7. I cannot open editor because configuration error occurs with message "errror 213:11". What happened? What can I do? Thanks a lot for your support.
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Configuration and Business Package for Learning Solutions
Dear Experts,
I need informtion on the configurations and Business Package for Learning Solutions 2(business function HCM_LSO_CI_2) which comes with EHP4. We need to implement the LSO functionalities and I was not able to find out the required Portal Business Package. Please share your experience for implementation of LSO.
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Configure Interface channel monitoring for PI in SOLMAN 7.1
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Aditya Roushan.yes, the problem solved. thanks for your replies all.
the users SLDDSUSER and SLDAPIUSER got locked, I changed it in su01.
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both are working.
but iam facing new problem.
I have solution manager 7.1 system and I configured local SLD. I did not connect any managed system as of now.
after all the trouble shooting, SLDAPICUST and SLDCHECK is fine but
the error is
"Functional call returned exception code 3"
"Access to XI Profile currently disrupted.
I have solution manager 7.1, I did not configure managed systems as of now. is this error belongs to solution manager 7.1 or for PI system.
can u please guide me how to trouble shoot this error. check the following screen shot for reference.
thanks in advance. -
FAQ - SAP Solution Manager for VARs
You can find further technical questions around configuration & functionalities in a comprehensive
FAQ to SAP Solution Manager for VARs.
This FAQ covers questions and answers around:
> SAP Solution Manager, enterprise edition
> SAP Solution Manager VAR setup: configuration of Service Desk
> Work Center Service Desk: functions & configuration
> Work Center System Monitoring: setup of SAP EarlyWatch Alert
You can access the FAQ directly thru the following link [FAQ - SAP Solution Manager for VARs|http://service.sap.com/~form/sapnet?_SHORTKEY=01100035870000722612&_OBJECT=011000358700000490172009E].
Navigation path: SAP Service Marketplace > SAP Support Portal > SAP Support Infrastructure > SAP Solution Manager > SAP Solution Manager for Partners > Information for Service Provider > Training and HowTo Documents > Administrator
Please notice: The FAQ will be updated from time to time.
Edited by: Susanne Schlehf on May 4, 2009 2:48 PM
Edited by: Susanne Schlehf on May 18, 2009 12:56 PMHello Richard,
(1) regarding network connections see document [Draft:Technical Support Network Connections for VAR Scenario|http://service.sap.com/~form/sapnet?_SHORTKEY=00200797470000089947&_OBJECT=011000358700000880802009E] as overview and with a lot of detailed information.
(2) yes, you have to setup once all your customer connections at the beginning but then only add/remove with customer contract changes
(3) the workaround by sending by email can handled a anexception. EWA has to be done for productive systems like nowadays done by SAP. Additional EWA services could meas additional business case for a VAR - that's contract between VAR and customer.
(4) whatever you think may be a business to sell - do it ! (and get a monetary bonus from your boss
Kind regards
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Configure dj 2540 printer for wireless print thru samsung grand (without router)
how to configure dj 2540 printer for wireless print thru samsung glaxy grand mobile (without router)
Hi patede,
Welcome to the HP Support forums. I see that you would like to learn how to set up your Deskjet 2540 printer to be able to print wirelessly from your Android mobile device when you don’t have a router.
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Happytohelp01
Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP -
AS Java (Config Wizard Configuration to Solution Manager)
Hello.
While I try to configure "NW:Solution Manager-AS Java(Config Wizard configuration to Solution Manager)" in NWA I receive the following error:
Error: Name or password is incorrect (repeat logon)
Step: J2EE User: SOLMAN with SID and Client extension
Why the program uses the user "CTC_NULL" (in the attached log) to login to the destination?
I never created such user.
I am grateful for every tip.
Log:
J2EE User: SOLMAN with SID and Client extension
Description
No specified detailed description
State
START_ACTION_ERROR
Result
A user with the name SM2CTCSMR001 exists in the System
Checking the step
Please go to the J2EE Engine Useradministration using an user with administrator role (e.g. Administrator)
Take care that 'user' is selected in the combo box and enter the user name SM2CTCSMR001 into the input field, then press the 'Start' button
If the user exists, he will be shown in the table, if you select the entry you can see details about him
Executing the step manually
Please go to the J2EE Engine Useradministration using an user with administrator role (e.g. Administrator)
Press the 'Create User' button
The create user dialog appears
Please execute following steps in the 'General Info' Tab to create the user:
In the input field Logon-Id enter the name SM2CTCSMR001
In the combo box 'Security Policy' select the entry 'System User (Internal RFC and Background Processing)'
Please enter a password and confirmation for the user
Press the save button to save the user
Support Information
Type of Action
InvokeServiceDebug Events
error message
Error: Name or password is incorrect (repeat logon)
InvokeService:J2EE User: SOLMAN with SID and Client extension
Library: sap.com/tclmconfig~content
SourcePath ./com_sap_sm_ctc_scenario_simulate/com_sap_sm_ctc_scenario_ui_process/ext_1206447991146/proc_1197052628227/proc_1207325025157/proc_1207755933502/maintainUser
Time 2012/02/29 at 08:46:42
WSDL content/common/service/usermanagement/maintainUser.wsdl
Destination parameters
user : CTC_NULL
password : % secure content %
host : host1
sysnr : 00
client : 000
language : EN
Execute Java Service
Library: sap.com/tclmctcutilcore_ear
Class: com.sap.ctc.util.core.services.UserFacade
Method: void com.sap.ctc.util.core.services.UserFacade.maintainUser(java.lang.String, java.lang.String, java.lang.String)
Arguments (3)
userName : SM2CTCSMR001
password : % secure content %
userType : password1
InvokeService- Result: ERROR
Refresh Env. Messages: false
Duration: 0.141 sec
Exception Class: com.sap.mw.jco.JCO$Exception
Exception Message: Name or password is incorrect (repeat logon)Hi,
As far as we could see, you're facing an authorization issue. To solve
that...
Can you check that the user executing the task (SOLMAN, i suppose) is
assigned the authorization - you can run an authorization trace using
transaction ST01 (check only the authorization box) and reproduce the
issue. The resulting trace should show which authorization failed. Once
this is established the necessary authority can be assigned to the user.
Thanks,
Regards
Vikram -
Need help in Solution Manager for preparing for Career in SM
Hi Gurus,
This is Amit Choudhary here,i am in SAP BW and and new to SM,so wants to work in Solution manager as i got chance to work with EWA reports and found this is quite interesting so, is there any one can help me in learning more about SM so that i can get onto right track.
Waiting for the feedback on this.
Looking forward for ur valuable inputs and help.
Thanks in advance.
regards
AmitHi Amit,
SAP Service Support Portal provide several information on SAP Solution Manager for customers. It requires an "S-User" for access.
<a href="http://www.service.sap.com/solutionmanager">http://www.service.sap.com/solutionmanager</a>
Here you find official presentations, master/installation/configuration/... guides
<a href="http://www.service.sap.com/rkt-solman">Ramp-Up Knowledge Transfer - SolMan</a>
This section provides role-specific self-learning material.
Best regards,
Ruediger Stoecker -
Welcome to Forum "SAP Solution Manager for VAR Partners"
Welcome to our forum to discuss topics on set up SAP Solution Manager for VARs scenario to support your SAP BUSINESS ALL-IN-ONE customers.
You ask everything about configuration of the Service Desk, SAP Solution Manager operation, tips and tricks.
This forum is visible not to customers but exclusively to partners.
The preferred language is English.
All documents you need for configuration of the VAR scenario of the Service Desk you can find in the SAP Service Marketplaces under the Quick Link [var-partner.|http://www.service.sap.com/var-partner]
Have a look at the [SAP All-in-One Resources|http://service.sap.com/smb/ao/resources] (perhaps different user ID required)
Feel free to create questions on all SAP Solution Manager topics as a VAR.
Feel free to create answers on all questions other members posted.
This means worldwide collaboration.
For questions / discussion not specific to VARs please consider also the [general forum SAP Solution Manager|SAP Solution Manager;.
Notice: to save a posting click "Edit Message".
Welcome Thread: Welcome to Forum "SAP Solution Manager for VAR Partners"
Rules of Engagement https://www.sdn.sap.com/irj/scn/wiki?path=/display/home/rulesofEngagement
Test & Playground Forum: Try SCN FeaturesWelcome to our forum to discuss topics on set up SAP Solution Manager for VARs scenario to support your SAP BUSINESS ALL-IN-ONE customers.
You ask everything about configuration of the Service Desk, SAP Solution Manager operation, tips and tricks.
This forum is visible not to customers but exclusively to partners.
The preferred language is English.
All documents you need for configuration of the VAR scenario of the Service Desk you can find in the SAP Service Marketplaces under the Quick Link [var-partner.|http://www.service.sap.com/var-partner]
Have a look at the [SAP All-in-One Resources|http://service.sap.com/smb/ao/resources] (perhaps different user ID required)
Feel free to create questions on all SAP Solution Manager topics as a VAR.
Feel free to create answers on all questions other members posted.
This means worldwide collaboration.
For questions / discussion not specific to VARs please consider also the [general forum SAP Solution Manager|SAP Solution Manager;.
Notice: to save a posting click "Edit Message".
Welcome Thread: Welcome to Forum "SAP Solution Manager for VAR Partners"
Rules of Engagement https://www.sdn.sap.com/irj/scn/wiki?path=/display/home/rulesofEngagement
Test & Playground Forum: Try SCN Features -
Problem when configuring WebLogic 6.0 for CGI - URGENT
Hello,
Can U please write back for the below described problem.
We are using WebLogic Server 6.0 and we have configured the WLS for CGI support,so
that Oracle Report Server 6.0 cud be used to generate reports.Following is the
series of steps that have been followed for the configuration and generating
a report:
1.The Rwcgi60.exe has been copied from D:\orant\bin ( assumed that D is the drive
wherein Oracle Report Server6.0 has been installed) to the directory C:\bea\wlserver6.0\config\mydomain\applications\DefaultWebApp_myserver\cgi-bin
( assumed that C is the drive wherein Weblogic Server6.0 has been installed)
2.The web.xml in the following directory C:\bea\wlserver6.0\config\mydomain\applications\DefaultWebApp_myserver\WEB-INF,
has the following details
<?xml version="1.0" ?>
<!DOCTYPE web-app PUBLIC "-//Sun Microsystems, Inc.//DTD Web Application 1.2//EN"
"http://java.sun.com/j2ee/dtds/web-app_2_2.dtd">
<web-app>
<servlet>
<servlet-name>CGIServlet</servlet-name>
<servlet-class>weblogic.servlet.CGIServlet</servlet-class>
<init-param>
<param-name>cgiDir</param-name>
<param-value>/bea/wlserver6.0/config/mydomain/applications/DefaultWebApp_myserver/cgi-bin</param-value>
</init-param>
</servlet>
<servlet-mapping>
<servlet-name>CGIServlet</servlet-name>
<url-pattern>/cgi-bin/*</url-pattern>
</servlet-mapping>
</web-app>
3.Environment Variables Settings as mentioned below have been set in the registry,
REPORTS60_SHARED_CACHE = NO
REPORTS60_VIRTUAL_MAP = /CACHE
REPORTS60_PHYSICAL_MAP = D:\orant\REPORT60\SERVER\CACHE
REPORTS60_PATh = D:\orant\REPORT60\ADMIN\TEMPLATE\US;D:\orant\REPORT60;c:\web_reports\reports
REPORTS_CGIMAP = D:\orant\REPORT60\SERVER\cgicmd.dat
4.Started the startWebLogic.cmd, in the directory C:\bea\wlserver6.0\config\mydomain
5.On giving the following URL in the IE5.5, http://bet-pc0080:7001/cgi-bin/rwcgi60.exe?report=Rept4-PriceStructuresCreated.rdf+server=REP60_BET-PC0080+userid=dstnew/dstnew@dstnew+desformat=html+destype=cache+Retailer_id=001010010200103
It shows up the following error in the startWebLogic.cmd and the IE icon on the
browser keeps rotating.
java.lang.ClassCastException: weblogic.utils.Executable$Drainer
at weblogic.servlet.internal.ResponseHeaders.setDateHeader(ResponseHeaders.java:273)
at weblogic.servlet.internal.ServletResponseImpl.setDateHeader(ServletResponseImpl.java:467)
at weblogic.servlet.internal.ServletResponseImpl.writeHeaders(ServletResponseImpl.java:672)
at weblogic.servlet.internal.ServletOutputStreamImpl.flush(ServletOutputStreamImpl.java:130)
at weblogic.servlet.internal.ServletOutputStreamImpl.flushWithCheck(ServletOutputStreamImpl.java:412)
at weblogic.servlet.internal.ServletOutputStreamImpl.checkForFlush(ServletOutputStreamImpl.java:548)
at weblogic.servlet.internal.ServletOutputStreamImpl.write(ServletOutputStreamImpl.java:210)
at weblogic.servlet.internal.WLOutputStreamWriter.flushBuffer(WLOutputStreamWriter.java:139)
at weblogic.servlet.internal.WLOutputStreamWriter.write(WLOutputStreamWriter.java:104)
at weblogic.servlet.internal.WLOutputStreamWriter.write(WLOutputStreamWriter.java:67)
at java.io.PrintWriter.write(PrintWriter.java:173)
at weblogic.servlet.CGIServlet$CGICharArrayWriter.write(CGIServlet.java:292)
at weblogic.utils.Executable$Drainer.run(Executable.java:266)
Please send in a solution at the earliest.
Thanks,
KavithaHello,
Can U please write back for the below described problem.
We are using WebLogic Server 6.0 and we have configured the WLS for CGI support,so
that Oracle Report Server 6.0 cud be used to generate reports.Following is the
series of steps that have been followed for the configuration and generating
a report:
1.The Rwcgi60.exe has been copied from D:\orant\bin ( assumed that D is the drive
wherein Oracle Report Server6.0 has been installed) to the directory C:\bea\wlserver6.0\config\mydomain\applications\DefaultWebApp_myserver\cgi-bin
( assumed that C is the drive wherein Weblogic Server6.0 has been installed)
2.The web.xml in the following directory C:\bea\wlserver6.0\config\mydomain\applications\DefaultWebApp_myserver\WEB-INF,
has the following details
<?xml version="1.0" ?>
<!DOCTYPE web-app PUBLIC "-//Sun Microsystems, Inc.//DTD Web Application 1.2//EN"
"http://java.sun.com/j2ee/dtds/web-app_2_2.dtd">
<web-app>
<servlet>
<servlet-name>CGIServlet</servlet-name>
<servlet-class>weblogic.servlet.CGIServlet</servlet-class>
<init-param>
<param-name>cgiDir</param-name>
<param-value>/bea/wlserver6.0/config/mydomain/applications/DefaultWebApp_myserver/cgi-bin</param-value>
</init-param>
</servlet>
<servlet-mapping>
<servlet-name>CGIServlet</servlet-name>
<url-pattern>/cgi-bin/*</url-pattern>
</servlet-mapping>
</web-app>
3.Environment Variables Settings as mentioned below have been set in the registry,
REPORTS60_SHARED_CACHE = NO
REPORTS60_VIRTUAL_MAP = /CACHE
REPORTS60_PHYSICAL_MAP = D:\orant\REPORT60\SERVER\CACHE
REPORTS60_PATh = D:\orant\REPORT60\ADMIN\TEMPLATE\US;D:\orant\REPORT60;c:\web_reports\reports
REPORTS_CGIMAP = D:\orant\REPORT60\SERVER\cgicmd.dat
4.Started the startWebLogic.cmd, in the directory C:\bea\wlserver6.0\config\mydomain
5.On giving the following URL in the IE5.5, http://bet-pc0080:7001/cgi-bin/rwcgi60.exe?report=Rept4-PriceStructuresCreated.rdf+server=REP60_BET-PC0080+userid=dstnew/dstnew@dstnew+desformat=html+destype=cache+Retailer_id=001010010200103
It shows up the following error in the startWebLogic.cmd and the IE icon on the
browser keeps rotating.
java.lang.ClassCastException: weblogic.utils.Executable$Drainer
at weblogic.servlet.internal.ResponseHeaders.setDateHeader(ResponseHeaders.java:273)
at weblogic.servlet.internal.ServletResponseImpl.setDateHeader(ServletResponseImpl.java:467)
at weblogic.servlet.internal.ServletResponseImpl.writeHeaders(ServletResponseImpl.java:672)
at weblogic.servlet.internal.ServletOutputStreamImpl.flush(ServletOutputStreamImpl.java:130)
at weblogic.servlet.internal.ServletOutputStreamImpl.flushWithCheck(ServletOutputStreamImpl.java:412)
at weblogic.servlet.internal.ServletOutputStreamImpl.checkForFlush(ServletOutputStreamImpl.java:548)
at weblogic.servlet.internal.ServletOutputStreamImpl.write(ServletOutputStreamImpl.java:210)
at weblogic.servlet.internal.WLOutputStreamWriter.flushBuffer(WLOutputStreamWriter.java:139)
at weblogic.servlet.internal.WLOutputStreamWriter.write(WLOutputStreamWriter.java:104)
at weblogic.servlet.internal.WLOutputStreamWriter.write(WLOutputStreamWriter.java:67)
at java.io.PrintWriter.write(PrintWriter.java:173)
at weblogic.servlet.CGIServlet$CGICharArrayWriter.write(CGIServlet.java:292)
at weblogic.utils.Executable$Drainer.run(Executable.java:266)
Please send in a solution at the earliest.
Thanks,
Kavitha
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