Configuring call handlers in CCM-Business Edition v8

Hi team
would u help me pls
I need to config the operator with call handler options, but i unknow what is the step by step for this config, is necessary create the CTI route point?
how active the extension for that all calls ingoing arrive to operator extension...
the IVR will be easy
Wellcome to enterprise XXXX
digit 1 for english
digit 2 if you know the extension
digit 0 for the operator...
thks a lot for u help
Edgar ...

You can just use the same DN for the call handler and the CTI RP and avoid routing rules. (depends on call flow)
Just record your greeting with the options you mention, create as many call handlers as options you need and then use the caller input config to send the calls to each option as needed.
For #2 you can send them to a call system transfer or a regular call handler. Depends if you expect them to dial only VM users or not.
HTH
java
If this helps, please rate
www.cisco.com/go/pdihelpdesk

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