Configuring Email and Notifications in SCSM 2012 R2

Hi all,
There appears to be three places to configure email in Service Manager 2012:
- Administration > Settings > Incident Settings > Incoming email
- Administration > Notifications > Channels > Email notification
- Administration > Connectors > Exchange Connector
Could someone provide a quick rundown on what each of these pieces is designed to do, and why they are separated? Perhaps some are even legacy, or shouldn't really be used at all.
Any insights are much appreciated.
Thanks,
Joe.

Yes this is by design, You can't provides access rights on field levels in SCSM. You may use:
1. read-Only Operator: Read-Only Operators have read-only access to work items in their queue scope and to configuration items that are in their group scope.
2. Incident-Resolvers: Incident Resolvers can edit and create incidents, problems, and manual activities that are in their queue scope. Incident Resolvers also have read-only access to other work items such as change requests that are in their queue scope
and to configuration items that are in their group scope.
3. Advanced-Operators: Advanced Operators can create or edit any work items that are in their queue scope and any configuration items that are in their group scope. They can also create, edit, and delete the announcements that are displayed on the Service
Manager Self-Service portal.
Any custom Role will inherit the permission basics from the built-in roles.
Regards
Antoine AL Ibry

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Hi,
Take a look at the end of this post, right Before the appendix:
http://blogs.technet.com/b/servicemanager/archive/2013/01/14/troubleshooting-workflow-performance-and-delays.aspx
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//Anders
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Hello Marti1955
I would be happy to look into this with you. You are able to change the display in the Email app> menu>Settings>Display. You can change if your notified also under Menu> account settings. There is also a yahoo email application that is available via the play store.
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If I assign the Performer of a notification to emailID of the FND USER, its only sending it as email, it doesnt show up in the Worklist. If I re-assign the Performer to the username of the FND USER, its showing up in Worklist and not as an email ( even though I have defined emailID for that FNF USER).
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Hi,
Check that the users preferences (Preferences responsibility, General tab) are set to something that includes email, e.g. HTML Mail with Attachments.
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We want to export all open ticket from Service Manager 2010 and 2012, and import then into the new SCSM 2012 R2 database. The best advice I can find is:
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Hi everybody,
Got a little challanging problem here. The email connectivity is properly setup in our portal and KM is sending notification emails on all subscribed events etc.
However, i'm wondering if the following can be achieved :
KM Sending emails when a subscription is created
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http://eccserver:8000/sap/bc/webdynpro/sap/ibo_wda_inbox?sap-wd-configId=HRMSS_AC_POWL_INBOX and got
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Please find the below sample batch program.
this helps to start the appserver automatically and if the status fails this will send email automatically.
This is the another way of findting the status of the app server.
In the below program, by finding the "Done" value on the output screen we can decide if the server is running or not.
Hope you understand this, Kindly let me know if you need further information.
===============================
@echo off
REM Set a temporary variable
SET CONNECT
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ERRORLEVEL 1 SET CONNECT= psadmin -c boot -d PSEPM
%CONNECT%
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goto end
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:sendmail
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SET CONNECT= cd D:\PT849\bin\client\winx86
%CONNECT%
REM Below command will send mail to the Administrator
SET CONNECT= psemail -server < server ip> -from [email protected] -to [email protected] -subject "Server Down" -body "Hi, Server is down at this time, unable to boot."
%CONNECT%
:end
==============================
Edited by: Soundappan on Feb 19, 2011 10:39 AM
Edited by: Soundappan on Feb 19, 2011 10:40 AM

SCSM 2012 R2- Workflows not generating email notifications and other issues

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Iffectatodosworkflowsfrom the dayJuly 18began tofail andno longersendingnotifications, I have reviewedthe
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How can we configure it like for an incident same mail go for single time not twice.
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Mithun Dey Web: http://cloudmithun.wordpress.com If this may give your necessary resolution please mark it as Answre.

Dear Mithun,
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Configuring Email notifications for approval of requisitions and Pos

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Configuring Email and Notifications in SCSM 2012 R2

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