Configuring Work Email Address Problems

Hi,
Forgive me if this has been posted (I trawled google but to no avail). I'm having problems setting up my work email on the BB Curve 8520, while my hotmail address set up fine. My boss has his work email set up on his, just by typing email and the password.
The email, password, mail server etc are all correct yet it continually tells me its invalid and sends the following email to the account:
"Your attempt to configure the BlackBerry Internet Service to deliver mail to your BlackBerry device from this email account was unsuccessful. This email provides instructions to help with the email account set up." etc
I rang Orange (UK) but they weren't particularly helpful, basically telling me to use the Blackberry Internet Service (which I've done over 10 times!) Has anyone else had this problem? How was it resolved?

Hi and Welcome to the Forums!
Via the on-device BIS interface, I've never been successful at configuring an OWA email account (I am assuming you are using OWA...you only said "work email", leaving us to guess what it is. If I have guessed wrongly, stop now and tell us what it is.) Only via the carrier BIS website (from PC/Browser) have I been successful. You can find your's here:
http://www.blackberryfaq.com/index.php/Where_can_I_log_into_my_BIS_account%3F
Next, use this KB for configuration. Be very very careful with the settings...they are tricky. Especially the Mailbox Name. The last time I did one, it took me like 6 tries of different combinations to come across the correct settings. Don't try something you've tried before...if it did not work once, it is unlikely that it'll work another time.
You could also look at your bosses settings to see what worked in that case.
When all else fails, contact your carrier and see if they can configure it for you.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Not receiving email from my work email address.

Hey Everyone,
Normally it would be a blessing but I cannot send emails to my icloud/me account from my work email address.
This was working last Thursday morning but then stopped working towards the afternoon. I have tried sending a test email with a send receipt but even the test email is not working. I have spoken to our technicians at work and they have confirmed that all mail have left our email server.
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Need help in configuring work email

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Message Edited by asv on 08-20-2009 03:09 PM

Welcme to the cmmunity supprt frums
Here is a work around i found from this link
http://supportforums.blackberry.com/rim/board/message?board.id=8100&message.id=13612#M13612
The workaround is as follows:
1. log in to BIS
2. set up a new account
3. enter email ONLY - do not enter the password; hit next
4. choose "I will provide the settings to add this email account."; hit next
5. choose "This is my work email account."; hit next
6. Yea! Now you can choose "I can access my email account using a Web browser (Outlook® Web Access)" and hit next
7. Fill in the web access url (remember the https if it's secure), user name etc.; hit next
Nurse-Berry
Follow NurseBerry08 on Twitter

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Configuring Work Email Address Problems

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