Confirmation for Service Order
Hi Gurus,
How to create follow-up document of Confirmation for a service order in IC Agent role
Thanks,Sarat
You could use the left navigation bar to go to service confirmation tab and just click create on service confirmations, the prerequisite is you must be on the service order from which u want to create Confirmation, this will link up all the transactions your interaction record
Second way of doing it, is click on followup document from service order to create service confirmation prerequisite here is that you must have the configuration ready for creating follow up documents
Thanks
Raj
Similar Messages
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Goods Receipt after Completion Confirmation for Service Order
Hi,
We have a scenario in which a Notification is used to create a Sales Order & a Service Order using the action button.
The Sales Order has a old/used product as a line item which we will consume along with some other new parts(added in the components tab in Service Order) to make a remanufactured product which we will obtain after using IW42 for Completion Confirmation. (The Service order is to carry the cost of refabrication/refurburishment & additional parts as well)
We need to do Goods receipt of this remanufactured product to bring it into stock so that we can deliver the same using the same sales order.
Is this possible? We have tried using Refurbishment order both CS/PM but have not been successful in inwarding the remanufactured product using IW8W.
Kindly do suggest possibility of using a Service Order(created through a notification) with a GR feature for the above process of inwarding. Any alternate suggestions would also be very helpful.
If this functionality can be achieved with some enhancement(custom exit, BADI etc) & some amongst you have worked on something similar , please do share your valuable inputs
Thanks & Best Wishes
VishalHi
I dont think you will be able to do Goods receipt against prodcution order using inbound delivery VL31N. Inbound deliveries are normally created for Purchase orders and then GR can be posted wrt to the inbound delivery.
Prod order is normally within warehouse only so you can use MB31 and post GR directly against Prod order.
If you can explain more about your scenario hope we may help
Please let us know
thanks -
Pricing date for Service Order and Service Confirmation
Hi,
I cretated a Service Confirmation as followup for Service Order.
Client is asking "Pricing Date" should be same Same in Service Order and Service Confirmation. But, I am not seeing any such field in the screen.
I need to check T&C field and Zone field. But, I am not seeing these fields also.
Can you please let me know, where can I find this fields. (In which assignment block).
Thanks,
Sandeep
Edited by: Sandeep Reddy on May 31, 2010 7:21 PMHi,
I think by PRICING DATE they mean BILLING DATE.
In date profile of SERVICE ORDER and SERVICE CONFIRMATION you assign the BILLING DATE date type (i think it is there in the standard itself- however just ensure it).
Or customize a PRINCING DATE date type in the DATE PROFILE of SERVICE ORDER and CONFIRMATION and copy the date set in SERVICE ORDER to SERVICE CONFIRMATION.
This is one strategy you can use.
Regards
Surendra More -
BAPI for Service Orders Confirmation
Can somebody please provide BAPIS for Service Orders Confirmation and other related BAPIS
Thank youTo create service confirm order use "BAPI_BUSPROCESSND_CREATEMULTI".
Regards,
Animesh -
Organization Data for Service Orders and Service Confirmation
Hi,
Whenever I create any Service Order or Service Confirmation, the Organization Data is automatically populated.
My doubts are :
1. Is is mandatory to provide Organization Data for Service Order/Confirmation Creation ?
2. What/ Where are the customization for the Organization Management for the above scenario ?
Thanks and Regards,
Samantak.Dear Samantak,
org determination should only be made, if you have customized it.
So please check which org. data profil has been assigned to the involved transaction types (in SPRO Define transaction types).
And what the profil does (the rule behind) can be found also in SPRO
- Master Data
- Organizational Management
- Organizational Data Determination
- Change Rules and Profiles
-Maintain Organizational Data Profile
Please check the documentation there!
Regards, Gerhard -
Fm or bapi for service order confirmation (iw41)
hi,
Can you please tell me a fm or bapi for service order confirmation in iw41HI dido...
you can use CRM_ORDER_MAINTAIN.
you can process any document type you want
regards
Marco -
FM/Class for creating service confirmation from service order
Hello Gurus,
Does anyone know a FM/BAPI/Class to create service confirmation from service order ?
With warm regards,
Kallol BhowmickHello Kallol
You can trigger a confirmation from service order using action profile.
Here is how to define action profile:
IMG > CRM > Basic Functions > Actions > Actions in Transaction
Dialog Stucture> Action profile:
Object type = BUS2000116
Context class = CL_DOC_CONTEXT_CRM_ORDER
Dialog Stucture> Action Definition:
Processing time: Processing using selection report
Check box schedule automatically, Changeable in dialog and executable in dialog.
Dialog Stucture> Processing types
Permitted processing types of actions: Select - Method Call
Settings method call: Method - COPY_DOCUMENT (you can also try COPY_DEF_ITEMS)
Processing Parameter:
-Select change icon a new window opens - container editor
-select create icon another window opens - display container editor
Here enter following:
Element = PROCESS_TYPE
Name = PROCESS_TYPE
short desp = PROCESS_TYPE
Tab > Dtype:
Structure = CRMC_PROC_TYPE
Field = PROCESS_TYPE
Tab> initial value
Here maintain the transaction type of your confirmation.
save your action profile. Now assign action profile to Service oder transaction type.
I hope this info helps.
Regards
Rupesh Patil -
BAPI for Service order creation
Hi ,
Please tell me if any Bapi for service order creation , T-code : IW31
regards,
PrakashHi Prakash,
Have a look on the following BAPIs:
BAPI_ISUSMORDER_CREATEMULTIPLE - Create Service Orders
BAPI_ALM_CONF_CREATE - Create confirmation for maintenance/service order
WTY04_CREATE_SERVICE_ORDER - Create Service order via function module.
Hope this will help.
Regards,
Nitin. -
Plan Assessment and Allocation for Service Orders (CS)
Hello,
I'm trying to run plan assessment (KSUB) and plan allocation (KO9E) for a service order (created via IW31), but I'm not able to do it.
I can do assessments (KSU5) and allocations (KO8G) with real values, but since I'm not able to do it in plan mode, I can't have comparative values between real and planned values (no value is flowing to allocation secondary cost elements).
Can anyone let me know if this is some sort of limitation for Service Orders? Because I checked SPRO in transaction code KOAI and for this type of orders there is no Indicator for Integrated Planning, nor it's possible to assign a planning profile.
Many thanks for any help you can provide!
Regards,
CátiaI created a SAP message and they confirmed that this is not possible.
-
Confirmations for Limit Orders in ECS
In extended classic scenario when creating a limit order, there is an error in process in the local PO related to the follow-on documents for goods receipt with the following error message:
'Combination of GR/IR control not allowed for external services'
It is only possible to create the order in the backend if the Invoice Only option is selected in the Limit Order, but then this means it is not possible to create a confirmation for Limit Orders!
Has anyone else come across this problem in ECS for limit orders? As far as I am aware the functionality should work with GR-based invoice verification. In the backend PO it is possible to create the same order without any errors!Monica,
My analysis till now is:
1) It is true that limit oders are not going with "Confirmation & Invoice" flag. We need to raise OSS.
(There is one additional problem with this is "The vendor master flags don't get transferred to PO" for this you will have to implement the OSS notes 956083.)
Now after applying this notes you see the standard functionality:
2) If we are creating PO with "Invoice Only" flag then there are follwoing options:
a) If the "GR based invoice" flag in vendor master is checked then the POs goes into D item category and you can enter a service sheet for them.
b) If the "GR based invoice" flag in vendor master is NOT checked then the POs goes into B item category and you can enter invoice just after PO.
I made change in V_T163Y for B item category and checked the flag for GR but then too I am not able to enter GR for item category B.
Please assign points for useful answer as applicable. -
Object Type (OBJTYPE ) for Service Order & Billing
Hi,
I am developing a report for billed service orders . I wanted to know what is the
OBJTYPE for billing.
In the CRM_ORDER_READ function module we can see
OBJTYPE = BUS2000117 ( For Service Confirmation)
OBJTYPE = BUS2000116 ( For Service Order)
How my report will fetch only those service order details which are billed ?
Is there any common key ?
I am using extracxtors in BW:
0CRM_SRV_PROCESS_H
0CRM_SRV_PROCESS_I
Regards
PKOK, next step could be to have a look to see if Plant is checked (I think it might be) and if you so could create roles on groups of plants which represent each Sales area. It's not perfect but short of changing the code (you could speak to an ABAPer to see if there is a user exit or enhancement point they could use) you could reduce some of your risk this way
-
How to configure follow up transactions for service order
Dear All,
I want to configure follow up transactions for service order as I already there is follow up transaction
For Service order below are follow up transactions
Service confirmation
Warranty claim
complaints
Task
If I want to add customized one then how to add ?? as I am not able to find out configure in IMG
kapilHave you already customized Copy Control for your Service Order? If you want to add other transaction types the setting is necessary.
The customizing path is shown as below.
SPRO
-> CRM
-> Transactions
-> Basic Settings
-> Copying Control for Business Transactions
-> Define Copying Control for Transaction Types
Regards,
Web -
Hello Experts,
On Service scenario, I want not to proceed sales order if the system status of the service order PCNF (Partially confirmed)..... Is there any configuration path to do this?
Best Regards,
AmrI hope you want to restrict sales order creation. There are 2 ways to restrict.
1. Using User Status for Service Orders
Create one user status profile in OIBS by having object type as Maintenance Order. Define one user status as PCN1. Double click that user status. Click create button in Business transaction & go to Partially confirm order option and select Set option. Then go to Create Sales document & select the option as Forbidden.
Assign that User status profile to your order type in OIOG.
2. Using System status
Its not recommended as it may affect other transactions & may create inconsistency. -
Settlement Rule for service order created based on sales order
Hello,
I am creating a sales order and entering WBS as an cost object.
After creation of sales order the Service order is created.
For service order type in the settlement profile WBS is maintained.
But the system is not copying the WBS in Service order which is maintained in sales order.
Can any body have an idea on this?
Regards
AbhijitHi,
As far as my understanding when service order is created through sales order then settlement rule is SDI and its item number
Not what you maintained in account assignment tab of sales order
When you settle service order then cost will settle on sales document and its item and then latter you settle sales order then settlement receiver is WBS element which you maintained in account assignment tab
Kapil -
hi,
require a FM for Service order Details IW73.
cheers,
Aditya.Did you try BAPI_ALM_ORDER_GET_DETAIL?
Regards,
Ravi
Note : Please mark all the helpful answers
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