Confirmation Letter

I received an email from Verizon as follows:
Wireless number: XXXX
For your convenience, a confirmation letter which includes an updated summary of the most recent changes to the above wireless number is now available online in the Account Documents section of My Verizon 
When I log in to the Account Documents section for the particular number, I receive 2 errors and the rest of the lines indicate they are not available.  What gives?

Ambreezy,
Thank you for your suggestion.  I tried your suggestion and when I reopened the Account Documents link, there was a spinning icon beside each of several lines.  The icon appeared to indicate the site was processing each line.  When the icon stopped spinning, the first two lines showed "Error" and the rest of the lines showed "Not Available".
Just to try and eliminate my desktop pc as the culprit, I tried to access the Account Documents from my laptop.  The laptop got the exact same results.
Any other suggestions would be appreciated.
vg8184

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