Confirmation of service instead of PGI

Dear all,
i am creating an order - delivering - picking - doing PGI - creating invoice.
cycle is complete without errors but when i go to document flow, instaed of PGI, it is showing me "confirmation of service" with some document no.
system is also not displaying that document.
kindly suggest.
atul

Hi there,
1 case where I can think of such a case is for 3rd party item. 3rd party items are not manufactured in your plant site. They are externally procured.
So when a customer raises a sales order with a 3rd party item, you will 1st create a PO. When you do a GR, only then stock will be available in your warehouse & you will be able to create delivery. When you do PGI for such items, system will confirm the services rather than PGI the items.
Another case where you will find such scenario is for TAD service items. For TAD items, there will be no PGI but just confirmation of service.
Regards,
Sivanand

Similar Messages

A confirmation of service is created instead of GR goods receipt inb. deliv

Dear Experts,
When I post an inbound delivery created for a PO item with confirmation control (0004) - Shipping notification, No material document is created. In the document flow I see Completion of service is created and no PO History Update follows.
When I try the same inbound delivery posting for a PO items which has 0001 (Confirmations) as confirmation control, the Material Document is created and PO history is updated too.
Do you know where I can alter the setting to create GR posting instead of Confirmation of Service for PO items with 0004-Shipping notification (Inbound delivery) confirmation control?
Thank you very much!
regards,
Shoira

hi dear all
Really thanks for your prompt reply.
i solved this issue, as what u said, it is not released in IW31, at the time of PR creation. So i asked the User to go to IW32 anc choose the apprpriate order and change mode and click on Flag Icon to release.
Any way i awarded points for your support
Thanks
regards
Guru

Qty in Confirmation of Service is less than Delivery Quantity

Hi All,
I am trying to find the rootcause of a situation with our delivery document, hope you could help.
In our delivery, we have TAX "Non Stock Item" line items (no Movement Type); and for these kinds of items, I understand that:
1) They do not check stock, and you can do PGI without any stock
2) Upon GI, these generate "Confirmation of Service" entries in the document flow (whereas Standard Items, with Movement Types attached, generate a material document)
3) Unlike zero-delivery-quantity parent line items of batch splits, who also generate Confirmation of Service entries upon GI, our TAX items actually have a non-zero delivery quantity
4) The TAX items are not relevant for picking, so there is a delivery qty, but then there is 0 pick qty
The issue I am having is that for one of the TAX items, the Quantity in the Confirmation of service is less then the Delivery Quantity. That is, when I go into the document flow:
a) The delivery line item has 55 units
b) The Confirmation of Service has only 24 units
c) The Invoice has 55 units again for this item
What's weird is that, if TAX items do not check stocks at all, why did the qty in the confirmation of service become less than the original quantity that is specified in the delivery?
Another unusual behavior i am seeing (may or may not be related to the above) is that the delivery is already invoiced but the delivery's doc flow status is still "being processed" (and not "completed"). This may be because of the above issue, but I see the TotalGdsMvtStatus of the delivery as C "Complete" - which may be why the invoice was possible.
Hope you could help provide some insights. Thanks!
Regards,
Stephen

Hi Arakish,
Thanks for the inputs:
you checked: delivery picked qty is showing zero (no one entereed 24 in error)?
-> yes picked qty is 0 and the change logs do not show otherwise
there is only the one confirmation not two for that tax item in the doc flow?
-> yes there is only one confirmation of service entry in the doc flow, with 24 units
there is no descrepency in units of measure? (meaning it's not EA in one place but UPK or something strange like that else where)
-> yes the UoMs are all in KEGs
Another observation is that for the delivery status overview, the goods movement status of each of the line items is also C/Green (including my TAX item). The total goods movement status (header) is also C/Green
Hope you could shed more light. Thanks!
Regards,
Stephen

Problem with "Confirmation of Service"

Hello -
I have a sales order with, what I think, is an invalid schedule line on it. The schedule line is missing the Delivery Date. This line is also greyed out, so I cannot delete or modify it. The problem I'm having is that when trying to create delivery for new schedule line, I am told that the sales order is incomplete, thus, I cannot create the delivery.
Well, the incompleteness comes from the missing Delivery Date on this old schedule line. When I try to delete it, even though it is greyed out, I'm told I cannot, due to a subsequent document. This subsequent document turns out to be a "confirmation of service" doc that shows up in the document flow, between the delivery and invoice way back in January of 2009, which is when the delivery was created.
Between Jan and today, many deliveries have been made against this schedule line, but as I've stated, today, I see that this rouge schedule line appears at the top of the list in the sales order. Aside from it having no Delivery Date, it has no quantity associated with it.
I don't know how to get rid of this line item so that deliveries can be created for current schedule lines.
Any help is appreciated...
Thanks,
Bryan

In the document flow, if you could see "Confirmation of Service", then while doing PGI of the respective document, there would have been no movement type.
Similarly, check in sale order what item category is flowing. It could have been TAX / TAW in which case, it will not check the stock and one can do PGI with this item category without having stock. So first check that delivery document whether you could see the movement type there and item category as well.
thanks
G. Lakshmipathi

Confirmation of services= Finance can not process it.

Hi Guys,
For return to vendor here is our process.
PO get created
Then delivery get generated
And then when we PGI , it is not creating any material document and accountng document. Just a confirmation of service.
So it is blocked in Finance.
Can can we get our credit for that?
Btw Material type is NLAG.
Anyone faced the same problem?
Regards
Julien
Edited by: julien poncheele on Nov 9, 2011 3:10 AM

Hello,
This is a non-stock item, so it will not create any of the accoutnign documents while doing the PGI. You can't even open the 'confirmation of service' document.
As thee is not amount involved, the what is the use of creating a credit? Did you do the IR for the PO?
Regards,
SAM

Confirm Goods / Service

Dear Experts,
We are on SRM 5.0 and business users are not comfortable with the goods confirmation screen.
When they logged in into confirm goods / services, is there any option through we can provide the list of POu2019s that are waiting for confirmation? Instead of following search criteria?
Also, when we logon to confirm goods / services, system is defaulted to Display confirmed goods screen, is there any way we can default that to confirm goods / services?
Thanks in advance
Regards,
krish

Hi Krish,
I am afriad if this is possible in standard but I am very sure that this is possible to achieve using implicit enhancements/standard modifications.
Most of the cases, it can be achieved through implicit enhancement but changes to HTML templates would be considered as standard modifications.
Regards,
Prasanna

Confirmation of Service - in delivery document flow

Hi
When i do the PGI for the delivery. Normally the document flow should have the Picking - Complete and the PGI Done. But in my case there is another document appearing in between these two i.e. confirmation of service completed.
I could not understand what this means and why this appearing,
can some one guide me the reason for this appearance and how to remove it.
In case some one wants the screen shot i can email it.
Regards
Rakesh Jindal

Dear Mr Jindal,
Could you kindly verify the following:-
Is there any 'material to material conversion' during goods issue - any use of movement type 309?
Was any line item in the delivery deleted as part of processing?
Kindly refer the changes that were made to the delivery during processing.
The line on service is integral to the processing of the delivery and the only way out is to reverse goods movement and post it again.
It would be useful to delete the delivery.
Regards,
K Gopidas

Confirmation of service

Hi everyone,
When I am doing a goods issue for non stock materials (item category : TAX) it gives me a "confirmation of service". I understand there are no stock movements for non stock materials. But where exactly is this setting maintained that does confirmation of service and not goods issue? Moreover, why exactly are we doing a delivery and goods issue when there are no stock movements? Is it to hit the COGS? Pls clarify my doubts.
Thanks to everyone,
Nithin.

Hai Nithin Murali,
Regarding 'Confirmation of service' line in your Document flow, simply forget it as it appears if and when system does any back ground work automatically. As far as if it is done to hit COGS, I am not sure, but if you do a little search in this forum's archives, you will find the same answer so many times.
I think the reason no ones answering your query is because a lot of them have left for the day!!
Plz do reward if you found this answer useful and also kindly close this question as and when you get your answer.
Thanks and Happy customizing!!
Venkat - Hyd
[email protected]

Confirmation of service PO with multiple line item

Hi SAP Experts,
We are using SRM 7EhP1(classic scenario).
I have a question regarding confirmation of service shopping carts/POs with several line items.
We created a SC (and successively a PO) with N service positions.
When we try to create a SRM confirmation, it seems that we can only confirm one position at a time.
For material SC, in the list of SCs open for confirmation we have a line for each shopping cart, and you can create a single confirmation for the whole shopping cart.
On the contrary, for service SC we have a line for each SC line. In this case, we cannot process all the lines in a single confirmation, but we need to create multiple confirmations.
Is that correct? Is there a way to confirm at the same time all the service positions of the SC?
Thanks!
Cinzia

Hello Cinzia,
Regarding creating service confirmations we can create only one confirmation for one line item of SC. If there are N line items we have to create N confirmations. This is because activation of Service bundling switch in SRM and this switch is irreversible. This switch is a facility/convenience for SRM PO's replicated to ECC to view all service line items in ECC without bundling. This scenario happens for both Service and Limit items.
I hope service bundling switch in your SRM system 7 EHP1 is activated.
There is no other way to create service confirmations for all items at one go.
We do have this inconvenience and raised this concern with SAP and no reply.
Hope, this answers your question.
Best Regards,
Kalyan

Confirmation of service in document flow

Dear all,
how can i hide the confirmation of service lines in the document flow.
Thanks

Try removing all authorisation to the relevant transactions in PFCG. It might stop display in the document flow also.

Confirmation of service in the document flow, where it comes from?

Dear all,
I found a confirmation of service after I picking and posting goods issue, from the document flow.
I just wondering, where it comes from? Or, how can I configure it on or off for display?
(This is a standard ERP system, should not involve in the CRM module)
Thanks,
Edited by: Peng Li on Apr 29, 2008 10:04 AM
Edited by: Peng Li on Apr 29, 2008 10:38 AM

Hi Peng,
This usually happens for inbound deliveries usually happens when a movement type is not found for the relevant item. Please check in the delivery item if a movement type is maintained.
Another possibility is that the material is a non-stock (service) material type for which goods movement are not relevant. Check the material type from the material master.
Regards
Nikhilesh

Custom fields on confirm goods/services centrally

Hi Gurus,
I am working in classic scenario of SRM 5.0.
I have a requirement for which I need to add 2 custom fields on extended search screen of confirm goods/services centrally; I have tried implementing the note 672960 which did not helped me.
Can anybody please suggest me if you have any info.
Thanks,
Arun.

Hi Arun,
From what i understood from your query, you want to add fields on the "CONFIRM GOODS/SERVICES CENTRALLY" transaction search screen.
The fields are 'shopping cart number' and 'shopping cart creator'.
Please go through the following OSS Note:
Note 672960 - User-defined fields 2
I think the structure you should use are:
INCL_EEW_PD_SEARCH_HDR_CSF_CNF
If you have defined document-specific fields on header and/or item level, you also have to define them in structures INCL_EEW_PD_HEADER_CSF (for the fields of the header) and INCL_EEW_PD_ITEM_CSF IF THEY HAVE NOT BEEN DEFINED THERE YET. Consequently, these structures contain the combination of header or item fields of all document-specific fields
You can also use user-defined fields as search criteria. To do this, you have to set fields XINPUT and XDISPLAY to 'X' in table ET_FIELDS for the fields you want to use in BADI BBP_CUF_BADI_2 in method MODIFY_SCREEN. The fields defined this way are displayed if you choose the 'Extended search' link.
Hope this helps,
Thanks,
Pradeep

Custom ITS transaction for Confirm goods/services in SRM

Hi Experts
i need to create a custom transaction same as standard one for confirm goods/servics in SRM portal.
In sap GUI, the transaction is BBPCF03
Can you please suggest any good sources where i can learn to Custome Tcodes for my requirement
Thanks in advance

Hi,
We can learn it from SAP standard cording. Go to SE80, Internet Service, BBPCF01.
Regards,
Masa

My iphone 4S is constantly on 3g service instead of 4g ...how do i get it to stay on 4g service? My other phone is showing 4g service right next to each other so i know i am in a 4g service area.

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PO not displayed in Confirm Goods / service Centrally

We are on SRM 5.0 Extended classic scenario. Backend is ECC 6.0.
A Purchase order has been created in SRM and transferred to ECC does not appear in "Confirm goods / services centrally" transaction.
We noticed that in the Vendor master (Manage business partner) for that Vendor - ERS and Invoice Receipt Expected indicator were NOT set and PO was already created. These two options have been enabled now. Could this be a cause ?
Any inputs or solutiion would be helpful.
Thanks
RB

Hi manoj
you can deactivate the Extended search by modifying the template in SE80.
However for confirmation every time one has to enter the PO number and then do a confirmation.
This is the same functionality as we have in R3 MM in MIGO transaction.
so whether it is simple search or exteneded search the Po number is an input for performing the Confirmation.
regards,
Nimish Sheth

Confirmation of service instead of PGI

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