Conflicting information about connection type, who...

Hello there,
I just need clarification over my connection. I'm currently on BT Option 3 and the Hub is reporting a connection speed of 7mbps and modulation type G.992.1 which is (I assume) ADSL Max.
However, all ADSL checkers across the internet were reporting my exchange was running upto ADSL2+ 21CN and in December recieved an email stating an upgrade to our line speed. After about 3 months nothing has happened, so I rang BT. The first two people I was put in touch with did a line test and said I should indeed be on ADSL2+. However when I was forwarded to tech they just said that the exchange is not being upgraded and there were no plans to and that was the end of it.
So is that it? Is it simply not being upgraded or is there more to it? And why did half of BT give one answer, and half another?
Thanks in advance for any insight,
Max.
Solved!
Go to Solution.

What exchange are you on? Sometimes it can be months before they get round to actually migrating your line over from the old 20CN DSLAMS to the 21CN MSANS.
Sometimes, and I'm not sure on the stipulations, but a regrade in contract is required before your circuit is upgraded to 21CN. I don't think that applies if you've had the email though.
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