Conflicting License Information

Hey guys, I'm new to the UC500 series but I know the UC560 comes licensed by default for 16 users, as the output of "show license" confirms on my client's box:
License Store: Primary License Storage
StoreIndex: 0           Feature: uc-user                           Version: 1.0
License Type: Permanent
License State: Active, In Use
Lock type: Node locked
Vendor info: <Hidden for privacy>
License Addition: Exclusive
License Generation version: 0x8100000
License Count: 16/16/0 (Active/In-use/Violation)
License Priority: Medium
License Store: Built-In License Storage
StoreIndex: 0           Feature: uc-user                           Version: 1.0
License Type: Evaluation
License State: Inactive
    Evaluation total period: 8 weeks 4 days
    Evaluation period left: 0 minute 0 second
    Period used: 8 weeks 4 days
Lock type: Non Node locked
Vendor info:
License Addition: Additive
License Generation version: 0x8100000
License Count: 104/0/0 (Active/In-use/Violation)
License Priority: Low
Strangely enough though when I go into CCA the "Licensing" section says I have 30 perpetual licences. What's going on here?
Thanks,
Phil

David, my client is in the unfortunate situation where their previous partner registered all of the gear under the partner name instead of the client name and then disappeared so I haven't yet been able to get the service contracts associated with my CCO ID so I can download new software.
I think it's running pretty new software anyway though:
Cisco IOS Software, UC500 Software (UC500-ADVIPSERVICESK9-M), Version 15.1(4)M4b, CIBU Special
Small Business Support: http://www.cisco.com/go/smallbizhelp
Copyright (c) 1986-2012 by Cisco Systems, Inc.
Compiled Fri 18-May-12 15:06 by CIBU
==================
Cisco Unity Express version (8.6.3)
Technical Support: http://www.cisco.com/techsupport Copyright (c) 1986-2011 by Cisco Systems, Inc.
Components:
- TimeCardView version 8.6.3
- PhoneConnect version 7.0.0
- CUE Voicemail Language Support version 8.6.3
- Monitor Agent version 7.0.0
- Madrox Multi-app Support version 8.6.3

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