Confused about when FIOS will be available

Question

Help!  I am at wit's end!!  I have tried, unsuccessfully, to talk to anyone at Verizon about when FIOS will be available in my neighborhood. 
We've seen them running the familiar orange conduit alongside the road.  But when I call Verizon, no one, and I mean no one, can even hazzard a guess about when service might be coming.  I'm just looking for a ballpark date, that's all.  You would've thought I was asking for some top state secret!  Where service is to be installed is, from all indications, a GIANT secret that absolutely NO ONE is privy to.  I was told that "engineering" might have some answers, but no one knows their number, and that customer service cannot talk to engineering.  It would seem that there is probably a plan, otherwise who ordered the conduit to be installed in the first place?  Why would you lay the conduit if you weren't going to use it .. some time???  Or does Verizon just run around randonly installing fios?  I just don't get it.  And try to talk to someone higher up - there is no way to find a supervisor.  The web site is devoid of actual people's names or anything.  
Does anyone have any ideas on how i can break through this rock solid bureaucracy and get what i have to believe is an answer to a pretty simple question?  I don't understand why this is so hard.......

Answer 1

Yeah, that info is played pretty close to the vest..... However, a rule of thumb that seems to be true more often than not is..Once they are DONE laying all the orange cables and finish patching up the neighborhood, then it will available ususally in about 6-8 weeks later. This is after they are completly done in the neighborhood.
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