Confused ipod newbie seeks assistance

Hi folks,
Like the subject says, I'm a serious Ipod newbie, and I've probably started in a really bad way. Briefly, I have inherited an Ipod which I believe to be a 20GB Docking Version. It runs Software v2.3. It is, I think, a bit poorly, and I wish to carry out a Restore and either upgrade the software or reinstall if it's the latest version (which I cannot discover from the Ipod site). I know what this means, as compared to Update etc. I'm very IT-literate, BTW, so tech-speak is OK.
My PC runs Win2K SP4. I have Itunes v6.0.5.20 installed. The Ipod is recognised in Itunes.
The instructions I have read for an Restore include "you will see information about your iPod appear in the Summary tab of the main iTunes windows". I do not see a Summary tab anywhere. I can find no tab, button, command, tick box or anything that might allow me to carry out a Restore.
I assumed that I needed a newer version of Itunes, but v7 appears to be XP/Vista only. The Ipod Updater appears to be for a lower version of software than 2.3, so I am not keen to use it.
So what do I do? Why can I not see a Restore button or option in Itunes 6? How do I Restore/Update/Reinstall a 20Gb Docking Model?
I've spend many years without an Ipod - I'm beginning to think that a few more might be a good idea. Any advice would be gratefully received. Thanks in advance...

*I have Itunes v6.0.5.20 installe.....The instructions I have read for an Restore include "you will see information about your iPod appear in the Summary tab of the main iTunes windows". I do not see a Summary tab anywhere.....Why can I not see a Restore button or option in Itunes 6 *
You don't see the Summary tab or option to restore in iTunes 6 because this functionality doesn't exist in that version. When iTunes 7 was introduced the preference tabs were redesigned which brought in the Summary and associated tabs and the iPod updater was integrated into it's functionality. With iTunes 6 and earlier the iPod was updated or restored using a standalone updater utility, each time the iPod software was updated a new version of the updater was released. Since iTunes 7 was released there are no longer any standalone updaters that deliver the most up to date software. There are versions of iTunes 7 earlier than 7.4 that work with Windows 2000. You'll get a variety of earlier versions of iTunes at these links:
iTunes 7.3.2 for Windows 2000
Older versions of iTunes for Windows

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